Belaruski Narodny Bank
26 reviews
July 10
The service is terrible. Girls don't know how to talk to customers. 09.07.24 at 18:33 I took the ticket. After half an hour in the 2nd window they say "the application is being updated for your operation, in 10 minutes I will call you by your number. (specified the number) 15 minutes maximum." After 16 minutes, I went to the window myself. I say that I have already approached and ask if I can perform the operation now. The answer is "Who are you?". They sent it to another window. I waited for the customer to be served in another window. I explain the situation to the girl again, the girl calls through another window: "Why did you send her to me?". After talking on the phone, the girl says to me: "Clearly, you were supposed to come up in 10 minutes and did not come up." I told the girl that I should have been called, and ignored in response. It's just awful. No apologies for the inconvenience, so they also accused me. As a result, with a small queue, I was served for an hour (I left at 19:30)
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4
1
December 27
Every time, absolutely every time I come here, there is one ticket office, there is a queue of 15 people. The second ticket office does not want to work at any time.
If a person has a long operation at the checkout, everyone else just waits for half an hour. No kidding, half an hour per person
In any case, I do not recommend this bank, and in this place.
Kristina Mukharevskaya is also present as an employee of the bank. Outright rudeness, skips coupons, is rude.
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1
September 17
change workers, they go on breaks of 40 + minutes, the break ended 15 minutes ago, the employee returned after it was over and sat down to eat and, judging by the sounds, to blunt into the phone, the service is disgusting + the whole corridor stinks of food. the service itself is also unrealistically slow, nowhere else does it take only time just to convert euros into dollars, until you wait for the queue to reach you and the girl at the checkout will figure out what she needs to do, the exchange rate will change
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2
1
July 18
Zero maintenance. There is one cash register, one customer takes 30-40 minutes to register, the queue is a kilometer long. What can you do for so long? Yes, it was already possible to run the strap through the typewriter 5 times and look at each side of the bills in ultraviolet.
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3
1
December 20
The service is disgusting. Today, on 12/20/2024, in the evening, a very boorish girl was sitting at the only cash register. He rolls his eyes, talks boorishly, despite the initial good attitude from the client. The service left a disgusting impression.
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1
August 28
They issue currency, and both Russian rubles and Chinese yuan are in poor condition. And it happened in the autumn of the bad. They don't want to take it back. Check the money right next to the cash register!
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2
1
September 21
A disgusting bank. Dollars are almost always rejected. Moreover, I go to another bank and everything is fine. And these are always finding highlights / mold and so on. Don't set foot here anymore.
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1
October 10
It's terrible!
2 clients are served for an hour +
Huge queues are being collected.
What's on this office, what's on the lock.
Then there is no money, then the modem can no longer withdraw money from the card.
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1
May 15
It's just trash, you can sit and wait for your turn for a very long time. I do not understand the principle of coupons, a coupon taken earlier for 30 minutes is not called, another coupon is coming. Two cash desks, one works. Having never entered any branch of the BNB, I came and solved the issue quickly. You need to hand out chocolates for waiting before entering. Stars only for the 1-2-3 card
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2
1
November 30
On Saturday, only 1 cashier out of 2 is open. The cashier works very slowly. It takes 10 minutes to serve one customer with a simple currency exchange operation.
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1
June 5
A small department, employees work quickly and answer questions clearly. I recommend the organization.
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1
November 30
honestly, I don't understand the exclamations about the service. Well, sometimes you get served longer than you'd like, but it's a matter of the number of people in front of you. the department is cool, the girls are great that they quickly perform all operations at such a checkpoint. In short, everything is good
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1
April 24
23.04.
They served promptly, again I felt like a rapid fire) and in 1 minute. Before closing, I also managed to get hold of some change!" That's what it means at the end of the day - there's a lot to do!
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1
October 12, 2023
Great!! Polite staff, served very quickly. Thank you very much.
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2
November 16
the service is slow, something is constantly not working, one of the ticket offices is almost always closed. In a place with a huge flow of people, there are queues of 15 people
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1
1
December 28, 2023
It's just awful! The scoreboard with an electronic queue has not been able to be set up for a month. Sometimes the ticket vending machine does not work either!
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1
3
June 11
A bank for divorcing clients for money. They issued a 1-2-3 free card, then introduced a service fee of 5 rubles. They were not properly warned. Neither by SMS notification, nor by e-mail. They don't want to return the cashback.
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2
1
September 28
Often the best course in RB
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1
August 29, 2023
A long wait, given that many are on the currency exchange, it is not clear for a long time.
They changed the currency for me for 15 minutes. The girl took the passport with some suspicion, checked me in it and in life, reviewed every bill. Really, if you take money out of gift envelopes, and not from your wallet, then it's not yours right away and you need to arrange total control?!
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1
1
October 18, 2023
A new branch. Almost no queues. Convenient location.
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1
1
October 3, 2023
Excellent new point, electronic queue, waiting places
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2
January 2
The staff is polite, fast service
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2
December 16, 2023
The electronic queue is not working, everyone is climbing, as in a bazaar. Which bank...
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1
1
March 25
I recommend it, I've never been there, but I use a bank
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1
October 9, 2023
Good course, no queue, fast customer service
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3
November 7, 2023
They give out cash dollars, and the next day they refuse to accept some of their own bills (spots).
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2
1