A good airline company for flights to the capital of the Republic of Belarus, good fast high-quality service for air passengers, well-trained staff, a wide range of ticket prices, there were no problems with this company.

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Homo S.

Level 5 Local Expert

Here are two impressions I have, from time to time I take tickets at the box office and it never works out quickly (I tried different time options). The last case is indicative - on the one hand, I solved my questions - I came out with the right tickets, but on the other hand, I was 6th in line to the window, of which only 3 were open, 2 of them were, judging by the dialogue, familiar tour agents who nicely kept up a conversation with the operators (and time passed), and one of them was waiting for her client at all and thus completely occupied her workplace. The client eventually arrived 10 minutes later and only then did the registration begin. Customer orientation, you say (what a bright word), but the rest of the clients (including me) sat, accumulated and listened to this play in 2 acts, and my turn is number six and minus 35 minutes of my time before the window. Neatly, cleanly, issues are solved, but I would like that the service was for the result, and not for "talking", of course we all have time and expensive, well, or open a few additional cash registers, thank you

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Belavia

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