Additional features:payments to charities, payment of commercial tv, payment of education, payment of communal services, payment of cellular communication, payment of internet access, payment of phone, payment of ip telephony
Office type:for private persons, mixed service office
I applied to this department for payment of insurance compensation. I applied by proxy. There are no queues, the staff is generally polite - this is a plus. The first time everything was fine, I was paid everything. The second time we looked at the power of attorney, then we started checking the database, we did not see the amount to be paid, there was an insurance error. The third time I came, the same specialist was there. And this time she informed me that the power of attorney was not suitable. That is, it came up 2 times. It didn't fit 3 times. I told her so, that I had already been paid under this power of attorney. She said that, therefore, the specialist made a mistake, and called someone higher up. I read out the text of the power of attorney, which was also rejected. As a result, I did not receive the payment. And it would be nice if they didn't pay me the first time. At that time, I had the opportunity with the owner of the apartment to redo this power of attorney. And so, only after the New Year.
At home, I reread the text of the power of attorney. Yes, it says in general about contacting various organizations that I can apply on behalf of the owner, it does not say specifically about the bank. And there is a general phrase that I can receive the corresponding payments. In the bank, this phrase was attributed to the last organization that was listed.
As a result, I went to another division of the bank, where they paid me everything without any problems.
I concluded for myself that I would not apply to this unit anymore. It was very insulting and unpleasant. Wasted time and nerves.
P.S. I don't usually write bad reviews. I always feel sorry for people. But it's already boiling over. Maybe this review will somehow affect something.
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1
Show business's response
Сергей Ш.
Level 5 Local Expert
September 10
One of the circles of hell is most likely organized exactly like this department. You unwittingly climb up to splash out all the accumulated negativity in the reviews during this time. I was already going to go to the Collector's Station, but I read the reviews out of excess time, there is the same trouble. So it's not about the specialists, but about the organizers. A couple of days ago I was at MTB in the MOMO shopping center, there are practically no queues there, and this is in a large shopping center near the metro. At least five specialists work like bees. There is a bank branch near the metro station, one of the three specialists works, rarely two. 1.5 hours in line!!! What year is it now? Stop squandering, disrespectful bank managers!
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3
Show business's response
Елена Зепп
Level 3 Local Expert
November 19
If you want to kill time in the queue, go here. I thought 2 hours in line to apply for a card is a lot. And here's a surprise, you need to spend more than one evening there to get your card. The vaunted record is scheduled for a week in advance. One girl works, she cannot serve 15 people in 1.5 hours.You don't think about people, feel sorry for the employee, put a second specialist in until the evening.