I visit regularly, unfortunately. There is an electronic queue, but it does not save you from queues. There are many pensioners and few staff. The staff is meticulous, demanding what documents are necessary and what are not necessary, reveling in their power and referring to the printouts on the wall. The head of the OPS does not distinguish between the words "forwarding" and "sending", demanding money for the issuance of a postal item already paid by the sender, they demanded to write some kind of statement, not understanding its essence themselves, they demanded the original order issued a year and a half ago, they did not ask for a passport... How to work by bank transfer - they do not know how to purchase envelopes from them by bank transfer - they do not know. In general, the USSR collapsed everywhere, and in ops 82 it is at the very dawn. I wholeheartedly sympathize with pensioners - customer orientation is zero.
The issue of queues would have been solved by more competent staff
See original · Русский
1
2
Ярослав Гарунович
Level 4 Local Expert
March 23
The 1st wife of all the other employees saves this mail, who does her job always politely and smiling.
The rest (especially the oldest) of the habalki who can't spend an extra 2 minutes at the parcel delivery office and go through the numbers of the parcels that came, quote one of these: "I'm not going to do this, write out the parcels that should be in the department" 5 parcels out of 7 were in the mail, 2 numbers were superfluous, which they were taken away half a day ago.
See original · Русский
Аляксандр К.
Level 7 Local Expert
December 2, 2024
A very convenient service has been added by pre-registration, now you do not have to wait for an hour until all grandmothers are given pensions and paid for utilities. The Belpost application is quite convenient.