Belpochta
119 reviews
December 3, 2024
I visit regularly, unfortunately. There is an electronic queue, but it does not save you from queues. There are many pensioners and few staff. The staff is meticulous, demanding what documents are necessary and what are not necessary, reveling in their power and referring to the printouts on the wall. The head of the OPS does not distinguish between the words "forwarding" and "sending", demanding money for the issuance of a postal item already paid by the sender, they demanded to write some kind of statement, not understanding its essence themselves, they demanded the original order issued a year and a half ago, they did not ask for a passport... How to work by bank transfer - they do not know how to purchase envelopes from them by bank transfer - they do not know. In general, the USSR collapsed everywhere, and in ops 82 it is at the very dawn. I wholeheartedly sympathize with pensioners - customer orientation is zero.
The issue of queues would have been solved by more competent staff
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2
March 23
The 1st wife of all the other employees saves this mail, who does her job always politely and smiling.
The rest (especially the oldest) of the habalki who can't spend an extra 2 minutes at the parcel delivery office and go through the numbers of the parcels that came, quote one of these: "I'm not going to do this, write out the parcels that should be in the department" 5 parcels out of 7 were in the mail, 2 numbers were superfluous, which they were taken away half a day ago.
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1
May 20
It is serviced by only one person, although there are three windows. It takes a very long time, everyone is walking in the same queue, it is unclear who the terminal is for. To receive a registered letter, you have to sit in line for 2 hours, if not more, skipping payments for pensioners and other payments that take longer for employees than for delivery. The attitude is terrible!
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May 2
Mail is like all mail. When an electronic queue is installed in such establishments, all maintenance problems are solved immediately. There are no privileges from the royal shoulder of cashiers, as it could have been before without an elite queue. Neat, standard mail. They work without any problems.
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December 2, 2024
A very convenient service has been added by pre-registration, now you do not have to wait for an hour until all grandmothers are given pensions and paid for utilities. The Belpost application is quite convenient.
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2
May 12
Queues are always terrible, find a second person to work in the second window, 4 people served for half an hour, in the end you need to sit 1-1.5 to pick up the parcel
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1
October 19, 2023
This is a frequently visited branch 82 in Minsk.There is an electronic queue here, usually 2 cash desks work.A large assortment of stationery,household goods,newspapers,magazines, envelopes, postcards.Employees serve quickly, but there are a lot of elderly people in the area and while receiving pensions, many pay in cash for services and a queue accumulates.On such days, there is a queue for the opening.The delivery of postal items is timely, there are no complaints
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3
1
April 10
I love my Belpost office, they are very attentive and kind-hearted staff.
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May 3
Incredibly slow-witted staff, there is only one cash register. You can grow old. Take an example from the pick-up points of marketplaces
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2
May 11
There are often a lot of people. I have to stay late, but the staff is friendly.
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May 10
three windows, one operator. and if he leaves for lunch (which, by the way, is 45 minutes), then the whole department is not working.
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1
May 13
Disgusting attitude!!! From the moment of taking the ticket at 13:01 to the current moment at 13:30, 1 person is still being served!!!! A queue of 20 people gathered after !!!!
One window!! There is no head . What kind of mockery is this!??? Wait in line for 70 minutes ???
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1
January 21, 2024
An electronic queue is a salvation for any mail - there are enough seats for waiting, a good climate, adequate staff.
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4
November 27, 2024
Sometimes I get things ordered there..Mail, like mail
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3
August 10, 2024
In principle, the mail is not bad, but there is one, but only two windows work and it is so slow that you can catch up and pass.
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2
July 30, 2024
Of the 4 windows, only one works, in principle, as always
To collect a traffic police fine, you have to sit behind all the money for an hour in line
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2
July 27, 2024
It's the grandparents' turn for lunch. You can only use the info kiosk. The rest will have to wait a long time
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1
1
March 28
In principle, the organization is good, the staff is professional.
But I would like to have three windows open at hours when there are a lot of people.
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May 17
The most unsightly mail in the Republic of Belarus is probably
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September 2, 2023
The staff are friendly, work quickly, and answer any questions that arise. Stress-resistant to pensioners ☺️ The interior is clean.
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4
July 20, 2023
There are no queues until the rent is paid. The courteous staff will always prompt you with the necessary information. There is a separate queue for receiving and sending parcels.
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6
January 6
The communication department is super!
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1
December 22, 2024
Well done girls!
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1
April 30, 2024
The staff is always very polite
Queues only when paying for apartments
The rest of the time, plus or minus, it's empty and fast
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4
July 21, 2023
I give 5 stars, because the staff is good, although sometimes there are a lot of people, but this is not a problem
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5
October 23, 2021
The workload of the department is high, there is a feeling of a shortage of staff. There are no complaints about employees - clearly, professionally, and kindly. The average time spent there is 15-45 minutes. (the number of clients in the hall is 10-20 people.)
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3
January 2, 2024
Very nice staff. They patiently answer any questions. A good waiting area.
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4
November 25, 2023
Polite staff and high speed of work
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4
1
September 6, 2024
Well served)
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2
1
December 1, 2021
A pleasant company, with good and helpful staff
They will always help, they will tell you, I am glad that we have good people working there
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3
May 3, 2023
There is an electronic queue. It is always convenient to pick up and receive parcels.
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3
December 24, 2021
full,,guard,, queues constantly!!!!!!! This is not the first time I have written a complaint! the head of the department is categorically against helping his own employees!!!!!! there is no way to,,get hooked,, and speed up the process,,, disperse,, queue---- she's BUSY, you see!
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2
January 25, 2021
Everything is fine, come pick up / send parcels for the opening - and there will be no problems. For those who value their time, there is a business mail with a courier at home.
It is a pity, of course, that the employees of the post office are forced to provide banking services, which, in fact, have nothing to do with the post office, but they are not to blame for this and do their job as best they can, taking into account the conditions and the PO.
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3
April 20, 2022
I read a lot of reviews and went to look at old and nasty aunts ... and what do you think , I didn 't find them there , very nice girls work , they even offered to tie up the parcel !!!
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3
January 10, 2020
I would like to express my gratitude to the employees of this post office! I live very close by, so I often go there for parcels and to send letters. They will always tell you and help you. Promptly, correctly and, most importantly, friendly. We are all human, and no one is a robot. Therefore, maybe someone is faced with unpleasant nuances. But let's remain humane and understanding, and then everything will be perceived quite differently. Thanks again to the employees!
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July 6, 2021
The employees work clearly, there are no questions for them. But no matter how I go, there are huge queues, for example, a lot of pensioners pay bills in this way. Even after ordering from Aliexpress, I refused, it's so difficult to spend 1 hour waiting in line.
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2
May 8, 2023
When pensions are issued, it is better not to go there, you can stand for 1.5 hours.
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3
December 19, 2021
Very nice staff, queues, as at all post offices, our pensioners do not want to keep up with the times, sometimes they have to wait more than an hour to send a parcel (
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3
September 20, 2024
Well, so-so
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2
October 7, 2023
Constant queues, few windows are working
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1
2
June 26, 2023
The post office is normal. There is no queue. It's cool)
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3
1
March 4, 2023
Awful. You have to wait at least 40 minutes to receive a parcel.
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3
April 30, 2020
The most disgusting post office in the whole country! Of the 4 windows, 1-2 are almost always working. The queues are kilometers long. To pick up a parcel, you need to stand in line with those who pay, withdraw pensions, write out insurance, make photocopies. The delivery service, which allegedly issues parcels (without a track), is almost always closed, and this is taking into account the fact that its work schedule is up to 13 hours and so on. The management responds to complaints that there is no one to work, and they do not give a substitute. In general, if it were possible, I would put minus 100!
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3
January 17, 2022
Some employees think too highly of themselves and believe that customers owe them. And the speed of work leaves much to be desired.
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1
July 2, 2023
Mail is like mail. There don't seem to be any queues
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3
February 19, 2023
It's always crowded, unfortunately.
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4
April 4, 2021
It would have been necessary to close it long ago and take away all the keys to the entrances that they give to a paid partner so that they walk around the entrances and throw all sorts of crap.Unfamiliar people with keys to our entrances are tin, but it's worse when they have people sitting there who can't even use a printer for 40 minutes to print 10 pages.
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1
August 15, 2019
A place of meeting and communication for pensioners. Eternal queues. Respect and sympathy for employees. Young people and people of mature age can come here, only for parcels and forced payments, which you can't do-online. The terminal is old, more often it is broken than it is working. The state saves money on this mail. But nearby, smartly built, for our taxes - a huge building of the Department of Internal Affairs and DAI, instead of the old one -a demolished kindergarten.
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9
July 17, 2021
The attitude of the employees is simply terrible, long queues, only 2 cash desks are constantly working, the workers themselves are queuing at the cash desk
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3
2
June 3, 2021
I only come here because of the packages from Alik. We have made 2 cash desks for receiving mail. A plus sign in karma
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1