I ordered a seminar + a book. The book was NOT supposed to be delivered to the mailbox, I myself had to come with my passport and pick up the parcel. As a result, I found the book in a torn envelope with crumpled edges and crumpled corners. The head of this department assured that the postman definitely did not force the book into the box (although the book should not have been delivered to the box at all according to the rules of the mail itself.) we lifted the cameras in the entrance, it turned out that the postman was the same supervisor who talked to me. If I find a video (it was more than a year ago), I will add a review, although in general I sent this video in a written message through the Belpost website itself - there was no written response, although I indicated the address where to send a written response on the measures taken with a full description of the situation). So she forcefully shoved the envelope into the drawer, although even on the video it was obvious that the book did not climb from one edge and it was from this edge that the parcel was most damaged. The same girl refused to do an official autopsy of the parcel twice, both the first and the second time when I came, since in the case of such an autopsy, the post office would reimburse the damage.
There is an opinion that postmen enjoy topographical cretinism (and residents of Borovaya suffer), because I do not see any other reasons besides this, why letters that should reach Aviation 10-11 are constantly lying in the lobby of Heavenly 11. Or there is a letter in my mailbox that should be in the next house (the apartment numbers and streets match, the houses are different). Moreover, letters are from the tax service, then from the traffic police, then from the FSZN. The only thing that pleases is the girls at the checkout in the post office itself, they are always friendly, they will tell you everything and help. But I try not to use the mail services, because the reliability is the same as if the letters were just passed by passers-by among themselves.
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Ирина Шингель
Level 3 Local Expert
November 19, 2024
Good location of the post office, electronic queue, in the evening, however, there are long queues (rush hour), the staff is friendly. I would like to thank your employee Valentina, who got into my situation and helped me a lot to solve the issue of delivering goods to my house by courier service, suggested the necessary contacts.
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Дарья Д.
Level 3 Local Expert
March 25
There was an hour in the queue and only 4 people were served. And so it is every time. As a result, in order to pick up the parcel in 2 minutes, you need to spend a lot of time in the queue. And it's not the rush hour in the evening yet! I try not to order anything as much as possible, because it is impossible. There is only one permanent employee, and this is taking into account the fact that there is only one post office in the area!
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Вячеслав К.
Level 3 Local Expert
February 18
The most terrible department in terms of staff organization. Punctuality is 0 (windows open and close as they wish), only one of the three windows is working. In the midst of the influx of visitors, they manage to leave only one window open!!!
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Влад
Level 5 Local Expert
February 11
What else can you do while waiting in a kilometer-long queue? The answer is correct, issue a negative review, employees work extremely slowly from three windows, as one always works, choose another branch if you do not want to wait in line until old age.
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Виктор Маркевич
Level 9 Local Expert
May 30, 2024
A cozy Belpost office. There is (and is) an electronic queue. Friendly staff. A convenient deposit. There is a waiting area. There is a public transport stop nearby, parking.
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Светлана Богодяж
Level 2 Local Expert
December 16, 2024
Terrible operator service in the evening. A full squad of people was assembled. I served 10 clients in an hour. One operator was working. The second was absent from the workplace. Only a negative attitude towards the work of the post office, unfortunately
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Ольга Литвинова
Level 2 Local Expert
January 6
I've been waiting for a package for almost two weeks, which was supposed to take 2-3 days. As a result, she was in the post office all the time, on the 23rd she had already arrived, on the 28th I was told that she was not there. They didn't bring a paper notice, so you can guess for yourself where and how.
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Елена
Level 4 Local Expert
March 7
After the post offices in Minsk, I was unpleasantly surprised that the branch closes for lunch completely, and not alternately window by window.
They don't deliver the mail at the right time.
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Polina Medvedeva
Level 2 Local Expert
May 20, 2024
I took the ticket at 9:35, and was accepted at the window only at 10:34. I stood for an hour with the operation, which is performed in 2 minutes (pick up the mail). Only one of the 3 existing windows was working. There are no complaints about the employee in the third window, rather a question to the boss. Do you lack the competence or complaints to hire another employee and put him in the 2nd window? Because according to the employee's answer to my question "Do you have any more employees?", she replied "Yes, no." Then remove the device with coupons from the compartment, it makes no sense if all operations, whether they are for 40 minutes or 2 minutes, are processed in one queue.
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3
Никита
Level 5 Local Expert
March 14, 2024
One of the best branches! I really like being served here, a beautiful and cozy office, very friendly specialists! They serve you very quickly and efficiently!!
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1
Виктория К.
Level 2 Local Expert
February 10
The most terrible department , there 's always one person working . Everything is very slow . Just pick up the parcel there are 2 people in the queue , I've been standing for 40 minutes , and I'm still waiting . It's just disgusting. !
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Андрей Шалонько
Level 9 Local Expert
November 16, 2024
The girls are young and responsible, well done,clean and modern MAIL 👍
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Олеся Ши
Level 4 Local Expert
February 21, 2024
You rarely hear anything good about Belpost offices. And I myself was served in various branches of Minsk and not only. But the department is on Aviation, 19 in D.The best employees of the entire Belpost organization work here. Our girls are the most polite, the most tactful, the most attentive. Thank you very much!!!
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Артём Толстой
Level 15 Local Expert
October 5, 2024
There are 14 people in the queue, 1.5 windows are open. How do you ask? This is when one window works fine, and the second one is literally 2 times slower. You will be able to switch on for an hour.
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Алена Некрасова
Level 7 Local Expert
December 13, 2023
A wonderful department!! It is very comfortable to be serviced, a beautiful office, very friendly specialists! Everything is very fast and high quality!!
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Алеся Маглыш
Level 4 Local Expert
January 12, 2024
Excellent staff. There are queues, but compared to the post office, Ginta is a fairy tale. It's always clean. Thanks for the good service.
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Q
Level 11 Local Expert
March 18
The most beautiful belpost I've ever been to. There is an electronic queue.
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Mystique
Level 11 Local Expert
November 21, 2023
It warms the soul that our district has finally got its own post office. Very fast and clear service, polite and customer-oriented operators👌🏻
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ultimaj
Level 3 Local Expert
April 13, 2024
I have been to many departments, but I work in this one with the most adequate, friendly staff.By the way, a lot depends on the bosses...)
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Екатерина
Level 5 Local Expert
November 25, 2023
Very polite staff, ready to help in everything and explain everything. You never have to wait long. Very clean and light inside.
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NAYDICH
Level 12 Local Expert
July 1, 2023
Convenient location, friendly and smiling staff, it's always nice to go there, they will help and do everything at the highest level :)
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Вадим Борейко
Level 8 Local Expert
March 21
Once again, emails just don't arrive (with an express mark)
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Иван Иванов
Level 7 Local Expert
April 12, 2024
New branch, everything is clean and beautiful) There is practically no queue, which is very pleasing☺️
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Наталья Савойко
Level 6 Local Expert
June 19, 2024
It's great that we have our own post office, an electronic queue is working, it's convenient
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Петр Крамской
Level 6 Local Expert
November 13, 2023
Convenient location, good staff where they always go to a meeting and help , everything is fine
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Наталья
Level 8 Local Expert
September 25, 2024
The only post office in which it is pleasant to be, neat repairs.
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Yauhen
Level 4 Local Expert
May 17, 2024
They work fast, but it's better to come in the afternoon when there are fewer people. The order was lost once, but then it arrived after 5 days, without damage)
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Максим Гусько
Level 4 Local Expert
December 23, 2024
17:51 coupons, 20 people served for almost an hour
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Олик О.
Level 3 Local Expert
December 27, 2024
Very slow, poor service!!
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Юлия-Александровна Тимошенко
Level 11 Local Expert
April 18, 2024
Please note!!!
Lunch appeared at the post office from 14 to 15
Friendly staff, it's a pity that there are only 2 windows
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Tatyana Smolkina
Level 8 Local Expert
July 22, 2024
Sometimes one window is open and a queue is being collected. Everything else is OK.
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Виктория Пыж
Level 2 Local Expert
November 5, 2024
The waiting time is forever
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Andrew Lagunovich
Level 17 Local Expert
January 3, 2024
A good department, friendly staff, no comments on the work did not arise
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Дмитрий Старовойтов
Level 8 Local Expert
October 14, 2024
Very polite girls, a comfortable place.
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yury isakov
Level 22 Local Expert
June 7, 2023
It is very convenient that Belpost has opened its point in a residential area, it is convenient to receive or send something.
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Елена Панфило
Level 7 Local Expert
July 24, 2024
Comfortable, there is air conditioning
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Алексей
Level 8 Local Expert
July 14, 2024
Slow, long queues, lack of staff
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андрей с
Level 8 Local Expert
July 16, 2024
Sometimes there are long queues.
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Кирилл Тиколович
Level 7 Local Expert
May 21, 2024
the correspondence does not reach the recipient... how is it?
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Ильяс
Level 15 Local Expert
June 29, 2023
Long queues, there is no fresh air supply, it is better to wait in line outside
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Сергей
Level 6 Local Expert
June 4, 2023
Pleasant staff, fast work compared to other post offices
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Валерия К.
Level 9 Local Expert
May 27, 2024
There are a lot of people, it's a long wait. Clean, the staff is friendly
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Zolcan
Level 14 Local Expert
September 25, 2023
Electronic queue. Polite staff. Satisfied.
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Владлен Эдгарович
Level 8 Local Expert
September 27, 2024
17.35 the employee left during the rush hour, one window is open, there are a lot of people
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Артем М
Level 16 Local Expert
March 13
Well done
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Натали Пыжик / thepyzhik
Level 11 Local Expert
October 13, 2023
The friendliest mail I've ever met
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Игорь
Level 9 Local Expert
November 6, 2023
Quickly. Comfortable. Civilized.
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Алеся Кананович
Level 5 Local Expert
March 11, 2024
Excellent department and workers
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Вероника Тригубович
Level 8 Local Expert
July 22, 2023
The best mail, there are no queues, you come in and there is a pleasant smell in the room