02.08 we went to the bank to exchange currency. For the first time, the cash register was closed in front of us for a technical break, to the question "are you leaving?" your employee chose not to answer and left silently. About the fact that they did not greet us and did not say goodbye, I am generally silent. A few hours later, we went back to the bank branch. Of the bills we provided for the exchange, one turned out to be slightly torn (Russian rubles) and refused to accept it. Also, our request to exchange banknotes with a specific denomination was ignored (even rubles were given in pennies). The last name of the employee is Kravchenko (perhaps incorrectly, unfortunately, we do not remember exactly).

See original · Русский

Иванова Анна

Level 2 Local Expert

I am extremely upset. I came to exchange money, but they refused me because of a small defect on the bill. I had to waste time and contact another bank. I used to be able to trust the bank more, but this case took precious time away from me.

See original · Русский

Лариса Анашкина

Level 5 Local Expert

Мне данное отделение очень понравилось. Удобное расположение,приятный и вежливый персонал. Хорошая и уютная зона ожидания. Очень быстро обслуживают.

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