02.08 we went to the bank to exchange currency. For the first time, the cash register was closed in front of us for a technical break, to the question "are you leaving?" your employee chose not to answer and left silently. About the fact that they did not greet us and did not say goodbye, I am generally silent. A few hours later, we went back to the bank branch. Of the bills we provided for the exchange, one turned out to be slightly torn (Russian rubles) and refused to accept it. Also, our request to exchange banknotes with a specific denomination was ignored (even rubles were given in pennies).
The last name of the employee is Kravchenko (perhaps incorrectly, unfortunately, we do not remember exactly).
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Иванова Анна
Level 2 Local Expert
May 15
I am extremely upset. I came to exchange money, but they refused me because of a small defect on the bill. I had to waste time and contact another bank. I used to be able to trust the bank more, but this case took precious time away from me.
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Лариса Анашкина
Level 5 Local Expert
April 12, 2023
I really liked this department. Convenient location, pleasant and courteous staff. Nice and cozy waiting area. They serve you very quickly.
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Denis
Level 15 Local Expert
September 7
Fast service, competent staff. The girl in the 1st "window" - more good mood (02.09).
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alex
Level 13 Local Expert
March 30, 2023
Up to the last customer service. The service is top. Polite staff. Competence at the level. It is always a pleasure to come in and cooperate with this bank
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Геннадий Дубиковский
Level 10 Local Expert
October 4, 2023
The bank itself is very good, according to the terms of service, but the location is on 3, so the branch is small in area and number of employees
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Алексей
Level 7 Local Expert
January 24, 2023
Very nice staff, excellent location in the city center (but parking is a problem here). And the Bank itself is among the top three in the Republic of Belarus (imho)
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Олег Безродин
Level 14 Local Expert
July 30
Very quickly and clearly
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Добрый папа
Level 10 Local Expert
December 24, 2022
It's probably one of the few banks I can trust. I enjoyed being served at this bank. The girls are friendly, the service is correct and professional.
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Костя
Level 18 Local Expert
July 8, 2023
It's a good place. The bank will always help. And also when you go up the stairs you can admire the beautiful entrance
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Максим Садовский
Level 3 Local Expert
January 20, 2023
I came to change 100 dollars. They said there were punctures, yes, I agree, there are. They said they would exchange it only with a 15% commission. However, Belarusbank did not say anything, and exchanged it as usual. I put 2 and not 1 star, just for the fact that at least they would not refuse immediately, otherwise they said in the exchanger 50m from the bank that they would not accept it at all.
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Алексей Стариков
Level 17 Local Expert
February 16, 2023
A good bank for Russians, the card works in Spain and Germany, you can replenish your account from Russia through the opening of a virtual card, at first the rate is extortionate, but after 2 working days they count on the interbank and add bel.rubles.
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Iliya T
Level 23 Local Expert
May 28, 2023
The bank is good, but there is no parking when you arrive by car. The parking lot that was offered is very far away. You have to walk a lot, paid Parking costs 5 rubles.
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Ivan shtepa
Level 25 Local Expert
January 21, 2023
The bank is the number one in operational services for both private and legal entities! The Minsk Tourist Center allows everyone to get in and solve financial and banking issues!
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Зато честно
Level 14 Local Expert
April 8
Staff service is good, the application is the worst in the Republic of Belarus
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Сергей Королёв
Level 13 Local Expert
July 20, 2022
The bank's offices themselves are outdated. The services offered by the bank are very limited. No apps, no euro service. Consultations in the department leave much to be desired. "Look at the website." Then why did I come to you?! There is no necessary information on the site.
Operators get confused about tariffs and do not try to help. There is no motivation in getting a client.
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Анна Мещерякова
Level 9 Local Expert
August 25, 2022
Convenient location of the bank, next to the Town Hall. Polite staff. The Russian ruble exchange rate is always good
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Анастасия Карпова
Level 10 Local Expert
July 19, 2022
Polite and fast service. As a non-resident, an account statement was required. The cost is 1, 38 $
The queue goes fast, the information is exhaustive.
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Валентин Невзоров
Level 7 Local Expert
October 9, 2023
A good bank branch for foreigners. Recommend.
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Дмитрий Кукушкин
Level 9 Local Expert
June 11, 2023
Cozy office and friendly staff
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Алексей Степанов
Level 14 Local Expert
May 16, 2022
Well done, we have never failed in 10 years. I hope that in these difficult times, the attitude towards customers will not change and they will be able to defend our interests.
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Андрей Мохов
Level 13 Local Expert
December 10, 2022
The staff is very professional and courteous.
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Виктория
Level 11 Local Expert
August 2, 2023
All good exchange rates.
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Olesia V.K.
Level 5 Local Expert
December 26, 2019
They deserved it. Comfortable. Another point: the electron.the application of this bank is the simplest and most convenient (although, at first, it seemed something was wrong .., because you visually pass in front of a non-"typical" external menu, which is inherent in other banks). Specialists are able to resolve a complex error if the user hastened to make a payment - this is very important. A good branch and other banks, for example, at the Malinovka station of BPS Sberbank: clearly and quickly serviced.clients.-It was on 12/24/19
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Алексей Александрович
Level 15 Local Expert
October 19, 2023
Super Bank
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Артем
Level 19 Local Expert
January 11, 2023
Nice but small.
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Марина Лукша
Level 7 Local Expert
February 23, 2023
The best bank
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Светлана Белова
Level 12 Local Expert
August 23, 2021
A reliable bank.
Well, to what extent in our time?
Let's hope it's very reliable.
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Акерке Дил
Level 5 Local Expert
March 16, 2023
I liked everything
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оксана каюмова
Level 5 Local Expert
December 18, 2021
Fast service, competent employees of this bank
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Лёха
Level 7 Local Expert
March 21, 2023
Two ticket offices, friendly staff
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Алина
Level 12 Local Expert
August 3, 2022
Few windows are working
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Garrik
Level 10 Local Expert
August 14, 2019
Convenient location courteous and friendly staff favorable exchange rates
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Aleksei Minakov
Level 14 Local Expert
October 6, 2021
A cool bank.
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андрей лобанов
Level 5 Local Expert
April 27, 2018
A friendly and very competent team. Better service in Minsk compared to other banks.