I don't know yet how the Internet will work, although the reviews, to put it mildly, are not comforting.
I want to talk about something else. About communicating with a potential client.
Gennady, the manager, got in touch with me. I swear, I have never felt such humiliation from the staff.
He ignored the request to contact another phone number four times. He talked to me like a little girl, shaming me for every word. It's like I'm not paying him for this, but he's throwing money at me from the master's shoulder.
He shut me up, pointed out that, you see, he had no time to talk and I could ask questions when HE was done. Thanks for the permission, my dear.
Then he scolded me for this very phone number, although I repeatedly asked to be contacted differently in the application and in the dialogue.
Several times in a row I mentioned different installation costs. Like, I'm going to have a cool, strong router, which means it's more expensive. That is, there is simply NO clear price list.
He spoke of the master with contempt. Like, he's the boss here, and Alexander is just a simple installer, a performer.
There are no questions for Master Alexander, a polite, understanding, contact man who answers questions and discusses details.
Otherwise, I'm just in shock.
See original · Русский
Show business's response
Максим
Level 6 Local Expert
June 22, 2023
An excellent Internet operator. The Internet works perfectly — without interruptions and, most importantly, very fast. They warn you about all technical work in a timely manner. Technical support is available around the clock, they can solve any issue and fix the problem as quickly as possible. A nice girl Oksana works in the call center, who was happy to answer all my questions. I recommend students to connect istudent packages. I definitely recommend this Internet operator, I am sure that you will not regret connecting the Internet to them.
See original · Русский
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Show business's response
Саша В.
Level 2 Local Expert
February 23, 2024
Dear representatives of the Business Network company, let me express my indignation at the quality of the services you provide, especially within the framework of the IStudent product. In light of my experience as a client of your company, I have to share my observations and tell you how they have affected my daily experience.
It should be emphasized that constant interruptions in the Internet have become a systematic phenomenon that I encounter on a daily basis. This affects not only my professional activities, but also everyday aspects of my life, such as communicating with loved ones and gaining access to important information. The instability of the connection and frequent interruptions of the service significantly reduce my level of efficiency and affect my performance.
It should also be noted that the stated Internet speed turns out to be far from an achievable goal. Despite the promises of high data transfer speeds, the actual connection speed leaves much to be desired. This leads to long delays when loading web pages, unstable viewing of video content and limited ability to perform online tasks.
One of the most significant disadvantages of the service provided is its pricing policy. Given the quality of service provided, the high cost of connecting to the IStudent network seems unreasonable and even uncomfortable for the user. This factor, together with the other aforementioned disadvantages, creates a negative impression and leaves much to be desired.
In light of the above, I have to admit that the Internet provider "Business Network" and their service "IStudent" leave much to be desired and cannot be recommended as a reliable and high-quality choice for customers. Insufficient quality of services, low Internet speed and high connection price make this provider unattractive in comparison with alternative offers on the market. Therefore, I cannot recommend the "Business Network" to anyone and strongly recommend looking for more reliable and high-quality alternatives.