Cosmos Telecom
344 reviews
November 4, 2024
The connection is wonderful - the master ran the cable perfectly and quickly in difficult conditions (old house + new renovation). I explained everything, told everything and showed it. The Internet is fast. Work order 906545
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2
March 3
I work at home remotely, the processes are critical. The Internet goes off at 1:40 p.m. today. I rebooted the modem, but nothing happened. I'm calling tech support. They say the head equipment is being rebooted, wait about half an hour. Almost 50 minutes pass and nothing happens. I'm calling again. They say wait another half hour. Seriously???!!! Should I explain this to partners and clients who have urgent payments?! Why can't you reboot your equipment at night? The 21st century is here! It's already 15.10, and there's still no Internet - it's a disaster for me! If you work remotely and you have critical processes, Space Travel is definitely not for you. All that remains for me is to change my provider and NOT RECOMMEND using the services of Space agencies to ANYONE. I would like to note that such "head equipment reboots" occur on a regular basis ((
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January 12
this is the WORST Internet provider in Minsk.
first of all, the speed and ping are disgusting. they promise 300mb, but in fact you will see most of the 90mb.ping is also often wild.
There is NO technical support, they respond with standard phrases. The problem is not solved.
plus, tech support COMPLETELY forgets about customers.you will have a speed of 8mbs out of 300mbs, and NO ONE will come to you to sort it out in a week. that is, you are sitting and if you are a remoter, you will be almost without Internet.
plus they cheat with stocks.for the promotion, bring a friend and get 2 months for free. As a result, I brought a friend and they didn't give me anything.
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4
February 16
the worst Internet in my entire life, the worst tech support that deceives that "wait a second" and then blocks the number in all its offices and by a short number, the money paid for the Internet + installation service was reduced to nothing, that is, 10 rubles were spent, and instead the next day minus 0.66, and I gave them 20 rubles instead the tariff should suddenly be 30.90, 1 star only for a good installer, and I leave the rest with opportunities to improve the quality (technical support and Internet speed)
upd. the power supply was faulty, which caused the Internet to disappear
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November 12, 2024
About 3 years ago, cosmos TV provided excellent communication services, the Internet flew and worked perfectly, in those.The support was provided by expert staff. The last year has been a horror, constant problems, then the speed drops, then the Internet does not work at all, for no reason.
The employees are not professional and competent, and there is no complete customer orientation. I recommend thinking before connecting the Internet from cosmos TV, if you do not want to stay without Internet
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2
1
February 10
I thank the employee who came to connect the home Internet. Everything is fast and clear. He was very polite, explained everything, answered all questions. I'm happy with my job! Work order 927600
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February 24
The Internet stopped working in the evening. I called support. They said they knew about the problem. I asked when it would be fixed. They said they didn't know, but I could call tomorrow and maybe they'd tell me. Amazing quality of service.
New jokes
The Internet stopped working at six o'clock
They sent me an SMS (at least that's it):
«❗️Services have been suspended due to the accident. We apologize."
What does it mean? Will I have internet at all, or do I need to look for a new provider?
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October 25, 2024
The biggest mistake is connecting this provider. Everything was not bad at first, but the further, the worse, the Internet disappears for 10 hours, the speed drops to 300 KB/ s for the third day. If you have a desire for a second to still pay them money for air, then it's better to think about it and in the future, for this money, take your mother to a restaurant. The worst.
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2
July 23, 2024
I would like to express my gratitude to the company's specialist for the work on connecting the second TV. the work is done professionally, the master is friendly and polite. thank you very much. order 887434.
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2
October 11, 2024
I have been using it for a very long time, But lately that the Internet that wi-fi is simply missing from the word in general, what we pay money for is generally unclear, programs change how they want, you just get used to one channel, others appear you come home from work in the evening you want to watch something over the Internet it is impossible to use wi-fi is missing
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2
November 24, 2024
The staff is polite, there are no queues. But I asked to leave a request, they never called back, I had to contact the service by phone (I solved the question, but not the first time, because of the incompetence of the specialist)
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March 31, 2024
Andrey
I have been using COSMOS Telecom Internet services using Docsis 3.0 technology (the "Speed of Light Forever" tariff is 300 Mbit/s) for a little more than 3 months.
I am generally satisfied with the quality of the Internet. There were absolutely no problems with the stability of work during the specified period.
In terms of Wi-Fi speed: 1) at 5 Hz next to the router and provided that all other devices are offline - about 300 Mbit/s, i.e. with a slight rounding as stated by the tariff (if other devices are connected, it will be less); 7 meters from the router through one concrete wall and several cabinets - 85-125 Mbit/s; 1) at 2.4 Hz - 25-40 Mbit/s (but exactly the same thing happened at this frequency with all other operators that I used).
Of the advantages, I can also note the period of temporary blocking - 60 days (sometimes 2 times less).
I would also like to thank the employee of the company who was involved in the connection - he brought the cable into the apartment not in the way that was most convenient for him, but in the way that was most optimal for me, taking into account the repairs already made.
I recommend.
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1
5
March 24, 2024
I have been using it for almost 7 months, I used only the Internet in the dorm for services. I am glad that this particular provider has signed up for the contract at all, because the services are cheaper than other providers, and they will also give you a free router that sells as much as 400 rubles in the store. And this provider constantly arranges promotions, but I have not seen any discounts. And they also have their own application that is convenient to find out how much money is left. The Internet speed here is generally not bad for me, so I use 4 devices at the same time and each reaches a speed of almost 80 megabits per second, and if one, then it has already reached over as much as 300 megabits per second, which exceeds what is under the contract, and of course I am glad that I signed a contract with her
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1
6
July 17, 2024
A poor company with regular monthly and, as it turned out, eternal, like Lenin, loss of Internet signal. Once a month, the Internet disappears in the midst of work with enviable stability - do not go to the grandmothers. This is the business card of the company and, like the cherry on the cake, the lack of a 24-hour support service: she is probably so good that she does not want to hear a lot of "new things" about herself. Guys, you are shameful, hacky and unprofessional and you are absolutely not worth the money that you take from the people. One star is too much.
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7
June 14, 2024
I have been using this provider for more than 5 years, finally there was time and we terminated the contract.
Let's start with a limit of 20 megabits of outgoing speed due to the equipment installed in the house, the equipment has not changed in 5 years.
Very frequent failures, technical work, and in case of bad weather outside the window (rain, wind), the signal immediately deteriorates.
When connecting, they gave out a cable, I did not use it because there was no need, but when the need arose, it turned out that the cable was not working, the technical support said, "this is your problem." And when handing over the equipment, they demanded to hand over this cable (in order not to take the equipment home again before the arrival of the master, he paid 5 rubles on the spot for the initially non-working cable).
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10
October 1, 2024
I would like to express my gratitude to the specialist in connecting cosmos TV Tikhanov E. E. Quickly connected, explained in detail.
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2
September 8, 2024
As a rule, the declared speed is present, +- 20% floats, BUT the router that they bring is not even for sale anywhere, some kind of village, neither add DNS, nor turn off the light bulbs on it! I connected the Xiaomi router to it myself, and then the speed became higher and the Internet was better! a router with a coaxial input is a specific thing, but there is no desire to tolerate it, it belongs in the trash.
I hope to connect the twisted pair as soon as possible! Chichurin Street
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1
1
November 20, 2024
I've been using their Internet for almost a year. Everything seems to be the same as everyone else, but there are some special features.
Recently, BGP routes to the router were announced, technical support could not explain anything sensible about the reasons. A similar technique with the announcement of BGP routes is used to redirect to servers controlled by attackers, for example, to steal money and so on.
The router should not take such routes into account, but the fact that they issue them takes them into account. Docsis 3 modem is issued by COM HEM (Sagem). It is unclear who tested it and how. Problems even with subnets. For a home network in router mode, the mask is set to 24, but it works as 16.
To my question, can I put Cisco and (after installation) why it doesn't work, they answered that at your address (meaning home) you can only use COM HEM (Sagem) and they can't register Cisco, although the neighbors have an old Cisco and it has been working for God knows how long. On Cisco, the trick of announcing BGP routes would not have worked. What was stolen through my modem and to what extent is an open question;
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1
May 26, 2024
There are no advantages, I have been using the Internet for many years. There have always, ABSOLUTELY ALWAYS been problems with the fact that the Internet periodically falls off. But lately this has been happening steadily at least once a day, which is very annoying, since I work remotely and it brings me great difficulties. They have already tried to solve the problem many times, and there is no benefit from it. A discount was made on the tariff, but what the hell is it needed if the Internet did not work stably before, and it does not work now. I will change the provider, because it is already impossible to tolerate!
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9
1
March 25, 2024
In general, everything is fine, signal reception is good, the problem is speed. Up to 300 mbit/s is really "up to", it used to happen that you can't upload videos on YouTube, it's clear that this is an artificial decrease in speed from the provider, but I would like at least not lower, today, the minimum 100 mbit/ s at peak and 300 put when few people use the Internet
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1
3
June 10, 2024
I could have given less than one star
a terrible attitude and internet connection for both students and any people
I connected it to the comanath, bought it from their router
for a month or two, it was good after which every 3 hours, and sometimes 5 times in 30 minutes, he asks to log in on the site. Tech support advises either to restart the router or it is denied that they provide Internet connection only via cable. So why do you sell routers if you can't provide the services that are required of you??!!
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6
June 24, 2024
I contacted the support service due to the lack of Internet, the subscription fee was paid in full the day before. I wanted to find out the reason why there is no Internet, they promised to contact me, but they never called me back. I would like to get an explanation of this situation. Why has my question not been resolved and why, observing the terms of the contract, did I not receive the service that I paid for??? And why was my appeal ignored?
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7
December 3, 2024
That says it all, on December 31, 2023 there was a shutdown, there was no Internet for several hours, frequent failures just like that, in the middle of the day, a full hat, I do not recommend this provider
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March 20, 2024
I've been using it for a long time, probably 10 years. There are practically no cases of "breakdowns on the line", adequate technical support, a lot of bonuses in the form of free modules, discounts on connecting additional TVs. They themselves offered to change the router to a modern one. It is also convenient that you do not need to pay with cash with the master, and the money is debited from the account
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1
1
March 22, 2024
I do not recommend using the services of this provider. Constant Internet outages, accidents, equipment failures.
Problems are not solved in any way.
There is no operator on duty, that is, if something happened after 23:00 with their network, then they will start to solve it at 9:00, and that's not a fact.
They turned off the Internet yesterday at 22:46, and although it was still their working time, no one began to sort anything out. As a result: there has been no Internet in total for more than 15.5 hours, no one solves the problem, technical support responds with a memorized text, which apologizes for the inconvenience. I don't need an apology, I need the normal quality of the service provided. And I want to note that the tariffs are not the lowest in the market. We will change the operator, we no longer have the strength to rub it. Just nerves and problems.
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7
October 25, 2024
The Internet is terrible. The support staff is selected based on the ad.... They don't understand what they're working for..... The Internet is just terrible. I'm just in shock.
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January 23, 2024
An excellent provider, I have been using the services almost from the very beginning. Recently, the equipment was replaced with a more modern one, free of charge. Excellent high-speed internet, digital and smart TV, and access to the TV app on all devices for a fairly small fee. He recommends it.
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3
September 10, 2024
Probably the only provider that can provide such a huge speed for such relatively little money.
If there is a choice between space and some other provider, the choice is definitely for space.
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2
November 20, 2024
Do not connect this provider if it is possible to choose something else!!!! There is no Internet for the second day, constant disconnections and freezes.
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March 24, 2024
A wonderful provider! The Internet is great and the cost is very pleasing. We have been using it for several months - there are no complaints. +kind and friendly staff.
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1
1
March 20, 2024
Hello everyone, I would like to share my impressions of space.
When I signed up to install the Internet from space, their employee came to my house, started laying cable, setting up a TV and so on, very competent and polite people work in this organization. Before that, I used another provider and was very unhappy with it!!!! I wish success to this organization. (Cosmos TV)
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2
December 16, 2023
Absolutely disgusting quality in everything: the speed and quality of the Internet, service, and employees.
The Internet works tolerably well only in a room with a router, five meters away, everything seems to be in the wilderness. The Internet may be turned off indefinitely, and there may be no reason for this.
It is impossible to resolve any issue remotely. They always require a personal visit to the office, and only the person who signed the contract. I want to remind you that the 21st century is the century of technology, when processes are simplified. Immediately, they are only complicated by an incredible amount of unnecessary papers.
I do not recommend this provider to anyone, the time spent, the effort, the nerves.
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15
March 27, 2024
We use the Internet from Cosmos, compared with previous providers, the speed of Space is much higher, the price is lower. We connected it as quickly as possible, because Space has already been carried out in our house.
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2
January 30, 2024
At the end of the year, the validity period of the promotional offer was coming to an end. They offered a 30% discount on the full cost of 40p, which is expensive compared to competitors. My request to connect me to the current promotional offer was refused, explaining the refusal by the fact that the promotional offer is for new customers. I understand the company rules and all that. But because of these rules, I switched to a competitor, although I was not against remaining a customer of space on the new tariff
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1
December 25, 2023
I changed the modem. On a day off, the waiting time in the queue is more than 20 minutes, three specialists work. Everything is clear, polite, accessible. But the number of "pieces of paper" must be reduced - the act of delivery, transfer, acceptance, act for act, and all in 2 copies) the 21st century, well)
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3
March 24, 2024
I switched from Beltelecom to Space. The tariff is almost twice cheaper than that of their competitor. The specialist drew a line from the dashboard to the apartment for free and installed a new router. During the observation period, the speed and stability of the Internet corresponded to the tariff (200 megabits per second and above). I have never regretted that I switched to Space, thank you for your work.
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2
February 3
I would like to express my gratitude to the Kosmos TV specialist for his high-quality work on troubleshooting problems
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1
November 19, 2024
The last couple of weeks, the Internet has been disappearing very often, okay, it would disappear for 15 minutes, but no, it can easily disappear for 10 hours
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November 4, 2023
After more than 3 years of cooperation, I was finally able to break off relations with this desk. And there is no other way to call it. For 3 years they tried to fix the Internet for me... When they realized that they were powerless, the support employee generally said that they guaranteed to work only on the internal resources of cosmos-telecom (their website, for example) and could not help me in any way. Talking points in the call center and technical support are useless. All they can do is advise you to restart the router, and if it doesn't help, they will appoint a "specialist" who doesn't even understand Windows 10 and can't figure out how to go into the settings.
Now I use another provider and I can't get enough of it. There technical support is able to configure the router REMOTELY! You don't need a knock with a bunch of talkers and a week's wait for the master. A call, 2 minutes and everything works clearly. The cosmos has never dreamed of such a thing. I will not name the new provider, so as not to be considered an advertisement. But I put cosmos telecom a fat minus and based on my experience, I highly do not recommend it.
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16
January 17, 2024
The disgusting quality of the services provided. Free Wi-Fi in fast food will work better than any tariff that this office can offer. The New Year's campaign attracted with its lucrative conditions, which, in practice, turned out to be a banal blatant lie. During my short-term use of Kosmos services, I managed to encounter an "accident", and then successive costs, sagging and just a slow Internet connection. I do not recommend it
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8
3
March 20, 2024
Excellent service. We arrived, quickly installed, competent staff, everything is fine) the Internet speed is high, without any significant interruptions
I was very satisfied
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2
February 2, 2024
Super technical support and maintenance, so that they come and replace their non-working equipment, I have to pay for the departure of the master, this is aerobatics , a buggy modem in which wifi is constantly falling off is considered working for them , and they guarantee the Internet only via cable it turns out that no one said that when connecting this, technical support except about rebooting The modem does not know anything
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9
1
October 15, 2023
I express my gratitude to the technical support service and the visiting employee of the company Anton Omelyashchik (15.10.2023 changed our modem, order-order 800184)!
I explained everything and consulted. Replaced the otvetviteli.Only the best impressions remained!Internet speed has become much better!Thank you from the bottom of my heart!Write Anton a bonus, please! :)
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1
1
March 24, 2024
A very good operator, I recommend it to everyone!!! Good Internet speed, adequate operators. They respond to the user's request in time. The Internet speed corresponds to the stated one! Thank them very much!
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2
December 8, 2024
The office with the worst Internet connection. It's easier to distribute from Grandma's landline phone than from your modem
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2
February 29, 2024
I used their Internet. I liked everything, everything is fine, one joint in 1.5 years for 3 hours.
Support is responding. The competitors got a more favorable tariff, they went to a meeting and gave me a discount. Thank you, Cosmos TelecoT (that's how I read the last letter), but I'm moving.=)
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1
October 4, 2023
At one time we used this provider. Everything was fine. The only thing is, due to the peculiarities of the location on our stairwell, the provider's Space cables, third-party apartments were connected to us. Net, of course, from the number of connected, "lay down", we had to periodically call a "poor" technical specialist who knew about our problem. We decided not to pull the tech.Space specialist and reconnect to Beltelecom (another laying of cables). But Cosmos and Beltelecom are equally excellent providers.
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1
April 24, 2024
Positive: The cost of services
Cons: The quality of services. There have been regular failures on Sukharevskaya lately. There is no Internet at least once a week for an hour or more. Because my wife and I often work remotely - it is very annoying. We'll switch off.
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5
September 1, 2023
About 10 years ago I was a space flight.I turned off because they didn't put on monthly tariff increases, and you weren't so good either.I switched to Atlant telecom (now it is A1), in principle, I do not regret 140 channels and 100mb Internet (which by the way corresponds) It suits me.I doubt that space has the claimed 300 MB.Plus, on A1 you are given 2 free phone numbers with unlimited Internet for the entire time you are a subscriber.And in general, I am happy with the Internet and TV.For 10 years, the master was called 1 time And the wire was broken.TV very rarely freezes, I don't remember any problems with the Internet at all.And all this for 39p.In my opinion, it is cheaper for new subscribers for 6 months.
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3
1
July 24, 2024
I have been using the Cosmos Internet with a tariff of 100mb/s for 3 years. The office is incredibly dubious, but in order. We connected the Internet from the dashboard from the vestibule / floor, despite the fact that not every house has this Internet. Hemorrhoids may start if no one has installed this provider in your house. They give out a modem in the tariff, which works quite well. The first year as a new subscriber for half the price, which attracted me among the list of providers. Then you can re-register for someone from the apartment and get another year. For the full cost, the Internet is unreasonably expensive, then I'll tell you why. The connection disappears absolutely every month, sometimes even several times a month. Frequent accidents that are repaired for an hour or two, and sometimes all night. I have never seen the Internet so unstable. No one will compensate you for the loss of the signal, well, and fix your problem too. Just sit and wait like a woman at a broken trough, because in an hour or two it will work again. And if the problem is at night, then they don't work there at all and wait until morning, that's a joke. When handing over the equipment, in order to say goodbye finally, they billed me for a small 1.5-2m lan cable, which I did not bring. I had to pay 5 rubles on the spot. I recommend considering another stable provider if you don't want your Internet to be constantly lost. I haven't had any promotions or offers in three years.
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7