Cravt

Rating 2.7
54 ratings
Rate this place

24 reviews

Level 5 Local Expert
October 28
Consultants cannot name the butch code, and the date of production of the perfume, of course, too. And in general, you should not count on politeness and correctness on the part of the staff here *Only the expiration date is indicated on the package (without the production date)
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Level 3 Local Expert
November 15
Why leave a phone for contacting customers that no one comes up to? Moreover, instead of a waiting tone, you can immediately connect to a line with endless music. "Thank you" for spending my money ;-). Naturally, no one calls back. If you want to clarify the assortment, not here!
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Level 6 Local Expert
July 21
cashier Anastasia is always unhappy, she didn't even say hello. when paying, she showed the Halva card directly to her face, she entered the amount and said that there were not enough funds. I said it couldn't be like that. and only after that she added that they can not have halva
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Level 2 Local Expert
December 26, 2023
I would like to express my gratitude to the consultant Inessa for the selected fragrance from the niche, which I am happy to use! He is a very attentive consultant, a professional in his field! She knows everything about fragrances, knows how to easily identify the fragrance that suits the client! Everything is clear, correct and to the point! "My" fragrance was chosen for me! Thank you, Inessa, for your professionalism!
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Level 3 Local Expert
January 25
The attitude of the consultants is just terrible. 1) For all the time, the consultants themselves did not deign to come up and help with the choice, although in stores of this level, consultants are always suitable and happy to help. 2) I came for a luxury lipstick, the testers are all empty, it is unrealistic to test the product before buying. 3) After completely ignoring the consultants, I approached myself. The woman refused to help, as she only works on niche products and does not understand anything about luxury. Then I was sent to a consultant who answered questions with complete indifference and tried to run away as soon as possible (they didn't even let me ask all the questions, as the girl ran away as soon as possible). After all this running around, I still decided to buy the product, there were no LUXURY consultants, so I had to approach the woman from the niche department again. I JUST needed TO GET THE LIPSTICK OUT OF THE DRAWER, no more. I didn't need a consultation or anything else. Just take the product out of the drawer and I'll go to the checkout. But the woman refused to do this and sent her to a makeup artist. The makeup artist first said that she didn't know what kind of brand it was at all (strangely, the makeup artist didn't even know clarins?). It was obvious that they wanted to refuse me, but because all the LUXURY consultants were busy, and after I said that I just needed to get the lipstick out of the drawer and no more, they still bothered to serve me. Insanely unpleasant. I come to the store to buy a good and luxurious lipstick, and I have to run all over the store so that they JUST GET the LIPSTICK OUT OF THE DRAWER. It no longer makes sense to talk about the consultation, there is a small chance that you will be well advised. If you want to lose all your customers, keep up the good work!!!
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Level 4 Local Expert
December 22, 2023
Today I came across an outrageous and completely disrespectful attitude of the staff towards me and my friend. When we came to this institution, we went and looked for a consultant who could give YSL L'Homme a test. But unfortunately we didn't find anyone who could help, but okay. We went to test the niche, consultant Inessa came running out of nowhere with the words "can I help you in any way," we said that we had come to test YSL. We are told that this consultant will not help and that she is a niche consultant, we are like OK. The suite consultant was busy and we had to wait and in order not to stand, we simply decided to approach the niche and suddenly the consultant INESSA runs out with the words "give it here, I'll apply everything myself" well, we think, well, OK. Then he shows how to apply it correctly to the blotter, showing a completely strange way, but come on. But the person starts pestering with questions about how the name of the fragrance is translated, fortunately the person we needed was released and we went to the fragrance, we were given everything we need. However, the flavors were already half empty and the test was not so successful. Then we went to Marjela's maisonette and asked them to put us on a blotter. Consultant INESSA told me that " young people," Choose any one because you won't buy it anyway. Just come listen and don't buy, why should I waste time on you?" This consultant labeled us as a person who can't afford to buy. Listen to what kind of chain store they can tell you. I understand that I am a person who came to listen to the flavors. I have the right to listen and not buy these products and I can also buy if I am a student, this does not give the consultant the right to communicate in a pretentious way with me. Since when does a consultant have the right to get into my wallet? And to captivate me in what I can buy for myself and what I can't. Kravt seems like a good showroom where you can test a wide range of products, but after such communication, I can proudly say that this network has died for me. Communication with clients is sacred and should not be neglected. It was said in the back that we now have the best price for MM. Listen, when it comes to respect for the customer, I will go to another network, but at least the same "Perfumer" where there is only niche perfumery and where they will let you test the perfume without further ado, where the level of customer attitude is 100 times better. and I will overpay these unfortunate 40 rubles. But you won't be treated like the last skatin "who can't afford to buy perfume." We wanted to talk to the KRAVTA hotline about this, but in response, we ignored it and waited 20 minutes. The level of customer service is just 100/100. I hope kravt will work with the team and reprimand INESSA's consultant in some way. AND I HOPE FOR A FITBACK FROM KRAVTA
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Level 12 Local Expert
September 13
Consultants either walk around and don't notice you, or they offer you something for a lot of money. Many testers are empty. The choice is huge, but if you don't know what you want, it will be very difficult
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Level 7 Local Expert
August 16
Consultants are something, if these women are tired, please send them home...I went in search of a fragrance, I did not know the name...they knew the notes of what I want...but who is interested in it at all 😃😃 their work is probably only to submit boxes from the shelf, and to consult and advise is not included in their work...was not In this branch, I never realized that I had a nasty attitude for nothing. Change consultants, or inform them that people do not come to their homes and the goods they sell do not belong to the “economy” segment.
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Level 2 Local Expert
February 16
I really love this KRAVT store! There are many interesting brands of perfumes and cosmetics. It always turns out to choose something for yourself or as a gift.
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Level 4 Local Expert
November 19, 2023
It's just awful. Service at the level of a peripheral city. Consultants are standing idle with dissatisfied faces. The store itself is also at a sad level. The testers are in terrible shape. It is squeamish to touch half of the samples. Have you tried sharpening pencils? Wipes for removing probes can not be found, and I am even more silent about flushing agents. The consultant herself could not find him. Guys, why would I spend money with you in such an outrage, if I can spend it in a more pleasant place?
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Level 7 Local Expert
March 18
The store looks good at first glance. there are luxury goods, for which I came with a friend. we went to buy Dior products. we stood and chose, but as it turned out there was nothing (we stood for about 10 minutes and none of the consultants deigned to come up and warn, although there were at least 2 available). when we applied ourselves, they rolled our eyes and said, like, "not for you." then we decided to watch something else, and they stood behind us, whispering and laughing. It's unpleasant. We decided to watch the perfume. there were very few testers that I wanted, but I didn't smell them. it would be better for the store to choose employees and look after the assortment (and if you do not have any goods, warn immediately so that people do not waste their time on THIS)
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Level 5 Local Expert
February 11
Communication between consultants leaves much to be desired. Immediately there is a desire to go to another store and make a purchase there. The lack of testers is also surprising. Many perfumes had empty bottles.
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Level 3 Local Expert
March 21
Very pleasant and polite consultants. Testers are always available, which is very convenient when buying
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Level 6 Local Expert
March 11
I wanted to look at the toilet water, I went for specific flavors. One of them didn't have a tester, the second one has an empty one. I decided to come in a week later, the situation has not changed
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Level 5 Local Expert
April 7, 2023
Отравительный магазин, отвратительные консультанты. На парфюм нет пробников, на вопрос «где они?» консультант хамовато ответила, что «нет и не будет». Это что вообще? Ну так сидите на своих окладах и радуетесь жизни. Как выбрать парфюм без тестера? На глаз? Вместо того, что бы хотя бы попытаться создать достойную конкуренцию Золотому Яблоку, они скатываются вообще ниже некуда, куда смотрит руководство непонятно!
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Level 9 Local Expert
March 6, 2023
Отвратительный стал магазин. Все тестеры спрятаны - в чем тогда смысл вашего магазина??? , старший продавец в зале на вопрос можно ли протестировать запах фыркает и хамит. Бренды стоят не всегда по своим стендам. В кассе провела 20 минут пока разбирались с разными ценами на одинаковый товар - оказывается так можно, это зависит от партии... Самый ужасный магазин из всех в этой сети.
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Level 9 Local Expert
July 13, 2022
Самое свинское отношение из многих кравтов в городе, грубость и наглость. Когда я искала у кого спросить, мне отвечали на «отвали» и большая часть консультанток мило разговаривала на зале и даже носа ко мне не обратила, очень приятно такое отношение) когда я спросила у одной из девушек, наличие такого объема парфюма мне ответили так же на отвали. Когда я взяла интересующий объём и пошла на кассу, мне задали максимально мерзкий вопрос -А вы его брать будете?- Нет конечно, просто я его сейчас взяла и решила прогуляться до кассы и обратно) когда я решила взять второй парфюм, то этот человек сразу поменялся в лице и предложил все отнести на кассу, и какой аромат хороший и тд) на мой отказ, сразу поменялся и ушёл дальше трещать на зал. Когда я все оплатила, и спросила о пробниках парфюма то мне ответили, что их нет сейчас , но когда девушка которая была передо мной получили их, то это максимально обидно и грустно. Спасибо большое, что хоть забросили два пробника у которых срок годности скоро сходит.
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Level 11 Local Expert
September 27
Consultants are just terrible, completely ignored. There was no one at the checkout, they waited for 10 minutes, called 2-3 times and the seller barely came at last
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Level 8 Local Expert
February 15, 2023
Почему в магазинах нет тестеров ароматов? Для аромата, чтоб его понюхать, надо просить консультанта... А если мне понравится только 10 или 20 аромат, который мне принесут? Бред
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Level 12 Local Expert
August 12, 2023
Самые неприветливые продавцы, разве только на три буквы не послали. Не спасибо!
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Level 8 Local Expert
February 18, 2021
Отвратительная сеть магазинов! Хуже может быть только их интернет-магазин. Покупая вещь, будьте готовы к тому, что вам подсунут брак, не дадут сдачу и под конец всучат не ваш чек! Халатное отношение ко всему. Начиная от контроля качества продаваемой продукции, работы курьера, и заканчивая общением с клиентами. Клиентоориентированность - совершенно не про них. Что касается физических магазинов - просто мрак. Бардак повсюду. Консультанты совершенно не ориентируются в ассортименте товаров, навязывают те продукты, которые выгодно продать им, а не те, которые должны соответствовать вашим потребностям. Некомпетентные специалисты, некачественная продукция, халатное отношение. Никому не рекомендую!
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Level 4 Local Expert
January 1, 2021
Отвратительное обслуживание , беспорядок на витринах , некомпетентные продавцы , администратор Разочарование от этого магазина , да ещё и 01.01
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Level 8 Local Expert
October 15, 2021
Дорого, вкусно, пол- зарплаты на хотелки...
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