Crystal Aura
303 reviews
February 1
Max 3 stars
1
4
October 23, 2024
The hotel is compact, with a good territory, green, the sea is very clean. In general, the food was fine, there were a lot of bars, a la carte, the main restaurant. I would like to note that there was essentially nothing from the children's menu in the restaurant, but I was with a child, animation and a children's room were also no, very mediocre, sitting looking at the phone and draw, play and entertain yourself. The show evenings were, more or less, the animators were all very tired and indifferent. But apparently it's the end of the season and we're already tired, as are the hotel staff. The hotel has a spa, but we did not visit, the pools on the territory with water like in a holy spring are icy, it is impossible for an adult to swim there, let alone a small child, it was very sad. The hotel is also dirty, the rooms are not new, the cleaning is very bad, the towels are changed or not. The hotel is clearly not 5 stars, Maximum 4.. if you have a vacation without children, then it's fine, but with children it's not very good.
See original · Русский
4
2
November 27, 2024
We have been vacationing since October 16th, 2024. I liked the hotel, the beautiful surroundings and the hotel itself are well maintained. It is a 10-minute walk from the center of Kemer, very convenient! The room is cozy, the bed linen is snow-white, changed every 2-3 days, towels - every day. Drinks were replenished every day too. Shampoo, balm, body lotion - everything was enough...The beach is clean (pebbles), there are enough sun beds, the entrance to the sea is gentle, the water is clear...The staff is friendly, they are always ready to help with requests, the animation by the pool is very positive))). I liked the food in the restaurant, the choice is good and varied! In general, everything was delicious everywhere!! Especially the cakes in the pastry shop!.. If there is an opportunity, we will come there again! I definitely recommend it!
See original · Русский
3
2
November 3, 2024
The food is beyond praise, the food is delicious and satisfying. In addition to the main restaurant, there are plenty of additional locations with equally delicious food. The staff is friendly, Russian-speaking, ready to help with any problems. The rooms are in good condition, without frills, but with everything you need. There is enough space on the sun loungers, both by the pool and on the beach. The location in the city limits is an undoubted advantage of the proximity of Mount Chalysh, with the possibility of independent ascent to the local beauties. The hotel deserves a solid 5.
See original · Русский
2
1
October 13, 2024
The hotel left us with only positive emotions. Beautiful well-groomed clean area, gorgeous clean sea, delicious varied food, nice room. The staff tries hard, the bars and restaurants serve quickly, are friendly, and the snow bars cook well. I do not appreciate the animation, because I was not present at it. Another good bonus of this hotel is the location, you can go out for a walk around the city.
See original · Русский
3
1
November 13, 2024
I am very glad that I chose this particular hotel! In many ways, the hotel exceeded my expectations. Attentive and sensitive staff at the reception - Ilyas and Burak - many thanks for the quick check-in and the most beautiful room with mountain and sea views :)) There is a lot of food, there is no chance to stay hungry) Cocktails in bars are good, but sometimes the quality depends on the bartender. The territory of the hotel is beautiful, spacious and well-maintained, everything is compact and logical. It is clear that the hotel staff is trying very hard to do their job - animators, waiters and other staff (we were at the hotel in the middle of the season). The evening entertainment was especially impressive: various dance, circus shows, live music :) But, of course, you need to understand the mood in which people go on vacation. I don't understand people who come not to relax, but to look for and photograph flaws that can be found everywhere :))
See original · Русский
4
October 14, 2024
A good hotel, not new, but clean, cozy, a large territory of 3 swimming pools, its own beach, on vacation you can not even go outside the territory, everything is there, including small shops, the food is quite diverse, many different snacks, sweets, everything is available almost around the clock, alcohol is also good, foreign brands. In general, the impression is excellent, I recommend it!
See original · Русский
1
1
September 29, 2024
Families had a rest in July 2024. We really liked it.
The hotel has everything and even more, well-groomed territory, several swimming pools (children's, adult, slides for children, slides for adults). This is probably the first hotel where you didn't have to look for sun beds by the pool, as there were enough of them for everyone.
There is a shop on the territory of the hotel where you can pay with Russian cards or a transfer of SBP.
Food is available 24/7, tasty and of high quality. Many people write about the monotonous menu. It is so! But, if you do not put all the dishes in one plate with a slide every meal, then it is quite possible to eat in a variety of ways)
High-quality alcohol and an extensive selection of cocktails. In the evening, you can take a hookah - $ 20
The beach is pebbly, the sea is clean.
I would also like to thank Albina, Umit and Aizhayik for their work with children in the nursery.
The children's room is open from 11:00 to 23:00. All the time the children are under the supervision of animators. If you need anything, the animators will call you on your phone or messenger. They will play with the children there, apply aquagrim and feed them there. Super ❤
See original · Русский
2
2
December 12, 2024
The hotel is generally good: the staff is friendly, the food is delicious, the rooms are comfortable... But there are two points. There may be problems with boarding at the restaurant for dinner: there are few seats, but there are many guests. The second (and for me the main thing): the beach is very cramped, the sunbeds are very tight and there may be problems finding a free one. There is also one problem caused by the location of the hotel: at the end of September, the sun on the beach may not be after 16 o'clock, it goes over the mountain and the hotel is built.
See original · Русский
October 11, 2024
We had a family vacation at the hotel in September 2024. The hotel is excellent, the reception staff is very polite, they gave us a great room without extra charges. Everything is great for food, the food is varied, you will not stay hungry. Excellent territory, clean sea, swimming pools for adults and children are wonderful. Location in the center of Kemer, within walking distance of shops and a market. We were very satisfied, a budget five for a family vacation.
See original · Русский
2
1
October 22, 2024
Nice hotel. The staff is friendly. The hotel itself is clean and small. The food is delicious, but monotonous. Any whim for a fee :) we rest from 13 to 10/25/2024. You can walk outside the hotel, the street is huge with all sorts of different shops. You can buy anything you want. There is also a car and motorcycle rental service.
See original · Русский
1
1
April 3
This is my first time in Turkey, and I can't compare it with other Turkish hotels. But I really liked the hotel. Pleasant service, everyone is polite. The food is very tasty, the cuisine is varied, there are several restaurants. The animation is good, the slides are simple, but it's enough for children and teenagers not to get bored.
See original · Русский
May 23, 2024
We rested from 05/06/24 to 05/20/24. A good hotel with a compact area near the center of Kemer. Everything is very convenient and close. I would like to mention the friendly staff throughout the territory and the staff of the children's club separately, thanks to the girls, they are great. The children are delighted! By the way, the club works from 10 to 23 without a break, very convenient!!! A great bar with imported drinks and bartenders, thanks to them too! The fruit restaurant is open next to the pool all day! For the 15th time in Turkey, there is a desire to return to this hotel. And of course, the beloved, purest sea!)
See original · Русский
12
4
August 15, 2024
A great hotel for a family holiday! There are no problems with check-in, a nice, cozy room with a working air conditioner! Food for every taste! A beach with small pebbles, but at least the sea is clean! Water slides for every taste! Animation for children according to the testimony of his son is very worthy! The evening animation on stage is quite monotonous, but in the bar above Storyulova there is live music from cover bands. Friendly bartenders! Special respect to the bartender Isa!) Of the cons, perhaps only the rather simple design of the hotel, after the Orange County neighboring one seems almost minimalism. But in general, we are very happy with the rest!
See original · Русский
5
2
October 19, 2024
The hotel is lovely, the beach is great. It's okay, but... Lowered the star due to maintenance. I've read reviews: some write about poor room service, others that there are queues in the restaurant and dishes are poorly cleaned - everyone is right! Their staff changes once a week or two. And it turns out that either everything is bad in the restaurant, or towels are not changed in the room for 4 days)))
And so - if you don't find fault with the little things, then everything is fine. Clean, neat. Great beach, great food, wonderful wine and coffee. We liked it! It's cool!
See original · Русский
January 5
You have a great vacation, it's always fresh even outside, air conditioners are working, Wi-Fi is available throughout the hotel and even at sea. There's an event every night. The food is delicious, but of the same type. Very few fruits. The staff is 50/50. Russian-speaking people.
See original · Русский
1
November 3, 2024
A good hotel, varied food, high-quality alcohol. The beach is small pebbles, the sea is clean. There are pools, water slides. The staff speaks Russian. The disco plays until midnight, if you need to go to bed early, it's better to stock up on earplugs.
See original · Русский
December 15, 2024
An excellent budget five. They are fed from morning to evening. Alco drinks are varied, delicious cocktails are served in the sky bar in the evenings, red label is poured, champagne is poured in the sea bar from the 11th day. Delicious grilled dorada by the pool. The food is delicious. Activity before lunch, there is always a show in the evening.
All public toilets are clean and smell nice.
See original · Русский
1
January 13
A decent budget hotel that fully meets the expectations of a tourist in terms of price/quality ratio. And the presence of steep water slides (for children and adults) puts this hotel in the category of the best representatives of its class. I recommend it to supporters of an economical but high-quality vacation without any special requests and complaints.
See original · Русский
June 10, 2024
We are resting now in this hotel! Everything is wonderful! The area is very green! Family room for 4 people. Everything is clean, the staff cleans up like lightning! The pool is clean, two minutes to the sea! 5+ meals!!! Everything is delicious and varied! There is a fitness center and a spa. Special thanks to the responsiveness of the manager at the Burak reception! I told and explained everything as quickly and informatively as possible. He speaks Russian almost fluently, which is not unimportant for me). Thanks to him, our vacation started with ease and I hope it will end like this! I will definitely recommend this hotel to my friends!
See original · Русский
14
6
October 27, 2024
The hotel is just super, the territory is large and beautiful, the beach is within walking distance, very tasty food and drinks, staff service is excellent, I rested from the heart, I recommend it to everyone
See original · Русский
August 26, 2024
Our favorite family hotel!!!The sea is clean, warm, and affectionate!!! Pebble beach. The rooms are clean, the staff is polite, friendly!!!The hotel grounds are excellent, lots of greenery, clean!!! Food around the clock, buffet, Turkish cuisine, pizzeria, pastry shop, baby food, and there is a healthy food corner, fish,quail, chicken. You will definitely not stay hungry!!!
See original · Русский
5
1
October 22, 2024
I have just arrived from this wonderful hotel with my husband, I celebrated my fiftieth birthday at this Crystal Aura hotel. I really, really, really liked this hotel, the grounds, the attitude of the staff. Just a great hotel.The weather is 33, 34, although we went in October. Wonderful food, special, special thanks to masseur Maksut and Hussein, your hands are golden.If I had been asked if I would like to return to this hotel, I would have replied: "Yes, yes, yes, yes!
See original · Русский
1
September 28, 2024
A good hotel, out of 5/4.5. For a week of rest, if you do not find fault with the little things, everything is at the highest level. Meals 4.5/ 5 are repeated, but there is a lot of choice, if you take a visit to a serviced restaurant, then be prepared to meet the same food as in a shared restaurant. The only difference is in the offering). The rest is super 5/5 the territory is average - not big and not small, there is an "old bazaar" nearby, a beautiful landscape, 50-100 meters to the sea (2-5 minutes to get there). The 6/5 service is very good 24/7, there are several bars, don't worry about missing snacks or ice cream, it's there from 11:00 to 23:00 pm. Everyone is friendly, the staff is very nice and cheerful. I did not find any of the disadvantages, except that there was a photographer on the hotel grounds, he was annoying with filming all the time, or people went to the beach to buy corn (alee, the hotel is all inclusive there, you can take snacks to the beach, your corn gave up). The beach is awesome, the whole area is cordoned off. The staff is generally top, only one moment to highlight, there were some girls at night after the party when they already turned on such not very good music, they ran up and asked go to the club, of course you have the right to tell them yes or no (your wish), but one girl has already decided for us "okay, tomorrow I'm waiting for you!" well and when I announced the price of the club (just for admission, it was a little expensive 5₽ or 25k tenge per person). Rooms 3/5 are tired, gray, the showers are good - there was always hot water, towels were changed, bed linen was changed, the minibar was replenished (free).
Kitchen 4/5 as I said earlier, everything repeats itself, the kitchen is very dietary - in planets, do not be afraid to eat there, you will not get fat, because there are no fats there, Turkish cuisine is very dietary (even with cola you will eat 500-1000 kcal there, which is very little) you will spend more per day with the help of swimming and walking. The territory of 5/5 is all green, tangerines grow, you can take a bunch of photos or take stories, meet the sunrises from the sea, and see off the sunset behind the mountains is just a bomb. Throughout the entire territory of the Wi-Fi, the speed is good enough to scroll through the tape, download something, or just watch movies in the evening before going to bed. WiFi is not available on the beach. Which is very good even, you need to take your mind off the phone and go to the sea or sunbathe and read a book. Beach 5/5 is very secure, lifeguards are on duty, the beach is pebbly, transparent. On a sunny day, you can swim and sunbathe at the same time, the water is clean, the fish bite, although if you stand still for a long time like chips, I do not know any complaints about the hotel or the sea.
In general, if you are not picky, the hotel will suit you perfectly, it is located next to the famous Orangecountry hotel, SunSeven, which makes it competitively capable, so it is good solid 4/5 boldly.
Do not regret the money you spent. The evenings are very interesting even for those who want to spend a passive holiday.
The hotel is universal for both young people and adults with children.
See original · Русский
1
2
January 22
It was a wonderful vacation. The animation is good, there is activity all day, the food is delicious and varied. Of the cons, the only one we came across was a room next to a dining room and a disco. It was very cozy
See original · Русский
August 20, 2024
I am at the hotel. Check-in is fast, the room in the standard package, they gave it to a bungalow for 2 rooms on the 3rd floor ( the room is old ) , next to the children's water park ( it will not work during the day to relax - children ride slides , squeak , scream ). The children's slides start working from 14:00., Air conditioning , TV is working. The comments on the number were eliminated quickly . The bar was replenished , cleaning and linen change is daily . There are no comments on the food , it is delicious and varied . You can eat around the clock .
The evening program is a regular karaoke disco , with loud music and bass until 23-24 o'clock at night (Turkish songs ) . It 's very hard to listen when you want to relax in silence closer to 23 o'clock . There is a very big disadvantage in this .
The sea is nice and clean , the beach is narrow (in all hotels this is the case), the deck chairs are close to each other - not very comfortable. Pebbles flickering to walk comfortably . There is a pier that is not particularly chic . The territory is not particularly large , but it is green and well maintained .
If you want silence, then you are not here.
See original · Русский
5
2
October 28, 2024
We were at this hotel from September 21 to September 27, 2024 .of course, the pros are 50/50 as well as the cons.the biggest disadvantage, when checking in, we booked a femeli suite for 4 people , we were given a room with a view of the garbage , barbecues or barbecue nets were burned at the bottom , the smell was like on the railway and constant noise .we applied to the reception desk , asking to move us , for a long time we could not find another room , but for 10 rubles we were quickly provided with a room with a great view of the water park , the room was very clean , smelled of air freshener .the room was cleaned every day , the rooms were all clean , the bathroom was clean .the food is like in all hotels in Turkey, nothing new.the beach is pebbly , the sun beds are all old, to take a sunbed you need to come very early, our husband went to take it at 6 in the morning .there are a lot of children in the hotel, the screams do not stop , anyone who wants to relax in silence does not recommend this hotel.
See original · Русский
1
July 31, 2024
Everything is predictable. Compact territory, narrow beach, crowded on it, the pier is old and small. But close to the city, good service, a large selection of food outlets at the hotel at different times. Great new terrassa bar. The food is fine, but without frills. Alcohol is not delusional, with rare exceptions in the lobby, but the quality of alcohol is quite normal. There are water slides.
There are no bottled drinks in the on-site refrigerators, except for ayran and water.
In terms of the price/quality ratio, it is a good option.
See original · Русский
2
September 28, 2024
The sea is good, but the narrow strip of the beach and the sunbeds are located very close to each other. Wonderful food and everything 24 hours a day. Pretty decent alcohol. The rooms are comfortable enough, but there is no kettle and tea cups. The staff is responsive to any request. Almost all your wishes are fulfilled. The territory is not very large and there is little greenery. Not a bad animation. Close location to markets, shops.
See original · Русский
3
1
September 27, 2024
A large beach, a fairly decent area, water slides, food and drinks at any time,the food is delicious and varied,decent service, clean sea, sometimes bad, normal and excellent rooms (it's about the price), mini bar is included in the price, alcohol is good.Separate zones and school rooms for children
See original · Русский
October 30, 2024
I'm resting, at the moment, coffee can only be drunk in a pastry shop for breakfast, some kind of strange brown liquid without milk instead of coffee, breakfasts for 3, a lot of buns, breakfast is not impressive, lunch is delicious, dinner was in Alaska Mexican, very tasty. Delicious, the bar has desserts and ice cream. The territory is large, there is a place to walk, there is a disco bar open from 23.00, a children's club, a spa pool is cold, not heated, there are tracks for fitness, exercise bikes, dumbbells. The hotel is conveniently located, close to shops, cafes, an exchange office. There are a lot of children and pensioners, the rest is more family-friendly.
The kitchen is very specific, the fruits are poorly washed, I lay in the room with poisoning for 3 days, the staff at the restaurant is very sad.I do not recommend it, if you like to have breakfast, lunch and dinner, then this is not the place.If you have a sweet tooth and coffee, you will like everything. The mini bar is free, drinks, cola, sprite, fanta, mineral water, filled every day, room cleaning for 3, foot towels did not wait, mediocre cleaning.
See original · Русский
4
May 12, 2024
We are staying at the hotel from 07.05-15.05 2024. Everything is fine! It is comfortable, convenient and everything is thought out. It is especially convenient for families with children. There is a children's club and slides. And there is one for adults too. Today is our wedding anniversary, we received a gift from the hotel, and in the evening we ordered dinner on an Ala card in a Turkish restaurant. Everything was at the highest level!!!
The food, the work of the staff. Many thanks to everyone who made our vacation unforgettable!!!
See original · Русский
13
3
October 21, 2024
I do not recommend this hotel, maybe you need to go in the season itself, the pool is very cold, there is no heating, the staff does not know that everyone praises that they are friendly, maybe again the end of the season, but the hotel owner loses customers, for such boorish staff starting from the reception, ending with the bar, you need to constantly beg for a foot towel, cleaning so-so food too, vegetables, especially greens, it is better not to eat if you do not want to bring worms from vacation! The beach is dirty, everything is abandoned, there is something to compare even the Thailand troika hotel is better than this hotel!
See original · Русский
3
1
November 12, 2024
A wonderful hotel, we rested twice this year, in spring and autumn. I recommend Crystal Aura in Kemer. The staff is polite and attentive. The evening program is above all praise. Clean, comfortable and atmospheric.
See original · Русский
1
August 4, 2024
A wonderful hotel! We have been vacationing with our son since the end of July. The main advantage of the hotel is the food, everything is delicious and fresh. Don't believe the reviews about bad food, everything is fine here, for every taste. I really like the grill and the fish, and the meat is delicious, the desserts and ice cream are incredible. In addition to the main restaurant, we visited the pool restaurant and a coffee shop to drink Turkish coffee. The staff did a great job! The management of the hotel is excellent! It feels like the chefs are cooking around the clock to feed so many people, for which they are very grateful. The waiters clean the restaurant very quickly, no dirty dishes on the tables. My teenage son is difficult to feed, he is very picky, but here he ate with great pleasure. This is not our first time in Turkey, we always stay in 5* hotels, so there is something to compare it with. I also want to mention the masseuse girls at the spa. They're cool! Be sure to visit the spa. I took a massage course and was delighted! They do a very professional massage of the whole body from the fingertips to the earlobes, complete relaxation, excellent wellness. I liked the evening shows, there were dance shows, a circus, a DJ with a laser show, live music. The sea is clean, the beach is normal, the sun beds were not occupied in advance, they were always free. We did not visit the pool, because I like to swim in the sea more. We don't drink alcohol, so I can't write anything about quality. The rooms are really a little outdated, but it's not too critical for us, because everything worked in the room, cleaned every day, everything is clean, the beds are comfortable, we slept well. The territory of the hotel is beautiful and well maintained. Palm trees, pines, orange trees, flowers grow. I wish you all a good rest!
See original · Русский
12
1
July 24, 2024
We had a family vacation for two weeks in July 2024. The kitchen is great. The area is clean. There were plenty of places on the beach. For those who like to dive with a mask and fins, there is nothing to do there. For holidays with children, it's the most important thing, but you need to keep in mind two things. It gets deep after three meters from the shore. And riding on big slides, where there are two people on a cheesecake, you need to be very careful. The extreme slide is very traumatic.
See original · Русский
3
2
October 27, 2024
If you want to live, you shouldn't come here. Further details…
I must say right away that the photo of the hotel with "cool" slides is what we fell for, having gone here with three children aged 6 and 7 years and a little daughter of 6 months. The staff is very polite, a wide variety of food and a large territory in the first 5-7 hours of our stay here influenced us very positively ... but! When we arrived at the room in the evening, we found ants EVERYWHERE - in the bathtub, in the bed, on all surfaces ... We came to the reception - they say we will do it, don't worry (a person with dichlofos came, sprinkled everywhere and left). Don't be fooled by the photos of the rooms - they will check you in when you come to them for the hundredth time, as it was with us. We were relocated, but! Yes, we were put in a room similar to the photo, but this room, like the building, is at least a hundred years old. The photos were taken under Tsar peas and only photos remained of the room... there are no ants here, they did not crawl to the 3rd floor. But! Terrible old tiles with mold, broken lanterns, broken lamps (only one of the 4 bulbs in the room works), all surfaces and furniture are killed… And then about the service - it's generally a bomb. If you don't leave them the money, they won't take anything away at all. I repeat - nothing at all. Just casually throw clean (not a fact) towels somewhere. They are not embarrassed by overflowing trash cans, dirty toilets and so on. They just don't care at all.
On the second day of the "rest", the wife and daughter of 8 years went to the hospital on a drip with severe poisoning - rotavirus. On the third day, my son was put on a drip. Today was our fourth day and I do not know if we will survive, so I am writing a review now.
On the third day, when my 7-year-old son vomited all over the room at 23 o'clock in the morning, and we left with him by ambulance to the hospital, we asked to get out. Do you think they replaced our completely spit-up mattresses and blankets?! Of course not. The mattress was turned over, and the blanket, wet through with vomit, they just wrapped in a clean pillowcase, like it would go like that. Thanks to the staff that after dozens of requests, they still replaced this damp smelly blanket on the second day. I don't even know if it's worth writing about the layers of dust on the furniture and what's going on under the beds... a new life has settled there for a long time... TOTAL. If you are still given a ticket and you are forced to come here, then in no case swim in any pools - you will leave on the same day by ambulance. Take a barrel of antiseptic with you and pour it over the whole room and pour it over it every day. The main thing is to keep at least $500 with you for medicines and ambulance services. If we have insurance, we have already given $ 270 for medicines and hospitalization in the first 4 days. I haven't written much yet, I'm tired of it. We still have 8 days to be here, I pray that we all reach the end and return home alive. Amen to that. 🙏
See original · Русский
1
1
October 8, 2024
The hotel is a solid four. The territory is large, the sea is nearby, there are enough sun beds. Room cleaning depends on the shift. Towels were not changed for 5 days, another change came and towels and linen were changed every day. There is also a situation in the main restaurant. The chef of the restaurant crosses out all the shortcomings of the service. They fed a lot, tasty and varied. Very tasty hookah in the hotel. It is a half-hour walk to the center of Kemer, there are many restaurants and shops there. We took a tour of Kemer and Antalya with the FUN SUN company. I really liked it. Thanks to Emil Maleev. His tour was the best.
See original · Русский
June 12, 2024
My husband and I really liked this hotel. The room is nice, clean, the bar was replenished daily, the balcony is just wonderful. The food is very tasty, I especially liked the Turkish sweets. The beach is small but clean and the sun beds are soft and comfortable. I highly recommend this hotel. I didn't find any disadvantages. And many thanks to the staff! You guys are great!
See original · Русский
9
2
November 23, 2024
The hotel is not a 5 star hotel at all.! It's just awful. We had a rest this year, lived for almost two weeks and during all this time we had our bed linen changed only 1 time, and then with a huge hole. It often happened that they did not come at all and did not clean, and when you complain or ask why they do not clean, you just had to refuse, you had to go to the reception and figure out where they just told us, wait now we will call people to you. Upon check-in, the balcony was dirty, the chairs were dirty, the table was not even wiped. The mini bar is refilled once a week. In the first race, someone's hair was waving in the shower, the light bulbs didn't work either, again I had to go and solve everything myself. It's just terrible, is this a 5-star hotel.? The food deteriorated completely from the words, but even though we were grateful for that. It even happened that after breakfast, walking to the room, dead cockroaches were on the road, without words, only emotions. There were only three performances for all the bribing, but they were great, and I give 1 star for that, thanks to the artists for somehow dispelling this boredom.
See original · Русский
October 1, 2023
Hotel on line 1
Not far from the center , 5-7 min walk
Own embankment
Friendly staff , there are Russian - speaking
The rooms and the territory are clean , timely cleaning
On the territory there are 2 large swimming pools for adults and children , as well as a small water park , there is a yoga area
Fascinating contests from animators
There are VIP terraces on the beach area , where full service is provided throughout the day: fruits , drinks , food , but this pleasure is paid !
A very large restaurant, but the food for the 4th day is already boring
I really liked the Italian restaurant , where they will prepare delicious pasta or pizza for lunch
As a compliment, one dinner to choose from 3 restaurants is free
There are also recreational water activities on the beach area: a boat ride , banana rides, paragliding, etc.
See original · Русский
4
December 22, 2024
Ruined vacation
I want to write a review about the Crystal Aura Hotel. When choosing this hotel for our extended family vacation, we read the reviews and realized that the hotel had its disadvantages, but they did not bother us, as there were also advantages and they were enough to choose this hotel. We had a rest from 09/24/2024 to 10/03/2024 with a large family, including children. We arrived at the hotel early, so first we went to eat (it's great that you can have something to eat at any time of the day), and then we went to the beach. Yes, the coastline is quite small, but the sea is wonderful, clean and with a good approach (small pebbles). By 14 o'clock we went to check in. And then the problems started. Most of the rooms in the hotel have terrible views (for example, people from the water park practically walk on your balcony), out of 5 rooms we had to ask three to be replaced. The condition of the rooms is terrible, requires repair, and where the repair is supposedly fresh, it is made of "** wood and sticks", there is no other name. But we are not picky about the rooms, we only sleep in them after all)
The second disappointment was the lack of a volleyball court, this is the first time I've encountered such a thing, although I've been to different hotels in Turkey more than 20 times. We didn't get lost here either, and found a place where we could play ball, but the animators RUDELY kicked us out when the boccia game started.
These were the first signs of the staff's unpleasant attitude towards the guests.
But what happened next threw us into utter shock and perplexity as to how such a thing could happen.
On one day of our "wonderful" vacation after a dance party, a hotel EMPLOYEE, or rather the head of the animation team, attacked my sister, who was just filming us on her phone. He knocked the phone out of her hands and pushed her away by grabbing her hand! This man was behaving aggressively, shouting, demanding to "get out", allegedly because we were making noise. Although there was no noise at the time, we were just taking pictures and explained to him that we would be leaving soon, taking a few photos in silence. However, he continued to shout, behave aggressively and insult the campers! When the men stood up for my sister and tried to explain to him that girls should not be touched at all, they did not meet with understanding, but were met by a crowd of hotel staff (bartenders, waiters, cleaners), who began to show aggression, pounce and get into a fight. We were shocked that it was the STAFF who were waving their fists and legs, attacking the company of vacationers!!! And then the guards came running, threatening US, the HOTEL GUESTS, with tasers and handcuffs!! The hotel staff surrounded us with a crowd and wouldn't even let us approach the child and take him away from all this HORROR!!!! I was very scared for myself, for my family and our health!!!
The next day we provided the hotel administration with a VIDEO of the ATTACK! The man who attacked (the head of the animators) didn't even bother to properly apologize for his actions, only justified himself! The administration has offered its verbal apologies, and that's the end of it!
I AM SHOCKED BY THE ATTITUDE OF THE STAFF OF THIS HOTEL TOWARDS THE GUESTS!!
We are not a violent company, not crazy Russians! We are a company that consisted of a whole family, with children and moms/dads, who wanted to have a good rest, and not be afraid of staff attacks!
I really hope that everyone who participated in this situation will be punished!!!
Among the advantages of the hotel: good delicious food, decent alcohol, with a wide variety of cocktails, ice cream all day (it was important for our children), a good water park, a pleasant coffee shop with sweets and delicious coffee, clean sea, good evening shows.
I also note that the hotel is in great need of renovation, everywhere.
But first of all, it's working with staff! If the staff was friendly, then the disadvantages of the hotel would not have been noticed, we are not picky at all! But it's not that there was no friendliness, there was anger, aggression and hatred.... We are very sorry that our vacation was overshadowed by such a stunning and outrageous evening.
See original · Русский
5
1
July 9, 2024
We stayed at this hotel for the second time. There are also positive changes :
1. We made canopies over the sun beds.
2. We made a bar on the second floor above the main restaurant.
3. They cleaned the toilet at the beach bar and made an area where you can eat ice cream and fruits.
Of the advantages that were there for the first time, I will note the food on the grill. There is always meat and fish. And quite tasty.
A good plus is the confectionery area. There is always coffee, tea, pastries and baked goods. The girls serve. Polite, pleasant.
On the downside, it got worse with room cleaning. Women used to clean, now men do. And this affected the quality of cleaning. Garbage accumulated, towels were not always changed. Etc
I'm not happy with the cleaning at all. I didn't leave a tip this time. No problem.
In general, everything is normal, except for cleaning. Therefore, I give 4 stars.
See original · Русский
5
December 13, 2024
Great! Anyone who wants to find the cons and snort will find it in the 7* hotel. And if you are going to have a wonderful rest, recharge with positivity, then you are here. This is the 17th time in Turkey, I have something to compare it with))
See original · Русский
October 8, 2024
Cristal Aura Resort & Spa is a hotel with good potential, but with obvious disadvantages, especially in terms of the condition of the rooms and the level of service. It is suitable for those who are looking for an all-inclusive vacation in Kemer, but do not expect luxurious conditions. The main advantages are an excellent location, well—maintained territory and access to the beach. However, the service and living conditions can vary greatly, which is confirmed by heterogeneous reviews. If you are ready to turn a blind eye to some everyday inconveniences and minor flaws, the hotel can be a pleasant option for a holiday.
My rating: 3.5/5 🌟
P.S. If your main expectation is comfort and a high level of service, it may be worth considering other hotel options in this region. However, if proximity to the center of Kemer is your first priority, Cristal Aura Resort & Spa may be a good choice. It is important to remember that reviews of the service and conditions can vary greatly depending on the time of year, the workload of the hotel and personal preferences.
In general, this is a hotel with strengths in terms of sea and location, but with certain problems in the service sector and the state of the infrastructure.
See original · Русский
2
5
October 14, 2024
A large hotel. I got a room with a view of the water park. In fact, people are practically walking on your balcony. The number was changed. Moreover, I had to spend the first night in another hotel. The cuisine of the custom for Turkey. The hotel is 5+..
Seafood was almost given once, but very modestly.. There was no kettle or bathrobes in the room. They asked at the reception, they promised.. But they forgot. The most interesting thing is that the floor was not washed even once, even when we moved in... As a result, I had to contact the reception again.
In general, the rest is well organized, but it does not pull for 5+. I think everyone has their own opinion and impression.
See original · Русский
2
July 29, 2024
A great hotel for your money. Good cuisine, lots of different dishes, for every taste. Alcohol is also fed 24/7. Two large pools, nice clean beach. The territory is large and green. The rooms are clean, of course there are shoals) whoever is looking for will always find) good animation
See original · Русский
October 21, 2024
We rested in October for 24 years, of course it does not reach five stars,some rooms are located opposite the stage, which is not very comfortable for those who want to go to bed earlier, music is booming until 12 at night, the dining room is also on four, drinks are of course tin, wine, temples, etc. of the worst quality, even beer for beer it doesn 't look like there was no bathrobe or kettle in the room, of course the bar was replenished regularly, they are not friends with cleaning either , in general they pull four
See original · Русский
1
August 22, 2024
Nice big hotel. It is quite compact, but diverse. The food is normal, after a week it seems a little monotonous. There are a lot of sun beds on the beach, the sea is perfect. There is a lot of animation for children. The music stops after 23:00.
See original · Русский
1
September 4, 2024
In general, a good place for a vacation, you can relax with your family (children) with friends, I advise everyone, clean sea, pebble beach, freshwater pool, a bunch of restaurants, a huge menu, there is a 24-hour bar and several regular ones, concerts, discos every day 👍
See original · Русский
2