Cheating on the cost of consultation and a complete lack of customer orientation
I signed up for a consultation with a gnathologist at this clinic. Before recording, I clarified on WhatsApp how much the consultation costs. At first, they told me that 15,000 tenge, and after 5 minutes they wrote that the consultation was free, and immediately offered to sign me up.
I came to an appointment today, and as a result, they charged me 15,000 tenge. When I reminded them that they had written to me about a free consultation, the staff began to get confused in their explanations: they say, it was probably the bot who answered that way, but the consultation is paid, and they can't do anything.
The administrator (or director, it's unclear which one) was invited, who first pretended to figure it out, mentioned some kind of "promotion", and then simply switched to another client. When I clarified again, he said that "no, the consultation should be paid," and continued to pretend that nothing had happened.
This attitude towards clients indicates unprofessionalism and disrespect. Even if you are already faced with deception and lack of responsibility for your own promises at the consultation stage, there is no trust in this clinic.
I don't recommend it. Be careful, clarify everything several times and be prepared for the fact that you may be told one thing and then billed for another.
See original · Русский
Илья Дижевский
Level 8 Local Expert
July 9, 2024
My daughter had braces installed in this clinic. The orthodontist found an excellent approach to the child, explained everything in an accessible way. The procedure was quick and painless. My daughter chose colored braces, which pleased her. Getting used to it was easier than expected. We are grateful for the detailed care instructions. The result is already visible, the daughter is happy to go for checkups.
See original · Русский
11
Сонья Жонисова
Level 5 Local Expert
February 18
I've been to this dentist.Suddenly, a tooth broke.I had to look for a lot of organizations.And you don't know who to trust. I was lucky.I called you.I met a girl .She asked if you had an appointment. Then the surgeon came with a medical brother. I deleted the root in a split second.She thanked him and left.After 4 days, another tooth broke. I had to go to the dentist again. Responsive doctors. They wrote the recipe.What kind of medicine to use and what to rinse with.The staff is young and friendly.
See original · Русский
ilnitskayaelena
Level 5 Local Expert
September 16, 2024
I was at the clinic in August to do the procedures: oral hygiene and teeth whitening.
I was not warned about possible problems after bleaching
The gum was isolated along the contour of the teeth and eventually burned the rest of my gums.
For the first 3 days, the gums were severely inflamed. The doctor said on the phone to rinse with soda and salt. Which further affected the irritation.
The second disadvantage: when examining the teeth, which I check every year, I was told that 6 teeth need to be treated and my filling is already with a strong developed caries.
I decided not to rush to conclusions and went to another clinic (a little more expensive) and decided to get another doctor's opinion. They took a panoramic picture of my teeth at the new clinic and told me that my filling was done perfectly and there was no caries.
As a result, I was treated at another clinic for 2 teeth and everything else is great.
Question: Why are you deceiving people and selling unnecessary services?
I sincerely do not recommend this clinic. They don't care about the customer and they make a sales plan.
See original · Русский
Jaxx
Level 5 Local Expert
August 1, 2024
At first, everything was great. I applied for the service of installing braces. The first dentist informed me well and the process began. Then he quit. The second dentist continued the process of installing braces. He was rude, as if he had come from a hundred. Then he quit, too. I went to the third dentist for a facelift. Monthly payment of 12-18 thousand for a facelift. In the end, he had already quit. After that, I asked the next dentist to remove these braces and that's it. I regretted that I even turned to them. Although I came based on a review from an acquaintance. The services are not cheap, but the service is not great either (think before you go to them. Most likely, the money was inflated due to the fact that I came with a payment from the UAPF.
See original · Русский
1
Nike Pro, босс художки ,пикми , палитра
Level 2 Local Expert
August 12, 2024
For the first time I decided to go for a free consultation, I usually treat such actions with distrust, but here I immediately wanted to sign up. I have a very good impression of the clinic. They examined it carefully and listened to it. They told me about my problems, but I don't feel that they are imposing treatment on me. That is why I will be treated by you!
See original · Русский
1
Алексей Викторович
Level 5 Local Expert
March 27, 2024
I recommend this stamotalogy to everyone! Cleanliness and order, pleasant atmosphere and individual approach to each patient.The treatment was carried out efficiently and painlessly.
See original · Русский
10
Жанна Туреханова
Level 9 Local Expert
December 12, 2024
The best dentistry, I chose what is next to the house, now we only go there if necessary.
See original · Русский
Анна Гаврилова
Level 5 Local Expert
May 9, 2024
The child was treated in this clinic for a tooth, everything went great! We ourselves did not expect that the whole process would be so easy, the doctor coped with the task quickly, my daughter did not even notice how it was over) thanks
See original · Русский
2
Анастасия С.
Level 2 Local Expert
August 4, 2023
I do not advise Dental experts to anyone, this is a clinic that will promote you every month for more and more expenses.
I bought into the promotion for the installation of a bracket system and after 3 months I really regretted choosing a clinic. The monthly admission for correction is higher than in other clinics - 12,000 tenge. Plus, every month they sell me braces (2000 tenge), which were out of the question at the conclusion of the contract. That is, I already pay not 12, but 14 thousand monthly.
In addition, they never have the right size of rods and they sell me others. Today, in general, the doctor made some other traction for me (due to the lack of necessary ones) and said that they cost more than I expected, only at the checkout. The reception came out 16,000 tenge. Cheating.
As a result, for the entire period of dental treatment, taking into account the discount on the bracket system, the amount will be more expensive than in any other average clinic.
By the way, the same traction costs 1000 tenge cheaper in another clinic in the center of Almaty.
They also have unpleasant aggressive marketing. They call with a reminder of the appointment the day before the appointment itself - it's OK. But then on the day of the appointment, they additionally call half an hour before the appointed time to clarify whether the patient will come to the appointment. With all this, there are never queues at the clinic.
Also, my doctor always has student interns instead of a professional nurse. This is also unpleasant.
In general, I do not recommend this clinic to anyone, they consider their patients to be fools.
See original · Русский
2
4
Айтакин Бабаева
Level 2 Local Expert
March 28, 2024
Hello, I contacted this clinic and I want to share my opinion. The other day, my tooth hurt a lot, and this clinic was the closest. The doctors cured my tooth and a day later it doesn't hurt. Special thanks to Aizhana's doctor. The prices at the clinic are pleasant
See original · Русский
1
Инкогнито 8281
Level 4 Local Expert
April 22, 2024
I suddenly had an old seal fall out, I had to urgently go to the dentist.They were accepted immediately, on the same day. A light-curing seal was placed. Everything is fast, high-quality and does not hurt!
See original · Русский
Дарина Нагиева
Level 5 Local Expert
May 28, 2024
My daughter's teeth were treated without pain, braces were installed. I really liked the doctor's attitude, we are glad that we found this clinic
See original · Русский
1
Инкогнито 5227
Level 5 Local Expert
February 28, 2024
I advise everyone to get into this clinic, he is very responsive, kind, and does everything neatly and painlessly
See original · Русский
Екатерина Митрохина
Level 11 Local Expert
July 4, 2024
I visit this clinic every few months for teeth whitening, the quality of the service is excellent
See original · Русский
Жанара Куанышева
Level 7 Local Expert
September 7, 2023
I did not recommend this clinic. They advised to pull out a tooth that was cured in another clinic. I think that dentists should first of all recommend saving the tooth if possible, and not the other way around.
See original · Русский
bota kapzhaparova
Level 15 Local Expert
March 4, 2023
If you have an acute toothache, then do not count on immediate medical care! The only thing they do quickly is respond to direct messages inviting them to the clinic. Prices are quite high, X-rays and tests are sent to other places, doctors are mostly interns who only give advice at the reception.
See original · Русский
1
Александр Маскаленко
Level 6 Local Expert
October 19, 2024
The staff is very friendly.
See original · Русский
Светлана К.
Level 3 Local Expert
March 13, 2024
Never come here again. They were treated incorrectly, the diagnosis was not carried out, complaints were not answered on Whatsapp, the money was not returned
See original · Русский
Sky Alliance - аренда автовышек
Level 6 Local Expert
March 4
Excellent dentistry
See original · Русский
Aigerim B
Level 9 Local Expert
November 21, 2022
polite reception, they remind you about the record for 2.3 days, which is very convenient. The doctor is good. But I would like the doctor to explain what manipulations he is doing and for what, it is not convenient to ask when you are lying down and worth plasmas.The thing
See original · Русский
Mila
Level 7 Local Expert
June 17, 2024
It's not the first year with these specialists, I'm very happy.
See original · Русский
Наталья
Level 9 Local Expert
January 3, 2024
Reviews will be available later, after the end of treatment, while you like everything
See original · Русский
Azhar Bimanova
Level 8 Local Expert
April 27, 2022
I love this place! The service, the quality of services, the attitude towards patients and even between colleagues is respected. Keep it up !
See original · Русский
3
Анна Чипиженко
Level 7 Local Expert
August 16, 2022
Good clinic, very polite reception! The doctors are good