Smell cigarettes in the lobby and Corridors all the time at night I couldn't sleep because of the smell entering the room I tried to shutt the holes , second day my throat infected, staff the restaurant not professional and rude

Elena Gorbatova

Level 9 Local Expert

A wonderful hotel. It's beautiful, clean, and cozy. Delicious breakfasts, beautiful serving. The boys also make wonderful coffee. Snow-white linen, bathrobes and towels. I always wonder how and how all this is erased in order to preserve such whiteness. Very polite and friendly guys and girls at the reception. In general, I liked everything. We are very satisfied. I wish you health, well-being and peace. So that your wonderful little country will never be hit by war again. Thank you for a wonderful stay. A group from Crimea, Yevpatoria.

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Алина

Level 11 Local Expert

We just returned from a trip to Sukhum. We stayed at the hotel for 11 days. Everything was wonderful. The staff is friendly and helpful. It will always help. I didn't like the pillows, they were too thin, I told the reception about it-they brought another one, I slept great. At some point, the TV went off, the girl came and set everything up. About the room: the beds are comfortable, there is a table/chairs, refrigerator, cups/saucers/corkscrew, kettle, large wardrobe with hangers, slippers/bathrobes, bathroom accessories, hairdryer, satellite TV with Russian channels. The cleaning is excellent, towels are changed every day. Bed linen is provided about once every 5 days. The maids politely refuse to take tips, which surprised me)) It takes about 10-15 minutes to walk from the hotel to the beach. To the market as well. The hotel has a chic restaurant where breakfast is served every morning. Always delicious and varied. I'm attaching a photo. We also often went to a restaurant for lunch or dinner, because it was very convenient and, again, delicious. I especially liked the pasta carbonara and chicken kebab😻 I would like to say a special thank you to the sweetest waiter girls Lana and Nata❤I also thank the beautiful receptionist girl, I don't know her name, unfortunately. Girls will always tell you, help not only with the choice, but in general with any problem that arises. They always say hello even outside the restaurant. In general, the vacation was wonderful🥰 My mini-wishes for the hotel and restaurant: 1. it would be great to change the hair dryers, because they are just doll-like and with my long hair I had to dry for a very long time. 2. In the restaurant, I would like to see coffee with alternative milk, and not just regular. Also, the grill was often turned off in the restaurant in the evenings, you either had to wait a long time or order something else. One more thing- it would be cool if all the restaurant staff reached the level of friendliness and competence of the girls I listed above. There were small problems with this)

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