Divan.by
149 reviews
August 7, 2023
They are sending faulty products, then giving stupid excuses and not taking responsobility for the their mistakes. Absolutlly ridiculous!
1
November 25
I ordered a bed from an online store divan.by
A very large selection of beds, a wonderful selection of models. In general, I couldn't find a better choice on the Internet. And of course I chose the one I was looking for. The choice of fabrics was amazing.
Managers answer all questions promptly, I got into the discount week, which was very pleasant. The price is at the same level as compared to other stores.
For the next purchase of upholstered furniture, go to this store only.
MANY THANKS to Diana for her help in choosing a bed!
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1
November 14
Hello!I can't help but express all my vivid emotions!)What pleasantly surprised me? So this is a huge selection of home goods on the website Divan.by !I would like to express my gratitude and especially mention the manager Olga, for her professionalism and objectivity! Olga absolutely took into account all my wishes and very successfully picked up for me -a sofa,"Bayna", a coffee table,"Jackson",a rack armrest,"Graphite",a topler,"Relax Solution" The entire order was assembled in one day and quickly delivered.I'm excited about shopping! Satisfied all my requests for 5 points!And today I also ordered a carpet,"North"!!! I wish everyone to contact the Divan company.Go shopping! Thank you for the holiday! The quality is excellent!
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1
July 5
We bought an Ebi Mini sofa, I really liked it, the delivery was fast, it was packed well, the quality was top-notch. A friendly consultant, helped with the choice.
A very convenient site, we were able to choose what we like))
Thank you very much ♥️
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2
October 25
Good afternoon, we received our order and a lot of pleasant impressions: high-quality packaging (the pickers did their best, for which they are especially grateful); there are no comments on the manufacture, everything is done neatly, smoothly. Yulia, the manager, helped with the selection of the fabric, answered all questions, sent fabric samples, since not only the color was important, but also the texture. Everything was perfect in color: tone to tone. The courier did not ignore it either: the delivery call was made in advance, politely conducted the conversation. I recommend shopping in the store, thanks to a conscientious team, they will only be a joy.
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2
November 13
We bought two single beds for the children of Kale 90. Many thanks to Taisiya's manager, she guided me in everything, suggested everything. Everything was quickly arranged. We were satisfied with the quality of service. We will contact you more than once.
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2
August 21
To be honest, I rarely write reviews, but now I really have a desire to write.
After reading the reviews, there were big doubts about this company, but I decided to take a chance.
I ordered a Bayma Sofa in the living room, an Arklow sofa in the kitchen and a Kimball-4 wardrobe in the hallway, for a period of 15-20 working days, I ordered through the website. I was very worried that there would be no match, well, friendly managers sent me photos of fabric, legs and products in the interior from customers.
Two weeks later, the goods were already with me, delivered and assembled on time ☺️
As a result, all my worries were in vain, the sofas look great in the interior and are of very decent quality. The girls are very customer-oriented managers, they will tell you everything.
100% I will order more from you, thank you very much ❤
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2
November 13
Another joyful purchase in Divan.by . Polite and pleasant consultants, explained and told everything. It was delivered quickly. Now all the shoes are "on the shelves") Kote is also still not enjoying the purchase))
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2
October 22
In mid-July, I ordered a bed and a mattress, I needed it in the second half of September, but I was advised to order two months in advance, since the production time is a month and then once a month it is taken from the factory. Everything was clarified with the manager,
I only adjusted the color of the upholstery, as I doubted, I made an advance payment, the bed was with a lifting mechanism and a niche for linen, the cost, respectively, is also higher than without a mechanism. Then I contacted the deadlines myself and agreed on the delivery date a few weeks in advance, asked about the assembly, I was told that the assembler could not be contacted, and he himself would contact me only after delivery. On the day of delivery, I was informed that their car had broken down and the delivery date was postponed for two days, when I asked about the assembly, they assured me that he would keep the same date, but when I then the next day, since no one contacted me, I began to clarify this, they replied, that the assembly will be only 3 days after the new delivery date. Well, then the most interesting thing, as a result, I was delivered a bed without a mechanism and a niche, when I began to call and write to the quality department, they said that I would probably have to wait another month or more, unless such a bed was not in pre-order, then they offered to assemble this one and take the mechanism, for a second I had at that moment, there was no normal sleeping place, no place where you can fold your laundry. I had to return this bed and the money, I left the mattress, and order another bed elsewhere, which was delivered to me promptly in three days and immediately assembled. The conclusion is that the service and the attitude towards the customer are at zero. There is no longer any desire to contact this company, but the whole point is in the managers, who in 2 months could not verify the cost and clarify the configuration with me, I wrote only after making an advance payment, there was no initiative on that side.
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3
September 6
I ordered it on divan.by wardrobe, desk and bed. Thanks to Olga's manager, I got in touch quickly, oriented me on the terms of manufacture and delivery, payment. I was in touch all the time.
The order was executed in the minimum announced time, the quality is excellent, the husband collected everything quickly, the instructions are clear.
The price is adequate.
We will definitely contact you if you need more furniture.
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2
October 24
I bought two sofas on divan.by , I was satisfied with the quality, it was delivered quickly, the assembly is easy. Scandinavian style, the models are very interesting and unusual.
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2
July 29
We bought an armchair-bed and a chest of drawers. The chair is normal for that kind of money. But the chest of drawers is a separate story. They are delivered disassembled and then it's your headache.
In my case, this is a shortage, incorrect cutting and mats two nights in a row. The assembled furniture cannot be returned. I want to throw out this chest of drawers and order a normal one.
Delivery is also through one place. Two healthy men stand and watch as I roll the sofa across the asphalt to the office door. A good example of which "points of contact" a company should not have!
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4
September 18
The lack of customer orientation is complete, if you want to buy a shabby thing, then buy you a sofa, they brought a defective bedside table, refused to solve the issue, although I am a frequent customer, I bought before, and now there was a large order, this all suggests that the company is not customer-oriented, like support workers, they do anything on once, I will never order again, and I do not advise you, money and nerves are wasted
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4
April 17
We ordered an Erwin-3 sofa for the office. The consultant was polite, told everything in detail, billed quickly, and said about 20 working days on time. Upon arrival of the goods at the warehouse, I was contacted, and the delivery date was set for Thursday. I specified the delivery time from 9-15. On Thursday, the movers informed me that they could not bring me at the appointed time and offered to postpone it to Friday. On Friday, the order was not delivered, while the call center twice called me the wrong number of the loader, and the loader himself did not answer the calls. I was not contacted in any way either before or after that day to warn that there would be no delivery. On Monday, I contacted the call center on my own, it turned out that they simply forgot to deliver on Friday and the nearest one will be only in 2 days. At the same time, we paid for the delivery. The sofa was brought in a cardboard package, the movers unpacked only the top, left the bottom, while throwing cardboard and film on the floor (to unpack the bottom, you need to lift the sofa, and only girls are in the team). There were some black marks on the armrest and back of the sofa, and the sofa itself was in some kind of dust, the movers said that if it did not wash off, they would replace the sofa. Unpleasant:(
Since only girls work in the office, we asked for help to take the old sofa out into the corridor, which the movers did not agree to, saying they were in a hurry.
The sofa itself is not bad, but for this price, smoother edges and seams were expected. It's sad that when you order an expensive sofa and pay for delivery, such a low level of service is provided…
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4
October 10
In a couple of months, the fabric of the sofa painted the wall (ruined the expensive plaster), the sofa sagged to the boards, it is impossible to sit, the sofa and the armchair are in pellets. Divan Buy LLC is not a client-oriented company, goes into conflict with customers, hires its own forensic experts who violate the law, do the "necessary" expertise. In no case do not mess with these crooks, the place of this furniture is in the trash!!!!!!
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2
November 11
I left a request on the website. They contacted me very promptly.
Not only are the prices pleasant, but also the timing is pleasant.
We are really waiting for your order and we will definitely add a review with photos.
Prosperity to the team!
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2
February 5
Many thanks to the store and personally to the consultant Elizabeth for her help in selecting and purchasing a very good sofa and TV stand. Timely delivery, fast assembly, everything is clear. I recommend it!
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2
April 1
We ordered a sofa and later coffee tables to our new store. From the order to the delivery of the goods, everything is at the highest level. When unpacking the sofa, a small damage was found on one of the wooden legs. The quality department responded promptly and the replacement part was delivered to us in the near future without any costs on our part. We recommend divan.by a large assortment of beautiful modern furniture of good quality.
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2
March 31
Do not be fooled if the manager tells you that you need to take the goods urgently, otherwise the last day of the promotion is left. In fact, the end of one promotion is immediately extended by the next, and if not, then the product without the "promotion" may cost less than for it. The service is not customer-oriented at all. At first, they promise one delivery time, then, as if nothing had happened, they lie that they did not promise. After reading the reviews, I realized that it was good that I did not contact their "high-quality" product and after-sales service.
I made the order on Umanskaya Street. The delivery time specified in the sofa and armchair contract was significantly exceeded. No one bothered to warn about the delay, they called only upon arrival of the goods at the warehouse, after which I refused the order.
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4
December 8, 2023
We bought a Vienne sofa in velour fabric. I would like to note the most important advantage: interest-free installments for 6 months, even for promotional items! This has become a decisive factor for us. The sellers are very nice, there is a large selection of sofas, very different models, new ones often appear. Our fabric is just wonderful. Children are constantly pouring something on him and getting dirty... the fabric does not absorb water, it wipes everything with a napkin with a bang! In general, we have sofas from different companies in the end, but I still think that the price / quality is excellent!
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3
April 15
Thank you very much for your prompt work. Order-delivery-delivery everything took 1 day. Special thanks to Olga, who oversees the order. I liked the sofa, we took it from what was available and did not lose it. I recommend it!
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2
November 24
We ordered a sofa, a bed and shelves! Everything is super, the quality is great. We will also order a wardrobe and a TV stand, thank you!
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1
February 15
Buying a sofa and an armchair turned from a joyful event into stress. In order not to describe everything in detail, I will write briefly about the disadvantages: we were able to deliver everything correctly only from the 3rd time, the product was defective every 3 times (unreliable packaging), there was dirt on the upholstery, and a punched linen drawer. After a month of use, folds have already appeared on the sofa, the fabric has stretched. When assembling the chair, problems arose that could not be solved by phone (I had to write to the VKontakte chat site, look for it myself). During the consultation, they said that the divorces on the sofa would not be visible if you held your hand over it (this, of course, is not true). For a month now, we have been airing a room with new furniture for a long time, since the unpleasant smell was initially quite strong, it is gradually eroding.
I can't say that the furniture looks very sturdy, but nothing has broken yet. Solid wood legs are really a plus.
Yes, the interest-free installments are captivating, but for such money they expected a different quality of goods and service.
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3
January 12
I will already place my third order on the website Divan.by . I am very pleased with the discussion. They are attentive, polite and punctual. Even communication through the online format does not make it difficult to choose. Thanks to Taisiya's manager, who supervised the purchase from the beginning to the end.
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1
November 1, 2023
Be prepared for the fact that the furniture in the exhibition halls may differ from the one that will be brought to you. They have beautiful smooth samples, and you (personally to me) were brought a crooked sofa, on which, after 5 minutes of sitting down and standing up, there are also folds on the upholstery. I wrote them to the quality control department with a claim, attached a photo and literally a few days later they offered me a discount, which suited me. As a result, I will say that the furniture is mediocre, but the store has solved the issue. I have no complaints.
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2
January 7
I purchased this "marvelous sofa" - Menley Velvet Brown sofa straight on September 27, 2020.
I didn't like the gap between the sofa seats right away, well, it's a small thing.
For 8 months of operation, the MDF sheet of the linen drawer came off, well, this is also a trifle, they did not apply under warranty. They stopped storing pillows there.
In 9 months, the leg broke off. And then I wrote in ok@divan.by As the call center said. They immediately called me back and said that these were not warranty cases, there was a violation of operation, and this operation was only by two adults weighing 70 kg and 90 kg.
And after 1 year and 4 months, foam rubber sagged in the place where there was a gap between the pillows.
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5
February 27, 2023
Приобретали шкаф и комод Теджонс , кровать Эби , остались довольны. 1. Грамотный персонал , которые подобрали все позиции , дали подробную консультацию. 2. В салоне специалисты быстро составили договор , чек на предоплату. 3.В оговоренные сроки приехала мебель - звонок , согласовали сроки. 4.В день доставки курьеры набрали/подняли /гарантия и чек при доставке. 5. После чего мастер собрал - осмотр товара , ЛАЙК. Сработали четко, мебель соответствует сайту , картинкам и характеристикам. Больше добавить нечего , после эксплуатации прошло 2 месяца , пользуемся , вопросов не возникло и диван будем приобретать только у вас. Красиво !
1
April 27
Only a negative impression, they ordered a closet and a bed, promised to bring it in the shortest possible days, everything was brought and it turned out that there was no lid for the closet and now they have to wait up to three weeks for the lid, it's strange that they don't check what they send to the customer, I don't advise you to take the word at all!
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3
October 31
Excellent quality, high work of consultants, I recommend contacting
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July 4, 2023
Самый клиентоНЕориентированный магазин мебели в Беларуси!
Мало того, что месяц ждал изготовление этой мебели и никто не мог объяснить когда она будет готова, так еще не доложили направляющие для шуфлядки. Несколько раз звонил и просил связать меня напрямую с отделом качества, говорили, что напрямую связать не могут (мол мы передадим ваш контакт и вам перезвонят) Перезвонили, спросили в чем проблема и на этом все, ни ответа ни привета. Спустя 2 дня я им набрал еще раз сам, через день мне перезвонили с отдела качества и попросили померять эти направляющие, что бы какой-то там человек съездил и купил их, что бы потом передать мне, я согласился. Прошла еще неделя и мне никто так и не перезвонил. Я опять позвонил им сам и оказалось, что направляющие уже куплены и лежат у них на складе, но мне об этом никто говорить не собирался, пока я сам не позвонил.
Больше ни ногой в этот магазин
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January 16, 2022
Хочу выразить большую благодарность Диван Бай!
Шикарный выбор мебели,хорошее качество и вежливое обслуживание.Купила комплект мебели по акции.В кресло влюбилась с первого взгляда.Оно мягкое и оч комфортное!Понравилось моей маме)И выглядит дорого.По дивану отдельный рассказ,потому как я его долго мониторила и в день акции он обошёлся мне по нормальной цене.Цены ,кстати ,вполне адекватные,а особенно по акциям!!!
К доставке не было никаких претензий!Все точно и срок!
1
August 1, 2023
Хочу выразить большую благодарность сотрудникам которые привезли и собрали диван, очень быстро чётко и без косяков. Вроде бы «бригадира» звали Павел. Так же благодарна девушке которая помогала с выбором звали Диана. Сам диван хороший, никаких нареканий нет.
2
October 3, 2023
Not so long ago, we ordered a rack, but they brought the wrong color, in principle, the mistake was not on the part of the store, but on the side of the factory. Well, it happens, they waited a month, but the solution to this problem is simply amazing, they called the call center several times, all the time they promised that they would contact us from the warranty department, it's not clear what the guarantee is, they brought us not what they promised...well, okay, the guarantee is a guarantee, but in the end silence...
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3
July 30, 2023
Заказала кресло, привезли из Минска в гомель в назначенное время, думала сама донесу, первый этаж, но тяжело, ребята из службы доставки помогли бесплатно, даже хотели обувь снять при входе в квартиру, очень приятно удивлена обслуживанием, кресло как и ожидала, все соответствует, спасибо компании диван бай, и особенно службе доставки.
1
October 15, 2022
Спасибо большое за диван. Отдельная благодарность менеджеру Дарье. Довольна качеством и дизайном. Сотрудники четко выполняют свои обязанности. Без проблем дважды перенесли день доставки по моей просьбе. Специалисты без проблем подняли диван на 4 этаж без лифта, быстро собрали, ответили на все вопросы. О компании самые приятные впечатления. Буду рекомендовать знакомым.
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August 17, 2023
Заказали кровать, ждать пришлось около 3 недель. При сборке дома выяснилось, что положили детали не тех размеров.
Специалисты отдела качества смогли лишь предложить ждать ещё 3 недели, чтобы привезли нужные детали.
Я думала в таких случаях, в приоритете решить данную проблему как можно скорее, а не предлагать ждать ещё +3 недели. Ужасное отношение к своим клиентам.
4
February 21, 2023
Добрый день. Одна звезда только за внешний вид комода. Приобрели 22.01 комод. Сразу же после распаковки стали собирать и пришли в шок: на всех деталях неправильная маркировка, а полки, которые собираются в первую очередь, собрать невозможно, потому что детали бракованные. Написали в отдел брака. Позвонила женщина, с добрым голосом сказала «не переживайте, до двух недель всё сделаем и доставим вам». Прошло больше двух недель. Никаких звонков с извинениями о том, что сроки задерживаются. Начинаем писать в отдел брака, всегда один ответ: ждём машину. Как итог: завтра 22.02. Ровно месяц, как мы подали заявку на брак. По статье 23 (замена товара ненадлежащего качества) изготовитель обязан в течение месяца предоставить деталь, если её нет в наличии. Если деталей не будет завтра, мы идём в суд. Месяц нервов, сервис отвратительный!!!
П.с. Сразу не проверили остальные части полки, оказалось, что на одной из них прям на лицевой стороне две здоровые царапины. У меня нет слов. Естественно, с таким сервисом запрашивать деталь нет никакого смысла. Теперь ещё тратить свои нервы и время, чтобы и царапины устранить!!
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1
October 8, 2022
Спасибо огромное магазину и лично консультанту Наталье за помощь в подборе и приобретении очень хороших дивана и кровати . Своевременная доставка, быстрая сборка , всё четко. Спасибо всем.
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March 12, 2022
Спасибо большое магазину диван.бай
Очень вежливое и терпеливое обслуживание, внимание ко всем пожеланиям!!!Заказываем второй раз ,потому что первый раз остались очень довольны. Прекрасный консультант Дарья, которая помогла выбрать замечательный диван по соотношению цена-качество. Правдивый и чкткий комментарий по каждому из нами выбираемых вариантов. Еще раз огромное спасибо!!!
2
November 22, 2022
Покупали кровать в магазине в Globo. С выбором товара помогала Наталья. В магазине предосиавили образцы ткани, с которой можно было поехать домой и проверить, как выбранная ткань будет гармонировать с остальной мебелью. Так как кровать была в наличии, оформили доставку на следующий день.
И сам процесс выбора, и доставка прошли на отлично. Кроватью пользуемся несколько недель, очень удобная и красивая.
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September 6, 2022
Покупали 2 кресла 3 года назад. Сказать, что понравились - ничего сказать: они красивые, стильные, удобные - вставать не хочется от слова совсем, за 3 года выглядят как новые и даже , если что-то и попадало на них, то отмыть грязь не составляло никакого труда. Честно сказать, за все время не было обнаружено ни одного недостатка. И это мнение не одного человека - постоянно обращают на них внимание и спрашивают, где покупали. Для внесения полной ясности, на сколько они хороши - через 3 года заказываем еще 2 таких же но в другом цвете. Кресла 100 из 10!
Отдельная благодарность менеждеру Дарье, которая курировала наш заказ, приятно с ней иметь дело.
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June 21, 2022
Хочу сказать огромное спасибо магазину за обслуживание, качество товара и наличие доставки по РБ. На сайте заказала стол, который очень понравился. Доставили мне его отлично запакованным. Инструкция доступна даже ребёнку, все части пронумерованы. Собирать было большое удовольствие: это на подобие взрослого лего, все просто и понятно. В интерьере смотрится круто.
Отдельное спасибо менеджеру Диане. Желаю процветания Вашему магазину и благодарных покупателей.
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September 13, 2023
Безумно надоедливые консультанты со своими звонками. 1000 раз подумайте прежде, чем обращаться в данный магазин. Будут звонить через день и спрашивать ну что, когда оформляем и давайте наберу вам еще раз. Ну зачем так делать? Это очень отпугивает и заставляет сомневаться в качестве продукции. Лучше не связываться.
3
May 18, 2023
Лохотрон и обман, заказали шкаф, пришел не в той комплектации, 3 видимых брака, менять отказались, договорились что довезут 6 полок, сказали быстро, привезли только через месяц, и вместо 6 ТОЛЬКО ОДНУ, не можем ничего добиться, пишем, на не отвечают, звоним, говорят уточнят и перезвонят и не перезванивают, подскажите, как можно добиться справедливости, ни одного плюся, сплошной негатив, никогда с ними не связывайтесь
3
January 22
I ordered a sofa on November 18, they promised to bring it by December 27. It's January 22nd, nothing has been delivered. When you call, they inform you that they will clarify the terms and call you back, but they do not call you back. I do not recommend it
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4
August 15, 2021
Обставляю новую квартиру мебелью, начала с дивана. Очень удобный сайт, много моделей на любой вкус, есть конструктор дивана, все очень удобно для пользователя. При посещении магазина в Ома обслуживание не очень понравилось, продавец был не очень настроен на общение. Приехали за определенной моделью, которой не оказалось в наличии, но продавец не смог предложить ничего похожего взамен. Пришлось самостоятельно изучать ассортимент магазина, в итоге консультант Юлия помогла оформить заказ, все было достаточно быстро. Ребята из доставки отработали быстро и слаженно, заранее позвонили, обувь сняли. Самим диваном довольны, очень мягкий, ткань приятна на ощупь, надеюсь, прослужит не один год. В целом, магазин хороший, буду покупать еще.
1
November 4, 2023
They brought a chair with a crooked upholstery and pisyags on the upholstery. The internal seams on the parolon are being probed. In the showrem, everything was ok. For a cottage, if only such quality. I don't recommend it
See original · Русский
1
September 24, 2021
Обставляем квартиру в новостройке, все покупаем только здесь. Самый хороший выбор по адекватным ценам. Вежливые и компетентные менеджеры. Многие модели под заказ привозят, быстрее чем наши ИП-эшники делают. Искали как то диван определенного размера (другой не влазил) - весь город объездили - нашли только здесь. По итогу вообще перестали куда-либо еще ездить - смысл тратить время)
2
November 29, 2022
Заказала шкаф в октябре с измененной конфигурацией + дополнительной полкой. Привезли шкаф без доп полки, что конечно же обнаружилось только на следующий день при сборке.
Позвонила водителю в надежде, что полку просто забыли выложить и что ее довезут, сказали связываться с менеджером. После звонка менеджеру, оказалось нужно писать письмо в другой отдел. Хорошо, что письмо оказалось электронным, а не голубями.
По итогу, 1.После письма тишина
2.Менеджер говорила,что сделают шкаф за 30 дней получилось больше 30 рабочих дней (7.10-28.11)
3. При сборке ещё хотели получить оплату за сборку этой доп полки, которой нет.
Думала заказать здесь мебель для спальни, но видимо не судьба, раз шкаф 50 на 50 такой проблемный оказался.
Из всех самым приятным человеком оказался сборщик и только к его работе нет никаких претензии, просто заложник данной ситуации. Ну, а для себя урок, что необходимо при доставке все упаковки вскрывать и пересчитывать каждую доску, а не доверять.
3
2
November 7
In general, beautiful and relatively high-quality furniture
They do not publish negative reviews on their site — there is no way to find out real information about the product
See original · Русский