Eco-Service
221 review
January 15
The first time I called the master was when the stove broke. The application was sent to the wrong place twice, as a result, the wonderful master Pavel arrived, took it away, came again, fixed it, everything was OK. Then the dishwasher broke down, and Master Pavel promised to stop by three times, but he never got there.
I called the dishwasher wizard on the general channel. I left a request ("we call you back in 5-15 minutes," they write), they called back three hours later, and I already called the number listed on the website. We accepted the application, then the master called, said he would come in 2-3 hours. The master did not arrive until the evening, no one called, an attempt to call the number led back to the public phone, where the operator promised to sort it out. No one came, no one called.
The second star is for Pavel, the masters really do well. When they arrive.
See original · Русский
December 5, 2024
It would be better to call it: "There is no Eco-Service", and with a simple strain. The staff practically does not pay attention to customers, they promised to make repairs in 3 weeks, they did it in 2 months, And no one ever called or reported the delay, and they answered my calls that today the warehouse would hand over the spare parts to the master and in a day I would receive my vacuum cleaner. Otherwise, they have an ambush in all areas of their field of activity. When processing documents, they simply put a dash in the guarantee column, after my remark, the document for the guarantee was redone five times, it was fun to watch how the manager runs to the second floor every time to put a seal, and then redoes the documents again, since he wrote out incorrectly again, until I asked to check first before printing. And I turned on the "harmful client" because when I entered the hall and said hello, only a couple of people answered me out of 8 people, I stood for five minutes, no one paid attention to me, my voice was loud, I asked if I was interfering with their work, to which they answered literally like this:"Wait, now we'll finish and serve." Damn, I prevented people from working....
See original · Русский
5
October 18, 2024
I absolutely do not recommend handing over a wristwatch to this service for maintenance, and that's why: I brought here a mechanical watch worth 170k for a massage.
After paying about 30k for cleaning and lubrication, I got the watch back. The clock began to rush by 1 minute a day. It doesn't matter, because there is a warranty period. Having handed over the watch again, I received it a week later. This time they were 1 minute behind. I handed over the watch again. After receiving them for the third time, I saw dust under the glass. The issuing officer volunteered to blow the glass himself, because the master was no longer there at that time. And, the most interesting thing: a month after professional cleaning and lubrication, the watch began to crunch at the factory. How is this possible?!
After that, I handed over the watch to a specialized watch repair center (compared to an eco-service that "knows" how to repair everything in the world), and received the conclusion that the watch inside is dirty and with chips... The craftsmen were very surprised that the watch was only after professional maintenance.. "Thank you", eco service!
Conclusion: I doubt that any work has been carried out at all. In addition, the craftsmen do not check the progress of the clock after the completion of the work. And it seems to me that they do not know how to set the exact course at all, since I handed over the watch there 3 times in a row.
Take pity on your watch, especially if it is expensive, and find another service that is specialized.
See original · Русский
6
February 18
I've never seen such a "service" - it's just a MESS!
I handed over the camera to them for repair - it gave an error when turned on. But instead of repairing the camera, they broke it (saying "we can't fix it, take it away")!
They shyly made spare parts (like it was whole) and handed it to me. Since I was in a hurry, I didn't look at it carefully. I got home and took out my phone... and it fell apart in my hands, and there are tool dents on the parts! He began to figure it out, and in response to me: "upon receipt, you signed a waiver of claims!".
That is, the piece of paper that they slipped me under the pretext of "sign that you have received it" turned out to be a WAIVER OF CLAIMS! And then they said they didn't know at all - maybe I broke it myself after I took it away!
(all of the above is confirmed by correspondence)
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2
April 5
Terrible service! I strongly do not recommend contacting here if you do not want to sue the company later and try to take your equipment out of repair!
On 16.01.2025, I handed over the dryer for repair. Master Rakymzhan said on the spot that the compressor had broken down and needed to be replaced. He immediately estimated the repair at 159,000 tenge, and took an advance payment of 140,000 tenge in cash from me. They promised to repair it and bring it back within 5-6 days.
The dryer was brought back from the repair on 02/01/2025. After checking, it turned out that the dryer was still not working - it was not filling the tank with water. They said they would be taken away for inspection and repair under warranty. They were picked up a few days later. Two months have passed since then.
As of April 05, nothing has been delivered, they haven't even called, and there is no feedback from the company at all. I've been calling all available phones since last week, and the robot on the other end promises that I'll be contacted within an hour. So far, no one has contacted us.
It feels like they just took the money and equipment and disappeared in an unknown direction.
Apparently, you will have to go to court and file a complaint with the Department of State Revenue in Almaty to conduct a tax audit on why the company accepts cash without a receipt and documents.
See original · Русский
January 15
I do not recommend anyone to contact the Eco-service service center!
I handed over my smartwatch to replace the battery. During a conversation with the manager, I clarified that the diagnosis is free, and she assured me that the master will definitely carry it out before the repair. Before replacing the battery, the watch held a charge for about 1.5 days. After the replacement – only 7 hours! As someone who has worked in a service center, I understand perfectly well that this is not normal. If the problem was in the board (for example, a short circuit or a malfunction of the microcircuit), it would manifest itself in heating, because the energy would go into heat.
He gave the watch back and pointed out the problem. So what? Now they tell me that the problem is with the board, and the repair will cost 20 thousand rubles! How is this even possible? Why didn't you see the problem of excessive consumption during the diagnosis? After all, this is a basic procedure for repairing any electronics! If there had been a problem initially, the old battery would have behaved exactly the same way – but it didn't.
I asked for a reasonable thing: to record a video where my watch is connected to a laboratory power supply to see the real consumption. The manager agreed at first, but later another employee, Zhanara, said that no one would record anything, and if the master refused, I could just take my watch and go anywhere. This is rudeness in its purest form!
It turns out that the master has the right to refuse to provide evidence of his work? I think I'm just being deceived. They don't want to record videos because consumption is normal, but the problem is that they put in a bad battery and don't want to spend money on a replacement at their own expense. Instead, they try to shift everything onto the client.
This is a terrible service! Not only will you be misled, but you will also be openly rude. I do not advise anyone to contact Eco-service!
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2
February 26
I do not recommend contacting this company. The dishwasher was taken away on February 6,. They said they would do it in 4-5 days. At first, the master said that the car was repaired and he would bring it on the way soon. After 2 weeks, Master Rakymzhan said that for some reason the machine was not working, he needed more time. When asked about fraudulent actions, he replied that writing a statement does not bother him. When contacting the company's call center, the managers replied that they would sort it out and call back, but there was no response. It seems that you can only work with this company through the courts and social media.
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1
December 21, 2024
The Hansa washing machine stopped draining water, and I was urgently looking for a repair shop, I got caught in an Eco-service advertisement. A specialist was sent to me here, he came to the house, found a problem in the pump. Everything was fixed on the same day, the washing machine is working perfectly again. Thank you so much for your promptness, honest prices and a competent approach. Now I know where to turn in case of breakdowns!
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2
February 6
It says on the website that all kinds of motherboard breakdowns are being repaired, when I called the manager, I clarified that the motherboards are old, on the 775th socket, they are about 20 years old, which they told me was not a problem, we will do it. As a result, they called today and said that the master would not make them, since they were old, which I had warned in advance. I left a review not because of this situation, but because this is the second time this has happened to the eco service. The first time the subwoofer was not repaired, in the end, it was repaired elsewhere.
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1
February 28
I contacted the service with a laptop problem – it began to overheat and turn off. The specialists quickly performed diagnostics, explained that the cooling system was clogged, and suggested cleaning with replacement of thermal paste. Everything was done in one day, now the laptop works like new! The price turned out to be adequate, they gave a guarantee. Excellent service, I recommend it!
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1
October 1, 2024
I have been looking for a reliable company to repair my coffee machine for a long time, and Eco Service exceeded all my expectations. After trying different services, I was disappointed, but here I was greeted with a friendly attitude and a high level of professionalism. The masters explained what the problem was and suggested the optimal solution. The work was done quickly and efficiently, and now I'm enjoying my favorite coffee again. I recommend Eco Service to everyone who appreciates reliability and quality!
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4
December 28, 2024
The stove broke down, in the winter cold, I called this company around 17.30 and promised that the master would arrive before 20.00. The master did not arrive, and after 20.00 the answering machine robot answered, which very realistically promised me that they would solve my question within an hour. In short, I lost precious time by contacting this office without getting any help. Now, in a completely cold house, looking at night, I'm looking for another master. I consider this the height of disrespect and irresponsibility towards customers.
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4
October 1, 2024
I would like to note the professionalism and efficiency of the service specialists. They are always in touch and ready to answer any questions that arise. They are also pleased with their accuracy and cleanliness when performing repair work. I recommend this service to anyone who has encountered problems with their computer. Here you will be helped to solve any technical issues quickly and efficiently.
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4
November 8, 2024
I was repairing an e-book. The consultant listened carefully to the reason for the request. Within 3 days, the cause of the breakdown was found. The master called and announced the repair price, and upon completion of the book's firmware, they said that the book could be picked up. Well done, well done, thank you.
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2
March 11
It sucks!!!! I do not advise contacting them, they took an advance payment for the purchase of parts 3 months ago and announced the deadline for 2-3 weeks, 3 months have passed and there has not been a single call from the service center, and the operator Timur is not competent at all, he asks the same question a repeat or initial appeal, he does not have enough for the rest.
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1
October 1, 2024
Good electronics repair service. We did everything quickly and efficiently. The staff treated the work responsibly. The price is decent. I recommend it to everyone!!
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2
September 4, 2024
I want to share my experience with a computer repair specialist that I recently came across.He not only fixed the main problem, but also offered several recommendations for optimizing the system. He was happy to answer all my questions and explained what actions he performed, which is very important for understanding the process. Overall, I was very pleased with the cooperation. I recommend this specialist to anyone who is looking for a high-quality and reliable repair!
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3
October 1, 2024
I recently applied to the Eco Service company to repair my washing machine, and I was very pleased with the result! First, I read the reviews and decided to take a chance, because they have a good reputation. The masters arrived at the agreed time, quickly identified the problem and offered several solutions. The prices are quite reasonable, and the quality of the work is excellent. Now I recommend only Eco Service to all my friends!
See original · Русский
1
2
December 21, 2024
Terrible service, no one is responsible for anything. Until you tell me what to do, no one cares. 2 weeks of wasted time. If you want to save time and nerves, it's better to avoid them, I speak as a person who is faced with this "service".
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4
September 2, 2024
A normal electronics repair service. We did everything quickly and efficiently. The price is acceptable. I'm writing from a refurbished phone. I definitely recommend it!
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3
January 17
I visited for the first time a huge assortment for everything , very low prices for ordinary goods , so I put ⭐️⭐️⭐️⭐️⭐️ I don 't regret visiting ✅
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March 8
Hello everyone, there's a great sales manager on the second floor. The only check-in with Tolya bi. I got stuck and they helped me get out. Thank you very much
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March 16, 2024
They quickly repaired my phone and did it efficiently. The staff was very polite and professional in doing their job. I was very satisfied with the service and recommend this service center to anyone who needs to repair devices.
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5
3
August 20, 2024
The company promptly accepted my smartphone for repair. My xiaomi was repaired inexpensively, the staff is good and friendly. I was satisfied with the renovation
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1
1
April 9, 2024
I applied to this company to repair my computer and household appliances. I was pleasantly surprised by the quality and speed of the services provided. The staff took a professional approach to the task
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3
2
May 10, 2024
I put the phone in for repair, everything was fixed in a short time, efficiently and inexpensively.The staff is nice and polite.The service is located close to home, affordable and fast.I definitely recommend it.
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2
June 4, 2024
I gave the scooter for repair on Saturday, on Monday the master calls and says that everything is fine with the scooter, you need to replace the pads, replacing the pads will cost 28500 tenge. The cost of the work stunned me, I paid less for the replacement of the pads in the car. I call another repair service, they say that the replacement of the pads on one wheel is 3500 tenge, along with all the tuning work that may be needed. I call Eco-Service, I'm interested in what's going on, I ask for a calculation of the cost of the work. They tell me to take the scooter then. This is despite the fact that the site indicates that repairs are done in one day or for free, it took from Saturday to Monday clearly more, and that if you find a lower price, we will make a discount, what discount, even refused to comment on the price difference.
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6
June 14, 2024
This service center does not have any masters. On June 14, 2024, the craftsmen were called to diagnose the dishwasher, so upon arrival they requested 30,000 tenge for the replacement of the aquastop hose at its price of 45,000, both prices are overestimated tenfold. The stated problem was not eliminated, it was recommended to install cheaper equipment, which, if broken, can simply be thrown away, as well as to install a stabilizer that will eliminate all problems with household appliances. It is very sad to encounter such masters. I do not recommend contacting this service center, the prices are terribly wild, the service is about nothing!!! In general, some kind of quiet horror!!!
See original · Русский
5
May 11, 2024
Great company!! I applied to repair my computer. Everything was done quickly and efficiently. The staff treated the work responsibly. I recommend it to everyone!!
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2
August 15, 2024
The repair of the scooter from the moment it was picked up by the courier to receipt was 2 months. As a result, a controller was made and the camera was replaced, it did not cost cheap more than 100 thousand, I brought it with one problem, but the charger was cut off and one of the headlights stopped working after this service. I do not recommend going to them to repair scooters. Maybe they repair other equipment well, but with scooters it's a disaster
See original · Русский
4
1
October 15, 2024
HORROR , there is no service.
Feedback 0
I called myself and found out about my laptop.
Instead of the stated 3-4 days, they repaired it for 2 weeks ...
They replaced the matrix with broken pixels and refused to change it... Now it was given a discount for the next breakdown 🤦
And why would I NEVER GO BACK THERE
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5
June 17, 2024
The air conditioner suddenly broke down. I ordered a diagnosis by phone on Saturday. They promised that the master would contact you in the morning on Monday. I didn't get in touch. I called again, about 3 o'clock in the afternoon, they told me to wait, I waited for an hour and a half - to no avail. And I called the center again. I was never contacted. Since my wife and I work from home, air conditioning is very important, and thanks to this company and the heat, I lost my working day
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5
September 2, 2024
I contacted this company with a request to fix my computer.The staff was polite.We did everything in a short time.It is located next to the house, it takes only a couple of minutes to walk.The payment was taken as agreed .I recommend it.
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2
November 22, 2024
good computer service, I carried my laptop and my wife's laptop there 2 times. It was fixed, and it still works after that. Thanks to the master
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2
September 15, 2023
The last time I contacted this service center last year, the pump and the drying injection motor were replaced with my washing machine, everything is functioning perfectly so far, they provided a guarantee, the price satisfied me.I decided to contact Eco-service again, now I have problems with my laptop, the screen is floating.I called the courier, they took it themselves, made a diagnosis and made a replacement, in terms of a little longer than the agreed earlier, but this is not critical! I am very pleased with the work of your guys. Thanks!
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4
2
March 4, 2024
Without responsibility.
When calling, the amounts are called by some, upon arrival and inspection, others are called, well, this is tolerable. When the master calls one amount, and then they report that the master made a mistake and the service will now cost twice as much, this is already rudeness. They do not fulfill the terms of the service agreement. Even when returning to before the services are performed, they are returned in the same condition (not completed). Below are photos of one of the services (full vacuum cleaner cleaning with disassembly) worth 10,000 tenge (it is cheaper to wash the car completely):
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7
May 28, 2024
I do not recommend it . People are not responsible for words and actions . From the "master" to the boss.
But they take the money normally with a margin and without any guarantees for the work done.
They were making a gas boiler, and for three weeks I can't wait for either a letter of guarantee or clear answers from their managers.
Once again, I insist - do not contact and you will have peace of mind
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7
March 24, 2024
Excellent service center, TV repair is done quickly and efficiently.The staff approached the task professionally, all issues were resolved promptly."
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2
2
September 3, 2024
I never thought there was such a service! You guys are THE BEST! In four points, you did not undertake to make a speaker on my Cubot Quest, you did it and did it during the day! I am very grateful to you!
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2
May 8, 2024
Here we have set up the installation and configuration of the TV on the outboard. The master did the job perfectly, and quickly. I recommend contacting here. Thanks
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1
2
July 14, 2024
the phone broke down, I contacted this company, they helped me quickly and most importantly reliably, the employees are polite, the phone works, I am happy, I advise!
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2
August 31, 2024
It didn't work out for me, I took the scooter for repair. The masters don't come out. All through the girl at the reception. As a result, the scooter was kept for a day, they did not call, they did not fix it because they "did not find a breakdown." I just wasted my time.
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4
1
July 31, 2024
We used the services of repairing the hob. I liked that the master really arrived promptly. The repair itself is also of high quality.
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2
March 19, 2024
A great store to fix electronics, buy a charger or headphones, my protective glass with a matrix broke, they did everything for them in a couple of hours, changed the matrix and put a new glass. I was satisfied with this store. I will continue to go here
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3
3
March 31
Please make the answering machine normal, after one time it starts ringing on its own and saying the same thing.
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1
August 9, 2024
We quickly and accurately fixed the problems in the phone, without taking a penny. You rarely see this nowadays, but the guys are professionals, they don't talk nonsense, but everything is to the point. 10 out of 10. Well done!
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1
2
June 17, 2024
We handed over a food processor for repair, which immediately after the warranty began to make a lot of noise. It turns out that one part was poorly fixed inside and therefore such sounds. Given the breakdown, the craftsmen quickly made the device and gave it to us. Thanks!
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2
March 19, 2024
Competent staff. The phone was repaired in the shortest possible time. The service is at the highest level. And most importantly, they work for quality, not for time! I definitely recommend it!
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2
2
July 19, 2024
I applied here for the computer assembly service. I picked up all the spare parts myself and the craftsmen assembled exactly what I needed. Thank you guys for the professionalism and speed of work!
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2
June 12, 2024
The breakdown of the gas stove always scares me, because the connection to the gas. We never try to fix it ourselves, we contact this service, because the masters are pros. This time, everything was also repaired quickly and we are not worried about safety.
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2