Ecolines Minsk
425 reviews
August 18, 2024
Disgusting service! We regretted using it a million times! We booked three tickets in the same name, a couple of hours before departure it turned out that the system would not miss, we had to cancel tickets, lose half the cost of tickets and book new ones. In fact, even the tickets were not checked upon boarding, let alone the passports! Then, 40 minutes before departure, an SMS message came that the bus was delayed for an hour. Another 40 minutes before departure, a message came that the bus was delayed again. When I called the operator to clarify the exact information, the operator without a shadow of apology, on the contrary, even rudely answered my questions. Terrible attitude and service!! I do not advise anyone!!!
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3
July 27, 2024
Disregard for customers. My husband changed his passport, and it was important to buy tickets in advance, since prices are rising by leaps and bounds with this carrier. By calling ecolines, we were assured that it would be inexpensive to change our Last Name 10% of the amount. We took round-trip tickets, and we ended up alone using the loyalty system. As a result, the data cannot be changed in those tickets that use the loyalty system. Ecolines didn't mention this. You can only refuse them and lose 30% in total, and then buy new ones at a new cost and almost 2 times more expensive. Ie, to simply change the name on the tickets, we must give the service the amount = one more trip. It was cheaper for us to fly by plane. THANKS, but we won't be driving ecolines anymore. We have never seen this anywhere else, there have never been problems with changing data at the airport, the railway, tickets were recently changed in Belavia, for example, and it was free!!!!
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3
1
November 4, 2024
The drivers are rude, and the company itself returns 50% of the ticket price when the flight is canceled due to their fault, and even then they respond to the appeal after a few days.
If you suddenly find out that your flight is delayed by 4+ hours and want to take another bus /other transport, ecolines will also refund you 50% of the cost by responding in a few days.
Bus transportation between countries is usually trash.
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3
1
July 3, 2024
I was traveling 04. 06 24 by the Minsk Marijampole route at 14 . 40 from Minsk . I would like to thank the driver for his high professionalism and attitude towards passengers! Special thanks to the company for the bus and comfort! Everything was on top! Thanks !
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3
February 20, 2024
Traveling with your company is a pleasure! The bus has all the conditions for a comfortable trip: coffee machine, clean toilet, water, comfortable seats, footrest, individual screens! The drivers are professionals, the road is not felt and does not tire! Thanks! Good luck and prosperity to your company!!! You are ahead of everyone!
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3
2
October 7, 2024
4.10.2024 I was traveling by bus Warsaw-Minsk at 9:05 .I would like to express my deep gratitude to the flight drivers for their polite, attentive passenger service and professionalism.
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1
May 17, 2024
I used this company often, but after the last plazdko ( which never happened) any desire was repulsed.
I'll start with the fact that other companies are waiting for passengers for half an hour. We were 7 minutes late. We followed the bus and asked to be stopped. We drove all the way to the border. But the driver refused to put me in the rudest form. He said that my ticket was cancelled.
Their rules are like this now, but they can pick up passengers for an additional fee
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9
3
August 12, 2024
The most terrible service. We were traveling from Minsk to St. Petersburg. The bus broke down after leaving the station a kilometer away. They waited for the mechanic for about an hour, and when the mechanic arrived, he spent about an hour repairing the bus. Having failed to repair, they called another bus, and this is another + hour. (Why not call a serviceable bus right away? it was unclear to everyone) but this is not the end of bullying people. As we approached the border, we had to wait for an additional bus that was coming from St. Petersburg behind us, the result + another 3 hours of waiting. (Why not immediately go to the end point, no one answered!)As a result, instead of the required 12 hours, it took 18 hours to get to the road. The company promised some bonuses, which I never got. If you want to get a lot of irritation, negativity and uncertainty about whether you will get to the end point, then this is the company for you.
Personally, I do not advise you to approach this carrier either
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3
1
July 13, 2024
After reading the reviews, now I'm not surprised
The driver of the Riga -Minsk flight, but the signs change, the state number NCT638 decides whether to take you or not, as well as your luggage
Either pay extra or the ticket is cancelled
I didn't give you a check for extra baggage
But he was endowed with a roulette wheel and scales, and he doesn't care about anything else.
Another big question is why he was alone, what about Ecolines with the work and rest regime of drivers
I was traveling with the same luggage, to Riga by another company, not only is the ticket itself cheaper, there were no questions about the luggage, the drivers were in a paired carriage and as positive as possible
We left Riga 50 minutes late
We arrived in Minsk 3 hours later than the scheduled time, and if someone has a transfer, etc
Conclusions have been drawn, the mood is spoiled in the trash
It cost almost € 100 to get from Riga to Minsk, and if there was no money?
And nothing would have been refunded for the ticket itself, and time was spent and nerves
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5
May 21
Excellent buses, comfortable seats, polite driver, coffee machine.
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July 23, 2024
My mother was traveling by Ecolines bus on a flight from Moscow to Minsk on 07/22/2024 at 20:00. At 03:00 in the morning, the driver made a sanitary stop for 20 minutes. She went to the toilet for 10 minutes, when she returned to the parking lot, the bus was gone. Along with the things. I will not describe further difficulties with how she had to wait for the devil knows where for about 4 hours until I arrived by taxi. After a long ordeal, I still took the money from their office on Bobruisk. Do you think they even apologized? Well, it's the fault of a stupid woman who is left without things in some kind of diner at 3 a.m.
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5
1
July 31, 2024
I've never had any problems with this carrier, but today I was faced with the fact that they wouldn't let me on the bus. The Minsk-Moscow flight departs at 20:00, the seat was paid for, but the ticket did not arrive. I was surprised, but I attached importance to it. Before departure, I wanted to clarify at least some information about my ticket via the hotline, chat, and WhatsApp, but it is not possible to contact. Then, when the problem turned out to be a glitch in the program, no one even apologized, it turns out it was my fault that I didn't bother to find out where my ticket was. As a result, the trip is disrupted and nerves are frayed.
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April 7, 2024
The company as a whole does not care about its customers. You may be lucky and think that everything is the same as everyone else, but it is not so. In the slightest situation, when the problem can be solved with minimal effort, no one will do this. In addition, the prices for travel are maximum, compared with some carriers, even at times. The Belarusian office, their guarantees and promises are generally laughed at in Europe. When I referred to their guarantees received in advance, having bought a ticket for € 130, they just looked at me like a fool and stopped noticing. The trip was canceled, I am glad that the money was returned. I will never ride their buses again and I will talk everyone out of it.
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13
October 28, 2024
Only positive impressions remained from the carrier, wonderful drivers, comfortable seats, comfortable tablets, coffee, of course, is absolutely impossible to drink, but on an international flight they brewed dalmair, a rather difficult transfer Minsk- Frankfurt, it was very comfortable, I recommend
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3
August 26, 2024
I want to express my deep disappointment, on 08/09/2024, when boarding a bus on the Minsk - Warsaw route, departing at 20:00, an Ecolines employee behaved unprofessionally and insultingly towards me and my minor children. During boarding, we were stopped by an employee who introduced himself as Igor, who was checking documents. We provided him with tickets, residence permits in Germany, as well as official letters from the German immigration service confirming the validity of our residence permits. Despite this, Igor refused to allow us to board without explaining clear reasons, insisting that our documents, in his opinion, are invalid. In the process of communication, in front of witnesses, he behaved extremely defiantly and showed obvious bias. Here are some of his statements: - "Believe me, I know better which documents are valid and which are not." - "Consider your trip over, you've already had a ride." - "This is your last trip, you will definitely not go anywhere with these documents, no driver will take you." - When my children started crying (they were really shocked by what they heard), he added: "These manipulations with tears do not work on me, you can calm them down." In addition, he offered to pay him 6,000 euros (either a fine or compensation) so that we could get on the bus, which looked like extortion. All our attempts to convince him to carefully read the documents provided were ignored. As a result, the doors were closed in front of us, and the bus left. Due to the actions of an incompetent employee, we incurred significant additional costs: we had to pay for the road to the border and further to Warsaw. As expected, there were no questions to our documents at the borders with the Republic of Belarus and Poland, and we crossed the borders safely, also in Warsaw when boarding the next ECOLINES flight. This situation caused us not only moral damage, but also led to financial losses, due to such incompetent, non-professional employees as Igor. I wrote a complaint 3 weeks ago, I'm waiting for a response.
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4
August 22, 2024
disregard for people
I bought tickets Minsk-Moscow 20.00 17.08 Moscow-Minsk22.30 18.08 prematurely on the website.The plans were to stay in Moscow for less than
days, respectively, I took money on the road
literally for small expenses.
due to transport delays on the way to the bus station, she arrived a minute before the scheduled
departure time of the bus. Let me on the bus
They refused, referring to the fact that the passenger lists have already
been submitted. There was no response to requests to treat me humanely,
because I was left alone in another country without money for
a new ticket back and elementary for food, communication
and overnight accommodation, and the bus set off.
It's hard to believe that in the current service there is still such a disregard for people.
I wish the employees of this company to become a little more human.
There is no longer a desire to use the services of this carrier
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3
1
January 17, 2024
I would like to express my deep gratitude to the driver of the ECOLINES flight 00:15 departure. From Minsk 08.01.2024 Katovich to Anatoly!!! We were traveling with small children... He helped us get on and off the bus (the children were sleeping in their arms), prompted us at the border to get through with the children faster, and helped us a lot upon arrival in Vilnius... Thank you so much!!! It's great when people are in their place and love their work!!!
Special thanks to ECOLINES for the comfortable conditions when moving (the toilet worked, which is very important with children, it was warm, the seats were comfortable). In general, I recommend it!!!
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9
2
June 29, 2024
I want to leave a review from the last trip from Minsk to Warsaw, we left on June 27 at 20.00, by bus AC 9908-7.As always before the trip, the instructions were read, what is possible, what is not. Specifically, coffee and toilet facilities at the border are not used in cities. We arrived at the border at about one o'clock in the morning, there were 27 buses in front of the queue.Half of the passengers ran away to buy tickets on the buses that stood in front and sold tickets on the spot for $ 30-40. And our drivers kindly took out their suitcases. Morning, we woke up, the queue is moving slowly, we stand 17 in front of the barrier, ask the driver to turn on the coffee machine, to which the answer is, we are at the border...I show that we are in line at the border and it looks like we will arrive at the border at night and coffee will definitely not be needed.In response, we cannot be at the border. We stopped at the border from the Belarusian side at 18.00. At the same time, the drivers managed to land two passengers, selling them tickets for 100 rubles. Only two, because we, the passengers of the bus, stood and did not leave the drivers, not allowing them to replenish their pockets.And the garbage in the bus, which was collected during this time of arrival, did not bother the drivers until the passengers pointed their finger at them. Good business, buy, pay for the trip 100% and at the border, buy and pay for the ticket again. When we arrived at the border control, none of the drivers took out their suitcases, they fell from the upper shelves, when the doors were opened, and the drivers did not even come up until they were called. The same thing happened when we arrived in Warsaw, almost all the suitcases were taken out by the passengers themselves, since the drivers did not want to come up or were they busy with something? I believe that the ticket price of 200 rubles is not small and we pay for comfort and service. Unfortunately, this was not the case on this trip. I would like to note that I always drive an Ecoline, and all drivers have always
been polite and pleasant, helping passengers during boarding and disembarking. I hope that I will be heard and taken into account.
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8
April 19
Thank you for the good service and help in restoring the bonus program.
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June 3
Everything is fine. Wish: Coffee quality needs to be improved on buses :)
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July 27, 2024
I really liked the bus, my husband and I sat in the first places, and the children followed us. There are monitors, you can watch various movies. Toilet, washbasin, coffee and tea for free
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2
1
January 31
For the transportation of sports equipment (downhill skis in a 190X40x25 case charged 200 byn to Warsaw. It's just bullying, there's no other word for it.
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1
2
July 30, 2024
A very strange driver, ran into him at the border with Lithuania. Because of the queue, all people transfer to the bus closer, if there are seats. The same driver takes people, takes money, but no one came up first, and selects according to his own principles. You already take it normally or don't take it!!!
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3
October 18, 2024
It was very bad, because of the guitar they did not put on the flight, the drivers on the spot demanded to pay extra for the guitar at three times the ticket price, the money was not returned, he remained on the street.
It's a pity that I used this bus company, I strongly advise no one!
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1
November 6, 2024
The most disgusting carrier. Instead of Ulm, I took 8 people to Berlin, and then get as you want, they didn't grow together, you know. And on the way back, they took money for the bag, and forced them to leave the second one in Ulm (fortunately, the daughter lives there).
They should be judged and not allowed to transport people.
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1
June 1, 2024
I recommend the carrier, I have used the services many times, I am satisfied. The buses are good, if you're lucky, they'll have monitors in every seat. Tea, coffee on the way, a toilet is working.
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1
August 18, 2024
Disgusting customer service. We ordered tickets in the middle of the bus, the employee gave them at the very end near the stove and confidently convinced us that this is exactly what we need. As a result, the places are not the same, the wild heat, the air conditioners do not really work, and even a broken chair in which it is impossible to drive (and the travel time is 13 hours).
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1
November 10, 2024
In my opinion, this is the most convenient way to cross the border at the moment. With all the disadvantages of the situation, the maximum possible comfort of passengers is ensured
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September 21, 2024
Route Vilnius-Minsk 09/21/24 departure 6.40 I asked the driver to stop and mark tax free, said if possible, after the Lithuanian border guards reminded me, I brought it in duty free.When asked why he did not stop, he replied that he did not know what it was.Bullying passengers.
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1
December 7, 2023
We often use Ecolines. We decided to take a ride with my wife to Warsaw to visit friends, got on the bus in a good mood and there are two girls in front of us. We are eating and then one girl puts a seat on my wife, pressing her legs, without asking if you are okay or not. Did you make a remark to her, girl, you're not going alone,? to which she was indignant, I paid for the ticket! as I want,
I lay out the seat, saying that it is so prudent to put the seat on another person, pinning her legs at the same time. We had a fight, the seat was still not folded, probably aries according to the horoscope. Ecolines explain to passengers that the seats fold down for convenience and without causing discomfort to passengers in the back.
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8
6
August 4, 2024
The bus was 3.5 hours late. He did not report anything about the delay. They were waiting for him on the platform like dogs. The Vilnius-Minsk route. Then I drove for another 7.5 hours. The result is 11 hours. We didn't make it to the plane. Then there were no flights until the morning and they cost 3 times more expensive. If you want to use this carrier, keep in mind that they don't care about you. The driver was not allowed to leave the territory of Belarus and call a taxi. All the best to them.
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1
1
July 7, 2023
Good transportation service, buses have a toilet and a coffee machine, a screen is built into each seat back, you can go watch movies or cartoons, listen to music, play games (games are not clear, really), drivers are a little angry, but we are all people, but often help people. The price is higher than competitors (but this is due to the service), and there are also misunderstandings when they send buses (main and additional) and you have one bus on the ticket, but it turns out you need to board a little later (10 minutes), and you can run back and forth figuring out which bus is the right one.
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2
1
May 8
Great company. I only go with her. Comfort is their middle name. I recommend it to everyone.
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June 6
Great. Good car fleet, good driving staff.
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October 5, 2024
I liked everything very much, they helped with the tickets, the staff is polite, they will treat you with understanding
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October 1, 2024
I went to St. Petersburg on your bus there and back. I liked everything. The service is excellent. Everything worked. I will only ride on these buses.
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1
October 28, 2024
A good, convenient bus on the Minsk-Moscow route, one big drawback, Wi-Fi does not work in Russia!!!
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1
August 27, 2024
On the bus on the Warsaw -Minsk route, departure on August 26 at 22.00. the air conditioning and ventilation system did not work, the temperature on the 2nd floor was under 40 degrees.
The driver, upon repeated requests to correct the situation with the air temperature in the cabin, refused to open the hatches while driving.
Such conditions do not correspond to the level of comfort and the list of services stated on your website, and also pose health risks.
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January 17
After the drivers started being rude, I decided not to use bus rides anymore. I have been choosing another transport for over 4 years now. I used to travel with Ecolines a lot. The buses are good and comfortable. But the overall impression is influenced by all the details. I hope that everything has become better now and your passengers are happy with their trips
. I didn't plan to write a review, but the maps have already tired you with suggestions to write something.
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April 26
Good buses, excellent drivers.Everything is at a good Level.
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May 6
They served us very well and offered us a profitable trip option
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September 18, 2023
I always use the services of Ecolines because of the good service. But the last trip, which was from Minsk to Warsaw on 09/15/2023, the departure was at 20:00, the line number 1357 is just some kind of nightmare. The drivers did not inform the passengers about the movement of the bus at all. They talked rudely. We left the station at 20:20, as he was late. But the most important thing is that the WiFi in the cabin did not work throughout the trip, and for me the connection was one of the main criteria! When I approached the drivers and said that the WiFi was not working, they told me to sit in my seat and not fool my head with my questions. As a result, the wifi didn't do that! In general, the ticket is not cheap, and the service has become just a nightmare!
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4
5
April 7, 2024
The ticket inspector did not let him on the flight, explaining that it was necessary to negotiate separately with the driver (hinting to give him more money)
If you refuse to pay, they immediately tell you that you are intoxicated (without proof and examination !!!) and do not let you in
If you agree to pay tribute to the driver, you will be allowed to pass
The law prohibiting extortion of money is completely ignored by the employees of this company
Instead of the trip you are paying for, you get just a mess from the 90s
I really hope that this fraud will be punished according to the law
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9
February 10
Good carrier , convenient buses , some of the best prices in the country
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3
April 18, 2024
04/12.24 in 1 hour they sent an SMS that they were postponing the flight for 8 hours. It did not work to cancel the flight (refund the money in full) via SMS, it is possible to do it in 1.5 hours. A couple of days later, they replied: Hello. According to the rules: 7.2.5. Complaints are considered by the carrier within 30 days from the date of receipt of all documents confirming the claim. If the Passenger's claim and/or supporting documents are written in a language other than the official language of the carrier, the period for consideration of the application may be extended by the period necessary for the translation of the application and/or documents, but not less than 15 working days.
I do not recommend it!!! They do not respond to letters, now there is still money to wait for months
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10
August 25, 2023
Excellent service. There is tea, coffee, toilet, wifi, sockets on the bus. The driver is a professional in his field, very polite, helped everyone with their luggage. We got there quickly. The bus goes quietly, softly. It's just great!
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4
1
January 7, 2024
Located opposite the bus station, it is very convenient. But even better, this time I went to the site at all, and under the guidance of a consultant on the phone, found the right bus, chose a place and paid with a card for a person who was abroad at that moment. It's just great, because it was impossible to find transport from that side at all.
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3
July 2, 2024
The rude, boorish attitude of the operators on the phone, it is difficult to get through. Sometimes during working hours you just hear "the subscriber is temporarily unavailable." How's that? Prices are rising out of thin air! In the morning, one price, in the evening for the same flight is already different and much higher. To which the operators respond in a template: dynamic price. The irrelevant price of a bus ticket is published on the main page, the lure. The service has gone bad! And no one pays attention to it.
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3
June 25, 2024
Horror!!!
A 17-year-old passenger was not allowed on the flight due to the lack of written permission from his parents, certified by a notary. I, the father of the child, was present at the landing. My verbal permission was not enough. They refused to refund the money for the ticket.
Other carriers have never had problems.
Why is this information, according to these rules, made known only on boarding the flight?
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5
2
November 15, 2024
The best bus carrier! In my experience, there have never been bus replacements, postponements, delays, and so on, unlike some. I recommend it!
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