Minskenergo, Energosbyt
95 reviews
March 1
I contacted One Window on 03/01/2025 with the application, we were advised on all issues by Olga Vladimirovna Pashkevich, an employee, in connection with her approach to performing her duties, I want to express my gratitude for the high-quality performance of her duties, for her approach to work and advice on all issues that have arisen! He is a very highly educated and stress-resistant employee, as we had to explain everything five times.A person who is suitable with full responsibility and professionalism for the work performed! I would like to thank her once again for her hard work and individual approach to solving all the issues!
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1
February 16
I don't know about anyone, but I liked it, even though I went there twice in 5 years when buying an apartment. Quickly, everything is on the case. There aren't many people, the queue is electronic, there is a cooler and comfortable chairs. In general, I am very pleased that they work this way. I don't know if there's a Wi-Fi, but I didn't need it.
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June 27, 2024
The service is fast and clear, arrived at 5.30 pm and left 10 minutes later, received quickly, polite staff. Special thanks for the air conditioning in the room and the sofas for waiting. Convenient location, lots of parking spaces.
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September 30, 2024
The terrible treatment and communication with the tenants of the employees of this office, namely Parabkovich Andrey Dmitrievich and Mindibekov Aleksand Mikhailovich, the 3rd did not even show who he was! Employees of the branch in the Sovetsky district of Minsk! They came in the middle of the day 3 "bagatyrs" to turn off the light to a private property in an apartment for a small debt.. without warning, the doorbell rang incessantly, until the wife, who was in secret, opened, began to blackmail and threaten that the lights would be turned off, while they did not introduce themselves and gave 5 minutes to pay.. the payment was made, they were rude, they expressed themselves uncensorily, the wife was so worried that the pressure rose, etc! In general, beware of communicating with these "rednecks"
These citizens are out of place.. Please take action and explain how to communicate and do the job!
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2
18
March 28
I liked this place, although we sat for a long time, but we had questions, but everything was explained to us in detail, thank you, nice people...
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November 11, 2024
Today I renegotiated the contract, quickly, politely, they explain everything. Thank you very much for the first-class service.
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February 22, 2024
I would like to express my heartfelt gratitude to the Director of Minskenergo, Alexander Georgievich Moroz, for his high professionalism combined with a human attitude in resolving the situation in which I found myself with my dead wife's son and grandson after a deliberate power outage in our apartment by my wife's sister in their parental home in the village of Galimtsy, Volozhinsky district, Minsk region.
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1
May 20, 2024
Well done, 10 out of 10. Meter replacement / verification is done by online request without visiting the office. There are a lot of windows in the office, queues are long sometimes, but they move very quickly. People are working with interest. They will prompt, tell, explain.
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December 21, 2023
it is not very pleasant to talk to the machine, especially when it advises to wait 20 = 30 minutes and then interrupt the connection To a small question, a big problem I installed an electronic counter I wanted to pay for the ERIP in the previous readings column there are old numbers and not zero I enter readings for a new counter fabulous amounts pop up This is what kind of nonsense is this Why after replacing do not enter into electronic calculation of readings from the replacement protocol that is, it is not necessary to waste time and nerves now to figure out the assessment is bad Subscriber 041100980
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1
May 13, 2023
I don't know why the organization has a low 4.1 rating on Yandex. In my opinion, everything is fine. Electronic queue, polite operators. Well, yes, the waiting room is small, but I was there in the hall for 3 people in total (maybe I was lucky). Well, they fill out the papers by hand, but I only signed them. In terms of time, the conclusion of a service agreement took at most 10 minutes.
Parking is a problem, but the staff is not to blame. As it is, everything is quite pleasant.
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4
1
May 7, 2024
Polite specialists promptly issued the necessary documents. There are no queues during the day, on average, the visit takes no more than 5 minutes.
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August 10, 2023
There are 5 windows, an electronic queue.. for 1 hour, 5 specialists serve an average of 10 people per hour. I.e. 2 people per window per hour. And all this is due to the fact that all contracts are filled out with a ballpoint pen and copied from the monitor screen... learn how to draw up contracts and automate workplaces. The waiting time of more than an hour to sign a contract is outrageous.
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5
January 25
It is very competent and pleasant to communicate. Everything was decided in ten minutes. Thanks
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April 26, 2023
Very bad! VERY MUCH!!!
If it goes on like this, then everything is very sad!
We have sent a NOTIFICATION about the need to replace the metering device.
Threats from the 2nd paragraph.
But it's just not realistic to get through there. Basically, I call every day in the morning at lunch and in the evening. The result is zero!!! And this has been going on for 2 weeks!!!
ZERO!!! I listen to music for 30 minutes.
There are ZERO reactions to applications made on the site!
There is ZERO reaction to emails by e-mail!!!
And how can I grant you access?
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10
November 18, 2023
The employees are well done, but the system does not work at all, i.e. women fill out everything manually, two copies each, because of this, everything is very long, although the speed of filling them is high.
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1
January 1, 2023
Good organization. Everything is cultured, accessible, understandable, and polite. You can get there by metro. The most pleasant impressions
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2
1
January 27, 2024
An hour of waiting to be told that it's my fault that my meter stopped working and go fix it yourself. Then why does this organization exist?
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March 3, 2024
Fast service, it is convenient that there is an electronic queue and there is a place to sit down.
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2
March 21, 2024
I arrived on a weekday afternoon. There is an electronic queue here. The windows are all working. I waited for 10 minutes and I was accepted. The staff is polite and did everything quickly. I was satisfied with the service.
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July 11, 2023
The connection did not have to wait long (but it was just lucky). And the communication went well: I asked the exact question, received an exhaustive answer. Everything is quite correct.
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1
January 9, 2023
There is an electronic queue and each specialist has a computer , but the waiting room is very small 10 people and you are already standing on the street , and the most incomprehensible thing is that everything is filled manually, and this time is very long
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2
1
October 14, 2022
A terrible organization. The power supply telephone in the districts 317-69-82 (Moskovsky district) and 317-69-81 (Zavodskoy district) either no one picks up the phone all day, or they pick up the phone on purpose, and it is always busy for long hours. On the call to the reception, "sweet girl " Inga Valeryevna says - Call wherever you want, we are not afraid of anything.
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7
February 4, 2023
It's terrible, terrible and terrible again, they don't say anything, they can't tell you anything, but they have a separate song with the inspector, they say to wait for a call, and as a result, they accidentally find out that the inspector quit and no one is dealing with your case...
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2
March 19, 2024
Very bad.
According to the tariffs, this is generally a gloom. Why did they build a nuclear power plant when a house fully equipped with electricity for heating, water heating, cooking is impossible to use a subsidized tariff! Who invented these laws that contradict themselves and violate the rights of citizens!
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December 29, 2022
An organization with low social responsibility. It is sad to see how our state structures degrade year after year. The attitude towards people in the "best" traditions of the Scoop with obvious signs of sadism.
I do not recommend it)))
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8
1
February 24, 2023
Not an organization, but a game! They don't solve questions, they don't pick up the phone, they don't know anything, they can't help in any way.
I wonder: the meaning of your organization's existence!!?
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2
April 19, 2023
The queues are terrifying!!!! Minsk and the Minsk district serve 4 windows. The waiting time is over 2 hours, and there is even no toilet, how so!
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4
October 19, 2021
I left a positive impression: pleasant and polite staff who knows their business and works very fast. Everyone is wearing masks, and correctly put on (which is rare at the moment).
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7
November 21, 2023
A masterpiece of the 21st century. All contracts are filled in manually, while computers are available
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2
July 19, 2022
It is not possible to talk to the operators, they are aggressive.
It may be worth selecting a candidate for this position more carefully, or at least monitoring your staff.
They should help people, not tell them off.
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6
January 15, 2024
Very slow maintenance and few operators
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1
November 7, 2021
Excellent service! An electronic queue system has been established. There are enough specialists in the hall. In addition to the execution of the contract, they also answered related questions. They can do it when they want to)))
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5
March 31, 2023
The service is at the highest level!!! Keep it up !!! Thanks!!!
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2
April 22, 2023
Good service! Fast and convenient!
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3
1
September 30, 2020
I did not immediately understand which door to go to, then they suggested that as you enter, the door on the left is for individuals, the door on the right is for legal entities.
There was no electronic queue at that time.
The room is narrow, the workplaces have no partitions, which has a very bad effect on the audibility of employees if there are other people sitting next to them at the reception.
I was served by a very competent employee, who explained everything very well and politely.
In general, I liked everything, one big minus is the lack of partitions, which makes it hard to hear.
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7
March 11, 2021
A typical municipal building of an urban structure. It's hard to drive up by car. Queues. Boorish staff. And there are ALWAYS some documents missing.
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8
July 27, 2020
Hell on earth. It's a complete bureaucracy. There are a couple of good people (only 2 stars for them). Everyone casts their work on a colleague with the usual routine, along with the passing responsibility. In fact, only the automated control system department and a couple of accountants work (well, someone should transfer the money to the card)
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15
3
January 25, 2020
It was in December 2019. I was called because of the debt due to my inattention. Your employee explained the way out of the situation in a correct and professional manner and quickly documented it. Not once did we communicate promptly by phone, I delivered the documents in January 2020. I've settled with the organization. Thank you.
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6
April 23, 2024
Super!!!
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2
December 15, 2021
Electronic queue, everything is fast and it's not crowded in the evening, but it's bad that there is no differentiation between the windows (you can hear the neighboring windows and it knocks down)
The staff is polite
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1
April 27, 2021
There is no organization's website. I had to come here on my own to sign a contract. It is extremely difficult to drive up by car, there are no places. There are huge queues and few windows in the place. It's very stuffy in the room, I was surprised how else people don't faint here. The staff seems to be normal - 2 stars for it.
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3
March 5, 2020
The specialist who came to rearrange the counter turned out to be an unprofessional. He tried to install the device for a very long time, then suddenly declared that he could not rearrange it, since, according to him, it could crack with an electric current. It is unclear why such specialists should be sent.
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8
June 18, 2020
The level of staff is at the highest level, all precautions are observed. Good quality antiseptic .
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4
3
April 13, 2020
I was recently, I noticed changes in the arrangement of workplaces, it became visually prettier, nevertheless, the lack of partitions between workplaces has so worsened audibility that when people sit in front of all windows, they constantly have to ask again....
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5
1
October 7, 2020
Combining accounts: the time was agreed in advance, the contract was prepared, arrived, signed, spent no more than 7 minutes
Great
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1
December 22, 2020
They work well together. Although sometimes it is difficult to find the right employee. It's still time to walk around the offices.
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2
March 1, 2020
I renegotiated the contract for electricity supply. There were no queues and the specialist was smart. Everything was done quickly and without delay.
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7
1
June 13, 2020
A lot of useful information... Excellent service for any possible problems...
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4
February 13, 2021
Quickly, efficiently, even on a day off, you will download the rights and no one will even object to you
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3
August 21, 2021
Good service.Polite staff.Competent specialists.
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3