We ordered a mattress and 2 orthopedic pillows with delivery for parents while in the Russian Federation. We promised to make delivery in 2 days. We did everything perfectly, only the orthopedic pillows were not brought and so we pulled the rubber for 10 days, fed breakfast, promises from parents, and I (the one who ordered it for parents) was ignored, calls were not answered, messages too. As a result, only 3 points.
The mattress is great, the parents like it.