The service and the quality of the flowers are disgusting!!! Yesterday, a friend ordered me a small bouquet through the delivery of the store, an employee of the store contacted me and told me that the delivery time would be from 19:00 to 21:00, they wrote down the delivery address. At 21:00, the bouquet was not delivered to me and there were no calls from the store, the courier dialed only at 21:23 with the words "I will bring you the bouquet in an hour, since I have 7 deliveries and it will not work earlier." The bouquet was delivered to me at 22:13, the flowers arrived stale. The mattiola is half-wilted, and the lace eustoma has wilted flower tips, to which the store replied that these were fresh flowers, and they attached a photo (last photo) of the same quality from the store, saying that they were all like that. I do not recommend contacting this store, because the quality of the flowers and the attitude towards customers are frustrating.
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Артём Шишов
Level 3 Local Expert
December 12, 2024
I ordered a bouquet for my loved one's birthday. The attached photos (with the name) show a picture from the site, the rest are what came. I understand that in reality the bouquet may differ from the photo, but not so much! The flowers are in a decidedly stale state and the overall composition is also stale from this. When requesting a refund for an inappropriate product, it was found out that only the price of the bouquet (minus delivery) can be refunded. However, the website states that the delivery is free and is already included in the price of the bouquet. "Thank you" to this service for the festive mood and the proper work of the employees who sent the bouquet. Also, when returning a (personal) bouquet to the store, it was simply put back on the shelf... Friends, ask to send a photo of the bouquet before sending. It is unlikely that anyone would be pleased to receive such flowers.
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Мария Софронова
Level 3 Local Expert
November 7, 2024
I ordered flowers for my beloved niece through this service, as I did not have the opportunity to congratulate her personally. In addition to a large selection of bouquets of fresh flowers, I liked the attitude. Special thanks for the timely delivery. The birthday girl was delighted!