Crazy. I needed to make a SWIFT transfer. They asked first translation of Invoice into Russian with my signature. I provided. Then they rejected the transfer anyway and asked for a Video how I fill the request for transfer! They do whatever they want. Humiliation.
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Е
Level 11 Local Expert
March 31
The review does not concern the staff of this branch, everything is fine with these guys, 5 stars, but the whole bank as a whole. Now let me explain the reason for the 3-star rating. In November 2024, I issued a card from this bank and used it as a second, auxiliary one. I went into a store somewhere, bought something online, and didn't hold large sums in one word. At the end of March 2025, I was denied an operation, I thought that I didn't have enough money and decided to transfer money from my main card. The money was returned, but it was not possible to top up the account. It gets more interesting. I went into the bank's app, and there I was happily offered to open a bank card. And the card and the account that were there just disappeared. The bank staff also spread their hands and said that I was not in the database, they did not know who I was and I was not their client at all. Waving a bank card did not help. I just disappeared from the bank's entire system. I am glad that I did not keep large amounts in this bank. There were very small amounts on the balance. In general, it was necessary to apply for credit cards from them))
The essence of the review is to be careful. I got off with a little blood.
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Oleg Olkhovskiy
Level 11 Local Expert
November 24, 2024
Excellent bank, professional and friendly service using modern technologies. The main thing is very prompt. Cards from nameless to nominal with full support from employees during the ordering of coffee at the buffet and its consumption. Delicious, healthy and practical.
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Шишкин Александр
Level 13 Local Expert
January 30
I liked the fact that there is a great cafe inside. You can spend your waiting time with a cup of delicious coffee or tea with delicious treats. And the waiting time does not pass noticeably. In addition, there is a toilet inside the bank accessible to customers.
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Saule I.
Level 3 Local Expert
August 31, 2024
A pleasant, calm atmosphere. On the 1st floor there is a coffee shop where you can get lemonades and even lunches and snacks. There are tables where you can spend time usefully while waiting for your turn. Also, the operators themselves are friendly, everything is well and clearly explained. We were satisfied with the service. That's just a problem with parking if you're in your car.
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Борисевич Яков
Level 2 Local Expert
December 17, 2024
I took out a loan for unforeseen expenses - my mother-in-law went to the hospital, I had to have an operation. So, when an employee at the bank found out what the money was for, he issued everything very quickly, for which I thank him very much. It was the first time I turned to them - there was just a branch nearby. It wasn't necessary before. But now I understand, I will still come to them. The service is on a high level, they are treated humanely.
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Путешественник
Level 6 Local Expert
December 9, 2024
They leaked the data of two of my cards and stole the money. About the virtual machine, you could also say that somewhere the data leaked through my fault. But I have never used plastic at all. It just didn't come out of the box with the documents. Nevertheless, 400 euros were spent overnight without a single request for confirmation of the operation. Which in itself is amazing. After the showdown, the bank returned a little less than 100 euros. I immediately withdrew all the money, before that I set zero restrictions and began to block the cards in turn to see if at least some of them could be used. Attempts at write-offs continued from both. How is it?? The bank could not explain. But he offered to reissue the card for a fee. I will not talk about the whole structure, I was unlucky specifically with the Kazakh division. By the way, attempts to withdraw cash and most of the transactions were from Kazakhstan. I have made my conclusions.
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Евгений Бескровных
Level 3 Local Expert
March 18
Now all banks have all services online, in this regard, Freedom is on the wave with the rest. But they were the first, of course, to introduce remote services in Kazakhstan. I have already applied for loans at this bank more than once, as a regular customer they always help me and offer me good conditions. I can compare it with other banks, Freedom has its own disadvantages and advantages. But they are definitely constantly growing and offering people something new, that's a fact.
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Наталья Куц
Level 9 Local Expert
October 24, 2024
If you are a citizen of the Russian Federation and you need a card to pay for tuition and rent an apartment for a child abroad, transfer money to a child for daily expenses, do not apply for a card. Even if you collect and send all the requested documents to the bank, you will receive a refusal without explanation. Spend three days collecting contracts, bank statements, show documents confirming that all taxes have been paid, but all this will be in vain. Refusal of the operation in accordance with the internal policy of the bank. That is, in fact, you will not be able to transfer money, the bank does not have this service. By claiming it, the bank is deceiving customers. Disgusting attitude towards customers
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Гульзат Симтикова
Level 9 Local Expert
October 28, 2024
There are always a lot of people, there is a small cafe inside where you can wait out the queue. Managers cannot always answer the question- standard- we have sent your question to the developers, wait for them to contact you and ... silence, no feedback. For questions about the investment card, they are sent to a broker, like this is their product. And the broker says it's a bank product.
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Екатерина Т.
Level 4 Local Expert
January 22
The worst bank in the world.
At the most unexpected moment (when checking into the hotel), the bank stopped skipping payments, because I couldn't contact the bank abroad. As a result, one transaction was canceled, the second was successfully completed, but the money was not debited.
I've been trying to figure out what's going on with WhatsApp support for 3 days. We live without paying at the hotel for 4 days, and the bank says that everything has passed, the money will be debited within 30 days!!! Naturally, the hotel can't wait that long.
I'm trying to find out at least some details from WhatsApp support-they respond for 9 hours, most often in the dead of night, of course there is no response from me and they restart the dialogue.
It's incredibly annoying, the long wait for an answer, and the inadequacy of the answers, too!!
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Светлана Рыбочкова
Level 7 Local Expert
March 16
I delayed my mortgage payment once, but that's just how the situation turned out. My salary was delayed at work, where can I go? I warned my manager, who oversees me, so I went to a meeting and told me when the deadline was to deposit money into the account. This is to avoid ruining your credit history. I've been paying off the loan for three years, this is the first time. I didn't want my story to be bad at all. They bailed me out at the bank, for which I have a lot of respect! I didn't have any more delays in payment.…
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Дмитрий Чараев
Level 2 Local Expert
November 21, 2024
I got a loan for a car very quickly, I didn't even expect that my application would be approved so quickly. Literally an hour later, I received approval, the bank also transferred the money promptly and three days later I took the car from the salon. And the interest on the loan is normal, not exorbitant, and the payment schedule was drawn up as it is convenient for me.
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Карим Сонцаев
Level 2 Local Expert
October 23, 2024
I am glad that you can issue a card in just a couple of minutes. And she can also pay for purchases all over the world, which is important in modern conditions. Especially for those who travel abroad a lot. Special respect for the cashback.
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Марина Карташева
Level 12 Local Expert
January 21
I issued the card at a bank branch in July 2024. The system was constantly stuck. Managers at the retail and customer service departments responded monosyllabically and disinterestedly. But manager Eldan Amanbekova was very active and very quickly coped with the task that the other two days could not solve. Yeldan decided a few minutes before the office closed. I thank Yeldan for her participation and help. If I lived in Alma Ata and ran a business, I would invite Eldan to work for me.
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Рамиль Амхаев
Level 3 Local Expert
September 19, 2024
At the bank, Freedom decided to issue a credit card. The family is big, it is often necessary to buy something, but there is not always enough money. Freedom has a credit card for any purpose. The limit on the card is up to 5 million tenge. There is also a contactless payment system from Google, Samsung or Apple. The card is easy to replenish, money can be withdrawn in cash. But the commission for cash withdrawals is higher. The bank has a network of partners. I have already had to buy from the bank's partners, there is a 0% commission. The only thing to remember is that debiting money on the 20th and planning purchases. Personally, this does not cause any problems for me, I manage to plan purchases.
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Миша Е.
Level 2 Local Expert
August 22, 2024
We planned a mortgage, applied to Freedom. I was pleased with the Digital Mortgage service. You can apply for the purchase of an apartment in a new building or for a "secondary" one. We were interested in the second option, there is no opportunity to buy a new home yet. We had a down payment from the sale of the car. Therefore, the mortgage was approved for us without any problems. The design did not take much time, as promised in the advertisement on the site. The bank employee explained everything clearly, the conditions were satisfied. I would like to note the high professionalism of the bank's employees, responsiveness and politeness.
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Александр
Level 12 Local Expert
August 27, 2024
A good department, cool in the heat, an electronic queue, sparsely populated, quiet and calm, polite and competent staff, there is even a small cafe inside.
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Борис Карпов
Level 7 Local Expert
November 29, 2024
An excellent bank for those who want to quickly and easily issue a Kazakh bank card. The staff is great! They helped, they suggested everything
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Свободу Платошкину
Level 4 Local Expert
December 26, 2024
This is the most thuggish bank of all, where there are accounts. It is impossible to withdraw cash from an international card abroad, and it is impossible to send a swift without explaining the reasons. We lost the transfer. My transferred money from the savings bank was scrolled somewhere and it came as an intrabank payment much later and from some Kazakh. When buying the crypt, it was blocked. And I also paid money for this card. When unblocking, I will withdraw all the money and close the Account.
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Maxim Yurtanov
Level 7 Local Expert
January 29
I visited this bank to make a Golden Crown transfer, the queues are not long. The staff is friendly, everything is clean, there is a buffet on the ground floor
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Алла Чернобровкина
Level 2 Local Expert
March 19
On March 9, 10 thousand euros were stolen from our bank card.
Contacting the bank via the hotline or the official chat of the bank did not give any result.
The bank's security system did not work, without locking either the security codes or any notifications, 23 transactions in Malaysian currency were written off in 1 minute.
The Bankt is not doing anything!!!
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Denis
Level 7 Local Expert
December 3, 2024
I used the bank for 5 months, transferred from a VISA salary card to a VISA Freedom, and then to the Russian Federation - small amounts. I also used the card when shopping in different European countries. At some point, the card was blocked and the manager in Whatsapp simply notified about the closure unilaterally. I ask about the reasons, says the "internal policy of the bank." I ask in more detail - in response, ignoring. Sadly.
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Райдин
Level 11 Local Expert
April 2
Freedom has been pleased with its cashbacks lately, we contacted this branch, they work promptly, the cashiers and managers are polite, thank you freedom
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Тлешов Мадияр
Level 3 Local Expert
February 4
I made a card for myself in the cartomate - very quickly and without problems. And I didn't have to go anywhere, I had a minimum of documents, and the card was personalized. It is very convenient and really saves time.
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Alexandr Nesterov
Level 30 Local Expert
February 24
The maps were made in a little over an hour. The program was constantly hanging and the data was updated for a long time. An intern took 30-40 minutes to make a map for a friend, then an experienced one did everything in 15 minutes. The toilet is good, it came in handy. It's bad that the card is issued for a week(
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Лидия Дюсемалиева
Level 2 Local Expert
January 6
After the new year, I couldn't pay the mortgage, the payment is only through the app. At the same time, the application did not work, she wrote that the service was in operation. The mortgage payment deadline is January 5. The mortgage was paid on January 6. There was a 1-day delay. Although the application was not working due to the fault of the bank.
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Александр Лузанов
Level 15 Local Expert
April 1
Excellent service.
They speak an understandable language.
To make an invoice, you must have a previously issued IIN, a certificate of registration at the hotel, and a passport with which you entered the country.
Fast, clear, and accessible.
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304767 павел
Level 6 Local Expert
November 28, 2024
This is the worst bank I've ever seen. The application is disgusting, nothing is clear from the statements, you can get confused in ten transactions, the support service is a kindergarten. They solve any minor problem for weeks, they don't know anything. Run away from this bank.
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Диана Б.
Level 5 Local Expert
September 18, 2024
It took you 1 month and 3 weeks to solve the problem exactly!
And this despite the fact that according to the regulations, no MORE THAN 30 days are given to resolve any issues!!! Funds were illegally debited immediately as soon as the card was replenished....
Disgusting employees at all levels and in the bank branch itself and at all types of support.
They swear to resolve the issue in the near future, that the management decides my question - and after exactly 1 month and 3 weeks, the issue was resolved…
It is unrealistic to make an appointment with the management - neither in the department, nor through any type of support ... Although according to the regulations, the reception of the management is conducted by appointment.
So, have a nice day - the WORST BANK IN KAZAKHSTAN!
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Артем К.
Level 5 Local Expert
October 2, 2024
I transferred currency from card to card to Indonesia. At first, the transfers took place, then they began to block them, allegedly for security purposes from scammers. I asked the support why you were blocking the transfer, they replied that it was on the side of the Indonesian bank, although the error was clearly issued. The debit from the card was rejected for security reasons, which is clearly on the side of the sender's bank. As a result, when the Indonesian side said that there were no problems with translations and asked to provide a document confirming the problem on the part of freedom, then support recognized that they were blocking it. That is, the support responds with unsubscriptions, without delving into the essence of the problem. They told me to expect to be contacted in the near future, which is already dragging on for the second day. My transfers are rejected, they do not get in touch, support is zero, they say to wait, how long is not known. Yes, I understood that the risks of this bank were high, but I was more afraid of external ones, and here the internal processes are terrible, I will stop any transactions with the bank at the first opportunity. I do not advise you, you risk getting stuck in it indefinitely. And I'm still waiting to be contacted in the near future.
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Павел
Level 10 Local Expert
December 28, 2024
A very pleasant manager quickly helped to resolve the issue. Everything was quick and easy at the checkout, too. Overall, I am more than satisfied.
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Timansky
Level 15 Local Expert
January 12
I've been there twice already. Both times without queues, everything is fast and without difficulties. One of the disadvantages is that you need to park the car by the road, it will interfere with traffic, but everyone is already used to it.
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Сергей Земский
Level 2 Local Expert
September 18, 2024
Freedom Bank is the worst bank I know. Gentlemen, do not go to this bank for zero account service. They don 't count , they can 't help you with anything . Wait for some phrases , wait for other words that are not there . Do not take a car loan from this useless bank.managers are generally zero . No one takes anything away. The unich database does not work, you can apply for a car loan for at least a week and a half.managers tell one thing that is not true. So I don't recommend this bank to anyone. Avoid it.
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Екатерина Л.
Level 4 Local Expert
April 14, 2024
If it were possible to put -100, I would. Only billionaires are probably happy in this bank.
If you're a mere mortal, then you're not going to get anything here.
About six months ago, I brought in about 500 dollars to transfer to a brokerage account. I made a transfer, but it didn't happen! Since the transfer was only available from $50,000, Carl!
Now at night I sat down to sort it out again, hoping that the turmoil with sanctions has subsided and they say maybe the horse conditions have ceased to be horse!
But now the bank has a new application! which cannot be accessed after video verification..
I am in Russia, the bank is in Kazakhstan. I've already written to the support service and I'm looking forward to it.
There is no end to this story. We just need to close all these Kazakh accounts, both brokerage and bank accounts.
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Evgeny P.
Level 2 Local Expert
July 12, 2024
Plus one-you can place money on deposit in euros or dollars at a good percentage.
The downside is that not a single payment goes through SWIFT.They have been working for weeks, requesting documents on the legality of the origin of money, the legality of legal documents on the origin of money, on the authenticity of invoices issued by partners, on the confirmation, literally, of vital interests in the country where you transfer money.You provide all this and in the end you refuse .The wording kills: Evgeny, Unfortunately your transfer was refused due to the internal policy of the bank
And you could not immediately refuse according to this Formula, if you have such a policy.
And until this bank is replaced by a Latvian correspondent bank that does not miss these payments, I do not advise you to place your finances in this bank.
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Сергей Шелков
Level 8 Local Expert
November 18, 2024
Convenient bank, adequate staff.
Issued a debit card. Everything was done quickly! I recommend it especially to those who have accounts open in Russia (Digit Bank)
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Ольга Х.
Level 3 Local Expert
August 19, 2024
The story of the time - when transferring, a commission of 1.5% was withdrawn without any notification and confirmation, when transferring it was written "NO COMMISSION", and after clicking on the "continue" button, they simply wrote off a lot of commission.
Story two - there was a "release card" button sticking out, or something like that it was called. I pressed it, I think it won't be superfluous. After the courier delivered the card to me, I was charged 20,000 tenge. when ordering the card, there were absolutely no words about the commission, if I had known, I would not have taken this damn card.
I will take my time and go to court, because such banks should not exist and continue to carry out their machinations.
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Михаил Викторович
Level 15 Local Expert
October 4, 2024
I can't log in to the bank's app. An SMS with authorization arrives, and then the person does not recognize even on the 5th attempt. The support doesn't do anything. A day has passed and there is no access to your money because it is impossible to log in to the application, and the website turns out to be only for legal entities and for individuals for some reason they did not bother to do so that if there are problems with the application, you can log in through it. I do not recommend using this "bank".
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Сергей Груздков
Level 12 Local Expert
February 1
Bank junkie, we did a great job, thank you. The staff is understanding. I waited a long time, but we missed it earlier anyway
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Евгения Львовна
Level 19 Local Expert
May 21, 2024
Everything is clear, the application is convenient, the map works everywhere, this is not the world for you))
There is a Russian partner bank, Digit bank, it is convenient to transfer money. In general, thank you for at least being able to use normal payment systems
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Никита Маракасов
Level 12 Local Expert
April 3, 2024
The biggest disadvantage is this app. I was writing a calculator program in high school, and it looked more reliable than the FF bank application. A cardboard box that pretends to be a 5-star hotel.
Not all operations are visible in the application (I could not understand the logic), and operations with blocked amounts for card confirmation in various online services are also not visible. The account balance may not be updated, and is updated through a support request.
The support works well (you just need to get used to the fact that the bank can officially communicate via WhatsApp).
Outgoing payments exist with large restrictions on the amounts and banks where they can be sent. In 2024, even the use of Russian banks provides more opportunities.
The card works in different countries, there were no problems.
Three stars for working at least somehow in difficult times.
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абв
Level 6 Local Expert
July 2, 2024
During the week, I contacted support 4 times about verification problems. At first, they sent emails, because allegedly it is impossible to provide a sufficient level of security in the chat. In response to the email, I received an unsubscribe, to which I replied that everything written in it was taken into account. But I did not get an answer, although later I wrote both to the chat and to the mail. I would also like to note that even when chatting, answers sometimes had to wait for half an hour. Attempts to contact at least someone responsible for the process did not lead to anything. It feels like there is a crowd of disorganized and irresponsible schoolchildren working in support who are unable to solve an elementary problem. There is no desire to work with the company.
You do not need to write in the answer how important my opinion is to you and that you will work to improve the situation - give me the contact of the director of support, or even better, the operations director, if there is no one in support who could do anything.
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Александр
Level 15 Local Expert
October 19, 2024
Fast, clear, convenient. The hostess solved all the questions in 5 minutes and did not have to wait for the operator
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Шолпан Кемпирова
Level 9 Local Expert
July 21, 2023
I am satisfied with the service. Quickly.It is comfortable and cozy, clean.. There are a lot of windows here that do not create a queue.
Everything is provided: seating, waiting areas, a place for a snack. I'll bet you five.
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E
Level 3 Local Expert
August 21, 2024
Where does the overall score of 4.3 come from?
Who are these inhumans who give 5 stars? For what?
The bank is so bad that even the savings bank seems normal.
I am a corporate client, a bank for legal entities, payments are made quickly if the amount is less than 200 thousand, all that is higher is expectation and luck (will pass or not), the platform on which legal entities sit is made by the worst programmers from the worst (apparently they work for food), the staff (physical) is so filled that this world is for them it is absolutely clear, and they are looking for only one thing - peace, tranquility and this harmony, from merging with the infinitely eternal.
Please do not become customers and do not use the services of this non-bank.
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Айгерим Темирбаева
Level 2 Local Expert
July 26, 2024
I do not recommend this bank to anyone.
I opened a multi-currency online card of freedom bank to receive a refund of money from Duty Free. No payments were made when purchasing goods from this card. After some time, the funds of Duty Free were credited to the freedom card, from which I made a transfer of this money to my other card. No fees were charged when transferring funds. The next day, in online banking, freedom found an unpleasant surprise in the form of a minus of funds. I immediately contacted the operators, to which they replied that when I bought from this card, I was credited with cashback, but since I transferred the money to another card, the bank took the cashback back. No printouts and evidence that no payments were made from the freedom card and that I was not credited with cashback, but for some reason the bank successfully deducted this amount from my funds did not help. The bank's specialists have been unable to resolve this issue for the second month now. At the same time, I get regular calls from the bank and demand to pay the debt and threaten to sue. None of the managers knows or knows how to solve such a problem, which the bank itself has created. It seems that they have recruited students who are incompetent in financial matters. If it were possible to give a minus 5 stars, then I would give this rating
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Анатолий Марков
Level 7 Local Expert
January 25
I issued the card as a citizen of the Russian Federation, friendly employees helped, but one machine did not work, the second was rebooted by an employee, I had to wait 15 minutes.
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Veronika F.
Level 7 Local Expert
June 21, 2024
I am serviced by Freedom Finance Bank in Kazakhstan.
More than a week ago, I sent my own funds in tenge from the Russian Federation to the KZ, to Freedom's accounts in the KZ. The money has not been credited and the reasons have not been announced. You can contact support from the Russian Federation via WhatsApp, they will respond in the chat with a lag of at least half an hour. Support reported that the money came to the bank, but was not credited, they registered a request 180624-000-461, there is no feedback on it, there is no money, so now, every day I clarify the solution to the problem. Today is the fourth day that I have been texting with support for half a day, but the problem has still not been solved, the money that I wanted to transfer to the brokerage account, as well as Freedom, has not been credited. Support feeds you breakfast, that the application is in progress and expect feedback.
Absolutely disregard on the part of the bank for the client, unwillingness to solve problems that arose due to the fault of the bank
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Artem Martynov
Level 5 Local Expert
January 31, 2024
The only plus is polite communication, only for this reason the score is 1, not 0. My story began when in October 2022 I tried to get a regular debit card from this "miracle" bank, as a result, then I waited a whole month for the release of plastic, but never waited. A year and 3 months later, I flew back to Kazakhstan to finally get my plastic. I was told that you can't get that plastic anymore, but you can only reissue the card and get the card itself in physical form. Well, I thought well, it's okay, OK. Before the reissue, I put the currency in a more or less decent amount into the account of this bank. When they issued me a new card and I got plastic (Hooray! After almost a year and a half, I finally got it) I decided to withdraw some currency. And then they tell me that the money from the account was automatically transferred to this card, and withdrawing currency from the card is a 1.5% commission for non-residents (although a year ago there was no interest when withdrawing). That's how these crooks cheat their own customers. The worst bank I've ever met in my life. I will continue to search for a normal bank where there is no discrimination against citizens of the Russian Federation.