Фридом банк

Rating 4.4
212 ratings
Rate this place

73 reviews

Level 16 Local Expert
September 24, 2024
We were passing through Aktobe and visited Freedom Bank. Positive : A beautiful noticeable building, There are practically no queues! Fast customer service! Minuses: Not a convenient, intuitive access to the Bank! The staff orients the client to self-knowledge and familiarization with instructions on various issues. (I would like to have more loyalty as a customer!)
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Level 11 Local Expert
October 13, 2024
I didn't get to know the pros. A hanging application. The card was issued immediately, but it has not been possible to activate it so far, despite the help of all the bank's specialists. When we complained to our Kazakh reputable friends , we were told: "The bank is young and raw. Why did you go there at all?"
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Level 17 Local Expert
January 7
Everything is great at the entrance, the girl helps and directs which ticket to take! The bank staff are very polite and do their job well!
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Level 6 Local Expert
January 6
Good service! The bank's staff is always ready to help. With different requests, we always found an opportunity to resolve the issue, which is good news.
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Level 3 Local Expert
July 23, 2024
Thanks to manager Elvira for her good attitude to her work, attention to the client, she explained everything in detail about the banking product, there were no questions left. A positive experience of communication with Freedom Bank .
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Level 8 Local Expert
October 23, 2024
Good service, however, there was a lack of awareness of the staff about some of the bank's innovations, in general, everything was resolved well. They demonstrated their desire to help after the visit. The beautiful appearance of the bank and affordable parking are big advantages
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Level 4 Local Expert
August 10, 2024
I received the service quickly. The staff is polite and attentive. The building has its own parking lot.
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Level 11 Local Expert
August 22, 2024
A beautiful building, even with a large flow of customers, they coped and issued a card, thank you
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Level 9 Local Expert
December 2, 2023
Good afternoon! We came to make a map for you. They were issued quickly. The service is good, the staff is very responsive and professional. Nice interior. I recommend.
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Level 18 Local Expert
December 31, 2023
The staff is very helpful. They are always friendly and friendly. There are difficult situations. They always help, without unnecessary bureaucracy, although they could formally refuse. I recommend it to everyone.
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1
Level 11 Local Expert
November 2, 2024
Friendly consultants. A convenient bank. The latest technology
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Level 10 Local Expert
March 29, 2024
A dynamically developing bank. But their application leaves much to be desired. Another friend complains about international transactions. A good broker. Good luck to them
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Level 4 Local Expert
August 20, 2023
I wrote to them from Moscow via a chat on their website, they said they could open a multi-currency card. I came specifically from Moscow to Aktobe, received an INN, everything is there, but they did not open it, and refused to tell the reason. I have no problems with banks or debts, it's some kind of trap on their side. As a result, I came from Moscow in vain, it's an outrage. Thanks, the other bank opened the card. Kaspi.
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2
Level 7 Local Expert
September 24, 2024
I didn't like the managers' service or the bank's products at all 😤
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Level 2 Local Expert
June 28, 2023
I came from Russia to issue a card. I liked everything. Especially managers explain everything on the shelves. True, the card registration process itself is long, but this is more related to the procedures. I liked the interior inside the bank. There are comfortable chairs and paintings.
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Level 10 Local Expert
June 8, 2023
The location is good, the service is poor. There are signs that don't work in fact, the manager just throws up his hands. You have a Western Union sign above the cash registers. I needed it, I waited in line, and at the checkout they tell me that there is no such service. To my question, "why the sign? You need to take it off," the bank employee replies, "you need to...." That's how we talked. If an employee allows himself such phrases, apparently customers are not so important to you.
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Level 7 Local Expert
April 7, 2024
I liked the good attitude of the staff, fast service and attention to customers.
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Level 5 Local Expert
November 8, 2022
The registration of the card takes about an hour, as in Moscow. There are many people who want to. But there are few workers who do this. And they are constantly being distracted by other questions. I feel very sorry for the girls of the staff who listen to all this negativity =( But they don't decide to increase the staff of operators. They do their job well and provide good advice on issues. The question for the management is: are they interested in increasing the number of operators to cope with so many applications for opening And so that so much negativity doesn't pour out on their current operators?
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3
Level 28 Local Expert
May 17, 2023
I was here in the spring of the 23rd, a difficult year, there was no queue to open an account and receive a card, polite and smiling girls made everything out quickly without any problems 👏
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Level 12 Local Expert
December 23, 2022
I read a lot of reviews, I thought I'd spend the whole day in the bank. As a result, I was accepted almost immediately, there was no queue (Friday, 16:00), maybe I was lucky. The girl was very polite, it took about 45 minutes for all the registration. The card is promised to be made within 7-10 business days, let's see. If you are from Russia: I have a foreign passport and a printed IIN with me. Also, at least a photo of a Russian passport. No notification of arrival was needed.
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1
Level 9 Local Expert
June 12, 2023
Large commissions when withdrawing cash from the account (one percent). Money must be ordered in advance, and then after the order there was not enough money in the branch to withdraw. But everything is fine inside the branch. In general, not very
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Level 16 Local Expert
January 30, 2023
A great bank. It's beautiful and pompous! Everyone is polite and smiling. They served me very quickly. There are no queues. I recommend it!
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1
Level 9 Local Expert
August 22, 2022
The most terrible place. I wanted to open a card, waited in line for an hour and a half, only one person passed. To my question, how much time is left for the current client, they laughed mockingly, and said well, another 20 minutes. 1. It is completely unclear what can be done for so long. 2. Boorish attitude towards customers 3. Even if they have long processes of opening a card, the employees themselves are very slow and do not hurry anywhere, although the queue has accumulated from 5 people. 4. Only two employees are engaged in opening cards
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3
Level 4 Local Expert
October 3, 2024
The best bank in the city
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Level 12 Local Expert
October 18, 2022
Oh, how it burns. To open the card, they say you need to go to their office, where attention: you scan the QR code and fill out the application online, it did not occur to them to send the link. As a result, the path is 500 km from Uralsk to scan the QR code. And now you can go back and wait 10 days to get the card (mail and courier services are not available)Customer orientation of the bottom level
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2
Level 7 Local Expert
December 12, 2023
They work smoothly, quickly and smartly, Elena is generally a beauty
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Level 4 Local Expert
August 10, 2024
A very good bank
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Level 10 Local Expert
April 6, 2024
Sooooooooooo long time everything is being done there. Put in 4 hours
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Level 10 Local Expert
April 26, 2024
They refused to issue a card, they said to order via the Internet.
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Level 8 Local Expert
November 16, 2024
Long queues
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1
Level 9 Local Expert
August 22, 2023
Everything is fine. They told me, explained. I made the transfer, the course for the transfer is excellent, 0% for the transfer. I recommend.
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1
Level 19 Local Expert
April 3, 2024
Well, the bank has been serviced for a long time, now it seems to be normal
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Level 19 Local Expert
November 15, 2022
Huge queues for any operation. There is no electronic queue, everyone is crowding into the living room, they used to make a list on a piece of paper. Either there are few workers, or they work very slowly.
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Level 13 Local Expert
December 24, 2023
Long service, long queues, high commission on the bill!
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Level 6 Local Expert
April 21, 2024
great music for dancing😀
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Level 11 Local Expert
March 13, 2024
The first bank in Kazakhstan to introduce a digital mortgage
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Level 8 Local Expert
October 29, 2022
Everything is fine, but against the background of obesity, there are long queues of errand boys, the staff is at 5+.
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4
Level 11 Local Expert
December 7, 2023
Online registration can be done without any problems 👍👍👍
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1
Level 15 Local Expert
March 21, 2024
Denial of service to foreign citizens
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Level 15 Local Expert
May 31, 2024
I did not receive a multi-currency account card, since payment does not guarantee a positive outcome
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Level 21 Local Expert
January 9, 2024
Good bank, fast service.
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Level 7 Local Expert
November 8, 2022
The service must be terrible. One person works, three people work on entertainment sites. The card is issued to one person by the hour.
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Level 9 Local Expert
October 27, 2024
Well done
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1
Level 7 Local Expert
September 19, 2022
There are 2-3 people working in the large hall, the queue is accumulating, there is no queue, but by and large everyone doesn't care, the speed of work is also around the clock. After any Russian banks and branches, I was extremely surprised that they "work" like this somewhere else
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3
Level 4 Local Expert
May 24, 2024
Excellent service!
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Level 10 Local Expert
August 11, 2022
A normal office. For some reason, there is no electronic queue, so the service is not very fast. The fees are quite high, but there is a possibility of free transfers from Russia
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2
Level 18 Local Expert
September 15, 2023
Comfortable. Politely. Nicely
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Level 7 Local Expert
February 20, 2023
20 minutes before closing time, managers finish accepting clients and just sit out the time.
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2
Level 13 Local Expert
August 7, 2022
The service is fast, the staff is polite, and parking is convenient.
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Level 7 Local Expert
January 21, 2024
Boorish attitude towards customers
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