Gold Apple
170 reviews
September 27
there are quite a lot of good products, the staff is mostly experienced, well, of course there are new ones who don't really know where to eat, but what about without it)the most annoying thing is that the constant jostling, women like wild animals, push everything, push and disassemble very quickly (
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September 22
This is a place you don't want to go back to! There is always artificial excitement, which is created by "a day in the life of a consultant" with their reviews in tiktok. It is literally impossible to properly select and test anything! I understand that this is not a long one, but it was possible not to force every available centimeter of the area…
I visited this store only when absolutely necessary, in 2 years I think there will be 5-6 trips, so the consultants have never been able to help me with anything. Even with an elementary request to get the right product from the drive, they can not cope. About super arrogant and dissatisfied faces, I'm generally silent, as if I went to the Central Department Store, and not to the ZY ..
Cleanliness is a separate story ... I've never seen such dirty corners. Okay, the shelves are with the mass market, but stand-alone brands have their own consultants who are obliged to keep their workplace clean! Kilian corner is simply buried in dust and streaks…
The only advantage of this place is the assortment
In general, I always prefer a trip to Beaumania opposite. Pleasant communication with consultants, cleanliness and plenty of space. It is very pleasant to be there and make purchases.
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August 23
We sold 2 products for 40 thousand, one cream is spoiled, the second is opened. I had to spend time on all these refund requests, talking on the phone with managers and on the road. I needed cosmetics for the evening event, as a result, I spent a lot of time to find, consult, come to the store from the center, I come home and find such hemorrhoids. I had to buy cream urgently at another store.
For the spoiled product, they were invited to come the next day and made a refund, because the dispenser was shooting oil with flakes, and the girl who accepted the refund in the store said about the opened cream, well, write a claim, but since you did not open it at the checkout and did not check it yourself, you will not be refunded and exchanged. 1️⃣Then why don't the cashiers warn you about it? They should not just ask if you want to open now, but say that if the buyer does not immediately check the quality and integrity of the product at the checkout, the store does not bear any further responsibility. 2 .Why don't the consultants themselves check whether they give the opened goods to customers or not? Just to stick your sticker on? This is also a staff jamb.
A week later, they call me and invite me to come back to the store to exchange / return the cream with the broken packaging. Thank you, of course, but I have already given this cream, firstly, because I am not eager to smear a product on my face that someone did not understand when they climbed with their fingers, and I was also not informed about the need to save the product. Secondly, the girl said that it was your fault that you did not check immediately and you have no chance of returning. 🙄 It is desirable for a refund girl to brainwash especially and subtly, because she is not familiar with the Law on Consumer Protection at all.
Total: fines and retraining for staff, at least. Thanks for a lot of wasted time, nerves and opened goods.
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1
August 1
Everything is fine, but you can already come to terms with the fact that the testers are empty (I'm silent about luxury products), a lot of children who spend it all, but they are also more expensive than cosmart in principle, but we do not consider this. Real good discounts on some luxury (I dug up lip oil from Dior with an 80% discount and bought it for 3000 tenge) all the care cosmetics in the second photo without perfume came out at 10 thousand tenge
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2
June 18
A big expensive cosmetics store. Always noisy, because there are almost always a lot of people. It is difficult with consultants, they are simply few and not visible in the crowd. But they work well. The cashiers are great too. In such a stream of customers, courtesy and fairly fast service are valuable
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May 30
Of the advantages:an extensive range
of cons:
1. You are constantly being followed, if not by guards, then by consultants, which is very annoying.
2. Unreasonably high prices.
3.The persistent smell of mixing different perfumes, which causes a headache.
Although, perhaps for someone these are advantages)
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1
November 1
The network maintains the quality of service at the same level in all countries (the customer experience for the KZ and the Russian Federation are the same), but the assortment in Almaty is very meager. I didn't find the things I was really hoping for.
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June 19
I've been there several times. Of course, there are a lot of people, but there are consultants who will explain, show, and recommend something. I bought perfumes, creams, pads. The quality is good.
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June 11
Wonderful, the best store! There is everything there, a very large selection, good prices, even in Europe there is no such choice, I was very pleased.
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December 21, 2023
There are a lot of different care products and cosmetics, you can even find pharmacy products there. Despite the abundance of consultants around, not everyone can help you find the right product/ cosmetics. It is not always clear about discounts and markdowns on goods, since they do not apply to all products presented and it is not possible to read this on the tags. I would like more clarity about promotions and markdowns in the store.
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March 4
Excellent department👍
A huge assortment, a large selection for different wallets.
You can also give it as a gift, or you can give it to yourself😉
For the new year, I made several gifts from different shower gels, perfumes and everything else. Everyone was satisfied🤩
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1
April 11
A wide range of products, competent and courteous staff, there are discounts on Loreal decorative cosmetics if you have registered in the Golden Apple application. There are new items.
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1
January 23
The consultants are very polite, everyone knows the assortment, very friendly, not like in other stores.
But, prices are sometimes overstated, it is also very low for such a large brand as Golden Apple to raise prices at night. Those who do not know, most often impulse purchases are made at night. Also, please put your testers in order and keep them clean 🙏
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November 13
There is a large selection, everything can be tried, the staff is attentive, but at the same time unobtrusive, and the Console guard helped to find the phone, thank you!
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April 9
Absolutely not a customer-oriented store.
The online order was placed on the morning of April 2, delivery was not carried out on time on 5, the call center passed the information to the managers. Who didn't even think to contact and resolve the issue until I started demanding fulfillment of obligations in the company's chat rooms. By the way, the order was more than 100k.
They blocked my page, "delivery and payment". They have the audacity to send me an SMS that I changed the delivery data myself. Although they changed it 8!!!! numbers, after my many letters.
The managers, and there were several of them, who allegedly solved my question, did not solve anything, and did not solve it. They're just apologizing! A convenient position to apologize and do nothing!
I am very disappointed, I do not advise anyone to place orders in the online store of this brand.
In retail stores, the product is never in stock. A huge crowd of people. There is dirt on the shelves... It is very narrow between the shelves with products, and there are always a lot of people. Consultants do not always know the product and its purpose / application.
If it were possible to put a minus 5, I would put it!!!!
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1
August 4
There are many cashiers with cashiers, but not all work, you approach such people, they say the cashier does not work, and then you run like a rabbit between such cashiers, you waste time. Also, the staff does not know their assortment well..
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April 2
A good perfume store, they sell the original, you need to follow the promotions, then you can buy perfume at a good price, I recommend you to visit. By the way, there is also a good bonus system for accumulating points, it works through the application, there is a 20% discount, always and for everything.
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July 21
Adore. Excellent consultants, high-quality cosmetics, a variety of products, good prices
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November 5, 2023
From economy to top brands in one store, which is very interesting. The only and big minus is to download the golden apple app, complete nonsense. It would be easier to just go to the checkout and buy what you want without the app. There are a lot of visitors who do not know about the application, from this there are queues at the checkout. It would be faster if there is Wi-Fi in the store, since half do not have Internet
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1
April 28
I really like your boutique! I get great pleasure from visiting it. Wonderful fragrances, a large selection of cosmetics. I often shop here. Thank you.
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February 19
Cool cosmetics store!!! There are always discounts!!! Always presents!! Various practical jokes!!! Beauty days with free makeup))) great service! A huge assortment!
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2
February 16
In my opinion, a great store format! A good assortment!
However, it is almost impossible to find something specific there! Take the consultant by the hand to specifically show you where what you need is. Otherwise, you will spend a lot of time. It's frustrating. The huge number of people and the small aisles between the rows makes the buying process unpleasant. The ticket office serves you quickly enough
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August 8
A large assortment, but the consultants are weak.In Korean cosmetics, no one really tells you where anything is, just point your finger at a row and run faster
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October 31, 2023
I've been to this Golden Apple 2 times, and every time there's a crowd. The distance between the rows with the goods is too narrow, it is impossible to look at anything normally. Everyone shoves and touches passing from behind. There are always a lot of people, a lot of idly wandering students and kids. Who came not to buy, but just to stare and smell something. It seems that the branch is quite large, but it's still uncomfortable because of the pandemonium. The range of brands is good, there are rare products, prices are like everywhere else - I won't say that it's cheap. Many products do not have a price tag and this complicates purchases. The consultants are too intrusive and not particularly friendly. They are trying to push something that is more expensive))
In general, the idea is good, but the implementation has not yet succeeded.
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1
September 9
They can always help you with the choice. Only it is not always suitable for the skin. Here you need to go to a dermatologist better
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December 29, 2023
Everything is great, Kent and I went clean for Jan Paul perfumes. I really liked that there is a huge selection of brands of perfumes and eau de toilette, but constantly which are not available.
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1
July 4
An excellent market for perfumes and care products. Prices are more or less, well done girls!
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March 18
A very good store. There is a lot of choice. Facial and body care. There are a lot of perfumes to choose from. The sellers are very polite. I recommend this store.
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1
February 25
Everything is fine. The staff is always friendly, there are no queues or 1-2 people. Large hall,large assortment, conveniently located
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1
November 14, 2023
The store is large, a lot of goods are presented. Only I really didn 't like a few moments:
- I have been using LIMONI care cosmetics for a long time, the showcase with this cosmetics was carelessly laid out, as if a defective product was exposed in the spots of the box;
-I asked the consultant to give me a foundation tester, I didn't wait for the consultant (I was waiting for an hour), while the consultant disappeared completely...probably went to the manufacturer for a tester.
I would like to see expensive and tasteful display of showcases, and enthusiastic consultants. While the assessment is not comforting.
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August 17
The first golden apple I visited. There are a lot of people, both buyers and consultants. But the latter are not particularly interested there
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May 17
The best beauty store. You will find everything you need in one place for your beloved 🥰 Excellent service👍
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April 7
The assortment is normal, but there is trouble with the probes and the location of the goods. There are often queues and not all ticket offices are open. Well, they are also greedy for gifts, but this is probably the problem of the entire network, not this store
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March 31, 2023
Классный магазин. Девочки продавцы консультанты такие отзывчивые и милые. Всё расскажут, всё объяснят и покажут! Дадут попробовать. Помогут с выбором. У них большой ассортимент на любой кошелёк и на любой тип кожи. Классная косметика.
June 6
I like it, a large assortment for every taste and budget from min/max. Perfect 👍
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November 13, 2023
This cosmetics store is unusual in that there are both inexpensive and high-quality brands here. Usually in such stores only the goods of a high price category. And here it's different.
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3
November 5
A very large store, discounts. Polite staff will help you collect the basket.
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April 22
Aromas of all countries - unite!)))
The staff is responsive, well versed in their segments, prices are more expensive because they are further from the European part.
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July 28
The most favorite store, pleasant consultants and great discounts 💗
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June 4, 2023
Очень нравится это место, радует, что работают профессионалы. Приятно, что консультанты отлично разбираются в своем товаре. Не просто отвечают про характеристики, но и могут с профессиональной точки зрения посоветовать, что конкретно Вам подходит. В зале всегда есть и консультанты и визажисты.
January 1
There are many brands of cosmetics and perfumes at the lowest prices in the city! Attentive consultants. The atmosphere of the holiday is always)
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1
November 8, 2023
A hyped trademark in my opinion. There are enough consultants who can help you find what you need. As a man, I was helped to choose. There is also a convenient online shopping site.
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3
March 30
The Internet does not catch, there is no wi-fi, if you want to download the application at a discount, it does not download, the atmosphere is heavy, the smells of perfume, the music is loud. I only go because I was given a certificate several times. But I won't go this way.
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April 21
We often take perfumes, cosmetics and shampoos. Everything is in excellent quality.
Life Hack: often an in-app purchase is 20% cheaper%
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November 12, 2023
It's a cool place, I bought perfume there, the consultation is good and the guys work fine, the staff is attractive, but everything there is super short, I offer everyone!
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1
February 9
This is torture, not an opportunity to buy something.
If you do not understand and are not a fan, it is better to order something from home somewhere or ask for help from knowledgeable people.
The atmosphere is bustling, everything is scattered everywhere, the staff is tired or maybe they just don't like their job.
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1
October 6
Cool magashchin. Consultants are very helpful in finding the right thing
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March 25, 2023
Очень большой выбор косметики и парфюма
Консультанты, которые хорошо разбираются в ассортименте и всегда подберут необходимый продукт
Осталась очень довольна после посещения данного магазина)
1
August 17, 2023
Хорошое место, хорошие консультанты, все расскажут и объяснят, правда было бы лучше будь из больше, они правда не успевают там порой бывает людей очень много из-за чего каждый консультант должен ходить между людьми и разрыватьчя
3
April 29
Some girls are there and rarely husbands ask them slowly. You can find whatever your heart desires, honey! Responsive staff.
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