Gorodskaya Poliklinika № 15
454 reviews
March 26
I would like to express my deep gratitude and respect to Artem Valeryevich Popeyko, masseur at the 15th city adult polyclinic. She was treated for lower back pain. Artem Valerievich approached my problem very carefully and professionally, after 10 sessions it became much easier, and finally he gave advice and recommendations on how to solve my problem on his own. Once again, thank you for your golden hands and sensitivity!
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1
April 26
I wish you all good health and as little medical attention as possible.
Based on my personal experience, I would like to mention those specialists whom I personally encountered.
Musa Muhammad
Dentist-surgeon
The tooth extraction took place in one go, the doctor is very tactful and attentive, the appointment is for weeks in advance!!I recommend it!!
Borodich Ekaterina Alexandrovna
Rehabilitologist (Head of the department)
I went to Ekaterina Alexandrovna with lower back pain, after which the doctor prescribed me a set of physiotherapy procedures, which improved my well-being after 5 sessions.
I want to cancel a very tactful and professional attitude to each patient, and this means a lot.
Special respect to dental medical registrars - they do their job 10 out of 10!!
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December 20, 2024
I would like to express my deep gratitude and respect to the trauma and surgical department of the 15th polyclinic, namely, surgeon Ksenia Mikhailovna Panteleeva and nurse Kristina Sergeevna Autukhovich for their professionalism, competent and respectful attitude, kindness and care) I also contacted the head nurse on a personal matter, and she helped me with a quick solution to my problem.
While being treated by THO, I repeatedly visited the Deputy chief physician, I.S. Raguzina, an expert in her field.
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3
February 17
There are many advantages, there are fewer queues. The new building is, of course, great. All in one place. Parking is normal.
Things have changed a bit since December last year. You can wait in line at the therapist for an hour or even more! People sit there for 40 minutes, then wait for something else, and so they come into the office 3 times. This is very annoying.
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March 20
I would like to express my deep gratitude to Tamara Alexandrovna Kruchinina, chief physician of the polyclinic, and Antonina Vasilyevna Dedechko, head of General Practice, for their sensitive and attentive attitude and prompt decision-making in my big health problem.
Sincerely, Nikitenko N.V.
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1
January 8
The clinic is new, the equipment is also good. But I would doubt the complete set of some doctors. My husband came to see a doctor, a therapist, and waited in line at 408k. I missed everything , and when I entered the office , it turned out that another doctor was already there. 👨⚕️ It turns out that our doctors leave their workplace at 12:00. I would like to note that this is a doctor who does not go on house visits. The head of the department is a pleasant woman. Having come to the deputy, Mreka explained the situation that she was in the hospital marked (not showing up for an appointment), although her husband was there, under the doctor's office. She said you want me to do it. The attitude is terrible, why do we pay taxes? And they get the money. Rude . I came to resolve the issue.
In a good way, well, the omniscient time is only through the Ministry of Health. Otherwise, not how.
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5
1
January 8
The clinic is new and beautiful, there are no questions in this regard, but there are flaws, namely, I give an example: 8.01.2025 in advance, I took a ticket to the doctor in advance, N.K. Jagovdik, arrived at the appointment on time, spent my time + taxi money so as not to be late for the appointment, and as a result, there is a note on the door that the doctor is on sick leave, a sheet from 4.01.2025! The question is, why did none of the medical staff, nor the nurse, nor anyone call the patients who took the coupons in advance, did not warn anyone, did not call so that they would not come, the doctor was ill???
What kind of bestial, disregard for patients???
Is it really so difficult for a nurse to see patients to the doctor on this day, call them all, give 10- 15 minutes of your time, warn people ????
As a result, all the patients arrived on January 8 for an appointment with a doctor who was ill and left with nothing, they were not provided with a coupon! It's not hard to guess how the patients swore and complained to the registry about the disgrace!!!!
The clinic's management! I hope my review will be read and steps will be taken to eliminate such incidents in the future!!!
Appreciate the time of patients too, and not so that they roll back and forth to kiss the door lock, the door in front of the doctor's office and go back without the service provided!!!!! :-((((
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5
July 24, 2024
A cool clinic, there are few people everywhere (apart from blood, of course), everything is clean, tidy everywhere, it's nice to be there. but! I understand the reason for a separate queue for pregnant women, but this greatly delays the entire queue, because as I understand it, many ladies just take this ticket to get to the doctor faster, they would make a separate reception room for pregnant women and the flow of people would be optimized ...)
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5
8
March 4
The clinic is wonderful, the staff is sincere, but there is a fly in the ointment, as always.Today I took blood and urine tests. After donating blood, all 100 people ran around the territory with urine, looking for where to take a urine test. Once again, the place changed. Why can't you do everything in one place, as it used to be in the old clinic? It 's just a sick people 's race .A solution is required
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1
December 6, 2024
I like the service. The receptionist quickly suggested everything, the doctors quickly helped in solving the problem. Thank you. However, it's a queue to take tests. There is a very large number of applicants. Well, the area is growing, we need to expand the range of services.
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2
May 8
The problems already start with the registry. It would seem that Russia and Belarus have friendly relations, but at the same time, the Russians (me) were treated like cattle at the registry.. I came to get a copy of the certificate about my flat feet, for which I paid earlier. The therapist, for some reason unknown to me, took her away. This is how they tell me that in order to receive a coupon, I need to pay for opening a medical card.. just for the sake of one reference, a copy..... Besides, the last time I was served by another woman at the reception, she didn't even require a card. To put it simply, I was sent far away. Also, when visiting doctors at this clinic, there are those who treat you without any respect, and there is no reason for such an attitude. In general, my opinion about this clinic is terrible, even if I get sick, I will never go back there.
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November 22, 2024
I went to the X-ray room, I wanted to do a chest X-ray, I had an insurance referral on my hands, they said to have a letter of guarantee. I said that I would call you now and they would send you a letter of guarantee, to which they replied that specialists would only consider it on Monday, and I came on 11/22/24— it's Friday, I needed an X-ray urgently that day, because tomorrow I went to the doctor, went to the pre-hospital, sat in line, the doctor said in the pre-medical, that I need to see a therapist and sent me to the 406 office, sat in line there, I will ask you to note that the polyclinic at the place of residence to which I belong came in, asked for a referral for an X-ray, I thought they would discharge me quickly and showed the direction from the Ecomedservice, because I am being treated there under insurance and there I have I'm on sick leave, in short, I spent three and a half hours on everything and while I got to the office, the X-ray room remained to work for 10 minutes, and I had to be examined for a referral as a result, this day I got an X-ray thanks to the doctor of the 406 office and the improper work of specialists, who for some reason from Friday to Monday can not to consider letters of guarantee, I did not get an X-ray! Please organize your work so that people don't complain! It is better to apply for insurance and not be treated by the state!
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5
March 17
I tried to take the scheduled blood tests today. I took the ticket at 7:40 a.m. and it was already 190. There are 3 offices. The ticket that came into the office was 76. There were 114 people in front of me!!!!!!! How's that????? The queue moved moderately. There weren't many people in the office for very long. However, in any case, waiting for your turn for 114 people is too much. I didn't wait, went to the invitro and took tests in 10 minutes without waiting in line.
The management will somehow resolve this situation.
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1
December 13, 2024
Why does no one from the administration pay attention to negative reviews and no measures are taken?! If I had read the reviews in advance, I would not have gone to any reception.
Sore throat, runny nose, cough, hoarse voice is a condition in which a person is able to work with children according to the doctors of this clinic. This is a mild acute respiratory viral infection and only singers in this case are entitled to sick leave. With all this, I didn't even get any recommendation on which medications I should take.…
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8
December 20, 2024
He came with obvious signs of sinusitis and sinusitis such that the pus is already with blood.From before the doctor's appointment , they were sent to a therapist.Apart from rudeness and arrogance, I didn't find any help there in the office. They gave me some kind of pipe to blow, so it turned out to be an alcohol test, but they didn't take into account that I was allergic to alcohol, I would be covered with spots and eventually anaphylactic shock and death, they showed me a result of 0.31 ppm.But I already read out how they do it according to the rules later.The app is enabled, and the old result is reset.And they gave me the phone and said I blew for a maximum of a second, there is no signal and they show the result..What is it called - falsification. In general, I'm shocked by the test, it's just not understandable. Where the supervisory authorities are looking . Two people work there .But from Such Audacity To fake an examination, I was just in a stupor, I thought this does not happen in our country.The head doctor covers them.And the most interesting thing is that I recorded this whole epic on a dictaphone.the flash drive is in a safe place and the falsification procedure is entirely on the flash card.
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3
January 27
And Klopova always stood out, but she didn't give my sister a sick day with pneumonia, she was called twice.It is operational...What, you can't hire staff, Not everyone agrees to engage in corruption?Where is Herurg the dentist?Someone gave me one of the man's tests, since she brought it back to me, as she says, it's just that the lab assistants got something mixed up, not my last name and first name, too.Normal.Then this student came to the calls saying that my temperature is 39.7 and he looks at the thermometer, but I still won't give you a sick day, is that okay?Are they doctors?
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4
2
October 10, 2024
A new polyclinic with modern equipment. There are many experienced, aged specialists, and there are also young competent specialists. Electronic queue. The average waiting time for admission or analysis is 30 minutes. If necessary, they go to a meeting, they can accept directions without a ticket. There is no ophthalmologist - doctor, it is a pity: the equipment is idle, there is no one to treat.
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3
September 20, 2024
I am pleasantly surprised by the work and kind attitude of many doctors (gynecologist, ophthalmologist, ENT, therapists), a lot of young people, this is a plus for me. I am especially delighted with the gynecologist Lovcha Elena Sergeevna, I am registered for pregnancy with her. She is very attentive, polite and punctual. After a casual visit to her, she changed her mind about having a pregnancy at a private center
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4
March 12
Today, on 12.03.25, I came to an appointment with a doctor, Laura Foshina I.V. at the entrance, I was met by an elderly nurse shouting, "What did you come here for?". and she started being rude, saying the ambulance was taking the doctor away, and you were here with some kind of cough. After that, she sent me culturally to fgds...Dear administration!! The clinic is beautiful and new, but the staff is still rotten..
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2
1
November 26, 2024
Hello, yesterday I made a mistake to contact the "doctor" Shukri Mustafa Abdulakhmil at the 15th polyclinic.This is an undocumented doctor who looked at my tests and said that the bad ones should be resold on Thursday.When asked what medications I should take, he said not to, but just to re-order on Thursday. The question is, what does this type of doctor want to see in the tests without treatment.
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5
4
January 17
Modern polyclinic! I take off the star for my disadvantages - long queues for blood donation, there are not enough doctors..
But the plus is the gynecologist Lovchaya E.S. - a professional, tactful doctor, whom you want to come back to again!
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1
November 20, 2024
4 races only for a rehabilitation specialist, a physical therapy instructor and a girl doctor with acupuncture.There are no normal people there anymore, everyone is angry, rude, rude.You will be given sick leave only if you are near death and will be closed on the first day as soon as you can get out of bed!
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3
January 26
A spacious modern clinic with minimal queues. I take off one star for the absence of an orthopedic dentist. Considering that the entire floor was reserved for dentistry, it was possible to do it.
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1
December 26, 2024
The clinic is terrible, you have to sit in queues for 30 minutes, and the doctors seem to be specially directing you from doctor to doctor. To get sick leave for at least 2 days, you need to be near death, and even that won't help if your symptoms aren't too bad.
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4
November 10, 2024
A year and a half of torment with my back, but in my hometown of Petrikov they could not identify the cause and so I went to the clinic, the doctors' relations were at the highest level, they promptly conducted an examination and identified the cause. At the moment I am undergoing treatment, but the results are already good. Thank you for doing your job conscientiously and for your attitude towards patients, because a lot depends on how the doctor received the patient
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4
2
October 3, 2024
I am pregnant in this clinic.
3.10 I came to see Cherepanova for a medical examination, I was 7 minutes late because I couldn't find an office. This employee began to be rude and scold, did not want to receive an appointment, brought me to tachycardia. She continued in the office, told me to go for a fee to conduct pregnancy (I don't remember that I gave her the right to give me advice), after the appointment she went to my gynecologist to complain. (She obviously skipped Ethics and deontology.)
And for some reason, the staff of this Clinic really value their time, but not the time of patients with constant delays and receiving an out-of-time coupon. I was recorded somehow, too, on a medical examination to an ENT doctor, I came, but she had been on sick leave for a week, no one informed me. And it's okay.
Therefore, I advise you, first of all, not to write to Cherepanova, her head is not all right, and secondly, always write a complaint and call the hotline, because you need to fight such lawlessness!!!!
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5
November 29, 2024
There are so many disadvantages that the advantages are not visible. The therapeutic department was very disappointed: a complete lack of professionalism, no competence, no attention to the patient and his information, not a gram of sympathy, even reached rudeness.
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3
1
November 11, 2024
Artem Viktorovich Sorokin, general practitioner. Try not to contact him.
I have a fever for 6 days, cough, all the symptoms of sinusitis. The examination consisted of the following actions: I had a thermometer under my arm for a minute and a half, respectively, the temperature there was 36.7: they asked me to open my mouth and shone a flashlight there, what can be seen there during such an examination; they sent me a picture, the results of which will be only two days later, and before that, what kind of sick leave can we talk about. To my objections and indignation, I was told to contact the head.
I waited for the manager for an hour and a half. She gave me a referral for blood, which should be donated somewhere "out there". She promised that the results of the scan would be available tomorrow. That's all for today. 20.00
The temperature is now 37.3. My head hurts terribly. So I'm not going to leave it.
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March 12
95% of doctors are rude, not to mention professional.. don't wait for treatment, it's not at the 15th polyclinic for sure. If you have the opportunity, contact another medical institution.
Rudeness, arrogance, disregard for patients, and it's all covered by the authorities.
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2
September 20, 2024
Many thanks to the doctor Borodich Ekaterina Alexandrovna for the attentive and professional attitude to the patient after a complex fracture of the right arm and a very long rehabilitation. A professional in his field and a pleasant person!
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3
October 7, 2024
If I don 't come , they will never really provide the appropriate medical care .help with prescribing painkillers for any problem. I don't understand why the clinic works at all. You need to sit in a big queue to be prescribed painkillers as a result. Previously, the clinic was in another building, then it was not bad. And as soon as we moved into a new building , everything got worse . After reading the reviews below, I can say that everything written corresponds to. It seems to me that doctors don't give a damn about the well-being of patients at all . Personally, I will contact the appropriate services to resolve the situation. Because these are not therapists, but amateurs. It 's not clear what they get paid for .
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5
December 17, 2024
After moving to the new building, it became much better - there are no endless queues, everything is organized very well, electronic queues.
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2
September 12, 2023
A cool modern clinic. Of course, there are shoals in places, but in general the staff is friendly and professional. Electronic queues are almost everywhere. At the entrance, you can take a ticket from the vending machine yourself. And, a pleasant surprise! There is a self-service coffee bar. Two new elevators, which is also important. Convenient navigation system))), there are signs everywhere on the walls. You can go to the clinic with a stroller, there will be no problems. There is a public transport stop nearby.
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8
June 20, 2024
The clinic itself is good, there are signs everywhere, a coffee machine. But actually not about this, but about the attitude of the doctor to the patient. I came with my husband, his back hurt very much, as a result, we went to the general practitioner Tarasova A.V. I have never seen such a terrible attitude towards patients, when asked how we should be treated if nothing helps, the doctor said we need to be examined, and closed the hospital two days later to my husband, as my back ached and it hurts (let's go look for another doctor ) so actually the question arises why did we come then if neither the examination nor the treatment the so-called doctor could provide!
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2
April 1
Dentistry is excellent. Surgeon Musa is a professional in his field. Tactful, calm, competent.
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November 1, 2024
The atmosphere of Doomsday, they told the wrong information on the phone at the reception, advice:
If you want to make order in queues, make a queue by numbers like at the post office or at the bank, and not call one day to clarify the opening hours, come another day, understand that the clock told you wrong, come to the right ones, take a coupon, come on the day of the coupon, and the next day take the results, yuhu for a week to do what should be done for 15 minutes
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5
1
January 12
a new clinic that has more advantages than disadvantages. Specialists with varying degrees of involvement in the problems, whether there are not many queues or not.
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1
February 14
The neurologist they have there clearly works with down syndrome, he himself needs to be treated and in no case should he be allowed near people, this is the first time I have come across such an inadequacy.😱
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2
March 12
Queues , employees of retirement age , it is difficult to sign up and it is better to know the schedule for the next month. The card is constantly lost, it is almost impossible to get through.
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2
September 10, 2024
I came to the appointment on a coupon, the doctor was on sick leave, there was no card at the reception. To find out any information, you need to take a ticket, I went down and up three times, took the ticket three times. And when the card was not found, it was necessary to go to the registry for the fourth time to get the insert. If the doctor is ill, arrange an appointment with other doctors using the same coupons. In general, be patient when you go to the clinic. There are no complaints about doctors, only about the organization of work.
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January 12
The building is new. Beautiful.
But the most important thing is still missing.
There are doctors, but few
doctors).
I hope that everything will change soon.
I believe.
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1
January 9
I was very pleased with the renovated facility and the polite, competent staff!
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1
February 3
I had to go to the dentist. The impressions are the best. Thanks a lot to such specialists.
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August 28, 2024
It must be that the staff of this clinic do not know the basic commandment of the doctor ...
Do no harm (Noli nocere) — the main commandment of the doctor, formulated by Hippocrates.
Reading the reviews, I understand with horror that negligent attitude + unfair attitude + lack of knowledge is the norm for employees.I can't call such "specialists" doctors
in any way, Has no one yet reached an organization that would be interested in such a thing.
I will certainly bring this to its logical conclusion because it is impossible to understand how this is possible.
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2
October 22, 2024
The repair is good, the dentistry is good - and that's it)) The staff of the polyclinic are angry people for life and all around, constant rudeness and rudeness from the staff. They drive patients up and down the floors, you take a ticket for a certain time - as a result, everyone is sitting in a live queue. Avoid this place if possible)
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March 28, 2024
What wonderful people work here! I'm a regular dentist, and I used to go to the procedures on the 2nd floor. First of all, the building is new, the renovation is new, it's already nice to be here. Secondly, people really like the way they treat me as a patient.
Wonderful doctors: dentist-surgeon Muhamad Musa, Ekaterina Borodich, Alla Mikhnyuk,
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7
March 30, 2024
It is a great happiness for us - free medical care. Good, kind doctors work in this clinic, and in this stressful work they remain friendly and attentive to the patient. I've known some of them for years.
There is no therapist at our site at the moment, but there is still a replacement.
I especially want to express my gratitude to the doctors Dedechko A.V. and Brykalova (unfortunately, I do not know the name)
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5
October 27, 2024
I was here at the cosmetologist- dermatologist Tsedrik Marina Sergeevna. She is a true professional in her field. I will recommend it to my friends
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3
April 11
Plus, for a nice new building, but the staff is the same, the same old women who play solitaire on the computer instead of working
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October 2, 2024
Infa 100% - you can get sick leave here only when you are near death, because everything else is a "mild course of the disease". Electronic thermometers make 36.8 out of a temperature of 37.3 and you safely go to work to infect colleagues with snot, cough and jelly in your head.
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