We traveled with our daughter in 2022 from St. Petersburg to Zhabinka station by the Brest train. It was summer, and it was hot. The temperature was comfortable in the carriage, the toilets were clean. The train made a good impression, and so did the staff. On the way back after a rest, we boarded the same train at Zhabinki station to proceed to St. Petersburg. My daughter and I had two lower seats. When we got on the train, we found that there were 6 passengers sitting in our seats. I said that these were our seats, we were tired and would lay out the laundry and relax. To which I was indignantly told that it was still early and it was convenient for them to sit here, but we should not expel them. A one-year-old child was pushed forward as a shield. Since the seats on the tickets were ours, I insisted on my own. The indignant people went to call the guide. At this time, we laid out the mattresses and linens. The guide came and asked why we were kicking people out. Next, the dialogue: I - are the seats on the ticket ours? P- yes. I- Can we sleep on them, lie down and do anything that doesn't contradict the law? W-well, yes. I-what are people's ticket prices? Let them settle down there. Or am I wrong? You're right. Me - so what are your complaints about me? N - it turns out nothing. The position of the local people was not very clear. They spoiled my mood and nerves. The guide turned out to be very competent and sided with us.

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Виктория Л.

Level 3 Local Expert

I thank conductor Alexander Alexandrovich Korsak, the conductor on train No. 657BA, car No. 5. I would like to express my gratitude for the good service, responsiveness, cleanliness in the carriage, and sensitive and polite attitude towards passengers. Sincerely, Victoria Lapko!

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Анастасия С.

Level 2 Local Expert

I, Anastasia Alexandrovna Sidorevich, was traveling on May 13, 2025, by train No. 605 from Polotsk to Brest, car No. 12. Olesya Gubertovna Kostyuchkova, the conductor, served. I would like to thank you for the excellent service! For cleanliness, order and polite attitude. Special thanks to the management for such employees! Thanks +375336108056

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