Service, none. They didn't explain why they took 90 dirhams from the deposit. IT IS BETTER NOT TO LEAVE THE DEPOSIT! Rooms are dirty, the bedside table is not cleaned, there is dirt under the bed, in the shelves someone's things. When they come to clean, left cleaning products and pillowcases dirty, apparently used them for cleaning. It's weird.

Kate K

Level 8 Local Expert

The horror is complete! A bunch of Pakistanis and Arabs, the interior is collective farm, the rooms are dirty, the service is zero. It really spoiled the nerves, impressions and mood from the first day in Dubai. It's good that I didn't leave an advance payment and completely refused to book this dump!!!

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Юлия Медведева Атлант

Level 19 Local Expert

The loconic "male" interior. Not a friendly breakfast waitress. At the reception they speak quickly and do not try to meet the client. We arrived at 5.00 on the plane, they did not feed us, they did not warn us that we would not be fed breakfast either, and until 15.00 we were hungry and slept off in the lobby sitting with luggage, next to the bar, where the waiters "hammered" cupboards, coffee machine, etc. We were literally abandoned... The hotel is not for photos. Beautiful and pleasant small pool on the roof. Sauna for women 4 hours a day from 10.00, which is also not convenient. There is no balcony in the room either. The food is good without frills. Scrambled eggs, oatmeal, beans, medium-quality sausages, juice, tea.

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Grand Excelsior Hotel Deira

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