Гранитас
32 reviews
October 30
I would like to express my deep gratitude to the manager Ekaterina, office at Rokosovsky 1-a
My mother died. The closest and dearest person. Choosing a monument is a special case. Special and exciting. I want something special and something unusual. And so that the price is not too high. Well, as always.
I am from the Minsk region myself. But I found Granitas on Instagram. That's where Ekaterina wrote to me. After meeting her in the office, I realized that my grief was being sympathized with. And they will help me choose what suits me.
The monument itself was made on time. It will be installed soon. And I'm just saying thank you for the human attitude and the very attractive price for the memorial complex.
See original · Русский
December 13
From clients.
To make a monument and arrange a grave, we contacted the Granitas company / the company's office at the address: Minsk, 22 P. Mstislavets str./. The work was carried out professionally, efficiently and on time. Thank you for the organization and high-quality work to Vladimir, Dmitry, Mikhail, Anton and their other colleagues. We would like to express special gratitude to the employee of the above-mentioned office of Natalia's company. I would like to note her competence, ability to communicate with people, and willingness, if necessary, to give appropriate advice. Natalia's advice on a wide range of issues related to the manufacture of the monument and the arrangement of the grave provided significant assistance. Thank you very much.
See original · Русский
September 7
I want to share my story as a consumer of Granitas services "granitas.by ". My acquaintance with this organization took place in the office on Dzerzhinsky Ave., where the employee (let's call "O") was polite enough and explained in great detail all the nuances of installation and finishing materials of the product they offered. The girl "O" on the phone clarified with her colleagues the availability of finishing materials that I chose, and after confirming the availability of certain materials, we came to a full description of the product that completely satisfied me. She entered the entire list of materials into the contract that we signed and I paid 50% of the full amount to start manufacturing the product. At the same time, the employee of "O" asked to give her a photo, the image of which the artists of this enterprise will transfer to the product, the quality of the photo did not cause any special complaints from the employee of "O" and she accepted it. Also, this employee told me the date by which the product should be ready, this date was entered into the contract.
Before the specified date of the product's readiness, we repeatedly called the above-mentioned employees, coordinating the proposed options for the artists' work (5-6 options). After each uncoordinated option, she asked us to write to her how we would like to see the image, we described some nuances as best we could (although far from artists). Frankly, some of the options looked like caricatures. After the last option did not suit us, "O" reminded us in a rather businesslike manner about the timing of the manufacture of the product and informed us that if the production date was missed, the responsibility would fall on us, since we are red tape (my thought: and we will not please). "O" recommended that we make the necessary image ourselves, since the work of their artist cannot satisfy us. We turned to the photo studio on Myasnikova Street and everything was ready the first time. Everyone invested in the production time.
After I received a call and was informed that the product is ready, I need to come to the address: Lukyanovich, 20, inspect the product and deposit the remaining amount. On the same day, I arrived at this address, examined the product (everything was fine), I was offered to pay off. After depositing the full amount, I was informed that some finishing materials are missing from the installation site of the product. When I asked that the "O" employee clarified all the materials and they were available, I was told sorry, "Pandemic". Looking for another organization is not an option, since the money has already been deposited and it will take a long time to return it. Fortunately, I was offered the remains of similar material, and I agreed.
Since I paid for the finished product in full, I was given the phone number of Comrade Vladimir, who is engaged in landscaping and installation of finished products. In anticipation of the end of the whole process, I call Vladimir and we agree to install the product next Wednesday at 10:30. I postpone working moments (missing my advantage), refuel the car as it is necessary to go far out of town and return accordingly, and at about 10:15 I call Vladimir in order to coordinate the route of the workers and then out of the blue, WE WILL NOT ARRIVE TODAY, sorry. I'm furious, I ask why they didn't warn me, the answer is: well, they forgot, it happens. Out of anger, I said that I would not leave it like that, to which Vladimir replied: "Complain wherever you want." I call the staff of "O", she says reassuringly: "They will contact you now." Another installer called, which, as I understand it, is just a subordinate of Vladimir. With a new employee, we have set a new date, since it is absolutely necessary to mount the product. The product was installed on the appointed date, I hope everything will be fine with it for many years.
Thank you for your time reading my review, if it will be useful to someone and does not want to get into situations like me, then I did not write it in vain!
MY ANSWER TO YOUR ATTEMPT TO JUSTIFY YOURSELF!!!
Hello. I would like to express my deep gratitude to you for the fact that such a serious company has paid attention to the simplest consumer of your services, as well as for studying my review and preparing a response to it. However, let me disagree with your arguments.
Indeed, it is wrong to say that the photo was of the highest quality, but the employee "O" after examining it accepted it, thereby making it clear that it was possible to work with this photo (for information: the photo was taken several years ago on a fairly modern smartphone of that time). We chose this photo from many other photos and we liked it because the facial expressions on it, body position, clothes, proximity, etc. completely satisfied us, so to say that we asked you to change the facial expressions of a person (in fact, to change the image) I think it is implausible.
I remind you that some time after signing the contract, the employee "O" wrote in personal correspondence (the correspondence is saved) that when magnified, the photo "floated", but our employees can draw it for an additional fee (about 50 rubles). I agreed to this service and the additional amount was included in the contract. "O" sent us the result of the first drawing in private messages, and also informed us that if the result does not suit, describe the details that require changes. Several times I described some details as best I could, but the result got worse and worse. If your organization took this photo to work and even more so took money for it (as a result, the price for this service increased to about 90 rubles), then you probably have the experience and the ability to do it efficiently. Otherwise, why delay your time and mine. As a result, the photo was taken in a photo studio, of course, not for free, and no one removed the amount that the employee "O" included in the contract for the drawings. It is clear that the work has been done, but the fact that there is no result is already the tenth thing.
You also report that some master traveled around half of some city, I don't understand what this has to do with me? After all, I talked for about 7-10 minutes with the staff (a woman) in the office at 20 Lukyanovich Street and during this time she informed me that there was no necessary material, came out from behind the table showed me fragments of various materials and told me to choose from what is there and that's it! And who, where and why went at that time, I do not know!
The most amazing thing is how you answered with regard to the installation, here it is worth paying tribute to your ingenuity.
Firstly, the initial installation date was set for 09/22/2021, this week it rained heavily or not very much every day. If the installation of the product is prohibited in rainy weather, then you can familiarize yourself with the weather forecast and make the necessary adjustments in operation. The rain in Minsk did not start suddenly. At the same time, neither when agreeing on the installation date, nor in the contract, it is reported that in the case of a "light breeze" no work is carried out. For information, there was no rain at the installation site (everything can be viewed in the history of Yandex.weather).
I wonder how many installations you had planned for 09/22/2021, if 20, then it is clear to call 20 people and warn them about the cancellation of the installation, it will take 2 hours or even more and, as luck would have it, I was at the end of your list. Bad luck, I understand. Regarding what I was told that they simply did not have time to dial me, I inform you that Vladimir explained in a quiet and slow voice at about 10 o'clock in the morning, I'm sorry, this happens to me a little unwell, our omission.
Regarding my screams and insults, I want to inform you that we live in the 21st century, the age of digital technologies, where every phone conversation is recorded and stored digitally (this is hardly a secret for you) and if insults took place, then you probably should have defended your honor and dignity in the legal field. And if you wrote this without relying on specific facts, then I regard it as slander for myself.
Summing up the above, I would like to wish you (granitas.by ) do not try to justify yourself by truth or falsehood, but first of all adjust your activities according to your wishes.
Thanks for your attention!!
See original · Русский
April 24
We have chosen the best: the materials are first-class, everything is done neatly and beautifully. A wide fence was added to keep the place well maintained. The work took a little over a month, but the result was worth it. Thank you very much for your work!
See original · Русский
June 12
I am grateful for the high-quality work and respectful attitude towards the client. Nice new office, a large selection of monuments. Execution of work on time. Lilia Nikolaevna is an employee with care and a kind heart, thank you very much!
See original · Русский
September 26
On the recommendation, we contacted Granitas, the office on the ave. Rokossovsky, 1a. Irina Jalaya, an employee of the office, communicated with us. We had to choose and install a monument. Granitas presents many monument designs, different types of granite. This was the first time we had encountered the situation, so we bombarded Irina with questions. She answered us very patiently, advised us how best to do it, explained the nuances. We are very grateful to her for this. Thanks a lot to the designers for the beautiful photo - a double portrait. At each stage, the staff called us on the phone. The monument was erected by Eugene's brigade. They worked in such a way that it is pleasant to see: friendly, sportive. We are very grateful to the Granitas staff. The prices are quite reasonable. You can choose by money.
See original · Русский
May 17
Great company. We ordered monuments from them twice. Everything is on time, it was installed very well too. As for the price, it seems to me that the monuments themselves are lower than in the city, landscaping +/- like everyone else.
See original · Русский
June 22
Not a bad company. Employees are competent enough in their field and can tell you what and how to do it better / optimally. The order was ready on time.
See original · Русский
December 4, 2023
A year has passed since the moment when, on the recommendation of friends, we turned to the Granitas company (Minsk, Lukyanovich str., 20) to install a monument to our father and beautify the burial place. Now, with full confidence, we want to express our great gratitude to the staff of this company, and in particular to manager Natalia for her help in developing the project, for many necessary and correct recommendations, and for her sensitive attitude. Thanks to the master for the wonderful photo production. Special thanks to the guys who installed the monument for their prompt and, most importantly, high-quality work. We thank the whole team for their excellent work.
See original · Русский
September 10
Granitas operates directly on the roadway. 5 cars in a row. From intersection to intersection. I had to drive into the oncoming lane. And those turning to the right should be stuck in traffic because of Granitas.
The company's service can be evaluated in relation to others. In this case, this is how they treat potential customers, i.e. they create discomfort by violating traffic rules.
upd: September 2024. The company has moved to a new address. In the morning, it is now possible to drive normally, the tension at the Lukyanovich / Bogdanovich intersection has gone away. Hurray!
See original · Русский
August 8, 2022
I ordered a monument to my grandmother from Granitas, and I was very pleased. When I came to the guys' office, I was surprised by a special comfort, the managers very kindly helped me decide on the model of the monument, explained and showed everything, helped with the choice of design, discussed all the details. And all this against the background of very reasonable prices. Many thanks to the artists, the portrait turned out to be amazing (all the relatives really liked it). The installation was also carried out qualitatively, I would like to note the work of the team, for the first time I meet workers who do not need to stand over their souls. And it is quite important that everything was cleaned up after itself and there was no mountain of garbage. Many thanks to your team of professionals for the reverent attitude and excellent result. I will recommend you to all my friends. Good luck with what you need.
See original
2
April 17
We did a great job, the staff helped me with the choice, in the end I settled on marble, work is underway now, everything is fine
See original · Русский
April 22
I put up a monument to my grandfather - everything was done at the highest level. From the ordering process to the installation, it is fast and clear. We took into account all the wishes
See original · Русский
June 2, 2022
Hello. We ordered a monument to the pope from you. It was installed yesterday. We were very worried about how it would turn out, how it would be installed. But the worries were in vain. It turned out just fine. Efficiently, quickly, accurately. I would like to express my special thanks to the consultant Lilia Nikolaevna, who helped us in choosing the model and details of the monument, landscaping of the grave. Responsive, competently and competently took into account all our requests and wishes. Thank you very much to the entire team that produced the monument, photos, and inscriptions. Many thanks to the craftsmen who installed the complex. Carefully, efficiently, and quickly.
Thanks to Granitas
See original
1
November 11
I am very glad that I applied to this company, thank you very much for your work!
See original · Русский
May 24, 2023
I found this monument store by chance near the house, and was very pleased! The sellers put their hearts into their work, helped to make the right choice. I recommend it to everyone!
See original · Русский
April 17
Thank you very much for your work, the cross came out very beautiful, it was immediately taken away on the spot, the price is acceptable 😊👍
See original · Русский
August 18, 2022
In the summer, a granite monument with a cross was ordered. The shape of the monument was found in another workshop, but the price was not satisfied - it was expensive. We contacted the Granitas company. We were completely satisfied with the cost, it was not cheaper anywhere. Before contacting this company, I called and went around a lot of others. The monument was made according to our photo. They advised what size to make it beautiful and symmetrical. We made a project and a mock-up of the photo on the medallion before making the monument itself. The installers are professional guys. It is clear from the work that they have been engaged in installations for a long time. Once again I would like to thank the whole team for their hard work.))
See original
1
April 10
After signing the contract, there were no delays, the guys coped surprisingly quickly, everything went well, thank you 🙏
See original · Русский
April 27
Very beautiful lamps are being sold, what we just did not have enough, we took one, gave a one-year warranty, the quality of the product is just super!
See original · Русский
May 16, 2023
All 4 stores have a diverse assortment and professional staff. It is very convenient that you can see the monuments with your own eyes.
See original · Русский
December 7
reasonable prices and excellent quality
See original · Русский
May 17, 2023
The store offers a wide selection of monuments and tombstones.We are always ready to help and advise.The installation is at the highest level.
See original · Русский
August 29, 2023
We asked the family for help, helped us install the fence, delivered and unloaded, helped with everything, did everything beautifully, I give 5 stars!
See original · Русский
May 31, 2023
I bought a monument in granitas, honestly, I thought it would be more expensive, from about 30 - 38 thousand rubles.. It turned out not, the prices are really low, and the stone is very beautiful. Thank you very much!
See original · Русский
July 5, 2022
There is zero customer orientation. If you read the previous reviews, then the fact is confirmed. When working with sellers, it feels like you're taking them away from very important things and they have to pay attention to you. Read the agreement carefully. Firstly, a contract is concluded with an individual entrepreneur, who in fact does not bear any property responsibility at all, and not with the company under whose trademark they work. Secondly, only the customer is responsible, and only a small fraction of the contractor. Thirdly, they require an advance payment of at least 50%, but at the same time there is not a word in the contract about the refund of the advance in case of non-fulfillment by the contractor of the terms of the contract, and the offer to make the contractor responsible is refused. And the funniest thing was that I was asked to take the contract home for consideration, to which the seller, after talking to someone on the phone, took it away and said that they did not give the contract in hand. Somehow, this behavior really smells bad. We refused to conclude the contract because the order is expensive, and the fate of the refund of the advance, in which case, is very unclear. Another case in which we were present, a client came to whom a photo of a relative was put on the monument, and it turned out to be completely different, and the CLIENT WAS FORCED TO PAY THE COSTS OF CORRECTION, only after indignation reluctantly agreed to redo his mistake. The head of the organization personally would like to convey that it would be nice to work with sellers on how to communicate with customers, not be rude and behave with dignity, because you lose profit because of them, although you can do nothing competitors will be happy.
See original
2
May 10, 2022
Before the conclusion of the contract, the level of premium class service (which you personally confirm in a helpfully submitted questionnaire, without assuming a "surprise"), after making an advance payment, the transformation of the "carriage" into a "pumpkin", and only the intervention of management after a pretty spoiled mood and wasted time, not the first time, but allowed the situation.
Address: Granitas (IP Stashkevich Yu.A.), 11 Dzerzhinsky Avenue, Minsk (consultant Olga).
Wishes to the company from the customer:
- hire a professional retoucher artist so that the phrase "what a good sketch" is told to you, and not you (in my case, additional money costs and a waste of time searching for a master);
- hire a professional engraver who does not do the work on "get off", but at least can transfer the image to granite in exact accordance with the agreed sketch (in my case, the finished image on granite did not contain the details agreed for engraving);
- focus not on the majority, but on an individual approach to each client, finding out in detail the details of the order at the stage of concluding the contract (for this it is necessary at least to have stele layouts at least on paper, and preferably in a graphic editor, or for clarity examples of the location of images with different sizes (for example, you have placement options plates on the flower garden));
- it is mandatory to provide a mock-up of a stele or slab with a sketch when it is approved (a sketch printed and glued to the monument is certainly not bad, but given the XXI century, it is worth switching to electronic layouts scaled taking into account proportions);
- on the official website, when choosing a monument, 3D models should be made in such a way that they can be rotated manually (it is very inconvenient to look at continuously rotating models without the ability to rotate and stop them when you need to);
- remove the false advertisement "hand engraving" on all posted resources (in my case, one of the decisive factors in the initial choice of the company, when I am sure that the engraver will manually apply the image);
- to prepare consultants for work in terms of understanding the technological process. It is very important when the consultant is a competent specialist and can offer various options in a constructive dialogue in the event of a controversial situation (in my case, the result was achieved only through the management and, as it turned out, the necessary form can be made regardless of the chosen retoucher);
- prescribe changes to the contract in a separate application, which can be agreed electronically without the need for a repeat arrival from the customer (in my case, immediately after the conclusion of the contract, it was necessary to amend the image and its size, which could not be confirmed online (although later all changes were easily agreed by e-mail));
- organize the work in such a way that the customer can freely contact directly with the contractor of the order, if necessary, and it is better to work online and discuss comments directly, that is, in the chain "contractor-consultant-customer" to exclude the middle, when the consultant is an unnecessary and rather complicating link (in my case, the organization of work directly is significantly accelerated the process and somewhat brightened up the negative impressions after an unsuccessful experience with a consultant);
- to accept the product (Minsk, Lukyanovich str., 20), organize an acceptable place in terms of area with the opportunity to inspect the finished product from all sides and assembled, without bumping into other monuments;
- it is mandatory to hire a controller who would monitor the finished product before coordinating acceptance with the customer (in my case, I had to come to the acceptance twice because of the next visible comments that could be eliminated before handing over the product to the customer with the correct and responsible approach to work);
- in the manufacture of a granite lamp, a qualitative approach to the process in terms of accuracy and the use of the same slab residue in the production of the base and top (in my case, the lamp inside had sloppily glued glue, and the base and top significantly differed in color due to the use of different slabs);
I would like the management to take note of this information and take steps to improve the work of the company.
See original
2
2
August 15, 2023
We placed an order, there were no problems, all the details were clarified, the main thing was that everything was done as expected on time. Thanks
See original · Русский
September 8, 2020
Good afternoon. You have an aged woman there at Dzerzhinsky. I would like to say to set aside a review about her. With customers, you need to be softer, more helpful and kinder to shut your mouth is not professional! I almost restrained myself from answering her.....
See original
1
April 13, 2021
The monument and the grave will be decorated quickly and beautifully. Polite staff.
See original
July 4, 2018
Fast delivery and high-quality product. The staff is kind and helpful. They installed it well and didn't break anything. Well done guys.
See original
March 3, 2019
Great! High quality, all deadlines are met. High service.
See original