We are regular visitors to the Helix branch at 185 Independence Street. However, once again, the whole impression of the trip is spoiled by the attitude of a pleasant-looking, but unpleasant young blonde girl at the reception.
He constantly talks through his teeth with visitors (whether it's morning, afternoon or evening; Monday, Wednesday or Friday), rolls his eyes, does not provide information about the readiness of test results, does not paste information on test tubes in the presence of the customer, gives the barcode for the drink to visitors every other time, there are no clean pens to use, he does not provide advice on completed tests (i.e., we find out directly in the blood donation office that the analysis can be extended and routine, neither we nor the specialist who takes the blood, it is unclear which payment was made for), does not greet.
A very unpleasant aftertaste remains for the umpteenth time from this service.
We hope that the Helix management will find a way to improve the mood of this beautiful girl and she will delight visitors, if not with a smile, then at least with polite communication.
See original · Русский
2
Show business's response
Танюша Жаркевич
Level 3 Local Expert
March 17
17.03.2025. We visited the point at Independence 185 for testing.
It's just the disgusting attitude of the paperwork staff. It looks like the girl at the counter is paying for the visit. He talks through his teeth. He doesn't answer any questions.
For some reason, it turned out to be a big problem to take a urine sample in a pharmacy container.
Dear administration, please pay attention to the attitude of the staff towards the clients of your laboratory and provide training on the ability to communicate with people. People come to you for help and at the same time they pay you a lot of money, and the attitude is not completely professional.
See original · Русский
Татьяна Ивкова
Level 7 Local Expert
March 13
This is not the first time I have used the services. I took tests on the gynecological chair today. The staff are smart girls, but dear management, you saw your equipment, I gave 198 rubles and almost fell off your chair. The conditions for such tests have not been reviewed at all. In shoe covers on bare feet on a piece of diaper and on the cold floor.
See original · Русский
Екатерина Мишина
Level 6 Local Expert
October 21, 2024
Excellent center, everything is fast, blood was taken and a tasty treat was given to the track 😍
The staff is polite, everything is explained in an accessible way
See original · Русский
Show business's response
Павел Лабазников
Level 13 Local Expert
April 16, 2024
A great point. The location is convenient. The staff is excellent. The quality of service is excellent. The results come quickly. The prices are reasonable. In general, this is the quality standard of the laboratory that everyone should strive for (I can't wait for them to be able to work in state clinics as well)
See original · Русский
Ирина А
Level 2 Local Expert
August 3, 2024
I applied to the department at Independence 185. The staff was very friendly and friendly, after taking blood, they offered coffee and gave fruit puree, the tests were ready in a few hours. I left a very good impression, many thanks, just well done!
See original · Русский
Show business's response
Елена Кирковская
Level 3 Local Expert
February 11, 2024
I always contact the lobaratoria department at Independence 185. Be quick, clear, and polite. Many thanks to the administrator Olga, for her sensitivity, understanding and politeness.
See original · Русский
Анастасия Н
Level 4 Local Expert
February 17
I visited this branch in the summer, and now I receive endless batches of other people's tests. The first name and last name match, but the patronymic does not. The question is, how does this happen, how can my mail appear on someone else's letterhead, I opened it and almost turned gray from seeing the results, I didn't immediately realize that I hadn't submitted anything. Now I will avoid such a place. That's the kind of confidentiality in this organization.
See original · Русский
Show business's response
александр Кулагин
Level 9 Local Expert
October 25, 2024
Great place! Good service and staff,!!!!!!
See original · Русский
Show business's response
Max R.
Level 11 Local Expert
November 15, 2023
Polite staff, carefully and not painfully take tests even from a vein. Life hack: it is better to order the necessary tests online in advance, so that later in the priority queue to go for payment, along with the beneficiaries. Because if you are a person "from the street", it will be simply unrealistic to get to the cashier in the morning.
See original · Русский
Show business's response
Helga Sigolaeva
Level 6 Local Expert
March 1, 2024
Clear consultation by phone. Quick analyses. Excellent laboratory assistants and girls at the reception
See original · Русский
Беларуская Беларуска
Level 5 Local Expert
February 1, 2023
Convenient location of the office, courteous staff, no queues. They give you a barcode for coffee and a baby puree. Extremely positive impressions.
See original · Русский
Show business's response
Людмила Корж
Level 10 Local Expert
July 4, 2022
My favorite point is "Blue". Small queues, sooo adequate staff, unlike the point near the Dana Mall. Parking is not always convenient, sometimes I leave my car at an intersection or in the parking lot of Radzivilsky.
See original
Show business's response
Ирина Медведева
Level 13 Local Expert
June 26, 2024
The disgusting quality of the tests, the confusion in the results.
See original · Русский
1
Show business's response
Людмила М.
Level 8 Local Expert
October 8, 2024
Quickly, clearly, professionally.
See original · Русский
Show business's response
Людмила *Шатохина
Level 3 Local Expert
August 27, 2024
Registration at the reception is very slow. In half an hour, 7 people have issued two windows, in the morning there is a queue, but no one is in a hurry…
See original · Русский
1
Yuliya Pridybailo
Level 8 Local Expert
June 23, 2024
The staff is very friendly
See original · Русский
Show business's response
АА АА
Level 30 Local Expert
July 11, 2024
Well done. A good place
See original · Русский
Show business's response
Михаил михаил
Level 6 Local Expert
March 6, 2024
Everything is explained, friendly staff
See original · Русский
МВ
Level 3 Local Expert
October 11, 2024
IT'S A very LONG TIME TO WAIT FOR THE TEST RESULTS!
See original · Русский
1
Show business's response
Ilya
Level 6 Local Expert
June 30, 2023
Polite staff, good service
See original · Русский
Show business's response
Дмитрий Игнатенко
Level 6 Local Expert
March 7, 2024
Good attitude of the medical staff
See original · Русский
(oknami.by) Р.
Level 4 Local Expert
June 4, 2024
Excellent service
See original · Русский
Александр К.
Level 2 Local Expert
December 26, 2022
It's not the first time I've contacted you, they're always polite, everything is fast.
See original
Show business's response
Александр
Level 14 Local Expert
August 3, 2022
Polite and considerate staff, everything is very prompt.
See original
Show business's response
Владимир Мороз
Level 7 Local Expert
November 25, 2022
High-quality service, everything is at the highest level.
See original
Show business's response
Edman
Level 11 Local Expert
June 9, 2022
The service is 5+, there are no queues, the staff is excellent,
and after the tests they gave a tasty treat and a certificate for insurance
See original
Show business's response
Розалия Ошкина
Level 9 Local Expert
November 25, 2023
I use it all the time, everything is 5+
See original · Русский
Show business's response
dmitry tikhonovitch
Level 7 Local Expert
April 24, 2022
A standard "point" of the network with a full range of services, there are almost never queues.
See original
Show business's response
Варвара Шепелевич
Level 4 Local Expert
September 23, 2022
Very quick and kind!
See original
Show business's response
Ulallo
Level 4 Local Expert
December 15, 2023
Awesome
See original · Русский
Show business's response
BY9999XX-7 BY9999XX-7
Level 6 Local Expert
August 23, 2021
How can you evaluate something that doesn't work yet?