It's not that it's bad, but it's a food court. Probably because of the high attendance, the baristas are not up to customers. Just before that, I went to the hotfix opposite the university on Leninskaya Street - I was delighted: 1. from the rafa 2. from the service. 3. Hotfix desserts are very expensive, but the quality is good. And here.. no customer orientation. I don't really understand the nuances of coffee. I ordered the same raf. Maybe it didn't taste so good because of the lack of quality service...
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Show business's response
София
Level 6 Local Expert
October 14, 2024
I like to come here for a delicious latte and author's "Raffaello" before work 🥰
I'm waiting for my order for about 5 minutes, if not less.
There's been some turnover lately, baristas are changing. And the coffee may taste strange. But most of the time, let's just say, I'm lucky in this regard. However, a couple of times I came across a terribly cooked latte, it upset me 🥴
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Show business's response
Ксения К.
Level 2 Local Expert
August 26, 2024
I ordered an ice moccachino, while waiting I stood watching how coffee was made, the girl got confused and made hot coffee, told this to another barista girl and they apparently came to the conclusion not to redo the coffee, but just take it and pour it into a glass with ice) After giving me the order, I told the girl that they had made the coffee wrong, but they began to prove to me that everything was right. As a result, I asked for a refund or to redo it, they agreed that they made me lemonade)
And it would be worth admitting your mistake and there would be no bad review)