We have been staying at the hotel since 01/23/2025. There are complaints about food and service! The food is disgusting from the word "absolutely"!!! We were prepared that this was Cuba and we wouldn't have to wait for food chic here, but they surpassed us here too! Not only is the food completely monotonous, but there's actually no choice. which is just disgusting quality!!! The chef's meat dishes are brought out to the hall, but no one is going to give them to you! And the fact that there is a meat-like roast even without oil, burning for the whole dining room, eating this sole is still a pleasure! The only side dishes are pasta and rice!!! On day 7, the cheese and fruit disappeared. For breakfast, only scrambled eggs and lots of cabbage salads. No bread, no pastries!!! Waiters only see Canadians!!! I do not recommend visiting this hotel!!! For the entire period of our stay, on the 8th day, 1 jar of beer was brought to the bar in the room, there is no question of juices, they bring only one 1.5 bottle of water per day. There is toilet paper in the restrooms on a case-by-case basis! In general, not rest, but survival!
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Христич Мария
Level 9 Local Expert
December 1, 2023
A good hotel on a solid 4-ku (for Cuba)
Good staff
Food,fish, beef is always there, vegetables too, but only without tomatoes
The fruits are seasonal , we got to pineapples and papaya
The beach bar is not bad, the food is very tasty there
Cons -no mojito, no pinot calade
A boy walks along the beach selling cocktails in pineapples (with rum ), I advise you very tasty $ 5
The ocean is a fairy tale, many seagulls, many pelicans
There are excursions on pink flamingos, there is only one trained
You can take a bus to see them yourself in the wild
Rum can be exported in an unlimited number, the guides do not know why they say that only 3 pieces are allowed
Take $11 on the beach
I was on vacation in Cuba for the 6th time
If you want to hang out, then in Varadero, on Kai Coco there is not much where you can go and walk
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Сергей
Level 9 Local Expert
December 12, 2023
Great hotel, it was November-December, I liked everything, the kitchen, the drinks, the service, special thanks to the bartender on the beach Roberto is a sincere person, makes great cocktails, the ocean is just a bomb, the weather was super, good excursions, in short I did not want to leave)))
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Дмитрий Плвшников
Level 7 Local Expert
October 23, 2024
Great hotel! The staff is sincere! The beach and the bar on it are super! There is a gym (if anyone gets tired of rum). I recommend it for a relaxing holiday.
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Масксим
Level 7 Local Expert
March 17, 2024
The Cuban four. There's no other way to say it. Everything expensive and rich borders on the outdated and abandoned. Excellent bars with unlimited alcohol combined with the absence of carbonated drinks (apart from beer, there is at least a lot of it here). Well-maintained rooms combined with the lack of hot water in half of the rooms. A friendly, beautifully dressed servant in a poor country where food and medicine are on coupons. Shortly.. Everything is very cool and incredibly terrible. We need to go and see for ourselves! But this is Cuba! The ocean and the beach are above all praise!
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Павел Романов
Level 8 Local Expert
July 17, 2024
The place is very atmospheric. The ocean is just wonderful, the purest water is beryuzov color. The staff is helpful. The rooms are cozy and clean.
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Елена Конфетка
Level 11 Local Expert
November 13, 2022
The hotel is very good, there is a place to walk, the most important thing is the ocean and the endless beach, some hotels are still closed nearby, you can go in and look everywhere. Food, not Turkey, but meat, chicken, fish, omelette, fried eggs, toast, butter, ice cream, muffins, vegetable salad and cucumbers -everything!!! Other hotels have asked and this is not the case! Don't wait for tomatoes! Fruits - guava, orange, grapefruit, melon, banana. Someone in another hotel was given papaya several times.
The MOST IMPORTANT THING
The midges are more important than you here!!! THIS IS A TIN!! It is small and very biting, our funds do not help, take the most vigorous ones for a hike in the wild taiga!!! And they'll eat you anyway!!! But here in the hotel there is a remedy for them - 5 euros a small jar. In general, leggings and a long sleeve for the evening, then you will itch less))) like a mangy dog))
THEFT
It is there, if you go into the room and smell perfume - it's yours, they will use it every day, and death may be under the horse, they will look at all your things and measure them))) we are brothers))) socialism, your fudge can be touched up. On the last day before departure, everything is taken out right from the safe and like you lost, not at all, while you are running around in hysterics - passport, departure, guard. They'll give you a passport, but you won't find any money. Make the sign of the cross for your passport and fly. The woman had $ 40 pulled out of her wallet, as there was a lot in their account and she would not notice it - she did not find it, it was useless. Others on the bus forgot their jackets, they themselves are from Yakutia, five minutes have not passed, they have not seen anything, now they will be engaged in hardening))) They left it on the bedside table. Even suitcases are opened, so especially on the penultimate day everything is with you!!! Otherwise, surprises and gifts are from you)))
After the midges, wipe yourself with rum, after the yeast, take it inside.
The rum shop is only in the Mahito Hotel, the largest and has everything.
Who considers themselves fat from women, you are here, here are spongebob Canadians and you are just a mountain deer)))
In general, it's very cool here, the white sandy and gentle ocean don't need anything else!
Tips
Guys, it's a pity to throw out the house, bring it here, these are out-of-fashion jewelry and jewelry, things, sweets and other rubbish, no one will appreciate you for your dollars and euros, here the Canadians with their nonsense are forev.
I brought sweets from pyaterochka - the flight is great!
The Trip hotel is nearby, if you want hemorrhoids here, while I'm here - they stole jackets, baseball caps, $ 200 and 200 euros from one, and $ 60 from the other Russians. People with children have diapers, porridges, food in jars. So you're shit to them, that's what Canadians say about us. Don't give a shit about anyone, explain everything and rest. At the Trip hotel, champagne is poured for Canadians, you are the next Russian, it's over for you, We shout, call the guide Irina and champagne appears, plus an apology bottle of rum in the room.
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Григорий Пересыпкин
Level 7 Local Expert
March 11, 2024
Adjusted for socialism, burdened by the total sanctions of a neighbor, everything is not bad. And you can forgive everything for the ocean and the beach. The staff is friendly, the animation is present. Alcohol lovers should not expect a lot of variety.
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Киселев И.
Level 6 Local Expert
February 3
January 16 cuba there is no rum in the bar I have been here 3 times more than I will not go here, there are all the hotels nearby
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Алекс Бодзин
Level 17 Local Expert
May 7, 2023
The hotel is worth the money. Attentive service, courteous staff, positive emotions, wonderful rest. Room cleaning - 5, meals - 4, alcohol - 5. A great beach to return to. I wish the hotel to return to a full-fledged territory, as Covid has knocked everyone down - half is abandoned. In general, we are 100% satisfied with the rest%
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Максим Подгорный
Level 24 Local Expert
November 2, 2024
Hot water is only on the 1st floor, there is no dark rum in the bar. There is a lot of food at the bar around the clock. The ocean is magnificent
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Elena
Level 5 Local Expert
March 10, 2024
The 2/3 of the hotel is not functioning, the working part needs to be updated. The range of food is meager, but it does not depend on the hotel, but on the state. Chefs try to make the most of it, although they do not know how to cook a number of products obviously. Snakes have been seen on the territory a couple of times.
But all the disadvantages of the hotel are lost when you come to the beach. As in the beloved Dominican Republic, so here it is great. We went beyond the sea and the beach, and we got them. Everything is fine here, well maintained. And the kitchen on the beach is also good, the cook is trying very hard. It is noticeable that it can be many times more than a kitchen on the beach.
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Машуля
Level 13 Local Expert
April 17, 2024
Nice beach, good staff, the food is delicious but monotonous, there is animation, but half of the rooms do not have hot water. In the evening there are a lot of midges, alcohol runs out quickly, Russians and elderly Canadians from the contingent
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Олег Жуков
Level 15 Local Expert
June 30, 2024
The place is good, we really liked it! The food is great, the beach is on fire, the service is normal 👌 in general, it's great, it's Cuba😁
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Эдуард Хачатурян
Level 10 Local Expert
April 19, 2023
The beach is gorgeous, the entry into the sea is also normal, the ebb tide is not critical, the staff is attentive, friendly, although warm water is problematic in the rooms after five to seven minutes.The food is of high quality, but its supply somehow occurs in parts, then there is no cheese, then there is a chicken in general.
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Елена Волкова
Level 6 Local Expert
February 15, 2024
A good hotel, I recommend it! I've been there twice already, in February, I love a relaxing holiday, so I appreciated the silence, peace, the beach is clean, the food is good.
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Александрина Александрина
Level 9 Local Expert
May 8, 2024
The food is not very good, the beach is three-star, the staff is always waiting for tips and notice you only with a dollar in your hands, the rooms are dead, old, there is alcohol, but little, even with rum problems. Definitely not!
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Татьяна Суздальцева
Level 20 Local Expert
April 20, 2022
This is an unreal hotel! Very helpful staff! The rooms are clean. If you are traveling with a child, ask for the first floor, there is a terrace, you can dry things. Other rooms without balconies on the upper floors. There are no elevators, only stairs
WiFi is free! The ocean bar is free. Animation for adults and for children. The beach guard helps with sun beds, does not require extra tea. Everyone is very responsive and kind. Local musicians play on Fridays. They can play for you at lunch . They celebrate birthdays and congratulate. The service is at the highest level! I celebrated my birthday here on 02/27/2022 and the children are absolutely delighted
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Милана Кудрявая
Level 2 Local Expert
April 1, 2023
This is the most disgusting hotel in all my trips to other countries. There is no hot water in the rooms AT ALL TIMES, sometimes all the water is turned off. The rooms are not the first freshness, bed linen and towels are given with stains, when you ask to change them, they give exactly the same with stains. The air conditioner is broken. The restaurant has a very small selection of food! Sometimes there is not enough bread, although the occupancy rate of the hotel is low. The pools are dirty. But the most disgusting thing is the sluggish staff, and even worse, a tablet worth about 90 thousand was stolen from us when we were swimming. Stolen in the afternoon, the staff does not want to call the police, we have already raised everyone who is here, ending with our tour agency in Russia. There is a showdown going on now, and what is most wonderful, there are no cameras on the hotel grounds🙂 We assume that it was the workers of this hotel who stole from us.
the hotel is just a miracle, come all to be disappointed in the completed 14-hour flight to Cuba🙏🏼
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lana
Level 6 Local Expert
April 25, 2023
I liked the hotel as a whole, the area of the hotel is not large, but taking into account the road to the sea there is somewhere to walk. There was enough food, the food was delicious. The room is large (a little shabby(, the socket fell out periodically, the bed linen is grayish, the towels are washed. Daily cleaning service. The beach is not wide, but long, white sand, transparent, warm ocean. We were very satisfied with the rest!!!
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Ирина Зиновьева
Level 5 Local Expert
May 6, 2023
The ocean is great, the beach is cleaned, the hotel is great, a large selection of alcohol, a large selection of food. Among the disadvantages: there is not enough drinking water and there are no grocery stores
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Арина Воксель
Level 9 Local Expert
April 23, 2024
Great place!
Magnificent beach and staff at the Calibri Bar and on the beach)
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Наталья Леонидовна
Level 5 Local Expert
March 4, 2023
Good hotel, convenient location from the airport, friendly staff, comfortable rooms, quality food, beautiful ocean shore.
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Алексей Шиндряев
Level 13 Local Expert
July 30, 2024
This is heaven on earth! For a person who goes after the sun, the ocean and only positive things, this is the place.
Delicious food, gorgeous beach, clean, one problem was with hot water
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Анастасия Лебедева
Level 7 Local Expert
April 26, 2023
Great hotel, everything is clean, incredible beach.
Of the cons, the food is terrible, but I understood that this problem is everywhere in Cuba, after all, the main thing is nature and the ocean, which negates all the cons)
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Игорь
Level 7 Local Expert
April 2, 2024
Because of the "beyond" - just the ocean and the beach. From the "against" - there is not enough space. Of course, someone goes for rum and beer (it's there, as it used to be in the USSR). In general.....
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Александр Чепурных
Level 4 Local Expert
September 4, 2023
The sea, the sun, the beaches, few people, you can go kayaking and sailing.
Of the disadvantages, poverty created by the power of thieves and corrupt officials, a ballpoint pen, a lighter, a chocolate bar is a luxury for the locals, but they are happy, because they have the sea, sun and sand....
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Лейла Белоусова
Level 10 Local Expert
January 30, 2023
It's a disgusting place! If you want to ruin your vacation, then, as they say, welcome! Let's start with the room: the entire room stock is tired. The hotel was built and has not been renovated since the time of Tsar pea. The doors to the room are wooden, painted with 30 layers of water-soluble paint, askew from old age, to enter the room, you need to kick the doors heartily, otherwise you will remain at the threshold. The door is not adjacent to the floor and forms a 5mm gap, into which armies of ants are bursting. There is mold on the curtains (not only in the shower, but also in the living room). The hair dryer does not work, as well as the refrigerator and safe, futile attempts to adjust something from the list using the means of the technician on departure were unsuccessful. The sockets are all bare, blue sparks fly when you try to turn something on. The air conditioner is not cold. The room is stuffy, it's pointless to ventilate. Also! It is worth noting that the hotel regularly crashes. There was no water for a day, no water at all, people who came from the salty ocean had nowhere to wash, public toilets were polluted, panic began. After 12 hours, the light was turned off 2 times, this is another plus to the disconnected water. It was getting uncomfortable. A day later, they gave water without apologizing to the hotel guests. The bed linen has not been changed once in a week, as if I live in a dorm. There is no hot water in the rooms, you will always wash with cold water throughout your stay. From food: boiled cabbage, boiled rice, rice with vegetables, one type of fish, fresh greens, terrible quality sausage, one type of meat!!!! It's going to be the whole vacation!!!!! People!!!! It's going to be the whole vacation!!! There is no variety and there won't be, and don't wait. Drinks: beer is tolerable (bottled), wine is disgusting, there is also rum. All cocktails are just a sweet dye with water and alcohol. They taste the same. The cleaners, the reception, and all the people here do not speak Russian, from the word "absolutely". Wi-Fi in the rooms? Nonsense! Here, even in the lobby, Wi-Fi is working while you are using it, distracted for a minute, the end of the lafe, entering turnouts and passwords manually every time, it is very annoying. There are flies in the canteens. Lots of flies!!! They sit everywhere, including on your plate. Cockroaches! Redheads! In the dining room. The deck chairs are exhausted. The dishes are not washed with soap, but they are rinsed a little, the dishes are dirty at the exit, with traces of other people's lips on the glass. And that's considering that Covid is still with us. There are no sanitizers. Why, there are no sanitizers, there is no soap in public toilets. There is no public transport from the hotel, only a taxi. You feel like a hostage to this Hell. A few days later, the canteen stopped working, no one explains what happened there, people were forced to eat outside like pigs. Animation is the only advantage of this hotel, perhaps, also the territory. But I am not a connoisseur of either, if the hotel were closer to civilization, there would be no need for either the first or the second. There is no animation for children. Upon arrival at 6 a.m. local time, the child and I were checked in only at 17 o'clock, referring to the fact that our room is not ready yet. And that's how it is. As a guest, you have 20 free minutes of catamaran riding, but you will never get them, because there are 2 reasons (a red flag, if there is no flag, then they cannot find the key), as well as for any request, they will always find 2 reasons. The people are sluggish and spoiled, if you don't tip, no one will move at all for you. They will sit and say that it is impossible, impossible, does not work. In general, choose another hotel for your vacation, including in order not to eat bread alone for 2 weeks, otherwise you will starve to death. Because a Russian person likes to eat a lot and tasty, but here it is tasteless and the tables are empty.
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Павел У.
Level 6 Local Expert
August 23, 2024
The hotel is dying ... In general, +- after talking with vacationers from other hotels, many things are the same. Food , service, local vacationers, mosquitoes ... We must be ready for this. I won't go a second time, but I managed to rest
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Игорь
Level 15 Local Expert
April 13, 2023
I was at this hotel in March 2023, before that in 2018 I will say this-this is heaven and earth! The hotel has deteriorated badly. To begin with, there is no hot water in the rooms at all! Very poor food in the restaurant. Along the beach; in places you can find rocks. The ocean in Cuba is, as always, incomparable! It is because of him that it is worth going to this country, choosing the right hotel.
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Lidia Skruabina
Level 11 Local Expert
March 31, 2023
A good hotel for Cuba. The numbers are a little out of place. But the atmosphere... ocean.. They are incomparable. Good animation and evening programs are excellent)
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Alex
Level 9 Local Expert
April 14, 2023
Great hotel, friendly staff, great bartenders, daily animations, great beach🏝️
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Ольга Полякова
Level 13 Local Expert
February 26, 2023
This is a paradise, everything is fine, the food is normal, the rooms are cozy, and what kind of ocean... It's better not to come up with
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Андрей Б.
Level 5 Local Expert
May 1, 2024
Great hotel. There is enough food. The rooms are clean.
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Валентина Сухинина
Level 14 Local Expert
March 22, 2024
Great hotel on Kai Coco, just don't wait for Lobsters😂 just the ocean🔥
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Кирилл Абрамов
Level 4 Local Expert
September 28, 2023
Very cool, I liked everything from A to Z.
¡Todo es genial! 😍
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Юлия Федотова
Level 4 Local Expert
May 10, 2024
Everything is fine, I really liked it
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Евгений Бортник
Level 9 Local Expert
June 2, 2024
The ocean is beautiful and... and that's it..
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Денис Дранкович
Level 9 Local Expert
June 5, 2024
A good place, fed for failure, and rum
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Тимур Кулиев
Level 3 Local Expert
April 25, 2024
Mosquitoes are very annoying, even a sprinkler does not help
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Александр Тарачёв
Level 12 Local Expert
May 19, 2024
There is no hot water! In 2024, the beam was fed
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Сергей С.
Level 9 Local Expert
April 9, 2024
It's cozy and warm there!
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ильдар шарафутдинов
Level 5 Local Expert
January 28, 2024
It's okay), cool)
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анна Холявинская
Level 3 Local Expert
March 7, 2024
The hotel is just great!
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Марат Закиров
Level 16 Local Expert
February 23, 2023
A good hotel, the food is normal, but there is almost always no hot water