Iceberg

Rating 4.3
163 ratings
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80 reviews

Level 9 Local Expert
November 20
A brazen, unceremonious deception. I passed the TV for diagnostics on 11/20/24. The LG 42LB637V TV (2014) does not load. it hangs on the logo. They made a diagnosis, called and told that "there is a processor malfunction, insufficient voltage on the power supply., the processor needs to be soldered and it will cost 58,000 KZT" Said that for this money I can buy a B.U. I decided not to repair and came to pick it up. As a result, the TV was not even opened, because the seal on the TV was not damaged. Super experts diagnose the power supply without even opening the TV!! I have supporting photos for the management of the SC, if they are interested. But I think they are aware of such high qualifications of their masters.
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Level 2 Local Expert
November 9
Thank you very much, I turned to the first ones who got caught in the search and never made a mistake, everything was quickly done, everything was explained, a discount was made. I brought the TV myself, but it turns out that they themselves can come to pick up and diagnose without any payment. It is clear that the competition is huge, it is clear that the guys are trying. I will contact you again, that's for sure.
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Level 10 Local Expert
July 22
The computer began to shut down, They gave it to Iceberg for diagnostics. They reported that it was necessary to clean and change the bios. Which took them 11 days. They paid 42,000. When they brought home the computer  did not display information on the monitor. They gave it back. It turned out that the motherboard and processor burned out. We have written an application for a refund. They did it in another place , I had to buy it for 80 thousand . Iceberg has not yet returned the money. We are waiting for a return!
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Level 5 Local Expert
July 8
In this service, they tried to deceive me with the repair of serviceable equipment. I brought a steam generator for diagnostics. The masters found out that the steam supply button allegedly does not work. They put up a price of 25 thousand, describing the button repair procedure as ultra complicated and taking two working days. I took the equipment away, not agreeing with the price. At home, the steam generator started working without any manipulation.
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Level 7 Local Expert
November 26
Terrible company. the cause of the breakdown was searched for a week. Even if the equipment was repaired (let's see how it works these 2 weeks), but the logistics leaves much to be desired. I waited for the return of the product for another 2 weeks, and still had to pick it up on my own. operators, except for the phrase: "our managers will call you back" or "expect", do not know how to say anything. if possible, go around, save your nerves.
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Level 2 Local Expert
November 7
"Excellent service! The problem with the matrix was quickly fixed and the backlight was replaced. The TV now works like new, the image is bright and clear. I recommend it!"
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Level 15 Local Expert
September 22
I called, I was sincerely invited, I was told a 10% discount if I remind you of the phone, but upon arrival, the meeting of the girl at the table does not inspire confidence, and does not have a dialogue, leave the master to look, the manager will call you back within 3 days, however, it took a long time, turned around and found a suitable place!
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Level 6 Local Expert
July 23
Don't waste your time on them! Managers do not listen to the description of the problem, they do not allow them to communicate with the master. They don't call back on time, and it's hard to get through to them myself. I wanted to repair the robot vacuum cleaner, but in three days they did not understand what the problem was and decided not to call back just in case. At least they returned it without any problems.
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Level 6 Local Expert
May 25
History A friend gave me his 3d printer and said, "there's only no power supply, but it's in working order." I took the printer to this service, described the situation "Insert the power supply and generally make it work and bill for the work." They said that the diagnosis takes a day, tomorrow we will say the answer. No one called me in the end, I decided to call myself. The answer is: "REPAIR IS IMPOSSIBLE BECAUSE THERE IS NO POWER SUPPLY." I haven't laughed like that in a long time since their stupidity. And if it's about the service itself. The guys have a mess: a lot of junk from equipment, workers are constantly walking somewhere. But here is the call center and in general who answers the calls, so they will get hooked on your ears so that you will have to bring your equipment just to find out the cost of repairs.
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Level 3 Local Expert
August 16
They took a Nespresso Mini coffee maker to repair - allegedly, "diagnostics for free" - and disappeared. The calls were not answered. When they finally managed to get through, they said that there were no necessary spare parts, if you want, pick up the coffee maker from our office yourself. They refused to issue a diagnostic certificate. I do not recommend it to anyone!!!
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Level 3 Local Expert
July 30
We asked about the repair of the washing machine. The master has arrived. It turned out that all you need to do is change the drain pump. I did everything quickly and accurately. Thanks!
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Level 6 Local Expert
June 6
It's just TERRIBLE!!! They gave the equipment for diagnostics, charged it more expensive than the cost and stripped all the insides after they refused to repair it. At least it was turned on before that. They found that they had cut all the wires inside and cut the boards. Although it was turned on before, it overheated. After such vandalism, of course, it does not turn on. This is something unimaginable! How do they still exist with this approach? Wherever you look, there are negative reviews everywhere.
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Level 2 Local Expert
July 29
The repair was carried out quickly and efficiently, the TV now works like new! Thanks
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Level 3 Local Expert
June 18
I called for the repair of the air conditioner. Don't mess with them! Don't waste your time! Deceived by the timing. We agreed on the following Monday. I waited 6 days (I understand the loading in the season). On Monday, no one came or called, and on Tuesday morning they already answered that."..approximately, the team of craftsmen will be there by Friday." A so-so company(((
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Level 3 Local Expert
November 30
Super home appliance repair specialists. TV and Coffee machines are being repaired like sunflower seeds are clicking!) And So On!!!
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Level 7 Local Expert
March 8
The horror! Not professionalism, not meeting the deadline, and in general, the equipment is gone! It would be worth giving overclocking for (the TV is not worth it), empty promises, false excuses. I highly recommend it! When they try to call again, they hang up the phone, they are not responsible for their words! Do not give away normal equipment! It's cheaper for me to forget about technology than to deal with them! One star is sooo much for them!
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Level 2 Local Expert
September 25
they gave the TV for repair, they counted 70,500 for us, refused to take us to China, where they fixed us for 15,000, they lied about the breakdown in the service
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Level 2 Local Expert
May 11, 2023
I do not recommend contacting this center. The main problem is the work of the staff. They won't let you talk to the master. Access to it is strictly prohibited by the rules of the service center, including he is not allowed to go out to the client. The administrator and managers work in the "transmit" mode and cannot convey the necessary information to the master, apparently due to their incompetence. As a result, the problem is not solved. There is only one answer to all the comments that they have learned "by heart": "Everything was coordinated with you." I also had to repeatedly call back and come to the office to clarify the situation, because the managers never fulfilled their promises to call back. It was only after the scandal that the TV repairman came out (Thanks to him for his indifference). He solved the problem in 5 minutes, which the computer repairman could not solve in 3 days, thanks to the "transfer" mode. Disgusting service! A waste of time and nerves.
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8
Level 3 Local Expert
November 5
I do not recommend that non-professionals contact this address, they are very disappointed in the service of this organization.
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Level 9 Local Expert
November 28, 2023
Misleading. During a telephone conversation with a specialist, he clarified the type of necessary repairs and received confirmation of what. We offered 2 options for the delivery of equipment for repair: to bring it yourself or send it via courier. Already when visiting the center, it turned out that they carry out such repairs. Wasted my time
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Level 6 Local Expert
October 15, 2022
This is not the first time I use home appliance repair services, I am very pleased with the efficiency and quality of work, from calling the operator to the arrival of the master and the repair of the equipment itself. Everyone communicates very politely, competently explains the problem of the breakdown and quickly settles it. Recently, on 09/10/12, an electric stove was repaired for me, the master not only fixed all the problems, but also gave recommendations for use (because for me, the experience of communicating with an electric stove is the first, before that I used a gas stove) . A pleasant bonus was that the magnets that everyone has (iceberg repair of household appliances) serves as a discount (a three-digit number is a discount on the service), and also pleased with the warranty and cashback for subsequent repairs of any other equipment. The waiting time for the master is several hours or at any convenient time (my master arrived within an hour). I thank the entire Iceberg team for their professional approach and quality, kindness and responsiveness.
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Level 8 Local Expert
April 14
An overrated service , they did not help me with my laptop, the hdmi port broke, they said the entire board was replaced , and this is 80% of the laptop in another service was quietly replaced, it works.
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Level 5 Local Expert
September 3
The bell rang . one thing is said upon arrival.not so the worst service.You're just wasting your time like that
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Level 3 Local Expert
June 26, 2023
This is the first time I have come across such a poor service, where the managers of the call center are silent on the phone and do not answer questions, and then they drop it altogether. They billed 72,000 for the repair of the coffee machine and for the money paid for more than a month they have been feeding promises that they will fix it soon. First, they gave the coffee machine in its previous broken condition and the question why it was not repaired was answered by the error of the master. Now I have been waiting for a spare part for 3 weeks, they refuse to return the money to the application for a refund for non-performance of work, and the coffee machine too! I'm in shock, apparently it's ***. I can't draw any other conclusion yet!
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7
Level 3 Local Expert
January 26
The staff greets you with a smile from the doorway, but you can see from their facial expressions that they don't care. They promise but do not do it, they play football, i.e. they promise to call back as soon as everything is ready, it is not justified and they do not say specific reasons, they are guessing
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2
July 4, 2023
The service is excellent The repair was done normally, they always solve any issues. Yes, there were no big problems after repairing the vacuum cleaner, he behaved strangely. I brought it and the masters quickly fixed it in 1 day. I personally liked everything, the vacuum cleaner works like clockwork. I'll bring some more equipment here.
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5
Level 4 Local Expert
February 23
I was repairing a Ranasonic TV. They took it themselves. Repaired on time. Inexpensive. They give a guarantee. They brought me home. I'm happy.
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Level 5 Local Expert
November 24, 2022
I do not recommend it. I took the TV there for repair. I applied there for advertising through their website. The website says in large letters " IF YOU BRING the TV YOURSELF, YOU GET A DISCOUNT of 2000 TENGE. AND AN EXTENDED WARRANTY OF 12 MONTHS" without any conditions. Later, the master called, talked for a long time about a terrible defect (the processor on the motherboard burned out), very quickly said that the guarantee was that this work would take 6 months. I didn't pay attention to it, I didn't focus on it. After all, the site has been written in big letters for 12 months. The processor was changed, the TV started working. After that, the master called again, and began to persuade him to replace the module's backlight, according to him, "almost for free" for 42,000 TENGE. And they do not have 70+ thousand tenge for free. At the same time, at other points, they gave me an average price of 45,000 tenge for replacing the backlight. I refused. When I came to pick up the TV, I was issued a warranty card for 6 months. And when asked why 6, when they promise 12 on the site, they said: "What is written there, but this job is guaranteed for 6 months. They unearthed a recording of the conversation, "the master told you so." In general, I took the TV, I didn't even remember about the discount, let these modern marketers "stay poor", they need it more. The TV is working, but : THE CONCLUSION FROM THIS STORY: When contacting this service, remember that in cases of a controversial situation, you will be told: "That's what it says", they will find a recording of the conversation, interpret it in their favor, long arguments will begin in order not to fulfill their obligations, publicly spelled out by themselves on the site.
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Level 16 Local Expert
September 27, 2023
I brought an electric skate for repair because it was not charging, they could not help with the answer "the battery is for replacement and they are not for sale anymore" - I just wasted my time/ money! The funny thing is that the breakdown turned out to be minimal - a couple of elements broke off inside the battery from shaking. I had to buy a soldering iron and fix the breakdown in 3 minutes!
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5
Level 3 Local Expert
October 31
Super , fast , high quality , guaranteed
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Level 9 Local Expert
February 23
The laptop is being checked without you. The marriage was discovered at home. Previously, technicians performed better repairs. The attitude is biased towards customers. Management, pay attention to the quality!
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Level 2 Local Expert
April 7
Excellent service!we repaired the PS4 very efficiently and quickly.thank you!
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Level 10 Local Expert
September 28
Disgusting service. Lack of specialists, rude staff
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Level 2 Local Expert
May 4
We repaired the electric scooter quickly and at an affordable price, thank you
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Level 15 Local Expert
June 14
Refrigerators are well repaired, but the equipment of the latter is a problem. Not only was they not diagnosed, they also lied
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Level 5 Local Expert
January 19, 2023
I applied for a microwave repair. Everything was fixed promptly!) Diagnosis is free - I confirm. The delivery is free - I confirm. There was no imposition of additional services - I confirm. Repair for reasonable money - I confirm. Generally not a divorce! You can safely apply for repair of household appliances, they will help!)
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Level 5 Local Expert
July 8, 2023
I do NOT recommend anyone to contact this service center!!! The service is terrible - they are rude, they either do not answer questions, or they blatantly lie. My computer just stood here for 4 months and came back to me dirty and NOT repaired.
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Level 7 Local Expert
February 16
I repaired the printer, TV and computer. They come and take it away. They do their job well.
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Level 11 Local Expert
March 2, 2023
Yes, rather than work like this, it's better not to work at all. Which they do. I brought the laminator for repair.full prepayment for spare parts, we kept it for 4 months and did nothing. So think before contacting this center.
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Level 6 Local Expert
January 28, 2023
Excellent service, and high-quality repairs I use it all the time, any technique...Well done!!!
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Level 8 Local Expert
July 31, 2022
The front office is excellent! TV repair: the problem with which I applied was solved, but upon returning home another problem was discovered. To pay tribute to the company, they immediately arrived and took it back to the workshop and returned it in full working order the next day.
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Level 4 Local Expert
October 1
It's really bad to have only negatives.
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Level 4 Local Expert
August 30
Serious service.
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Level 2 Local Expert
August 9, 2022
I do not advise you to contact this sharashkin's office if you want to save your nerves. We repaired the TV for 3 weeks, brought it, made it poorly, the picture is rippling, the color is dim. They took it for diagnosis, they have been diagnosing it for a week now. In general, it will be repaired for about a month and then with a fight.
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6
Level 4 Local Expert
August 2, 2022
People, you don't want to go there. This office is just deceiving people. You hand over your equipment there, they may change a part in it, for example, which costs 5 thousand, and you will be billed 30 thousand. And often you can replace this part yourself.
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5
Level 3 Local Expert
September 19, 2021
About the service center. Advantages - the call center is always available, answer calls, report on the state of technology, the receptionist is always polite, quickly take turns, came to fix a couple of times then a TV, then a laptop, showed professionalism in both matters, fixed + cleaning was additionally done Disadvantages - a little further from my house, but the minus is not significant, I will come as needed. Conclusion reliable service center, I advise you
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Level 6 Local Expert
April 30
They do it well and inexpensively
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Level 2 Local Expert
February 26, 2022
For the repair of household appliances, I always contact the iceberg. ru service. The master arrived quickly and repaired the refrigerator, gave instructions on how to take care of it. Thanks!
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Level 7 Local Expert
January 8, 2023
Do you want an honest review, if you want to be deceived, this is what you need, do you want to change the batteries on the remote for 50 thousand, then you are here
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Level 13 Local Expert
May 6, 2021
The TV broke down, called, they came and took me for a free diagnosis, which I actually fell for. On the same day, the manager calls back and says the backlight and power supply burned out, the price of the issue is 32,000 tenge, of course he did not agree to repair and I say take it back, that's what was decided. The next day they call back and offer an alternative solution, they say, we will leave your backlight and change the LEDs that are out of order and the price will be 22,500 tenge. It's a little expensive anyway, I say don't bring repairs. As a result, I ordered the backlight from Ali and changed it with a friend, the price of the issue was 4600 tenge, although I had to wait, of course, but that's nothing. So that's what I'm really getting at. It seems to be a serious office, but you do such things, the appetites of managers decrease a little... I do not recommend going there in general, at least with a TV.
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