Imperiya
Business hours
24 hours
Directions
Улица Ленина
102 m
Information verified by owner
13 reviews
July 29
We often rested in the pizza empire in Karakol, we always liked it, but lately it 's getting worse and worse, last night was the last straw ! We waited for the menu for 15 minutes , the waiter for half an hour , barely shouted to some girl , she was an employee of the company , asked to take the order and she did not understand us , as if from another planet , went to call the waiter , guess how long the waiter came ? And they didn 't come up at all , everyone was running around in the hall , fussing , the manager was called , ordered , I went for the order myself after waiting another 20 minutes , can you imagine I asked the waiter that they would take out ready-made drinks to me ( turned into a madhouse ) fruit tea was tasteless , it turns out the honey was over, but we were not they warned and did not offer an alternative , I'm not talking about lemonades and other nuances , while everyone was banned from smoking on the veranda , saying a fine of 5,000 som , to the question where can I smoke? The manager answered on the street! The incompetent administration did not even deign to explain the situation properly and apologize for the ruined evening! Believe me, we were not the only ones who were unhappy there!!!
See original · Русский
July 19
Today, around 11 p.m., my mother and I decided to have dinner at our favorite restaurant, where we go quite often. But this evening turned into a nightmare that cannot be forgotten. The service has exceeded all limits!
We waited for the menu for an endless time and, in the end, had to take it ourselves. My order, tom yam soup, was brought cold, and the rice was so old that it was crusted. I ordered peanuts, but after 5 minutes the waiter returned with the news that it was out of stock. After asking for the bill, we received the change with a shortfall of 6 som and without a check. To my remark, the waiter, with an obviously contemptuous look, brought a 10 som coin, as if we had been rendered a huge favor.
Having asked to call the administrator Nargiza, we were faced with complete disregard. She was standing with the waiters, and only after my persistent approach deigned to approach. I explained our terrible experience to her, but she replied with an arrogant look: "They brought you 10 som! And about the soup and other things, if you don't like it, we can't help you." And without listening to me, she turned around and left.
At the exit, we again expressed our dissatisfaction with Nargiza, to which she aggressively replied to my mother: "Who are you anyway? I know everything about you!" Her words were so unexpected and absurd that we were simply stunned. Such behavior is unacceptable for the administrator, who obviously has no idea about professionalism and respect for the guests.
The ethics of communication, knowledge of the restaurant business and the ability to work with people — all this is clearly not about Nargiz. Unfortunately, employees like her spoil the image of this wonderful restaurant. Our whole evening was ruined, and the last straw was the aggressive and incompetent administrator Nargiza.
And, as far as I know, providing an account without a cash receipt is a violation of the law on the tax constitution of the Kyrgyz Republic.
See original · Русский
May 15
The prices are good, the menu is good. Everything is delicious.
There were few visitors, but they waited for the order for a very long time.
Service - there is a lot to grow.
Loft-style interior (concrete walls, plants, dim lights)
See original · Русский