Inecobank
Address
Contacts
+374 10 510510
Show phone
Business hours
Closed until tomorrow
Directions
Republic Square
530 m
Nalbandyan / Tumanyan
202 m
17 reviews
July 1
Several years ago, I had an online banking account with Incobank. Recently, I attempted to register for a new online banking account. I carefully filled out all the necessary forms and successfully passed all the verification steps. However, I did not receive my login credentials and was unable to access my account.
Upon contacting your customer support center, I was informed that an individual is allowed to register only once and cannot create a new account. After a lengthy conversation, the support team agreed to send my username to the email address I provided during the registration process. When asked if I had access to the email I used several years ago, I confirmed and agreed to receive the password there.
Unfortunately, it was then discovered that the bank employee who created my account years ago had recorded my email incorrectly, using the domain "protonmail.ru," which does not exist. This error is clearly not my fault, as it is illogical for me to have provided an invalid email domain. Moreover, it is unreasonable that my old account could have an active status with an invalid email.
Despite being verified through the standard procedures, including a selfie verification, your support team refused to correct their mistake and insisted on additional, redundant actions from my side. This additional verification is unnecessary and contradicts the fact that I have already been verified through multiple steps.
It is now 2024, and I suggest implementing a feature that can autofill client credentials after an ID number is entered.
1. Additionally, the system should proactively inform clients about data inconsistencies rather than waiting for clients to contact you.
2. Please correct mistakes made by your employees (like protonmail.ru) and, based on all provided information (Name, Last Name, ID, Date of Birth, document photos, and real-time selfie), update the relation of the new email to the old account.
November 4, 2023
The account was acquired in the spring of 22.
At the end of the year he left for another state.
I transferred the currency and sent it to another account.
The next day, the bank writes to me that they are closing my account because I no longer work in Armenia and do not own real estate. I was already scared because it was written before I received my money. I sent them my residence permit, which was valid for a few more months, but this is not an argument. I am asked to reset the account - withdraw the remaining funds in drams. Well, what can I do, I say that I do not plan to withdraw the rest of the currency in drams, and that the bank can keep it for itself. To which I get the answer that they will find out if it is possible. It is strange that they go to find out after they have notified me that they are stopping the maintenance of my account.
What's next? I keep getting statements from ineko and it's kind of embarrassing. I write to them, how are you, "why do I get statements if the account is closed?" To which they write to me in response - to close the account, pay for the service. Moreover, they demand that I pay for the service for months after they themselves told me that my account was being closed and that I should withdraw my money, and not close some kind of debt.
Now, almost 6 months after they reported the closure of the account, they believe that I have to pay for the maintenance of the account that they have stopped servicing. I thought such a scam was only in microloans of some kind, maybe, or financial pyramids, but no.
What will happen next? I do not know, but fortunately all the messages remained and I will refer to them. To pay the bill that they themselves have stopped servicing, after they have ignored my request for half a year to comment on their message that they have stopped servicing, and that it is necessary to withdraw funds.
If you haven't opened an account there, don't open it. If you have opened it, withdraw it faster and close it. They wrote about what I owe them the day after the Azerbaijani army entered Stepanokert. So, especially if you have a Russian passport, run away from them. Laws, contracts, logic, there is no service there.
I will add screenshots of emails in the near future.
See original · Русский
5
November 12
In principle, I am satisfied, the service is normal, the staff is too.
See original · Русский