InnTourLab
82 reviews
November 17
The Makovsky family, who vacationed from 31.10 to 12.11 in China on Hainan Island, wants to thank Tatyana Yurievna Kozhirnova for organizing our wonderful vacation in this magical country!!!
Thanks to Tatiana, the issues were quickly resolved when canceling the flight from Guangzhou to Sanya, which was a panic for us... She immediately booked our seats for the next flight and thanks to Tatiana, the airport provided us with a hotel where we rested comfortably.
Thank you very much and we will be glad to cooperate with you in the future!!! Thanks!!!
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November 5
We would like to express our gratitude and best recommendations to manager Elena for organizing our unforgettable vacation in Egypt on 10/15/2024.We have been cooperating with her for several years. Thank you so much for helping us choose a great hotel on our budget and competently advise on all our issues, all our wishes were taken into account. As a result, the rest was great!!!!!! Thanks!!! We will be happy to recommend to all our friends to contact Elena for the selection of a tour.
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September 9
We have been contacting manager Diana Khomich for more than 10 years, she has organized repeated trips to various countries, including individual ones. Diana is a professional of the highest class, very responsible and positive. She always took into account our interests, thoroughly studied our directions, offered a sufficient choice of options, helped determine the final choice. After each of our trips, we were happy to share with her unforgettable impressions of the vacation she organized. It is always very pleasant and comfortable to communicate with Diana. We have just returned from Zanzibar. Many thanks to our Diana for this dream trip! I am sure our communication with her will continue!
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July 17
I would like to thank you very much for the excellent organization of our unforgettable vacation in Turkey🏝️
A lot of emotions, impressions, everything was at the highest level🔥 I also became a bride💍🤍
Thank you for your support, help and special thanks for your patience with such a fastidious client like me😂
Now it's up to you to rest!
Thank you very much again 😊
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July 31
We would like to express our gratitude to Olga Meleschek's travel agent for the support and organization of our trip.We discussed all the wishes together, and quickly found a great tour to Turkey.Great Kemer Dream hotel, great food, great room, sea nearby.🔥🔥🔥
We definitely recommend Olga as an experienced travel agent.Always only to her!!!
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November 13
I would like to leave a review about my trip with your company!
In mid-October, we flew with a friend to Thailand and were pleasantly surprised.
It was the first time we traveled so far, but our manager Andrey was always in touch with us, for which we are especially grateful to him, we did not worry about absolutely anything.
The hotel was simply gorgeous, the beautiful green area, the breakfasts were hearty and very tasty, the atmosphere and views were simply
A beautiful beach, there were not many people and not a few, it was very comfortable for us to relax, we also took several excursions and even took pictures with an elephant 🐘
We will be happy to fly with you again, we want to say once again a special thank you to manager Andrey for a comfortable stay and an unforgettable experience.
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September 15
Good afternoon! I want to share my experience with the travel agency name. I can say that we were very satisfied with their services. We were planning a vacation in Turkey at the end of May and asked them for help. The agency manager helped us choose a hotel that matched our wishes and budget. She also offered us several flight options so that we could choose the most convenient route for us.
We were pleasantly surprised by how quickly and efficiently the manager processed all the documents and booked the tickets. In addition, she was always available for communication and ready to answer any of our questions. As a result, our vacation passed without any problems, and we were able to enjoy all the advantages of our chosen hotel.
I recommend contacting this agency to anyone who is planning their vacation. Professionals in their field work here, who are ready to help in any situation and make your vacation unforgettable. Thanks for the great job!
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September 30
Thanks to Nadezhda for organizing our vacation in the UAE. All wishes were taken into account and an excellent Movenpick hotel was selected. We have selected an excellent option for departure dates and the best price. The expectations completely coincided with reality. I will contact you again, thank you!
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September 18
I had a vacation this year for the first time in Turkey. Thanks a lot to InnTourLab agency, the manager Olga picked up a very good hotel for my husband and me in Kemer. On the part of the company, everything was organized clearly and professionally, there was constant communication with the manager. Next time I will definitely contact InnTourlab
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March 14
We express our deep gratitude to Marina Tarasenko for organizing a combat tour in Bali. Well-chosen hotels in both Ubud and Nusa Dua (Ayodya Resort Bali). The large green area of the hotel, a great beach, delicious breakfasts, polite and attentive staff. This is our third vacation organized by Marina. Everything is always perfectly matched to our requests, we listen to her recommendations. We hope for further cooperation.
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August 11
3 months before the planned trip, we contacted InnTourLab, with Olga's manager, negotiated the conditions that were important to us, after the hotel confirmed the reservation (according to the manager), we made the payment. Place of rest: Kemer, Hotel Santana.
Upon arrival at the hotel (4:30 a.m.), the reception staff said through an interpreter that we had no reservation... He checked the voucher and said that he could temporarily check us into an empty room in the neighboring building until the hotel manager arrived at 10.00 am. (the manager also confirmed that we have no reservation).We wrote to our manager in Minsk, described the situation, to which she gave an answer, this cannot be, call the Turkish number of the host party or the guide....and that's it..... (Does a tourist have to deal with the solution of this issue ???) We realized that our manager from Minsk will not do anything, apparently her main task is only to sell the tour!
We went to communicate with the hotel manager on this issue, after a while it turned out that our reservation did not go through some service and therefore they did not see it (what did the manager from Minsk receive confirmation for then???)... As a result, our room was given to other people, and we had to be in the room in which we were settled during all the clarifications.
The room itself (Standard room):
It is worn out, but it is tolerable for such money (this is relative to walls and furniture).
There is no hair dryer, although its availability is indicated on the website, they could not provide anything at the reception either.
Everything is kept on snot in the room, from the toilet bowl to the towel holder. The doors in the stall do not close until the end, after taking a shower, the whole floor is wet. The door to the balcony does not close.
They took out the garbage themselves, because the trash can is very small, like for cotton pads in the bathroom.(Fortunately, the cleaner left the bags).
Of the declared linen changes 3 times a week, they were changed once, and then, at our request. Regarding room cleaning 2 times in 9 days.
They asked to take us to the main building (this was initially discussed with a representative of the travel agency when buying a tour, because they had already lived in the main building of this hotel 2 times and liked everything very much before) there are no places, and no one knows when it will be .....
Regarding the kitchen.
The first 30-40 minutes, the queue for food (thanks for not using coupons at least).
The food assortment is meager, everything is in open containers (flies climb), some of the dishes, including just vegetables, are scary to eat (everything is cherished and old).. there is a feeling that everything that was not eaten yesterday is served for breakfast today, then for lunch, then for dinner, until the dish completely loses its appearance. It's not pleasant to take bread, many people just sort out the bread with their hands, that until your turn comes, all the bread has already been touched by the hotel guests + drops of salad dressing on the pieces themselves (I really hope that it accidentally got there, and not that it's leftovers from someone). Fruits : only watermelon and melon at all times.. Desserts : (we found only pudding and 1 baklava at a time, while the queue was reaching, the dessert was ending).
Of the drinks: water, tea, coffee, and something like juice (it tastes very chemical yuppie), if you want something normal, then you need to go to the bar, but there is no one there. The wine is poured from bottles of dubious appearance (most likely they were simply poured there), poured into plastic cups.
The territory is dirty, the exit from the hotel is a view of the dumpsters...There are steers, bottles, and wrappers everywhere...
Regarding
the staff: The reception staff cannot resolve any issue. They do not have information about the work of neighboring buildings, they do the work: "out of hand." In the dining room, for example, there are individuals who, after 10 minutes of eating, come up to you with a gesture to "lift the plate" and begin to clean the table, spraying detergent, as a result, it is not possible to eat longer!
Only the sea pleases!!!!!!
It is a pity that this hotel lost its status so quickly, it used to be better, we will no longer consider the InnTourLab tour operator, nor this Santana hotel ((( .
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October 22, 2023
We would like to express our gratitude to Marina for organizing our vacation in Turkey. I helped with the choice of a hotel and a place to relax, we rested in the village of Beldibi at the end of September. We rested at the Selchukan Hotel, a good family hotel. The hotel itself is clean and tidy, the staff is very polite and attentive, there are a couple of slides and a swimming pool on the territory. Cleaning was done every day, bed linen was changed about once every two days. I was very pleased that all the entertainment was near the sea, that is, there was no noise near the hotel. There is a lot of food and varied. The hotel was fully populated, the only minus is a small beach for such a hotel, if you come later than 10 a.m. there may not be a place, but since we always went from the very morning and it's not so hot and there aren't many people, then everything was fine, the sea is very warm and clean, of course very large stones in the water, but we had corals, so there were no problems, there was a pontoon and a railing right next to it for entering the water. The beach was also cleaned every day after closing. Animation works from morning till evening. In general, for recreation at this time of the year itself, there is enough of everything.
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December 15, 2023
We returned from the UAE and rested at the Hilton Beach Resort in Ras al Khaimah. A wonderful hotel that fully met our wishes: a large territory, a great beach, delicious and varied food.We were more than satisfied with the rest! This is not the first time we have contacted the InnTurLab travel agency, we always receive detailed answers to all our questions and full support from choosing a hotel to returning home. Always only positive emotions from traveling)) Thanks to the director and managers of InnTurLab for such an organized work!we will contact you again!
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September 10
Many thanks to Nadezhda for organizing the rest!
All wishes were taken into account and we really enjoyed our vacation in Turkey!
We will be happy to ask for help again in organizing our vacation!
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October 10
Thank you to your travel agency for a wonderful honeymoon. Special thanks to the manager Anna, for the excellent advice and professional approach. Organization 100/100
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August 10, 2023
Many, many thanks to Naira for the selected tour! We had a rest in Turkey, Kemer liked everything very much. The Malibu hotel is wonderful, the staff is friendly, there is a lot of food and fruits. I recommend a travel agency to everyone. Naira did everything in the best possible way, was always in touch and generally paid a lot of attention to us.Naira, I wish you and your travel agency all the best, good tourists. Thank you very much for your work!!!
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September 11, 2023
We had a rest in September 23 in Kemer .The Meder Hotel is located on the outskirts, near mountains, clean air, stunning views, spacious beach, magnificent clear sea in the bay. The food is varied, there are a lot of fruits. The staff is helpful and friendly. Many thanks to the girls at the travel agency for their qualified work, and the selection of the tour taking into account our wishes.
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February 26
We traveled to Dubai with Innturlab from February 19 to 24, 2024. Everything was fine, and the selection of the tour was clearly tailored to our dates, the ticket was bought in 2 weeks, Naira worked with us, everything was clear and professional. The host party to Dubai FunSun worked perfectly: transfer, excursions, care. I recommend it, we will come for a new vacation ourselves and you can safely advise your friends
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June 27
Many thanks and the best recommendations to Tatiana Kozhirnova from Inntourlab.I have been traveling only with her help for more than 6 years, I am always satisfied with punctuality, organization, and the highest level of professionalism.I recommend it from the bottom of my heart!
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October 8
I applied for a tour to Mauritius, the proposed accommodation option turned out to be as deplorable as possible (1.5 hours drive to any attractions).
The region is so windy that there are no people who want to swim in the ocean or pool.
Viber has a customer care department, however, I have been waiting for a response for the 10th day)
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September 25, 2023
On the advice of a travel agent, we chose the Caretta Relax hotel. Thank you for recommending this hotel and organizing Olga's tour, I really liked everything. The rooms are clean, the staff is friendly, the food is delicious, the beach is good, the sea is warm.
We were very satisfied! 🥳
The rest was a great success!
We will definitely contact you here for travel arrangements.
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October 16
Diana Khomich is a travel agent who knows what you need better than you do 😊 perfect tour selection, support for all questions, even the most stupid ones☺️
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March 17
we had a rest in September 2023, there are no minuses,only pluses,The staff at the hotel and the bureau are just super,they know their business,we heard at the MEDER hotel,we really liked the hotel,Thank you so much for the good impressions,yu
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October 20, 2023
Thank you very much to Manager Elena for another unforgettable vacation in the UAE. We have been cooperating with her for more than a year, only positive emotions. Always clearly, competently and professionally approaches our requests and wishes and always hits the target) Lena, our family is with you forever!)
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October 31, 2023
In this company, to our great regret, as it turned out later, our manager was Alexandra. Please be SURE to read this review so as not to spoil your vacation!!! It all started with the fact that after paying for the ticket, we were not informed that only three days before departure we would be sent all the necessary documents for the rest, the payment passed, the manager disappeared. When booking a hotel, the company provided us with a transfer from home to the airport and back as a bonus. When we arrived at the office, in order to pick up all the documents and clarify all the information about the transfer, Alexandra began to tell us one information, a more experienced manager, it was clear from communication, periodically corrected her, since the information was not entirely reliable to her! Then we thought probably the new employee does not know all the nuances. When booking a hotel, I asked if there would be a room with a balcony, it was important for us, since we were flying for 13 nights with a small child, to which I received a clear answer YES! Upon check-in, the room was without a balcony, dirty, smoky. We immediately wrote to Alexandra and asked her to resolve this issue. Alexandra advised us to write to the receiving party, and we did so, while receiving an answer as soon as possible that since the hotel has a standard room with a balcony and without it, it was necessary to specify "standard with a balcony" when booking, the room was booked INCORRECTLY! We checked in during the day and there was no dynamics until the evening, I went to the reception and asked to change the room, it was done without any problems, the room was exactly the same without a balcony. On the second day of rest, endless correspondence, of course, thank you that Alexandra was constantly in touch, but this did not warm the soul in any way, since the issue was not resolved. I was constantly told that this is not a quick process, the request was sent to the mail, there is no answer yet, come to the reception yourself, etc., but the manager of the receiving party answered me very quickly, the reception also made contact. On the second day, late in the evening, our room was changed. It turns out that two days of our rest were in full tension and waiting for the issue to be resolved. This is where we thought our adventures were over, but unfortunately not. When we picked up the vouchers, Alexandra said that upon arrival home, the transfer driver would call us and pick us up. After we picked up our luggage and passed customs control, no one called us, after waiting 30 minutes, I decided to dial Alexandra and clarify where our transfer was by calling several times, both on a regular phone and on Viber, no one answered me!!! Then I dialed the number listed on the company's website, the manager answered me and said that he would now clarify where our transfer was. Calling back a few minutes later, we were told that Alexandra forgot to order a transfer! It turns out that when we called, she just ignored our call! Alexandra's attitude to her work is very irresponsible and ugly! Never work with this manager, so as not to face such problems as we faced!
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October 4, 2023
Many thanks to Naira for organizing a trip to the UAE, the Wyndham Garden Hotel. Ajman. It should be noted the high professional level of the specialist, her correctness in communication. The travel agency takes maximum care of the client throughout the tour. Transfer to the UAE at the highest level. The Wyndham Garden Ajman Hotel and its staff deserve the highest praise for the conditions of accommodation, food and recreation provided.
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July 5, 2023
I was in Greece at the end of June. This is a wonderful and fabulous place, especially the island of Sanrini. The hotel is lovely, clean, the food is excellent!!! I would like to express special gratitude to Agent NADEZHDA. She was always in touch, helping with everything!!!! Thank you so much for such employees!!!! Develop and prosper by 5 points as well
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December 22, 2023
This is the second time I'm flying on vacation with INNTURLAB. Recreation and organization at the highest level! I will advise all my friends and I already advise)) Special thanks to Alexandra, who was always in touch despite the heavy workload!
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December 5
Excellent agency👍🏼 The tour was selected for us by Olga Stepanchenko and we were completely satisfied with the hotel, which she advised us, taking into account all our wishes 🥰
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October 6, 2023
I applied to find a tour, agent Marina did not help with this, did not answer the questions asked, the tours selected for her did not correspond to the specified parameters and even the dates that were requested, in a boorish manner told me to hurry up with opening a visa, although it was still 2.5 months before departure. In the end, she just stopped communicating. To date, I have compiled the tour program myself and opened a visa, without overpayments and shabby hotels from Marina. Thank you.
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May 19, 2023
Good afternoon. Thanks to Naira for choosing a tour to the Maldives. I liked the Fihalhohi hotel very much, good, unobtrusive service, friendly staff. In terms of food, perhaps not the biggest choice, but it is quite possible to find a dish to your taste. A rich home reef for snorkeling. The rest was a success.
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June 13, 2023
We flew to the UAE. Everything is great, the agent helped with the choice of the hotel, suggested possible options. We consulted about the trip, and about the Emirates themselves, because this was our first trip. There were no changes, and there were no nuances on their part. Next time, we'll turn to them again.
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October 18, 2022
At the end of September 2022, my wife and I were vacationing in Dubai (UAE). The rest is just super: the sea, the sun, skyscrapers ..., impressions for many years to come!
This is not the first time InnTurLab company organizes our vacation. InnTurLab's work is performed at a high level: quickly, clearly and competently! Excellent recreation organization, the most favorable and comfortable conditions, caring attitude towards tourists.
We express our deep gratitude to InnTurLab for an excellent vacation!
Separately, I would like to mention Kukel's manager Marina for her professionalism, work and care. Marina is an excellent organizer, polite, attentive, always answers all questions, takes into account all wishes, gives the right advice and hints. And as always, an excellent result is an excellent vacation! Thank you Marina! I wish you good health and great success in your work! We will only contact you for longer!
We wish the InnTurLab company prosperity! We trust our vacation only to you! Continue to give people a wonderful and unforgettable vacation!
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August 9, 2022
I had a rest in early August in Kemer, at the ELAMIR hotel (4 stars). The hotel is located on the outskirts of Kemer itself, around the mountains (the view is simply amazing), to the sea (1 line),5min, access to the sea is very well maintained and clean, there are plenty of sun beds on the beach, beautiful design of canopies, staff constantly walks, small pebbles on the beach, which is very convenient (even children without slippers can running), changing rooms, showers, footwashers. Everything is very fine. The hotel itself is small, there are two huge terraces, one of them near the pool, where there are also sun beds in the delivery with canopies. The hotel has two bars: free wine, gins to choose from, beer, coffee, tea, water. Everything is very well maintained, order and cleanliness are always maintained, there is always enough space for everyone. The rooms are relatively large, the room has everything you need (built-in large wardrobe, safe, TV, built-in furniture with shelves and mirrors, bedside tables with night lights. A lovely large bathroom with a huge shower. Everything is in excellent condition. Cleanliness is maintained every day. The maid changes bed linen and towels every day, washes, cleans, cleans. Everything is at the highest level. The hotel itself looks very beautiful, both from the outside and inside. Three meals a day (buffet), quite varied. Vegetables and meat dishes in different preparations, for every taste. Always fruits and sweets. The hotel, the service deserves a solid 4.5 stars. I highly recommend it to those who want to relax well, beautifully and cleanly, also every day with entertainment and. Many thanks to InnTourLab travel agency, especially agent VERONICA, she managed to solve all my whims and wishes in two days, it deserves a lot of respect. Thank you so much for this wonderful vacation, thanks to you, the vacation turned out to be 5+
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November 15, 2022
With the help of Tatiana's manager, we flew to the beautiful Amar Premier Palace Hotel, in the Kemer area, Turkey. A magical place, mountains, pines, the sea...)
Many thanks to Tatiana for her attentive and sensitive attitude to the needs and desires of me as a client and for the ability to maintain a warm connection, which is simply priceless nowadays!
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April 14, 2023
I found out that I would have a vacation a couple of weeks before the trip. I turned to Tatiana, as she was recommended by friends.
Since he was flying alone, the choice fell on Egypt. Tatiana recommended the hotel to choose from the ones she liked (Sunrise Remal Resort). The hotel is fresh and very good: I was pleasantly surprised.
And, of course, they go to the Red Sea for the reef.
Feel free to contact InnTourLab and, in particular, Tatiana. Since he was flying alone, the choice fell on Egypt. Tatiana recommended the hotel to choose from the ones she liked (Sunrise Remal Resort). The hotel is fresh and very good: I was pleasantly surprised.
And, of course, they go to the Red Sea for the reef.
Feel free to contact InnTourLab and, in particular, Tatiana.
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September 2, 2023
We spent time in Batumi, Georgia, in the Green Cape Tower. I liked everything very much. Thanks to Alexandra for the high-quality selection of the tour and support during the trip.
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June 28, 2023
We booked a tour to Sri Lanka in May 2023. An honest travel agency without imposing unnecessary services. We picked up the best offer together. Our manager Tatiana has always been in touch. Thank you for a wonderful stay!
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April 5
We found the tour on the Internet, left a request, and called back in a couple of minutes. We drove up to the office in half an hour, paid for it. And op, we're at the sea in a day. I recommend.
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January 17, 2023
Great company! We flew to Sri Lanka from Moscow. We were looking for a vacation in a few days, the company quickly selected several options to suit our wishes. We quickly discussed everything, paid for it and flew away to rest. Round-the-clock online support by an employee. There are no complaints about the organization. Hope, Thank You!
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September 11, 2022
Many thanks to ITL and especially to Anna Lebedeva for the excellent work in organizing my vacation in Thailand in 2022. Despite the constantly changing demands of the Thai side and the acute shortage of time, Anna was able to quickly change all the necessary documents, the sandbox, tickets and accommodation. During my vacation, I constantly got in touch and solved problems that arose. And then, in the conditions of canceled flights and blocked flights, she was able to safely deliver home. I hope to continue using ITL services and will recommend it to friends and acquaintances.
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August 22, 2022
It was the first time we contacted this travel company, and we never regretted it. We had a vacation in August 2022 in Gelendzhik, the manager Marina was very helpful with choosing a tour, explained everything and was always in touch with any questions. The rest is excellent, thanks very much to Marina's manager, and in the future we will contact only this travel company.Thank you very much.
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April 23, 2023
I do not advise you to apply, the vacation is spoiled, an irresponsible approach, even the passport data was mixed up in the documents.
There were very big problems with the settlement, the careless attitude of employees who do not want to be responsible for anything!
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May 22, 2023
Nair's excellent manager explained everything in detail, answered quickly and in detail. The hotel was picked up wonderful
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November 28, 2021
We went on vacation from this travel agency .I liked everything, initially I was even sure that I would travel only from them on my next trips, until the travel agent stopped responding to me on the day of departure from Minsk. And I needed to know the answers to my questions. As a result, I had to learn from leftist people. They contacted me only on the day of departure to Minsk ( they said that there was no connection . I think that this could have been warned in advance and given another employee's spare number, in case of force majeure). In general, everything is fine, but this moment, personally, I was very confused. Therefore, only 4 stars
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May 27, 2022
Good afternoon. It is not the first time I use the services, I am always happy with my vacation.Special thanks to Veronica, she always takes into account all wishes and will tell you about all the moments. Thank you for a great May vacation👍👍👍👍👍
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April 23, 2021
A good travel agency! I was vacationing with my family in Egypt in the summer of 2020. The tour was selected for us by Tatiana, a pleasant person and a professional in her field. We got everything we agreed on and hoped for. There were only pleasant impressions from the rest, and from cooperation with InnTourLab, and from communication with the manager Tatiana!
We will definitely contact you again.
Sincerely, Vitaly. Minsk.
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December 17, 2020
I want to express my deep gratitude to the manager Tatiana for a perfectly organized vacation! Thank you for promptly helping to select a hotel and advise on all issues that arise, and always stayed in touch with us! As a result, the rest was great! Thank you, I will be happy to recommend to all my friends, contact Tatiana for the selection of a tour)))
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July 21, 2020
I really want to express my gratitude to the travel agency InnTourLab, through which my family and I recently traveled to Turkey. We fly with our family on vacation every year and every time the manager TATIANA selects and advises hotels in accordance with our requirements and preferences. Always in touch 24/7, polite, kind-hearted. We quickly picked up the tour, confirmed our order QUICKLY too. THE main thing is without "jambs" - in general, they work clearly and according to the client's budget!!!
I am sure that we will contact this travel agency more than once. Thank you for your work, special thanks to Tatiana, who wants to have a great rest and choose a really good option for traveling by running to her)))))) See you in November 😉
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January 22, 2021
We ordered a tour to Thailand from Tatiana, a professional in her field (I advise everyone to contact her). She helped me decide on the city and the hotel. She supervised our vacation from the first one for arrival to return to Minsk.
They helped us with visas, InnTourLab is fully engaged in documents (filing, timing control, refund), which unloads as much as possible before the vacation.
Special thanks to Tatiana for her patience, understanding and responsiveness.
The next vacation is only for her and only at InnTourLab!
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