Long queues, but good service. Friendly staff, clean, warm building. But, as a client, I'm not satisfied with the prices. (High percentages for loans, not decreasing percentage of loan)
Abduazim Abdullaev
Level 9 Local Expert
November 9, 2024
Not Bad. Many workers in order to deal with clients. Even though it seemed much many clients inside, they are served fast
Shakh Jakhan
Level 2 Local Expert
October 8, 2024
Very terribly place with full of people, no accuracy
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Meer Ahmad
Level 6 Local Expert
October 13, 2024
A good banking system of uzbekistan
Sevara Odiljonova
Level 6 Local Expert
November 20, 2024
Very long queues.
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Suhrob Xaliraxmanov
Level 4 Local Expert
March 2, 2024
Super filial
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Рашид Тешаев
Level 7 Local Expert
April 4, 2023
Excellent customer service
Диёр
Level 15 Local Expert
November 13, 2024
The issue was resolved quickly, but a very strange branch. All employees sit close to each other in the same room in an incomprehensible row, like a maze. The waiting visitors are standing right there. It turns out that you sit down with an employee to resolve the issue, and there is already a queue behind you at arm's length. It feels like it's not in a bank, but in a clinic.
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Эдуард
Level 3 Local Expert
February 8
I came to get a HUMO card on January 24th, today is February 8th, they still don't give me a card! Every time they say that the card will arrive soon, and they feed me breakfast. It's been two weeks since I applied for the card, and I've paid for it, but there's no card. The man at the 8th window promises to give it to me every day, one day I sat there for 5 hours - he told me that he would arrive in 15 minutes. And so they still have my head.
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Ravshan Mexmanov
Level 9 Local Expert
November 28, 2024
I liked the girls at the reception here. They're great. They explained it, failed and showed it. This is a good service. But the parking attendant screwed up as always. He asked for too much money. I stayed there for exactly 30 seconds. But despite this, the parking attendant asked for 10,000. But I have no complaints to the bank.
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A S
Level 10 Local Expert
July 4, 2024
Well, it was just a quiet horror ((( Guys, of course I try to look at everything with a little humor and philosophy, but in this case it wasn't enough. The space is very small, there are a lot of people, and the worst thing is a single exchanger. It is located outside, where no conditions have been created for customers. Gentlemen, the owners of the bank, I ask you to come here and feel the whole "atmosphere" for yourself. At least change the front door or something))) The melody of these sounds still rings in my ears. In short, such an attitude towards people does not suit such a bank.
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B Rustamovich
Level 11 Local Expert
January 8
It's a complete mess, is it really so difficult to put an electronic queue machine for the cash register (it's like a live queue at the cash register, but still someone climbs without a queue, because of this they swear, they fight..)..? Please put an electronic queue machine..
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Ихтиёр
Level 4 Local Expert
August 3, 2024
The service is excellent. Friendly staff. A quick solution to your problems. Sensitive attitude to the client. Use this particular branch of the bank. I highly recommend it, you will be satisfied.
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Улугбек Кораханов
Level 7 Local Expert
February 21
Kapitalbank is the best bank for dealing with dollars and visa. And this service point is one of the best. We found a solution to the problem on Saturday (a non-working day). Deserve 10/10
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Nasibaxon Yusupova
Level 10 Local Expert
November 8, 2024
There's always a crowd of people, a sooo small room. The queue is unrealistic, the bank's most specialists are not the "most specialists". But in general, banking services are satisfactory.
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Мещерина Натали
Level 8 Local Expert
September 12, 2024
The only drawback is the small parking area! There are a lot of customers, but the employees do their job promptly. Each employee is very polite, always answering additional questions. I highly recommend this bank for both individuals and legal entities!
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Shoxrux R
Level 9 Local Expert
August 15, 2024
There are a lot of people. It is better to leave the car on the opposite side of the street. Humo terminals for payment by bank details always work, unlike other branches of Bank Capital. There are always a lot of people, avoid going to the bank on Monday and Friday. On other days, the service lasts for 10-20 minutes.
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Александр Иванов
Level 7 Local Expert
December 7, 2024
I quickly and conveniently got myself a UZ card and a dollar visa, again I can pay for any services, a convenient bank application and transfers abroad)
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Mirafzal Azizov
Level 10 Local Expert
July 26, 2024
My experience with this bank left an unpleasant impression. A simple request that should have been processed within two days dragged on for as long as ten. The lack of efficiency and transparency in the work causes serious complaints. At the same time, the bank's employees were unable to provide an adequate explanation of the reason for the delay. Expectations have not been met, and I hope that in the future the bank will take into account its shortcomings and improve the level of service.
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Аяна Файзулина
Level 6 Local Expert
August 3, 2024
Very negligent attitude towards customers! 1.08, somewhere at 9:50-10:05 I arrived at the bank, wrote a statement about changing the number, window number 8, I do not remember the operator's full name, the girl served. 2 days have passed, they tell me that your application is not there, you need to come to the office again. I can't come back to the office. The result is that I will be without communication and without a card abroad!
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Alexey G
Level 12 Local Expert
August 12, 2024
By Tashkent standards, it is a pretty good bank (I recommend it first of all, especially to foreign citizens). The quality and time of service depends on the specific branch. This branch is one of the main ones in the city, so everything is quite decent here (when compared with other local banks). There are long queues and chaos (depending on the time and day of the week), but it also happens that there are no queues at all and you will be served in 5 minutes and immediately given a card on the spot. However, some employees sometimes lack the knowledge and professionalism to provide full information about the services or to assist in solving the issue. Senior managers need to pay more attention to the training of their employees. But I want to note that the bank has one of the best mobile applications in Uzbekistan, fast money transfers even between countries and a good selection of debit cards.
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4151 Gr
Level 9 Local Expert
January 25
Professionals in their field. Unlike other banks. The customer orientation is felt.
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Евгений Шнайдер
Level 2 Local Expert
December 19, 2024
They serve you quickly and efficiently. I was very surprised by such good service
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Нуриддин Османов
Level 2 Local Expert
October 7, 2024
For the 3rd time I want to get a visa, I order a card Online. This is the third time I've been refused. I'm doing everything according to the instructions, what's the problem?
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Sergey Dalchenko
Level 5 Local Expert
July 17, 2024
With the help of this bank, you can make yourself a viza gold international. Plus, there is an exchange of rubles for soums at the normal exchange rate. Queues are acceptable, you won't waste much time.
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Объем ,движение.
Level 7 Local Expert
February 26, 2024
There are a lot of people all the time, I don't understand why? Although the electronic queue is organized, it's still a bit of a mess, the scoreboard was not working that day, which showed the queue, maybe because of this.. the premises were narrow, there were not enough sofas, like a herring in a barrel, it was Monday, maybe because the bank had not worked for two days, people came running over the weekend..
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Дилдора
Level 9 Local Expert
May 17, 2024
Operators are very slow to serve, they are distracted when working with clients. The money that I deposited to replenish the card was entered only after I called the helpline at the head office
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Алексей Орловский
Level 7 Local Expert
November 11, 2023
A lot of people are crowding at the entrance. A strange scheme of replenishment of the account, first go to the manager, he will write out a piece of paper, and then go to the cashier give the money, and then return the spine to the manager, and then you can wait 50 minutes and the money will not come to the account, when calling the hotline, the girl will say now I will transfer to the bank and hurry, and only after that after 10 minutes, the money will be credited to the account.
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Фарход Низаметдинов
Level 7 Local Expert
August 14, 2023
There have been a lot of customers lately. But the guys are coping.
It's a good bank, I like it.
The application works perfectly for both clients and corporate users.
Thanks to the team!
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Abbos Amritdinov
Level 5 Local Expert
June 20, 2024
The waiting time was terrible, I stood in line, only then they said that to withdraw cash from the card, you need to go to the cashier No. 1, while the second time was standing, the bank closed👍
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Екатерина Михайлова
Level 5 Local Expert
June 10, 2023
All questions were clearly answered at the reception. The bank starts working at 9 a.m. People start crowding at the entrance from 8-30. Therefore, come earlier. Before the opening, a guard comes out and starts handing out electronic coupons according to the requests of the people standing. At 9 we went to the bank, there were a lot of windows, everyone was working. The crowd came in and immediately spread out through the windows. The manager gave me a full consultation. I liked.
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Alex H.
Level 3 Local Expert
July 1, 2024
In the age of digital technologies, you can close and open an individual entrepreneur or an enterprise online on state services, but to close an individual entrepreneur's account in a capital bank, you need to bring a paper certificate from the tax service. An extract from the cabinet of state services on the absence of tax debts and activities is not suitable and you need to wander around the city. Digitalization in a private bank is worse than a state body. The paradox…
You come to the department, the staff ignores and mumbles it is unclear who is dealing with the application, they throw it on each other, you wait for hours. The worst bank for sole proprietors with zero quality of service.
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Фируза Якубова
Level 10 Local Expert
January 18
There's always a long queue, and the staff is always annoyed.
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Aigerim Amirkan
Level 13 Local Expert
August 17, 2023
I was here once, the queue didn't go fast. But the bank's employees seem to be responsive, answering questions to the best of their knowledge about the bank's product. They mostly refer to the sources of the site, but they themselves do not know the terms of the products.
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Голубь Лилия
Level 12 Local Expert
September 8, 2024
A strange bank , it is impossible to make an online transfer to another country
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Галина Ли
Level 4 Local Expert
August 26, 2024
Good service by the operators, but you spend a lot of time in line at the ticket offices.
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Shovkatjon Avazov
Level 8 Local Expert
December 18, 2024
The fastest service. I took a visa card in an hour
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Ekaterina Stronskaya
Level 17 Local Expert
July 2, 2024
A complete set of products and operations! I was withdrawing dollars from the card, there was a live queue at the cashier, everything was fast!
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Abdulloh Fayzulloh
Level 13 Local Expert
August 8, 2024
I got Visa and Uzcard in 30 minutes, isn't it great?
I do not advise you to take out a loan, why do you need problems?
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M Abdullaevich
Level 5 Local Expert
January 23
Juda zo'r bank hodimlariga gap yoq chotki ishlashadi
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Direscorpion1
Level 8 Local Expert
November 13, 2022
It's a good compartment, but apparently they don't have a card printing machine, so the cards are not made as fast as in the central compartment. The employee who accepted the application for the card did everything quickly and clearly. One of the disadvantages is a vending machine, it is pushed to get a ticket, and when you are in the department for the first time, it is not at all obvious that you need to enter your number there
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Самира М
Level 5 Local Expert
July 31, 2024
The vapshe staff does not know how to speak and hear and is very rude, no respect, just no words
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Наталья
Level 10 Local Expert
July 10, 2022
It is difficult to compare the banks of Uzbekistan with Russian digitalized banks, where only the old generation or something extraordinary comes.
The service resembles the service of 10-15 years in Russia.
The establishment of the card- 4-5 hours of waiting in line, the card itself was given after 20 minutes.
Cash withdrawal via the Golden Crown - about 2 hours queue to the operator.
Currency exchange from 30 min.
The bank has a function - an electronic queue, maybe everything would be a little faster with it.
Although the bank does not specify a break, the operators of the department leave to eat from 13 to 14 hours and the service freezes.
There is a place to sit here, but not enough.People are literally sleeping here, waiting in line, but at least under the air conditioner.
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Андрей Ирбеткин
Level 8 Local Expert
May 1, 2024
-10 stars out of 10, the worst place on earth
We arrived at 12:30, while lunch is still on, while something else is on, the card was made at 16:30
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Виталий Фролов
Level 9 Local Expert
May 25, 2023
Employees don't know their system well. What are the operators of the call center, what are the managers in the branch. When issuing the Humo card, the manager promised that it was accurately connected to SMS notification. However, I had to come back and then call four times while they turned on this feature.
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Хасан Эркиналиев
Level 9 Local Expert
October 18, 2024
nice place staff too
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Chzhan A.
Level 2 Local Expert
January 13
The service is always very slow, the horror•••••••
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Надежда Меньшикова
Level 10 Local Expert
October 17, 2022
I signed up in the app for a specific time. I came in advance. I took the ticket. I stood in line for 40 minutes. Although it was written in the ticket that there were 0 people in front of me. When I decided to figure it out, they told me that I was Russian and therefore no one was calling me, because I wanted to make a card not for myself, but for my husband, being a bank customer. But how did they know what I wanted to do? The fact is that they never called. It is useless to sign up for a specific time!!! The attitude is racist and boorish!
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Больше с.
Level 3 Local Expert
September 6, 2022
Someday, the service of Uzbek banks will learn not to misinform customers, not to be stupid, not to be rude, not to pretend that they know when they don't know and lie
But not in this life. Not in this one
It's a pity I didn't see my operator's last name, I would have left a huge review for her!
How can such specialists be put on the front line to communicate with people is a big question.
P.S. I speak Uzbek fluently. It would be better to speak to her in Russian, maybe at least she didn't hide behind rudeness and intonation.
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Edgar Pucinsh
Level 8 Local Expert
December 21, 2022
A nice girl at the reception helps to figure out which specialist is needed, everyone works quickly and politely.
I recommend signing up through the app.
You can open an account for a non-resident 👍