Let's be objective - good service, although there is something to improve.
You need to be aware that not everything will be returned immediately. In most cases, people return on time - even if they don't, it's okay. Get in touch with the borrower (it's great that you can write to tech support and they will give you his number). Calmly explain the whole negative situation. Wait, the penalty will accumulate, in any case you will receive the funds back (in a month or half a year - it is not so important, the penalty will cover, long-term perspective). Think globally)
Different situations happen. Everyone understands perfectly well at the very beginning that it will not work just like that and not return without consequences.
And do not throw in the last finances - otherwise, if they do not return on time, the sediment will definitely remain)
The arbitration court provides the necessary documents for collection. Yes, this is how the system is built, which then needs to be confused (to transfer documents to the economic court and then to the OPI).
And it's not for nothing that the system (based on the ISI data) assigns a rating to the borrower. I would not recommend submitting applications below 50. Although they returned it without problems and with a rating of 43.
To sum up, thank you who implemented such a project!!!
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ya-gerasimova505
Level 4 Local Expert
November 25
There are not many options in our country to completely throw mud at such skrvises, but there is still a BUT!
Incomprehensible CI checks and verification, which lasts for an unknown amount of time every three months.
As a result, you will be able to pay off the loan, yes. But there is no way to take it at this time. It's like it's being done on purpose.
What is the most important thing that can change for a person in three months if the rating was initially good?
The support service exists somewhere on another planet. You ask for help and speed up, in response there are only template answers.
In general, I did not read it carefully at first, as a result, I need an eye... As if there are a thousand people there who need to be checked in a day? ((Extremely incompetent.
I don't need a loan at this moment, but you're shaking your nerves with these checks. ((
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Александр Моев
Level 2 Local Expert
July 11
The office seemed normal at first.But, she soon began to raise surprises.In the process of my "Debtor" status and when the repayment period has not yet arrived, my status for some reason turned out to be Inactive.The "smart guys" there told me that I need to do facial biometrics.I can't count how many attempts I've tried, it's a lot! And it's always the same-either "failed to recognize, or insufficient recognition level" Something like that.And the support service responds like bots:you must undergo biometrics, not paying attention that it is impossible, well, for sure.And then they blocked me altogether, writing that I had tried everything.They do it on purpose!!! 1, To bring the creditor to court and milk money from him for "help" in court. 2. Increase the debt by 50% of the loan amount (under the agreement) and get your 5% already from the increased amount.That's it, brothers.These are my only conclusions and that's all.Therefore, I do not advise you to contact this desk.And the idea itself is good.It's a pity that they smell rotten inside.
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joink н.
Level 3 Local Expert
October 6
In theory, you can get a plus, but too many people do not want to give money voluntarily. You have to take the borrower's contact phone number from the service, call them, persuade them. The service itself does not take part in this at all - it only collects money. The rules are written crookedly, the sequence of actions is not clear. The lender is not protected at all. When you give a loan, you don't know what really awaits you. It takes at least 6 months to repay a problem loan (we wait until the penalty runs up, we wait for an answer to the claim, we wait for the arbitration court, we wait for the court decision, we send the decision to the economic court, we wait for the court decision, we send the court decision to the OPI, we wait for the OPI to collect the money). In general, I tried, eventually worked in the negative and retired from the service.
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Александр Астапенко
Level 2 Local Expert
July 6
They live on a commission, their arbitration court is a fiction, they take a percentage, they take money for allegedly proceedings, and the impact on the debtor is a letter to the post office that, they say, you owe. And you are sent to court to continue to sue. Bailiffs then come to the borrower through a civil lawsuit, or the collection is compulsory. There is a lot of hassle, a lot of time, but those who decided to cheat so easily will then give many times more, taking into account all legal costs.
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Алексей Кухта
Level 11 Local Expert
March 27
Very good service! Everything is honest and clear, there are no hidden payments, you choose and calculate your payment options yourself. The staff are very polite and treat people with understanding.I would like to wish all employees of this service prosperity and expansion!
I recommend it to everyone!
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Виктория Стра
Level 2 Local Expert
March 29
Never lend money there, especially to those who ask for it themselves!People haven't returned money for months!The application takes its commission, but debtors are not affected in any way!
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Елизавета Лобанок
Level 4 Local Expert
October 22
Good service, competent support service 😊
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Денис Зублевский
Level 2 Local Expert
October 21
Good and convenient service
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Иван Радюкевич
Level 12 Local Expert
May 14
Thank you for being there. We hope for your promises on process automation.