I used the services of this branch a lot during the period of active shopping and trading on Ebay and other sites.
Before the "upgrade", the service was fast and not too boring. Now, as the so-called parcel supermarket has been made out of this department, everything has become bad. When ordering something small, looking for your thing in a basket full of the same little things from some Ali Express is a waste of time and effort. Parcels were often lost and the cell was not indicated, which made the search a worse challenge. And a couple of times my parcels were not put in the cells at all, but they actively sent me to dig into them. In such cases, only the very persistent poking of the staff helped to dig the parcel out of the bag in the corner.
In cases when I was away, and parcels came to me, my relatives, with all my documents, could not pick them up (although, the question is, what is suspicious about a person with the same surname and with all the recipient's documents).
In principle, they work well when the above circumstances do not happen. They serve you quickly if you catch your parcel. But this whole system with parcels in cells is unreliable and time–consuming nonsense, as for me, especially with the sometimes overlooked quality of work of those who sort parcels.
Fortunately, it is now possible to use the postamates. And they certainly save time on receiving parcels.
There are almost no complaints about sending. Except that the lack of the right packages is sometimes annoying. They sent garbage bags to the store once, because you can't just send them in a box. Why? What for? And who knows?
UPDATE, 1.11.24
I'm lowering it from 3 to 1, because I haven't had such a fecal aftertaste after visiting a place for a long time.
What's the point? I came to somehow pick up an order from eBay, shipped from Britain via Royal Mail without a track number.
When asked if it is possible to find out if the parcel has arrived and where it is, the employee first says that it is impossible to find it without a track number, then that if we only stumble upon it. And then how do they receive parcels? I thought I could review all the cells, asked which row is allocated to a specific street, they used to do this. The employee began to say that there were a lot of parcels and there is no such thing now. And what is the logic? If there are more parcels, wouldn't it be more logical to sort them in an organized manner by some kind of rows-areas? I was ready to search all the rows, in that case, but in response to this I heard in a threatening tone that they had cameras there and it was impossible to dig into the cells. I already started asking what would happen in the end, how will you do your job, and this employee just switched to something, only abandoning that I was interfering with her work (which, judging by the fact that I was left without a message, she does not do).
In short, we are very proud of all these progressive services, but in order to think over the details (in order to avoid the above-described situations), to work with the staff is fu, no, it's better to brag again how cool it is that we have self-service here. Disgusting.
UPDATE 2:
I called back, wrote about what happened and found the package myself. Hurray! You can't return the damaged nerves, but at least a birthday present for your wife will still fall into her hands. I will return one star for this, lol.
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Абдулкасым Тиллабеков
Level 5 Local Expert
December 27
Hello! I visited the central branch for the second time Due to the fact that at the end of the year, there are a lot of people, only one operator works (sending registered letters) I waited for an hour, the queue did not move, One visitor only handed in a whole package of letters (maybe a chi or a notary) There was a chi in front of me, too, with a package of letters) I left without sending my one and only letter, Dear heads of Kazpost, it seems to me that you need to monitor the exits of your operators to work on such days
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933768 Златкина Елена Иосифовна.
Level 5 Local Expert
October 27
I mostly go to the department where they deliver parcels from China. The staff there are very attentive, they will always help if you don't know something. Also, the guards always open the door if you can't. And they will help you find the package.The service is at the highest level.
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Александра Павлова
Level 9 Local Expert
August 21, 2023
Fast service, very polite staff, convenient supermarket of parcels, as well as their tracking. Even the guards are polite and friendly 😄👍 staff help in finding parcels if difficulties arise.
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Александр Форрат
Level 6 Local Expert
July 7
The staff is polite and courteous.
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Владимир Бережанский
Level 10 Local Expert
April 3, 2023
Pleasant, sincere staff, responsibly approach their official duties. They do not leave any client unattended. I really liked the service. I recommend it to everyone.
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Александр
Level 8 Local Expert
April 22, 2023
About the parcels, I can say that it only got worse. Previously, all parcels were in one cell. Now, if you pick up several parcels, they are all in different places (cells). It is unclear why they did this. I did not use the rest of the services.
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1
Георгий Горковенко
Level 4 Local Expert
July 23, 2022
Out of the ordinary poor service in the post office, first of all, the parcel arrived and lay there for a week with my number indicated on it, the staff did not even deign to inform me, although it had happened more than once before, secondly, they took money from me for storage with the view that I owed them something and at the same time, having not broken the check, it became easy I don't recommend Sharashkin's office
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Лилиана Апокина
Level 7 Local Expert
August 9
It's a madhouse, as always.
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Руслан
Level 8 Local Expert
June 25, 2022
I moved here from the Mira post office, next to the north one. I received a notification, came and took it away. I've only been in the queue twice. On average, no more than 10 minutes (taking into account the search for your parcel in the mailbox)
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Роман Можаров
Level 7 Local Expert
December 20, 2023
As the post office was under the USSR, it has remained so. The repair has changed, but the queue remains
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1
Elia
Level 8 Local Expert
March 19
I've only been 3-4 times, but I'm happy with my work
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Виктория
Level 5 Local Expert
January 29
Polite and competent staff
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1
Вуколов Станислав
Level 5 Local Expert
October 20, 2023
Excellent organization of work.
In department 9- none.
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Kairat Saparov
Level 10 Local Expert
November 11, 2023
Quickly. Promptly. But few smiles.
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Любовь Рябых
Level 2 Local Expert
April 27
They came, there is no light, an accident.
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Ermek Raimbekov
Level 12 Local Expert
January 25
There is no parking only along the road
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Альбина Аглиуллина
Level 10 Local Expert
July 15, 2023
A terrible place, two windows and a schedule work when they wanted to, then they went to lunch
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Дарья Гайнутдинова
Level 8 Local Expert
March 18
Permanent queues
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Канат Кошанов
Level 9 Local Expert
May 26, 2023
Everything is long and slow , the workers' salary is small and there is nothing to scare them with
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Станислав Чинченко
Level 11 Local Expert
March 20
Very good
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Мадам Людмила
Level 12 Local Expert
June 5, 2021
The building itself is historically significant, of Soviet high-quality construction.
Kazpost employees are professionally untrained, poorly versed in the products of Kazpost bank.
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Боцман
Level 5 Local Expert
October 12, 2023
Moronic labor organization
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yuristestepanov
Level 9 Local Expert
June 15, 2021
Nothing special. So, everything is simple. Sometimes long queues don't move for hours. Bank cards are not accepted for payment.
In the computer age, there could be more affordable amenities
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Artem Bukhonin
Level 6 Local Expert
April 7, 2021
To say it objectively... The mail does not have enough competitors... Programs are hanging, operators are changing like gloves because of the heavy workload and low salaries. Live queue shipments, there are still no coupons. In general, the level... I am not satisfied with the desire for fast delivery throughout Kazakhstan... People lose a lot of money because of this =(
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Ольга Б.
Level 4 Local Expert
March 3, 2020
1 for the fact that this is the central post office, and there are mainly two windows!!! And why not!!!? Just think, a lot of people are crowding into the hall - no one cares about it!!! People sit, wait, you have a whole life ahead of you))) Yes, this situation is not surprising, after talking with the staff of the post office, it turned out that the salary is PENNIES, and the requirements are wow- in general, no one wants to work there. Well, then what can I say about our mail!!!?- HORROR AND SHAME!!! I no longer go into the details that often sent parcels end up in the wrong place, the same applies to incoming parcels. And also that the delivery time of parcels also leaves much to be desired, but this is about Kazpost in general, not about this particular branch in particular... That's how it is.
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Azamat Tasmagambetov
Level 4 Local Expert
October 25, 2021
RK, North Kazakhstan region, Petropavlovsk, 61 Pushkin Street, incoming parcels are sorted for several days, or there is a shortage of sorting staff or they are all lazy
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1
Алексей Власенко
Level 19 Local Expert
February 23, 2023
It's a great place, all at once.
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Вадим Блажевич
Level 11 Local Expert
December 15, 2023
Mail as mail
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Инна Убыкина
Level 6 Local Expert
May 14, 2023
Excellent service!
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1
Александр Ч.
Level 3 Local Expert
August 9, 2022
At 17:50, everyone was already going home and did not accept the payment
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Зибаш Бейсенова
Level 3 Local Expert
July 5, 2023
Super well done
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1
Иван Жданов
Level 11 Local Expert
August 29, 2021
I received parcels from Ozone and China. Everything is fast. Conveniently done.
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кирилл ф.
Level 3 Local Expert
July 18, 2020
The staff is working just to work. NOT FOR PEOPLE!
In my opinion, the whole system needs reforms. The parcel is delivered from the station to the main post office for 2 days! It is not conceivable.. 21st century.
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Денис К.
Level 9 Local Expert
August 27, 2020
The most complete managers and maintenance staff can get up and leave for 15 minutes without explaining anything🤦♂️ it feels like they are working for a cup of rice
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Бархатова Марина Бархатова
Level 6 Local Expert
July 25, 2020
Fast service. Everything is well organized. The guards are polite. It would be like that everywhere.
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5
Сергей Китаев
Level 3 Local Expert
January 12, 2021
Very long delivery, it is impossible to get through, I spent 1000 tenge while waiting for the operator, I did not wait.
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1
Габит Рахимов
Level 6 Local Expert
February 22, 2023
Everything is as it should be
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Татьяна Прийдак
Level 2 Local Expert
March 30, 2020
Everything is fine, the service, the work schedule.All parcels are in excellent condition. Thank you.
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Ивпнова Ивановп
Level 6 Local Expert
April 11, 2021
Well done! Fast, courteous service
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Кристина Золотова
Level 5 Local Expert
June 30, 2023
It will go)))
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Сергей Бритов
Level 18 Local Expert
July 2, 2019
The postmarket is beautiful and convenient. The SMS service is driving.
Among the disadvantages, there is no coffee machine and air conditioning. With a large crowd of people, it becomes unbearably stuffy.
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Сергей Люшин
Level 14 Local Expert
December 27, 2019
Long queues, lack of operators, although everything works at first glance, an electronic ticket (in line) and waiting places
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Айбар Оспанов
Level 5 Local Expert
February 7, 2022
There are always queues at the reception of parcels.
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2
Виталий Санин
Level 10 Local Expert
February 10, 2022
Maintenance of the gelatin
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2
Сержик
Level 4 Local Expert
February 8, 2023
Well done!!!
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1
Ирина Галилеева
Level 8 Local Expert
June 17, 2021
Parcels are being delivered much faster now than before)
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Богдан К.
Level 3 Local Expert
October 7, 2020
Terrible service, incompetence of the staff. And they work very slowly
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сергей капитан
Level 30 Local Expert
July 17, 2019
Long queues. There is little parking space. The staff is working very slowly. I try to avoid Kazpost. Save your nerves!