Kosmedent
50 reviews
April 3
The best dentistry of all, where my children and I have ever treated teeth! It is very clean, there is a children's area with educational toys, coloring books, friendly girls at the reception, competent and polite specialists! I especially want to express my gratitude to the amazing dentist with a capital letter and a huge heart - Poor Elena Vladimirovna. This is a doctor from God!
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4
1
October 1
We are undergoing treatment for our daughter by an orthodontist. Good specialists, everything is accessible and clearly explained. It's always nice to go to the dentist, everything is clean and tidy, the staff is polite.
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1
August 22
The pediatric dentist is just wonderful. We have treated our teeth more than once and we will come again if necessary. The doctor is a professional, the quality of treatment is excellent. He will find an approach, it seems to me, to any child) The negative review below is strange, to put it mildly. If you need urgent consultation and help, go to the emergency room of the hospital. I would not want the doctor to be distracted by another child when my child is in the chair.
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2
November 22
After the Professional Hygiene (ultrasound) service at the Cosmedent dental center, sharp irregularities appeared in one place on the front teeth, severe persistent pain and gaps formed between the teeth. The doctor could not explain the reason. Instead, he asked me not to bother with my teeth like that and not to do anything. The dentist's behavior was, to put it mildly, inadequate. The dentist recommended waiting one, or preferably two months, to build up tartar, which, according to him, will somehow close the cracks that have appeared, sharp irregularities and solve my problem. At the same time, he said that he now walks with a tartar that covers his gaps in his front teeth. The doctor even tried to show his teeth to prove that he had tartar, claiming that it was normal. When he found out that I did not have medical pictures or just photos of teeth before his appointment, and I would not be able to show them, he simply stated that in that case my teeth had always been like this.
After complaining about dental damage and abnormal behavior of the doctor, the representative of the clinic offered restoration to close the gap, and asked not to go anywhere, promising that the clinic would fix everything and figure it out on its own. At the reception, the doctor complained to the assistant about water supply interruptions in the equipment during operation, which is a malfunction according to the instructions and strictly prohibits its use. It is not known whether this was due to an equipment malfunction or another reason. On the same day, at a consultation at a nearby clinic, I was informed that I had traces of mechanical action on the enamel of my teeth. These traces are signs of a violation of the integrity of the enamel of the teeth, their injury and damage. Relying on basic decency, I did not file a complaint with the clinic for the appointment and conduct of a medical examination due to poor-quality services, as a result of which my teeth were injured, after persuading them to give them the opportunity to fix the situation on their own and not go anywhere. Moreover, as I found out, there was video and audio recording in every room. Since medical examinations are not conducted in private, for her appointment it was necessary to write a complaint against the clinic, which I was asked not to do. The next day, by appointment at the reception, the head of the department immediately recommended and carried out polishing and polishing so that sharp bumps and edges would not scratch my tongue. The head did not do the restoration, saying that in these places it was allegedly impossible to do a high-quality restoration, everything would fall off and become even worse. But in fact, it turned out that in order to carry out restoration in these places, restoration using expensive materials (veneers) is necessary. After that, I received an unexpected written response from the director of CHMUP “Cosmedent” that absolutely no violations on the part of the clinic were revealed without any explanation. So they're not going to do anything. No one even called from the clinic and did not explain anything.
The director just started avoiding explanations. For some reason, the head of the department was misleading that the director was always in another city and never in Minsk, so it was impossible to get an appointment with her. At the same time, she suggested that I go from Minsk to Novopolotsk to see her myself if I have any questions. Why the director has not been able to contact by phone for more than a month, the head was unable to answer. According to the head, the director personally conducted some kind of internal investigation without her participation and made such a decision, so she does not know what happened to my teeth and cannot explain the behavior of her subordinate. Later, the clinic informed me that the director did not consider it necessary to contact me even by phone, and I could file a complaint or go to court. On my part, it was proposed in writing to compensate only the paid cost of the service. At the checkout, I was told that the director agrees, but only on condition that I sign the proposed statement, according to which I will not be able to file claims against the clinic even in case of serious complications in the future. One tooth continues to hurt almost constantly today, and a hole has literally formed between the front teeth. After being warned that the trial might be public on a popular news site, I made an appointment with the director.
Thus, it was only three months later that I got an appointment. The director was unable to provide absolutely any medical documents, although she received a written request. It turned out that there were no results of the inspection and the procedures for polishing and sanding after the appointment with the head of the department. That is, the procedures were carried out without filling out mandatory medical documents or these documents were missing. The head of the department who was present said that I had nothing and she allegedly did nothing to me. At the reception, another doctor of the clinic, who was present under the pretext of conducting a medical advisory commission, thought of accusing me that I could have done something with my teeth on purpose after leaving the clinic, and that I could have faked photos before and after polishing and grinding. Regarding the recordings from the cameras, the director decided to tell them that at that time in their clinic there were only online broadcasts of client receptions on the monitor at the reception desk, and without warning. Therefore, according to the director, she does not know what the doctor could have said and what was happening in the clinic she runs. She does not consider it necessary to tell me the explanation of this employee or the content of the explanatory note. The warning that video and audio recording is being conducted was posted only for my reception. According to the director, there is no document regulating the use of video surveillance in the organization. I will leave the legality of such broadcasts without comment, since Yandex rules prohibit publishing direct accusations of violating the law (what kind of work function can employees at the registry perform for some reason by spying or eavesdropping on clients, the concept of medical secrecy, etc.).
No matter how ridiculous what you heard at the reception, but now there are no medical documents or camera recordings. Now it turns out that I had to provide them with an expert opinion confirming the damage to the teeth and the causes of their appearance. At the same time, at their request, I did not file a complaint against the clinic or go to court to appoint and conduct a medical examination. The examination is impossible after the head of the department, for some reason, immediately after the inspection, recommended and carried out polishing and polishing. The director refused to give any guarantees in case of possible complications in the future in any form. But she agreed to a refund for all the services provided by the clinic and to compensate for the cost of a consultation at another private clinic. The refund amount is 859.70 rubles and 20 rubles is the cost of a consultation at another clinic. After the review was published, the owner of the clinic called with a lawyer and informed me that I had signed a statement that I had no complaints against them, they returned the money and what kind of claims they might have after that. And she will complain to Yandex. These persons were advised to file a libel statement if false information was provided. Unfortunately, there is little respect for such a clinic, where dentists tell you that they walk with tartar and recommend building it up. Especially with such actions of the leadership.
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November 1
I brought a 4-year-old child to a pediatric therapist, E.V.
Bednyakova. We had a lot of teeth for treatment. I was afraid that the child would not survive. In parallel, they signed up for dental treatment under sedation at another center.
But! We managed much earlier than the period of treatment of teeth under sedation. Since Elena Vladimirovna treated everything quickly, clearly and as painlessly as possible. We didn't cry, maybe we let out a tear, but when we got a call from the center where the teeth are under sedation, we refused, because we had treated everything! Thank you from the bottom of my heart for the approach to children!
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October 25
It is impossible to reach the contact numbers listed on the website. They correspond in Viber, and at the same time the phone is constantly busy, as if it was turned off on purpose. The communication of the administrator or whoever is responsible leaves much to be desired. It feels like I was trying to get through to the state clinic and make an appointment. I spent half the evening texting with them, as a result, we couldn't find the time, they answered as if they were doing something. Dear friends, you charge a lot of money for your services, so be kind enough to at least explain to your employees what customer orientation is!
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1
August 31
Thank you very much to the pediatric surgeon and his assistant for the quick and high-quality help, found an approach to the child, painlessly removed the tooth and gave useful recommendations 💛
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2
May 11, 2023
Прекрасный центр (г. Минск)
Помещение выглядит чистым, стильным и опрятным; администратор очень приятная и вежливая девушка.
И отдельное огромное спасибо детскому стоматологу Бедняковой Е. В. С первых секунд смогла установить контакт с ребёнком 8 лет, каждое действие ей рассказывала, вела с ребёнком диалог и постоянно отвлекла.
В кабинете есть телевизор и включают мультик по желанию ребёнка и после лечения даже маленький подарок подарили.
Цена отличная и демакратичная
Всем советую
3
2
October 25, 2023
I would like to express my gratitude to the Cosmedent Dental Center and in particular to the orthopedic dentist, dentist-therapist Stasilevich Sergey Viktorovich. An exceptionally individual approach, a self-confident doctor who is able to solve even extraordinary tasks, attentive, responsive, a doctor for whom patient comfort and an impeccable result are the goal. It's all about Sergey Viktorovich. I recommend this doctor at the Cosmedent Clinic. This is a well-deserved five stars!!! By the way, the prices in this clinic are very affordable, I have been pricing and doing some analytics for a long time and I can state this with confidence!
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2
1
October 8
I signed up the child for a consultation with an orthodontist. Not only was the time arbitrarily postponed on the eve of the reception, but they also began to contact not me, but my husband, who was not even in the city at that time. The impression is disgusting.
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2
April 15
We went to take a picture of the teeth with my mother, the service was very long, I had to sit for about an hour, we looked at the picture on the spot, everything seemed to be taken correctly, when I came to my dentist it turned out that the roots of the teeth were not very well done, the roots of the teeth were not visible to the end, in order to understand the situation with treatment, I had to go to another place to redo (((spoiled the mood, plus I had to re-register twice for dental treatment, and this is all the time, we do not live in Minsk and we are very upset that such a caring attitude is in a private clinic
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1
1
April 28
A wonderful clinic, I applied here urgently. Unfortunately, they couldn't help me here, they needed a microscope for treatment, and they don't have it. But the attitude towards the patient is just wonderful. They gave recommendations, took a 3-D picture. A polite receptionist, a sensitive doctor. I really liked it.
However, the location is a little far from the bus stop. But there is a large parking lot nearby. This is a plus.
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1
1
December 1, 2023
I am grateful to the therapist Kotkina Tatyana Vladimirovna and the surgeon Kotkin Alexander Andreevich for the good work on tooth treatment and root removal, it happened painlessly and quickly in a calm environment, despite my anxiety. I am also grateful to the support staff and the administration for the New Year and calm atmosphere inside.
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1
March 12
One of the few clinics where they really respect and love their clients! I received comprehensive answers to all my questions, experts know a lot about their work, in a word, they are professionals. I will separately note the work of the girls at the reception. Everything is clear, organized, and polite. It's nice that we have such a service.
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3
1
December 27, 2023
I came with a child in an emergency, the child hit and broke his lip from the inside, it looked like a tooth had cracked, the child is 3 years old, it hurts, calmed down a little, I just go to ask for help to see something serious, how to treat?! The girl says the doctor is busy, there is a free appointment in an hour! I say, I understand for a fee, I'll pay, well, let the doctor come out and just see what's wrong with that!???When he was treating a tooth, doctors could leave for a minute somewhere, and nothing could happen, someone with a picture urgently asks for advice, someone for an injection. And here the child needs help, you see, the record is needed!That would be the way you went to a meeting in your life...As a result, we went from Igumensky to the Field Dentistry, asked for help, the doctor immediately responded to us by interrupting the patient's appointment, seeing a small child crying, just as they say, the maternal instinct worked, went out and looked and consulted!!! Without anyone there, I'm busy, we have a recording or something! Learn from the Cosmedent staff how to be doctors and at the same time remain human!!!!Well, I would have come myself, no questions, I would have sat there and waited for the records, even if I was writhing in pain, but I asked the child to help me just look at what it took!No, you see, he can't!!!
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4
9
May 26
Reasonable prices, good doctors, very pleasant and unobtrusive interior. Moreover, it is somewhat easier to sign up than in other clinics.
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May 14
Polite staff at the reception, sometimes you have to wait, as they receive you later than you signed up. But the provision of dental services is always at a high level, but also expensive of course.
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1
1
May 18
They put complex implants on mom and dad (Leonov's Anna and Valery), they liked everything very much, they are satisfied. Many thanks to the team for their work and attitude.
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1
October 28, 2022
Была записана в клинике на чистку зубов. Проводила ее Елена Владимировна.
Была записана в клинике на чистку зубов. Проводила ее Елена Владимировна. Работа была сделана безупречно и быстро, с помощью качественных материалов и нового оборудования. Врач настолько ответственна и кропотлива, что не отпускала с кресла, пока не почистила мои все 32 жемчужины😉Результатом очень довольна, приду еще.
Еще в клинике есть полностью оборудованная детская зона, с раскрасками и карандашами, игрушками и книжками.Так что вашему ребенку будет чем заняться, пока вы лечите зубки.
Цены на услуги средние, а вот на предлагаемую продукцию низкие, я была приятно удивлина.
Однозначно рекомендую данную клинику.
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January 30
Thank you very much to Elena Vladimirovna for her approach to work and professionalism!good luck to her in her further development!If you want a beautiful smile and healthy teeth, then only to her.
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April 6
Excellent dentistry, surgeons are masters of their craft, I did implantation here - there were no problems
I also pulled out my wisdom teeth, 5 minutes and I'm free, no pain)
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1
July 13, 2022
Всё на высоте!
Хожу каждые полгода к Гурбо (уже 3-4 раза была). Деликатный и внимательный доктор.
Во время лечения можно посмотреть/послушать фильм/музыку.
Ассистенты были разные, но все вовремя ухаживали и помогали (слюносос, инструменты...).
Радуют удобный, чистый и светлый интерьер с большими живыми растениями.
Милые приветливые администраторы.
Широкий спектр услуг: и снимок 3д, и хирург, если надо, и профгигиена и отбеливание... всего не знаю, но всё, что мне нужно было, было в одном месте!
Новое оборудование и качественные материалы.
Даже дочка 4 года профгигиена и лечение кариеса без крика и страха - уболтали.
Стоимость, конечно, выше, чем у госов, но и качество несоизмеримо выше!
Рекомендую однозначно.
2
2
November 7, 2022
Клиника очень красивая, близко к дому расположена, есть возможность записаться в удобное время, а главное, здесь работают специалисты высокого уровня. Была на лечении у Бедняковой Е.В. Замечательный, очень внимательный доктор, рекомендую.
3
1
November 21, 2023
It was the first time. After oral hygiene (the doctor is nice and sociable), he was brought together with an orthodontist surgeon, who has a plume in his hair, has bad manners, and the word "client-oriented" does not seem familiar to him. I would have been a client of this clinic, apparently this is now in the past. I don 't recommend it .
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February 6
Good and experienced doctors
You're not really afraid to treat your teeth
The child was brought here , and he also underwent treatment absolutely calmly
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November 11, 2023
I really liked the children's dentist. The child did not notice how the tooth was healed. And the quality is excellent
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1
November 3
I've been calling for an hour, I haven't gotten through, and no one is calling back.
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February 13, 2022
Замечательная клиника. Врачи действительно профессионалы своего дела. Очень качественное обслуживание, уютно, приятный персонал. Из всех посещаемых клиник Минска, пожалуй вернусь только сюда.
4
August 26, 2022
Впервые пишу отзыв, к тому же и негативный.
Мама пошла лечить зубы, а именно изначально на консультацию к врачу. Был запрос к определенному числу сделать зубы, так как свадьба-все понятно.
1) Врач "наобещал с три короба", что к определенной дате все сделает, зубы будут изготовлены и подгонит под десна, соответственно. В итоге врача нет, работает только в 1 смену, не во все дни. Звонка о готовности имплантов не дождались, пока не позвонили сами. Позвонили-сказали приезжайте все сделано. В итоге после прихода, мама узнает, что зубов нет, врач говорит абсолютно другие вещи, которые расходятся со словами администратора. До свадьбы остается буквально неделя. Из заявленной суммы врача на все работы уже оплачена половина, а работы как таковой и не было произведено.
На старую капу изначально сказали, что зубы не наращиваем отдельно, делаем только новые- капы. В итоге просто нарастил на старую капу пару зубов и все. Следующая запись - уже после свадьбы.
После дополнительной консультации врач говорит сделаете еще один снимок, оплачивать не нужно. В итоге на кассе помимо консультации пробивают снимок со словами "от нас ничего не зависит, то что врач присылает, то мы и пробиваем". Для чего сидят администраторы-непонятно. Для красоты? Или для решения проблем клиента?
2) Администраторы назначают врача без учета того, что человек может работать в другую смену, что изначально оговаривается.
3) Не дают жалобную книгу, просили несколько раз, администраторы перекидывают с одного на другого.
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1
June 7, 2022
Хочу выразить огромную благодарность доктору Кулешовой Ирине Сергеевне! Просто гениальный доктор! Профессионал и человек с большой буквы! Нашла подход к ребёнку! Очень корректна, спокойна. Хотя доктор не детский стоматолог ( так заявлено на сайте)! Ехали из России специально к Ирине Сергеевне!
3
1
January 24
Thanks to the doctor Galina Alexandrovna for her work..The doctor is simply amazing
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August 8
Professionals in their field!!!
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November 15, 2023
The staff is attentive, everything is neat and professional.
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1
May 26
We did everything well and efficiently.
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1
April 27
I couldn't get through to any of the phones. It is indicated that it is open on Saturday.
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May 6, 2022
Стоматология мне понравилась.
Водила туда младшего 5-тилетнегео ребенка, который очень боится стоматологов, особенно сверлить зубы.
Так вот, его уговаривали полечить зубик минут 40 (варинтов переноса не было - зуб был с лекарством), и в итоге все получилось! Спасибо большое за терпение и хорошую работу!
1
1
November 2, 2022
Обращался по вопросу - вырвать зуб по острой боли, быстро, если сравнивать то недорого, и без длительной предварительной записи, фактически сегодня на завтра
2
1
August 23, 2023
Здравствуйте. Спасибо за отношение к маленьким пациентам. Вы замечательные.
1
February 16, 2022
Очень - очень все цивилизованно построено в этом стоматологическом мед центре. Начиная от входа - ресепшена - и заканчивая работой специалистов. Спасибо вам)
5
June 23, 2023
Очень негативное впечатление. Даже в госполиклинике такого отношения не встречала.
3
October 26, 2022
Приятный персонал, безболезненное лечение. Все на высшем уровне
2
2
September 7, 2023
Говорят одно делают другое. Выкачивание денег.
2
1
December 13, 2023
Everything went great
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May 20, 2023
Хорошая стоматология, хорошие специалисты
May 22, 2023
Отличная детская стомотология
2
May 30, 2022
Понравился врач. Внутри все чисто и красиво.
1
January 23, 2022
Может этот центр и хороший,но мне определенно не понравилось обслуживание.
2
September 17, 2023
Очень нравится
1
December 29, 2022
Хороший сервис, но хотелось бы более дешевые услуги лечения
1
December 11, 2022
Дорого
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