Lozanzh, Lada
471 review
December 10, 2022
Excellent service. Special thanks to specialist Maxim Olshansky.
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April 4, 2021
The service has prepared the car well for inspection. Nikita is a very polite and pleasant employee. At my request, he found time on the day of the appeal! We finished on time even earlier than promised! And they did not require any extra costs. It used to be worse. Thank you for working on the service or am I lucky? :)
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March 19, 2022
03/17/12 we applied under warranty (not the first appeal) with a complaint about the knocking of the front suspension when driving (most likely the stabilizer bar). The receptionist said that the cars would be watched for 2-3 hours. We took a ride, the receptionist said that there was a knock in the trunk and did not hear anything... then, in fact, the mechanic examined the car for 5-10 minutes in front of his eyes.. (the inspection was on the blunder) and after the car was rolled out to the parking lot.. 45 minutes have passed.. we understood that the car was just standing there.. We approached the receptionist and asked them to call the shop foreman - the manager.. we drove again, there was a knock, he was recognized. But they weren't going to do anything. Lada Vesta SV Cross car.
Car center-car service does not want to solve the problem! Dubitsky V.V. Took the recording at 11:30. Moreover, before arriving at your place, we washed the car and dried it.. the car was completely clean.. and as a result, she was knocked down with water again, (those with a car wash) and the car was given away in divorces).. we took photos from the acceptance, they showed that the car arrived clean.. as a result, it was washed and dried again..) Why do that?! It's some kind of circus.. Disgusting quality of service.
Sh.V.V.
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September 9, 2024
Excellent service
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November 21, 2023
Excellent service if you apply under warranty
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1
November 30, 2021
A very good salon with extremely correct staff, listen to you patiently, recommend your next steps, take responsibility for themselves so as not to distract you for trifles
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November 9, 2021
If you manage to buy a car here, it is better to end the relationship with this office after the purchase. Both terms and prices.. and the warranty will be more expensive than without a warranty.
a primitive detail . The cap of the cast disc. Pay in advance, be sure to visit them.. and wait 2 weeks. and it 's been 2 months and zero .
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4
February 15, 2021
After visiting the salon, there was some kind of bad sediment. During the passage, he did not give consent to the disposal of the removed spare parts. So they tore the removed cabin filter. Maybe it was by accident, but I ask myself the question, did they put the new one carefully? Did they really change the oil? And so it is more difficult... Unfortunately, the car just stood on the street for about an hour after that. Although I was in the salon and planned to sign an insurance contract with them, and they knew about it perfectly well. And for this, an external inspection of the car was required. And the car, in severe frost, and even after washing, was safely covered with frost. Maybe in other salons as well, I do not know. But it is very unpleasant. The constant feeling that someone is trying to deceive you... 😔
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October 14, 2023
When visiting, you can add 40-60 minutes to the specified time.
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January 25, 2020
Well, I'll tell you what. It turns out that there are good services.... This one is one of not many. Pleasant, responsive. staff. They do their job quickly and efficiently. They call to consult on the problem that has arisen. So keep it up.
P. S. By the way, on 12/26/2019 I called in the evening, recorded on 12/28/2019 at 8:00 am. When I signed up for Gray, I waited a month.
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August 8, 2021
Experienced specialists, work comfortably and harmoniously, an individual approach to everyone and a desire to interest and help.
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December 16, 2024
The defect was incorrectly identified.
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3
February 18, 2021
Good afternoon. I would like to leave my negative feedback to the Lada service center. When an engine error was detected and the engine was not working correctly, I turned to the service where they checked and replaced the candles and oil filters, I paid a considerable amount for the work done. After 3-4 days, the sticker popped up again. I contacted the service number and the consultant roughly turned me down. Like, come there in 3 days, because we have a lot of cars under repair. Considering that my car is under warranty, with a mileage of slightly more than 30,000, and already requires repair costs, and the cost of my personal time, I give a low rating to the service, and ask citizens to think a hundred times about buying a new Lada Vesta car, this car is not worth their money, and the service is simply zero.
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7
November 16, 2023
Everything was done quickly. Awesome
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2
June 29, 2021
The warranty service leaves much to be desired. They do not admit their guilt, the guarantee boils down to the fact that the client is to blame for everything himself. In my case, the fuel is bad (refueling only on Belneftekhim 95 with gasoline) For the car for six months, if you want to do repairs for your money. In general, a complete divorce. Apart from the polite staff, there are no advantages here.
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March 26, 2021
A terrible impression of the work of this SC!
Lada did not start under warranty, I delivered it on a tow truck, the specialists of this SC found out for 2.5 days. They decided that my operating conditions were not correct and refused to replace it under warranty. At the same time, they also counted their diagnostic expenses, etc. In fact, they did not have 5 days to wait for this spare part and it was terribly expensive. I ordered it myself on the side. They put it in the SC for a long time.
Conclusion: a formal approach to solving simple problems, red tape, do not hear the client, just show off ...
I DO NOT RECOMMEND SERVICING YOUR CAR HERE!!!!!!!!!!
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July 31, 2020
As they say, a man should not complain about 2 things, about his car and his wife, since he chose it himself. But in this car dealership, they helped me with the choice so that I wouldn't complain, and by the way, there are a lot of girls there too. And now seriously, I want to mention the manager Vera Revinskaya, she professionally told and showed me the car that I was constantly thinking about and did not dare to take, presented it from the best side, which were later confirmed during its operation)). I did the calculations correctly based on my income and prepared all the necessary documents for registration in the traffic police and during the passage of those.after the inspection, she convinced me that you can drive a simpler car "special thanks for this", so as not to be held hostage to a large loan, treats her work with humor, diligence and care for her client, I recommend awarding her the title manager of the year))). The cabin itself is very comfortable, there is a cafe, a children's area. Time flies very fast when processing documents, I advise everyone to visit this place who wants a new relatively inexpensive car)).
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January 26, 2021
Terrible attitude towards customers. I bought a Lada Vesta sw cross car...during pre-sale preparation, the service department soaked the engine compartment. The new car did not start in the cold after purchase. I had to take a tow truck to the service. After the service, it didn't start up again. The money for the tow truck was not refunded. They work with violations of STB 1175-2011. It is not clear how they were allowed to be an official dealer. I recommend AVTOVAZ JSC to reconsider its attitude towards this representative office and more closely monitor the implementation of the necessary regulations.
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August 15, 2021
the manager Chichina Tatiana sold, as I so surer, quietly sold all the most expensive things, motivating all the time to make a purchase. I think she is the most competent, the rest of the managers are sometimes idle and do not help where they could.,
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November 6, 2022
I liked the service: professionally, politely, on time. There was no queue.
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April 10, 2021
Disgusting attitude towards the client. After Redmotors, servicing a car in a Lada is a horror. I haven't had time to go into the salon yet, they're already thrusting 10 rubles worth of paper into your nose for technical! the sink. Should I call the client and tell them that the car is ready after repair? What for? Let him call himself. It's his car. It is easy to get into the car components without the client's permission, for verification! Why ask if you can do it first! In general, Lada = collective farm and that says it all.
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December 28, 2021
Excellent service, especially the manager Tatyana Sychikhina. I told you everything and showed you, thanks again for the car! :)
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February 7, 2024
The girls at the reception don't say hello
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October 12, 2021
Good customer-oriented service, on the second floor there is a large cafe where you can wait. There is a children's corner.
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May 24, 2021
Polite, professional staff. A convenient cafe (you can watch your car in the repair area through large storefronts).
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October 26, 2022
It is impossible to reach the masters. The polite girl replies every time that everyone is busy. They don't call back at all, or they call back a few days later. They don't hesitate to drop incoming calls, even if there are other customers at the counter.
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July 30, 2022
The body section works well, the windshield was changed according to the hard hat, the windshield deflectors were poorly fixed.
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December 10, 2020
Yesterday they had 09.12.2020, everything is like everywhere full yyyy ........, the rearrangement of one wing flap took about three hours, upon arrival they said to expect, but if he did not come up, then they did not come up to me soon, there are always some answers, this is a problem okay, and she only gets settled on her own))) I went to replace the fenders twice in the summer, so I feel it will be in winter, in short, only the cons
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5
July 7, 2020
I liked the atmosphere in the cabin, it was cozy. The waiting area has been thought out for visitors, I really liked the opportunity to watch my car while it is in the repair area.
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April 9, 2021
The managers are excellent. But there are problems with spare parts. We were signed up to replace a part. And upon arrival, it turned out that there were no details and delivery dates were unknown. Also, when buying a car, it was understaffed with extras. A month has passed. The spare parts were brought, but it is a problem to sign up for their installation.
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3
February 9, 2022
The quality of service is at zero, the masters are not competent in many matters. Constantly making excuses that they are busy. We had to wait 5 hours to pick up the car.
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3
August 24, 2023
The cost of the works announced earlier differs from those previously agreed upon. And so the timing and quality of the work is not at a bad level.
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1
September 4, 2022
Disgusting, I used to write a review here about this cantorka, the person is interesting to them, as the client has not yet bought a car...
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November 19, 2021
Boorish, unprofessional staff. We arrived by car after the accident, two employees went down the stairs in the salon and started pointing at the car and laughing. What is this all about? Explain to the staff that the glasses are transparent and all their "poking" and scoffing are visible. And the cherry on the cake was that another employee just opened our car and asked us to rearrange it. Didn't their parents teach them to knock there and not touch other people's property? As I understand it, "service" reflects the quality of the car, such a concept?
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May 1, 2022
Quiet, calm, no fuss, tea,coffee, waiting area.In general, it's not bad.
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October 26, 2023
The purchased field stalled after 50 meters
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3
May 1, 2022
The guys at the service are great, thank you. That's just the problem with the availability of spare parts does not disappear.
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June 13, 2022
Excellent service! The best consultants!
I am happy with the choice!
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October 14, 2021
The painting of my car (2 doors + roof, scratches) was delayed for 9 days. As it turned out, they painted it and waited for 3 more days for stickers on the door... The price tag is a little more than $ 800, it seems to me a little expensive.
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April 6, 2020
The salon is super. I would like to express my great gratitude to the consultant, Maxim Rogov, for helping to choose a car, as well as in making a purchase. Thank you very much. More customers.
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May 15, 2022
They have been repairing the car according to the hard hat for 4 weeks, there, after working in the garage for the evening, they change and paint the bumper. Don't GO THERE!!!
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May 15, 2020
High comfort. The Lada service and sales station and the repair shop are made at a high level. Cozy waiting areas. Cafe. A playroom for children and Wi-Fi in the Reno area.
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October 1, 2019
Not far from the MKAD, convenient access. There is a recreation room for visitors, and for children there is a corner with coloring books and pencils. The staff of the car center is young and friendly, but there is a lack of experience in sales.
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5
January 18, 2021
The service was inherited from the Soviet Union. They can't return the car from repair for four months: either the part was not brought, or it was brought, but not that one. I advise everyone: buy a KIA better, so that God forbid you do not encounter such repairs! they don't have such problems. Because here is a bad house Chamomile!!! And you can't get the truth!
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April 23, 2020
I bought a car here. I really liked the work of Yana Firsova's manager. She explained everything clearly and helped to fill everything out. A very polite employee. Thank you very much for your help.
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January 19, 2023
I would like to have a more accurate correction of the time when the car was taken out of the service.
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May 13, 2023
The price of an oil change is completely satisfied, Renault Arcana 180 r
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September 4, 2023
They glued the glass so that the water began to flow into the cabin
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2
March 26, 2024
Nothing good
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February 3, 2021
Thanks! Wonderful staff!
Special thanks to Kirill Danchenko for his patience, clarity, and knowledge of his business!
Prosperity to you!
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