Lex’s
Directions
Aŭtobusny park № 1
151 m
Features
Credit card payment
Parking
Schienalі
Pickup points
Delivery
Gift certificate
Glass furniture
Kitchen sinks
Bike parking
Petfriendly:allowed with dogs up to 35 cm.
Wheelchair accessibility:full access
Payment method:discount system, prepayment, postpay, cash, payment by card, electronic money, bank transfer, cash on delivery, installment, cashless payment, online
Promotions:discounts, promotions, special offers, bonuses, gifts
33 reviews
July 8
I've been wanting to buy a new bed and a new orthopedic mattress for a long time. I read a lot of information on the Internet and did not find anything useful, but in Lex, the staff offered me to lie on each mattress, which surprised me greatly, as a result, I chose a wonderful mattress that suits me perfectly. The store also provides delivery and assembly for a good price. I was struck by the fact that after the assembly, the collectors clarified where the garbage collector was located in the yard and took out the garbage. Many thanks to the store for the excellent service.
See original · Русский
September 20
I ordered a kitchen from lexs on February 18, 2024. Readiness under the contract of 55 working days.
By the expiration of the readiness period, I called the company myself, because they did not call themselves and did not provide any information, to which they replied that your kitchen was delayed for a month. And so it went on for half a year. They themselves are silent and do not call you, and when you call them, they feed you breakfast. It's like they're not to blame, it's all the manufacturer's fault.
As a result, after half a year of my nerves, calls and even calls to the manufacturer, my kitchen was delivered. And then they didn't notify me about it, I called them again myself, and the company replied - yes, your kitchen will be tomorrow. 🤯🤯🤯🤯
Yes, they provided a discount, but this discount does not cover all the nerves and life without a kitchen for half a year.
See original · Русский
1
August 24
I DO NOT RECOMMEND LEX'S SALON as a seller of kitchens!!!!
I ordered the kitchen on April 13, readiness was scheduled for July 8. Although the consultant Kudryavtsev V.V., who made the purchase, said that perhaps the order would be ready earlier, which, of course, pleased me as a buyer.
The deadline was approaching, but no calls were received. I dialed the logistician myself on July 4, who indifferently informed me that the delay and deadlines for my order had been postponed to the "first decade of August" - I was very outraged by this SMEARED wording, which immediately alerted me. To my indignation, the logistician said that the administrator would contact me. Semenova E.V., the administrator, called, correctly explained the reason for the disruption of the order - queues at the borders, which is why the supply of raw materials is delayed. The compensation was announced by 0.03% of the amount I paid (the payment for the kitchen is divided into two approximately equal parts) for each WORKING day of delay.
I got into the situation, realizing what the current situation is at the borders, logistics.
An explanatory letter was sent.
So, a month has passed, the first decade of August is coming to an end. This time, the administrator of the LEX'S salon called herself, which surprised me. But, from the first seconds of the girl's excuses, I realized that my kitchen was not ready again. The order will be completed only (again, the favorite wording of the salon) in the FIRST DECADE of SEPTEMBER. That is, the order is 2 MONTHS overdue!!!!!!
This time, they offered compensation of 300 BYN.
I did not order the assembly in the salon, since its cost is 11% of the cost of the kitchen (I think this is an inflated price tag). I turned to other trusted contractors who work at reasonable prices. Due to such delays, the masters changed their schedule several times, refusing or rescheduling other people's orders.
Well, anyway, they sent a second letter.
We are waiting for THE FIRST DECADE OF SEPTEMBER))) Maybe a miracle will happen! And the kitchen will finally come and there will be great luck if there are no defects in the product (after the above events, I read the reviews, and many complain about poor-quality work, which is still being REDONE for SEVERAL MONTHS and people sit without a kitchen).
I also want to point out the dishonesty of drawing up the contract. After the first message about the delay, I decided to carefully read the contract. As it turned out, it was absolutely "not mirrored": clause 4.1. There are no penalties in the contract for delay on the part of the salon. However, clause 4.3. if the customer does not pick up the goods from the warehouse within 5 working days from the date of notification of its readiness for shipment, after 5 days the customer is charged a fee for using the seller's warehouse in the amount of 0.5% of the TOTAL AMOUNT of the CONTRACT for EACH day of storage (previously, the administrator spoke about compensation for delays in the amount of 0.03% of the THE AMOUNT DEPOSITED for EACH WORKING DAY). Just compare the amounts of 0.5% of THE TOTAL CONTRACT AMOUNT for EACH day of storage and 0.03% of the DEPOSITED AMOUNT for EACH WORKING DAY.
Therefore, my advice is not to rely on the honesty of the organization, but to carefully read the contract before signing it, or better yet, let the organization send it to you by mail so that you can slowly familiarize yourself at home and make your own adjustments (if, of course, the salon accepts them).
Personally, my opinion is that if an organization is unable to complete the entire amount of work undertaken, it is not necessary to reassure customers and promise mountains of gold. The attitude towards customers is disgusting!
If LEX'S organization does not correct this situation by delivering the goods in good condition on the twice-postponed date, I will have to pay attention to the quality control authorities of the Republic of Belarus.
I am enclosing all letters and the contract.
See original · Русский
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