Lexus-Minsk
82 reviews
December 4, 2024
High customer orientation. I took the car for a long test drive. I like the conditions of the car dealership. Managers work well, without unnecessary obsession. They talk about the nuances. You can find out all the details about the deal and what they provide. To agree on buns if possible.
I will think about buying (but here other factors play a role specifically for the car)
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July 7, 2024
I would like to express my deep gratitude to Alexey Sinegub, a specialist at the official Lexus dealer in Minsk, who took our car for maintenance. High professionalism, a wide range of information that this specialist possesses, gives rise to trust and a desire to contact him. I ask the management to pay attention and note the work of this employee.. The work was completed on time - clearly and clearly explained and recommendations for further operation were given. Many thanks for the professionalism, kind and human attitude towards customers. It is a pleasure to work with such specialists.
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1
March 13, 2024
I want to express my deep gratitude to the Lexus car dealership for the excellent service! I especially want to mention the work of Alexey's manager. He showed high professionalism, attentive attitude to my needs and was always ready to help with any questions.
All the maintenance work on my car was done efficiently and on time. I was very pleased with the result and the service in general. Thank you very much for taking care of customers and a professional approach to work.
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December 29, 2024
Friendly and attentive staff. I repaired cars. Everything was done efficiently and on time. Well done, keep it up!!!
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January 22
Everything is polite, everything is clear, everything is decent, clean both in the client area and in the repair shops. I'm only doing repairs here
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November 27, 2024
The service is excellent. The reception manager Alexey is very professional. It's a pleasure to work with ntm
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November 5, 2024
Good service, everything is fast and clear, polite staff. For those who care, buy a simpler car and you will be happy in garages.
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October 15, 2024
Consultant Oksana is doing well. She talked about the new Lexuses in a technically sound and commercially tempting way. Well, I just wanted to buy ...))))
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September 28, 2024
The main value of this salon is its employees! They are always polite, they know their business!!!
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May 14, 2023
I would like to express my deep gratitude to Alexey Sinegub, a specialist at the official Lexus dealer in Minsk, who promptly left on a day off to assist in troubleshooting a problem in my car. On the spot, he quickly established the cause of the defect, eliminated it qualitatively, gave detailed explanations and recommendations. Many thanks for the professionalism, kind and human attitude towards customers. It is a pleasure to deal with such specialists.
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2
May 27, 2023
The service is so - so . There was a problem with the suspension in front , namely a knock on small bumps . I contacted them twice , but they could not determine the malfunction . Everything was decided after contacting Titan Motors, where the front air defenses were sentenced! And they were not mistaken . The impression is so - so . Should I go to them for the sake of a recreation area ? I don't understand this! Three stars only because of the polite staff! Regarding the official response to my review . The first thing I did was to fix all the indicated faults in the suspension. Second, I bought 4 new wheels and replaced the disc . I balanced it accordingly. After that, I called your service and agreed to a second inspection! After a second inspection, no malfunctions with the suspension were detected. But at the same time , the knock remained . Naturally, I decided to find a service that would still indicate a malfunction! And I did find it ! Do you think my story is over? No! I decided to change the car to a newer one , and sell this one . We drove 8.05.23g to the Lexus center for a full diagnosis . And what do you think? It turns out that almost all levers need to be replaced! The rear pneumatic rack is corroded and needs to be replaced - probably rusted in 1 thousand km ? 🤣 Leak in the cooling radiator - there is already a stalactite there, that is, it has been flowing for a long time. Fogging of two fuel injection pumps ! The stratification of the gimbal coupling is cracks . And it all came out within 2 months, one of which she was in the painting! Not counting the little things . It says only one thing. That the diagnosis when buying a car for the first time was not done in good faith, which led to losses! Be careful when visiting this center. Preferably located in the repair area , which I did . Because then there will be no one to take offense at, because the diagnosis will indicate that everything is fine with the car! But I can say that the last diagnosis was done well👌Special thanks to the manager Alexey, the man who does his job perfectly. Pulls the whole service, so to speak!
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1
June 20, 2023
The service is not bad, they try to do it efficiently, I like the approach. A large selection of spare parts is available. But the prices are quite high both for housing and for work.
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1
December 17, 2024
There was a recording at lunchtime on Saturday. There was no one on arrival. Everyone left for lunch.
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January 28
Good service, pleasant specialists
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November 29, 2022
I love this brand of car. I have not been to this center, because I think that all the advantages of the price there will be eaten by customs.
It is categorically a pity that 1)cars are no longer imported to Russia, in particular to our city; 2) that prices in Russia are more than 2 times higher than anywhere else in the world!!!((( It's a shame that no one controls this!!! In a state that respects its citizens, this car should be available to everyone! Our Muscovite will never become a Lexus...except for the price...(
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April 24, 2023
Good afternoon.I was in the salon, on 04/24/2023, my husband gave the car in the morning to replace the wheels, we came for the car together, to be honest, the first time I stayed was recent, the administrator Ekaterina Pozdnyak did not even offer me coffee.No matter how many times I visited the salon, this is the first time.You need to treat your customers more carefully.Svetlana.±375447461763.
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4
May 24, 2023
A good salon, I went with my son to see the cars... very courteous staff, but everything is very expensive!( )))
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1
August 14, 2024
Excellent car center, service and warranty at the level!
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September 19, 2024
Everything is at the highest level!!!
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October 20, 2024
I bought a Lexus, thanks.
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January 16, 2024
I periodically service the car, Everything is fine!
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July 9, 2023
Excellent quality of work. Attentive attitude to the client. Polite staff. Comfortable waiting area, coffee, tea. Excellent service.
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1
December 27, 2021
Lexus-Minsk is once again on top, I have never seen such care for my customers anywhere else! Before the new year, the children of the clients were not left without attention. My daughter was invited to a master class on gingerbread painting. The animator told us about the techniques of painting with glaze, the children made their masterpieces, by the way, it was also very interesting for adults, they joined the process and actively helped the children. They left with gifts and a great mood. Thanks!!!
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5
November 5, 2024
Excellent service
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August 22, 2021
It's a great place. A good assortment. There are always great deals. Experienced and courteous staff. It is possible to book your favorite cars
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3
June 30, 2023
Japanese attention to detail, structured processes, responsive staff.
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1
November 7, 2023
Professionals in their field who know exactly what Lexus cars need
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1
September 13, 2021
Very responsive and attentive staff, competent and polite managers and in general everything is at a high level, as it should be in such a serious salon as Lexus.
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September 5, 2021
Yesterday we visited the showroom with my husband. They left upset, with a very unpleasant aftertaste.The fact is that we agreed on a test drive in advance, before that, my husband consulted with the manager, and we were 90% ready to buy the RX. Unfortunately, our manager got sick and redirected us to another one. During a telephone conversation with the new manager Alexey, we immediately received a refusal motivated by the employment of the car.I'll make a reservation right away - an hour earlier we were booked for a test drive in Toyota, and noticed that the test RX was in the parking lot, after returning from a test drive-the car continued to stand. After the Toyota test, we still decided to go to Lexus, a very nice consultant girl suggested waiting until Alexey had clients.We waited for more than 30 minutes, hoping to ask Alexey to drive the RX for at least 5-7 minutes in the parking lot (the spouse only needed to compare the dynamics with the Toyota, understand that the car accelerates faster -and that's it, we would be your customers).But Alexey was adamant, he stood and resisted for 15 minutes so that we would not get into the car.A very unpleasant, disinterested person, and it was clear that he was just too lazy-why bother if you can not strain yourself.Something started broadcasting about the premium segment, with a squeamish look.I would strongly advise the management to review your employees, I have not seen such disinterest in a client for a long time.This is exactly the case when people came to you and were already ready to buy a car, but because of an unpleasant manager and attitude, all desire disappeared.
But the girl at the reception, Olga, is beyond praise, thank you for your kindness, coffee and hope that Alexey could suddenly condescend and give us 5 minutes to understand how the car accelerates to 100. Have a nice day.
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2
May 8, 2023
The quality of the work performed is good, the attitude towards customers is excellent
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1
March 1, 2024
Cool car dealership, I recommend it
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September 21, 2024
Super
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November 5, 2021
Lexus is always about quality and elegance. The salon features leaders in their class. The price of cars bites, but it's worth it. The RX 300 has sunk into my soul.
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5
November 5, 2023
Good location, quality cars
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December 15, 2023
Excellent staff responsive positive I will come back to them
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April 13, 2023
Expensive is rich. However, the dealer has closed. Gili is there now.
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3
January 27, 2024
A wonderful car dealership.
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April 17, 2020
I really liked the service! It was then proposed to treat the car with a protective nanostructure. We did everything at the highest level! I left the dealer in a great mood and drove a new rex! Thanks to the Lexus specialists! As always, the service is on top!
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5
February 14, 2022
2 requests for Lexus RX 350, everything was eliminated within the agreed time. In terms of price and attitude and customer service 5 + .
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4
December 31, 2019
As soon as you enter the salon, you feel that you are welcome and ready to help. The manager Yuri, who served us, was a very kind, tactful and competent employee who did everything quickly and efficiently. Thank you and good luck in the New Year.
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4
May 13, 2021
The third time they found the reason, they had to repeatedly come from another city, the cafe is not about anything at all, it's good that the girls from the reception always offer drinks with a chocolate bar
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2
January 29, 2022
It's cool because I work there! The best employees, the best customers!
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5
July 3, 2020
Pleasant and courteous staff. We talked with Nikita's manager and received excellent quality advice on the models of interest.
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3
April 17, 2022
Excellent service center! Lexus-level service!
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5
May 12, 2021
Beautifully neat and tidy. However, when there is only one model for the entire salon, it is strange.
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3
January 21, 2022
It's just everything for people... the level of service is excellent...Smart guys... lexus... and that says it all
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5
December 22, 2021
Excellent service, pleasant atmosphere, Lexus is the best!
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5
December 1, 2019
A new, beautiful, clean and spacious Lexus car center, a good selection of cars in the showroom, there is a cafeteria!
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6
September 1, 2021
We did it under a revocable warranty Lexus rx400h, (replacement of the inverter board),we did everything efficiently, we did not take money, I am satisfied with the service, I recommend
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November 8, 2021
We bought a car, Everything was done professionally and carefully
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5