Lucky smile
53 reviews
July 24
I have never seen such a service before, when a doctor yells at you during a consultation! I'll start in order. I am from Murmansk, Russia. I did not find a prosthetics doctor in my city and after hearing enough about super dentistry in Belarus, I decided to come. I chose Gomel because there are relatives here. I chose several dentists. I signed up 1.5 months before my arrival for a consultation with Spizhev Ya. I. I came and sat for 5,10,15,20,25 minutes. A doctor comes in from the street... He's all nervous... I'm being summoned. At first, everything seemed like it wasn't bad, but then the doctor started yelling at me and asking what I wanted from him. I explained that I had come from far away. I made an appointment in advance for a consultation and further prosthetics. But he said that he would not take up treatment and in general he was going on vacation (And offered to make an appointment with another doctor. I asked him to talk to another doctor so that he would take me, but he did not go to the meeting, as well as the girl at the reception... As a result, I signed up for a consultation again 3 weeks later with another doctor. Came. Taking patients on time, as I understand it, is not in the rules of this clinic. Of course, I received a consultation from M. A. Dutkov. The doctor was pleasant and attentive, but I was not satisfied with what was offered to me. That's how my treatment and prosthetics ended in Belarus. I do not recommend this clinic. The maximum is to take a picture there... And even then the queue is a kilometer long. P. S. If this review is read by Dyatkov M. A., who is also the director of the clinic, then I recommend that you pay attention to your staff, who spoil your reputation and also change the information on the site for nonresidents) you do not have any service according to what is stated on the site!
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10
1
September 21
I came to take a CT scan. According to the picture and the staff working with them, everything is fine. But the rest of the staff is just terribly ignorant of the basics of working with clients. Three employees (the administrator among them) smoked together for a long time at the clinic. The girl sitting at the checkout a little further away was chatting loudly on abstract topics with her friend. As a result, I did not know where to turn, because the administrator was not at the workplace. While waiting for the picture, I heard a lot from the nurses from the office opposite about all the details of their personal lives, unwittingly. My head ached from the chatter of the girl from the cash register and the nurses from the office.
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5
1
November 25
A wonderful clinic. Attentive and highly qualified staff, reasonable prices. Treatment, prosthetics, implantation, all types of X-ray examinations. All in one place. I recommend.
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1
October 28
Gonchar Dmitry Anatolyevich-You are cool!
Sensitive, attentive. He will tell you everything, give recommendations, and save the tooth with the last of his strength! Even when I was ready to get rid of him😂
Thank you for your hard work!
P.s. if I go to my doctor, no mood of the reception staff will stop me)) their mood is their problem. With reference to the reviews you have read 😉
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1
October 2
Good afternoon, customer relations are just terrible. The doctor, Sergey Alexandrovich, waited a month for an appointment to begin treatment, agreed with the head, again at his request. He just refused to treat me. Just like that! Punctuality generally requires a separate conversation, I just waited in the office for 40 minutes, because he was running back and forth screaming what should we do!
I did not expect such an approach. I just spent a lot of time and nerves. All that remains is a negative impression of the clinic.
Not a clinic, but just a horror!
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5
December 19
Good afternoon.
Visiting this dental clinic left me with a great desire to escape from there and never return there.
Orthopedist Rumyantsev V.V. is not a competent doctor at all.
I DO NOT RECOMMEND IT!
I waited a month to come to an orthopedist's consultation. I got to Rumyantsev Vasily Vasilyevich. I needed to get a tooth fitted.
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November 28
The service is at zero. The staff too. Everyone is proud and pompous. I was here about a week ago, I was sent to this institution to undergo an X-ray of the jaw. I immediately remembered the clinic. I came to do a service on a paid basis, pay the money and sit in line. There is no record. I sat for 2 hours. By beating off money for an expensive device, you can take care of the electronic queue and the time of your customers. And yet - you can sit and wait, and patients of the dental office of this institution will be served out of turn, which significantly lengthens the waiting time. And plus, the regtgenlaborant has a break of 10-15 minutes every hour. Sadly. You can't drag me here anymore with any high-quality pictures and good equipment. You need to respect the time of your visitors.
And of course - before coming here - I called repeatedly - but no one picked up the phone. When I arrived, the administrator was on the spot and replied that the phone was working.
P.S. 10 years ago they put a crown here - the root of the tooth was destroyed, later they had to put an implant. So apart from a good X-ray machine, there is nothing else here.
And of course - before coming here - I called repeatedly - but no one picked up the phone. When I arrived, the receptionist was on the spot and replied that the phone was working.
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1
February 2
It so happened that I had to look for which dentistry in Gomel to apply for dental treatment services. I will not list which dental clinics I have been to, but I am very glad that I chose a SMILE of GOOD LUCK! Such specialists as M.A. Dutkov and S.V. Kondratenko should still be searched for. Professionals in their field. Anyway, the clinic is very cozy. The staff is polite and responsive. Keep it up !!! More customers for you, health for you and your loved ones. Thanks!!!
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3
October 24
they treat customers rudely. it feels like I went to a free polyclinic for money (this applies to the X-ray room).
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3
1
February 25
This clinic is very popular with us, the city of Klintsy, Bryansk region, everyone is very praised and very satisfied with the service and work of doctors
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1
1
December 27, 2022
The staff is polite. The specialists are qualified, but space prices are confusing. Nearby there is a regional stomatology clinic where specialists of the highest category work and similar services will cost a little cheaper. One of the few places where you can take 3D pictures if you stand in a long queue.
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5
December 25, 2022
Good dentistry. I went for an X-ray of the tooth. Everything is fast and high-quality. According to my dentist, the best pictures in the city. And the price is acceptable. I am happy with everything, I recommend it
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3
2
November 1
My friends advised me. Now I'm a regular customer too.
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1
June 11
People don't go to this clinic.especially on the picture, you will kill time and nerves will be fine.It's a nightmare.
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5
1
October 17, 2022
Many thanks to Dmitry Anatolyevich Gonchar!
Qualitatively and professionally cured a problem tooth, helped to understand which teeth need care and attention! Thanks again very much!
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1
1
December 25, 2021
Wonderful service, individual approach, professionals in their field. If there are problems related to dentistry, I have been turning only to Smile for many years. After visiting these professional masters, in my opinion there are no better ones.
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5
December 8
It is very expensive to treat teeth.
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1
July 22, 2023
I don't like that the sighting shots work anyhow, they work, they don't work. But when they work, they do it quickly and without problems, so 3 stars.
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2
May 28, 2023
Very good specialists, good staff, Kondratenko is the best dentist.
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1
December 11, 2022
I have repeatedly taken dental scans, the specialist is a wonderful woman, always positive and a very good specialist, the pictures are impeccable
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4
April 26, 2022
High-quality help! Excellent staff. Only the prices began to bite! ((( I put a crown twice. The first time in 2015, the second in 2019-everything is in place. Everything is fine.
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3
1
November 11, 2021
That's the end of my epic dental treatment, and it lasted almost half a year. In the spring of this year, I was recommended dentistry "Smile of Luck" in Gomel, I myself live in the Russian Federation of the Bryansk region, of course there were many doubts about whom to trust in a difficult situation, but I had a difficult situation))) and I was not mistaken!!! The entire clinic team works very professionally and efficiently. I didn't have any problems after the work I did. Therapists, surgeons, orthodontists, assistants - all very pleasant and tactful people, professionals. I didn't even think about going to another clinic. I would like to single out my doctor, Director of Smile of Luck LLC, dentist, orthopedist and surgeon Maxim Alexandrovich Dutkov!!! Thank you so much for your professionalism and patience! I'm sooo glad that I came to you! You make people happy, because a beautiful smile means a lot! Special thanks to the girls-administrators, who are always as polite and friendly to the client as possible, tell and explain everything in detail, an individual approach is felt. This creates a good reputation. Thank you. I wish you success and prosperity! You are the best!!!!
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7
April 20, 2022
I took a panoramic picture of them. At a price lower than many competitors. The waiting time is 10-15 minutes. The staff is good. The only drawback is parking.
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2
1
August 12, 2021
This is my choice based on a lot of experience. I found my doctor here. Modern technologies, qualified doctors and courteous staff! I recommend it!
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4
November 20, 2021
After many unsuccessful attempts to align and cure my teeth, I was advised to go to the Smile of Luck, and I have never regretted that I trusted the dentists. Now I'm only halfway to the perfect smile, but the result is impressive.
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6
1
December 26, 2022
I took a 3D photo of my teeth there. Quickly, there was no queue. Everything seems to be fine, but I can't say anything about the treatment, I haven't been to the doctors there)
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1
January 23, 2022
Polite staff. Competent doctors.
The director of the center, a dental surgeon, was very pleasantly surprised
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3
1
April 19, 2022
I pulled out a tooth, I have not experienced such torments yet, they sawed the bone, chiseled it with a chisel, - I am sure the doctor did not correctly evaluate the method of pulling out, although he took a picture!
Now you can't screw in a normal pin and you'll have to farm something!
Sadness (
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2
2
January 2
There is no queue, everything will be done without problems.
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2
September 12, 2023
Little light) not very cozy in my opinion
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1
January 10, 2023
It's all good.The staff is polite.The attitude towards customers is friendly.
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3
January 29, 2023
I had to take a picture of the tooth, everything seemed to go well and it turned out the first time.
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2
June 9
NERVOUS QUEUE
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1
2
February 5, 2023
I took a panoramic picture, quickly and inexpensively
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3
March 17, 2021
Great clinic! Many thanks to Maxim Alexandrovich Dutkov for his work. Implants and crowns were installed . Everything is at the highest level! I will advise all my friends and relatives. Some will say it's very expensive, but it's worth it. I am very pleased.
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3
July 1, 2022
The quality of service is normal.I have not applied to dentistry and prosthetics yet because it is expensive.
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1
1
December 26, 2020
Modern dentistry, where it's not scary to go. I treated caries in this clinic. The doctors were attentive and treated very politely. The price is fine. The result is excellent.
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5
December 12, 2022
I took a picture, I was very satisfied with the service.
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3
November 1, 2021
My favorite dentistry.
High quality.
Good specialists.
I recommend.
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3
May 13, 2022
Friendly staff, convenient location. The reception always does not match the recording.I have to wait
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5
3
June 29, 2020
I was taking a panoramic picture of the jaw. Wow!!! - fast, beautiful, friendly ;). I recommend it!
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5
March 12, 2020
Everything is fine, at the highest level, the prices are reasonable. There is no children's room, although the opposite is written on the Internet.
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7
April 24, 2022
Good staff. Excellent specialists, especially the surgeon.
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3
August 21, 2021
Well done, friendly and everything happens quickly
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3
December 27, 2020
We arrived due to acute pain. It says in black and white: "from 9.00 to 20.00" At 17.50 they are no longer working. Clever girls
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5
2
September 21, 2021
It's a little expensive.but everything is on the level.excellent specialists.
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4
April 21, 2021
Neat, clean. The staff is good.
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3
December 22, 2019
I took a photo of a tooth once, everything is at the highest level, friendly and pleasant employees!
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5
August 14, 2020
Modern equipment, experienced doctors
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4
February 10, 2020
The best X-ray in the city
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3