For the second week, I can't call the territory of Russia and other republics, the bot tells me that the call has not been confirmed by the operator, I also can't replenish my phone account from the personal account of the psb bank - it says "external error" and the cherry on the cake -I have a completely different iss number listed in state services, not at allThe one I use, I contact the operator and hear responses like restart your phone, or top up your account, or network overload, and other nonsense like remove the plusk, don't call 7a, call 8....I will continue to struggle with these misunderstandings, for the second week now.so my score so far is 1. although it used to be satisfactory...
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Наталья Петрова
Level 5 Local Expert
April 4
Without my knowledge, 10 SIM cards were opened for me. I have never been to Lugansk, I live far from this region. To close the "left" SIM cards, the ISS staff said that I should come to their office personally. It turns out that they can open the contract without me using forged documents, but I have to close it personally. When asked to provide their mailing address for sending the claim, I was told that this information was not provided. Scammers(((
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Евгений Шатура
Level 10 Local Expert
July 24, 2024
Lugakom, as always, is a complete failure. I come once a year for a couple of days and constantly have to buy a SIM card. Well, it doesn't matter. The cost is a penny. I would like to take one for a long time. The trouble is that there is no coverage. There is no Internet at all and the operator in the office is not able to give any explanations.
Okay, I bought another package, three days and voila, the money ran out in the account. And I didn't call anywhere.
It is easier to activate roaming on a Russian card and cheaper and several times more reliable.
Peace and kindness to all
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1
Виталий
Level 12 Local Expert
May 19, 2024
Experts in their field, they work quickly and are attentive to the client. Polite and friendly, accessibility in information to the choice, I really like that they are customer-oriented. Transport accessibility 5+
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1
evgeny
Level 8 Local Expert
July 13, 2024
I don't know if this is the only place in the city to work with clients or not, but it was very hot and a lot of people. The employees are trying to somehow resolve all issues and this is the only plus, but I give a rating of 5 because they did what I needed)) if they had put air conditioning and an electronic queue and sofas for waiting, it would be good.
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1
Elena P.
Level 2 Local Expert
April 9
The queue is 1000 kilometers. Everything is slow and dreary . An arrogant person periodically crawls out of the legal department and selectively does a favor to a queue of individuals .
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963451 Храпковская
Level 7 Local Expert
August 14, 2023
There was a small queue, but in general everything is fine, they even gave a needle to open a cell in the phone for a SIM card, thank you very much, sometimes such little things are very important
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JIR_SOBAKI 52
Level 3 Local Expert
May 26, 2024
The connection is working fine. But the service is terrible, the queues are huge. The staff is angry, they don't want to help deal with the problem.
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3
Ирина Б.
Level 3 Local Expert
June 27, 2024
I'm from the Stakhanov district of Borisovka, the connection is ugly or there is none at all. Do something, I'm losing my job because of you
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1
Максим Елисеев
Level 18 Local Expert
November 2, 2022
The only mobile operator in the territory of the Luhansk Republic.
The tariffs are very attractive compared to the Russian Federation. For 500 rubles, we get the highest tariff.
The only drawback, and this is not Lugacom's fault, is the lack of mobile Internet. The Internet is closed by the decision of the Ministry of Defense of the Russian Federation for the duration of the SVO.
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226131 Иванов
Level 10 Local Expert
March 18, 2024
There are always huge queues, everything is very inconvenient, as if the year 2000
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Анастасия Дятлова
Level 5 Local Expert
April 1
Very long queues
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Татьяна Анатольевна К-Нова
Level 23 Local Expert
August 31, 2024
There are so many people! Fierce queues! Plant more managers
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Счастливчик com
Level 13 Local Expert
September 16, 2024
Queues queues queues, everything you need to know about this place
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Дмитрий Н.
Level 5 Local Expert
April 27
Long queues.
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Роман Зеленский
Level 16 Local Expert
May 15, 2024
The courteous staff helped set up the Internet
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Дмитрий Д.
Level 9 Local Expert
August 7, 2022
Honestly, you have a lot to work on!!! The connection is bad from the word "very"... The Internet is insanely weak and very, even extortionately expensive... In short, go ahead! Of course, we are waiting for you as part of Russia, I hope everything will get better!
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sergei k.
Level 4 Local Expert
April 20, 2024
It turns out that if you accidentally transferred money to an account that was not yours, you need to ask the owner of the room to return it. Mcs (Lugakom) is unable to do anything
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1
Сергей Тонкушин
Level 16 Local Expert
October 6, 2024
Long queues
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Сергей Сазонов
Level 9 Local Expert
December 5, 2022
The polite staff of the girls are always happy to help
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1
Владимир
Level 2 Local Expert
July 3, 2023
Well, you 'll be spending money for a long time because there is no connection , shameful people !!!
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1
1
Кузьмич
Level 10 Local Expert
January 29, 2024
A normal communication operator
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Екатерина Попова
Level 8 Local Expert
May 23, 2022
It's a good organization, but I would like more jobs so that people don't stand in line for hours
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avr
Level 7 Local Expert
May 25, 2023
Crazy queues, everything is in a pile and connected, and replenishment, and setup, only 10 people are allowed into the hall.
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Ант
Level 3 Local Expert
July 12, 2022
The quality of communication is the level of service, I do not understand the "patient" apparently people who put 5*
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3
Сергей Хамчук
Level 6 Local Expert
March 28, 2023
The service is at the highest level.
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Юрий Рабинович
Level 7 Local Expert
December 22, 2022
The worst connection I've ever had !(((
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Дмитрий Сокольников
Level 7 Local Expert
May 29, 2021
There is nothing bad to say specifically about the store, but in general Lugak is a terrible operator, money is withdrawn, and services are provided terribly
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1
Александр Р.
Level 2 Local Expert
August 14, 2022
There is no connection in the village.Uspenka 1(Olkhovka)