Wonderful host YASHAR and the administrator, MERGUL are the most sincere, kind, understanding!!! The hotel is wonderful, everything is neat and convenient, delicious food, alcoholic beverages, nice and clean rooms, convenient location in relation to both the sea and the center of Kemer. Dear YASHAR and Mergul, my husband and I will never forget your kind attitude and help us in a very difficult moment!!!! I'm sure you remember us Dmitry and Marina, (October 2024), and we hug you, thank you for everything and recommend your hotel to everyone without exception!!!!! Dear tourists, come and see for yourself👍🏻
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D
Level 5 Local Expert
July 24, 2024
An amazing hotel, a very beautiful hall, cozy rooms, good food. It takes 5-7 minutes to walk to the beach. For its segment, the hotel is right top.
There are nuances that you need to be prepared for: there is some kind of disco nearby and the music is playing there until 12 o'clock for sure. You can't bring your alcoholic drinks to the beach, but you can buy beer for 250 lire.
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Владимир Цеберябой
Level 23 Local Expert
September 19, 2024
According to the declared four stars... I will just list the facts (confirmation of some of them in the photo to the review), as they are, at the RK Magic dream 4* hotel.
The reception is stuffy, although there is an air conditioner, there is such a huge column in the corner, but it is not turned on.
The refrigerator in the room does not work. We stayed in two rooms. It doesn't work in both of them. At the reception, the receptionist suggests keeping your food in the shared refrigerator at the reception. And, after all, it is. There are guest packages in the shared refrigerator, designed for water, at the reception.
There are no glass cups in the room for brushes/pastes, etc.
There is no clothes dryer on the balcony. They dried beach towels and clothes on the balcony railing and plastic chairs.
There is no telephone or kettle in the rooms.
Low lighting in the room and bathroom. Shave / put on makeup - almost to the touch.
The door to the balcony is not locked, the latch is broken.
Water flows out from under the shower stall and a constant puddle around the toilet.
There is one working bar from 10 to 22:00 for the entire hotel, although there is a non-working bar in the lobby and a bar corner in the dining room.
There was no tea in the dining room for 3 days. Just a sign - "Does not work" (a thermopot for two kettles).
Tea is only from kettles in the dining room and bar, there are no bags for self-brewing in cups.
There are no glassware anywhere, either in the bar or in the dining room. There are only paid cocktails in the glass (the cost of a cocktail is 7-8 dollars/euro).
The ice ends suddenly. Well, there's only one bar, there are a lot of tourists.
Replacement of beach towels 1 time in three days. From hand to hand at the reception. Upon arrival, it was announced that the replacement of beach towels is free of charge. But, on the third day, when we came to change them, it turned out that they had introduced a deposit for a towel of $ 10. They gave me a hundred. There is no change from a hundred. They offered us to leave the service station and return it on discharge. A strange pledge... After the administrator called the host, we were given change with money from the deposit left by other guests.
The beach is not its own, as stated, hotel, but for several hotels, judging by the bracelets of vacationers. Therefore, there is a problem with sun beds.
There is no all-inclusive hotel bar on the beach. Everything is paid. As the bartenders from the beach bars told us with a laugh, only the sea is free on the beach. By the way, the sunbeds are free.
Bread in the dining room, it's just two types - a white loaf and a gray loaf. That's it.
Cold drinks in coolers diluted to subtle aromas (cherry, orange, etc.).
There is no animation, but this is not a minus, and it cannot be due to the lack of space for any activities.
Garbage containers at the entrance to the hotel. I.e., returning from the beach or from the city, you can't pass them by, the stench and the eerie view.
Check-in... The hotel is overcrowded and room management leaves much to be desired... We arrived in the evening, about four o'clock. We were checked into an overexposure room (404), referring to the fact that there are no available standard rooms and with the promise to move tomorrow. They were resettled without question the next morning. But, the sediment remained. Unpacking/packing suitcases, this was not in our plans. Passing by this room during our stay at the hotel, I regularly saw tourists sitting outside on chairs. That is, the situation with us is not an exception, but an ordinary event.
Then the advantages of the hotel, objective and subjective:
The food is delicious, high-quality, although not very diverse and often slightly warm. By the way, it may be quite diverse, but there is not enough space in the dining room to immediately lay out the entire range of dishes. And so, I noticed that the empty containers with hot are not exchanged for the same dishes, but for others.
Good room cleaning every day.
Coffee from the vending machine, water and cold drinks around the clock next to the non-working bar.
Normal free Wi-Fi at the reception. There is a paid service in the rooms, we did not use it.
Pleasant interiors inside the hotel, paintings, lighting.
Date lush palm trees along the hotel rooms.
The beach is not far away, it is easy and pleasant to walk to it. The beach, as well as the dishes for vacationers, are cleaned. There are showers and a toilet.
Good entry into the sea. The sea is clear, the views around are picturesque - mountains.
Live (Russian-Turkish) music at the hotel in the evening once a week (on Sunday we caught it).
Family environment.
Helpful and friendly staff.
I especially want to mention the guys-bartenders and the female receptionist at the reception. They pull a lot on themselves. Thank them for their daily work!
Not to the hotel: on the beach, other people's towels and clothes are pulled off the sunbeds. We witnessed when the beach watcher stopped a similar situation. And once we found ourselves in a similar situation. They left for a while, returned, there is no towel, the T-shirt is lying under the sunbed. We approached the beach watcher. Naive, they said that someone must have taken our towel by mistake. He gave us another towel without question. I'm ashamed of the tourists.
Would you come back here and recommend the hotel to others? If you initially tune in to the level of three, then everything is not bad, yes. And if you hope that you are going to the top four, but in fact you are getting three, then no. Against the background of these advantages, the hotel does not match the declared star rating.