Mbank
87 reviews
December 5
I came to get a loan.
Emil Booronbayev, an employee of the issuance department, explained the terms and all the details of the loan in a way that is immediately clear. Many thanks to such specialists. I executed all the papers quickly and competently, and left satisfied.
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August 20
I have used many banking services in different countries, but I have never seen such poor and expensive service anywhere else. They take a commission for everything that's crazy. It is impossible to reach the bank. The chat takes a very long time to respond and does not solve the problem.
As a consequence of the fact that I contacted this bank, I only lost time and money.
I do not recommend contacting this bank!
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9
December 9
I am a holder of the M bank visa gold card, the account has been blocked, I cannot use funds allegedly due to fraudulent actions in the amount of 2100 SOM. According to the regulations, within 30 days after submitting the application, specialized specialists must figure out and unlock, the deadlines are out, the call center specialists do not solve the issue, the conversation boils down to the same thing that will speed up the unblocking process and this ends the next dialogue. The brazen scheme of freezing funds by the bank. Am I the only one in this situation?
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September 8
Very attentive staff of this office for working with individuals. We quickly and clearly helped to resolve issues both on the account and on account transfers. I came to the office just before closing on Saturday. And the staff quickly helped me to do everything
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1
October 25
Токтогула /Бейшеналиевадагы М банкта ото начар тейлоо озгочо 1 чи окошка тейлоосу ужас 25.10.22 бардым картадан акча жоголду десем жаны карта ачам 300 сом толо деди мен жоготсом кайра дагы карта сатып аламынбы десем бекер карта жок деди Мага банк озу 3333 чалганда бекер аласыз дешкен ото орой мамиле тел ыргытып пароль ач деп столго ыргытып и банк жоголгон акчанды карап да бербейт экен персонал темболее мен эми акчамды кайтара да албадым жана 300 го жаны карта ачтырдым бирок гарантия барбы эми жоголбойбу акча десем ага банк жооб бербейт дешти доомат суроого кайрылганы понедельник барамын результат болобу билбейм
August 14
Why are there crazy commissions in the Ministry of Internal Affairs of Kyrgyzstan for transferring money from Russia in rubles,I tried to transfer 8,200 Russian rubles to the card of the Ministry of Internal Affairs of Kyrgyzstan,7128 Kyrgyz som are promised to be credited to the card, when transferring online,they do not take% when order is established,an honest commission of 1%-2%,above this lawlessness,aram,I will ask you to install 1%commission for Incoming transfer,for 100 rubles,1 ruble(som)
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1
August 14
Some strange ones through the RVZ, ordered an online card with delivery, a month passed, called the operator, the answer was sent to the house. I did not wait, I arrived at the bank, I turned to the 102 office, the woman with a dissatisfied face replied that there was a card but you had a delivery, it seemed strange …
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1
1
July 31
They blocked the card for the reason, as they say, about the origin of the money. And the sums are ridiculous… I wrote an application for unblocking, they said they would consider it within 10 working days, 11 days have passed, I called today, now they say within 30 calendar days.... Lawlessness!
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6
September 2
The worst experience of interacting with any banks.
I issued a bank account after I clarified whether transfers from Israel were possible. The consultant mistakenly confirmed it.
Further interaction with the consultants was terrible.
I don't advise anyone.
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4
July 16
Who writes that the bank is good or bank employees or bought ! Would you try calling or writing via WhatsApp? Not a single call or answer to questions for half a day ! The idea itself is not bad! But the service sucks!
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7
November 20
Service at level 0 , a terrible bank in the Kyrgyz Republic , waiting for a response from the operator is to spend several of your precious hours or even days ! The application is buggy and translations are not available at the right time.
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1
November 11
A good bank. I changed the money, everything was fine. Convenient location, close to the hotel.
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1
December 5
A terrible bank, they leak information, turn off the account so that notifications do not come, write off money and withdraw it via Facebook, do not assist customers in any way, do not contact support
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1
October 12
Damn, why is the mbank NOT working? It works so terribly. You come to a restaurant to eat , pay for time , but the mbank is temporarily out of work and this is not just a horror
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3
September 5
Terrible service , the call center is zero , they respond in two or three hours when their help is no longer needed , but it hangs late
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3
July 9
Queues for individuals.the faces are huge. In the department for legal entities, they served quickly, poured some water and gave them to charge the phone.
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December 1
Sooo many people. The interior resembles a commuter train station. Be ready for the queue to receive an electronic ticket. There is practically no parking. But the service is fast. There is a cafeteria inside.
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November 1
Мбанк акчанды алып коет,эмнеге?Операторго жазсан жооп бербейт.Озунор эле иштегендер алып коесунарбы?!
February 14
Hello! We ordered a card in December 2023, there is still no bank, they went to the bank, they say that it does not concern them separately online, Call the hotline 333333 will not reach him, I am 66 years old, every time the bank goes, I can't queue. My daughter called the hotline from the Russian Federation and said that on February 4.. 6.7.8 they should bring the card to the house, there is still no card today 02/14/2024. A terrible M bank .
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7
April 3
It is not clear that they all lost my card a year ago, of course, the card should be blocked upon the client's appearance. A year passes, we mistakenly sent money to the mbank, it is surprising that the card was blocked, but the money came plus they wrote off 500 som for card maintenance for the whole year
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6
August 16
The worst bank, and even not competent employees, everything does not correspond to their communications, deceivers
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4
October 12
Very terrible. Sometimes the application freezes normally, we can't pay for it, the service is also terrible👎👎👎👎
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1
March 30
Perhaps the best Bank in Kyrgyzstan, I have been serving it for about a year and a half. There are no complaints. I have recently issued a premium package, I highly recommend it
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7
December 19, 2022
Excellent service. The staff is very attentive. Everything is fast, very convenient, and all issues are resolved promptly. Good location. I recommend it, please contact us.
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2
6
October 19, 2023
The employees work very relaxed and there are a lot of people they go back and forth. I personally did not like the bank's system of filling out the card from where they do not give the address or on the call they say that the card is ready and you will stand in line for 2 hours then they say that the card is not ready that's just that the application was issued this is your disgrace! We need to restore order.
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7
July 17, 2023
Yes, great! If only all banks in Russia worked like this! The staff is polite, waiting time... everything is relative, at least if you had to wait, then in comfortable conditions, so no problem.
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3
5
February 26
A terrible bank, ordered a 2.02 card, has not received it yet on 26.02 and now no one can find it. There is information on the site that replenishment of mobile communications is free, in fact, a commission is charged...
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5
June 12
Service generally - 000
How can you get money in 1-2 days if other banks transfer it, okay, 2 hours, but not 1-2 days, it's just awful
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2
February 2
A great bank. As an ordinary customer, I like it.
The bank won over the bureaucrats .Yes, just look at how much relief there is with payments of various kinds through the mobile application.
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1
6
October 21
Just like that, the money put on the block has not been able to solve the problem for a month.
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2
February 10
Terrible service. We don't know who is writing off the money, support barely responds. At the same time, the issue is not resolved. The feeling that the money in the bank is not yours, but someone else's.. I do not recommend it
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6
June 24, 2023
The worst Bank in Kyrgyzstan, sent money from Moscow to Bishkek , specially opened an Mbank card for cooperation with the savings Bank, as a result, the recalculation went to 9 thousand in the red, sent 30k came 26 when it should have been about 35 at the time of the ruble exchange rate to som in the Kyrgyz Republic. They called and wanted to make a refund, but in the end they just sent us away.
Thank you Mbank, God grant you development and not rejection of the service
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9
September 14, 2023
Hello! Today I was at the main office on Togolok Moldo. The employee who issues the card opened the envelope before issuing the card, looked at the card on the back side, saw the secret code and issued the card. Please take action against this employee
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1
November 22, 2022
A warning for everyone! Do not contact this bank. Do not open accounts here. It is easy to open an account here, but it will cost you a large sum later. I opened a card here to pay abroad, but for some reason this card doesn't work here yet (I'm still figuring out this question). The card also does NOT connect to Apple Pay. Of course there are many disadvantages, but this review is about how the bank robs customers! At first everything was fine, but then money was debited from my account twice, allegedly for "currency conversion" in the amount of 20% of the TOTAL amount in my account, while I did not convert the money! I've been trying to contact them for four days. They do not pick up the phone in principle, it is impossible to wait for an answer on WhatsApp. When I received a reply from WhatsApp, they informed me that they had a general failure with all clients, someone's money did not reach the full amount of the transfer, and someone's money was debited from existing amounts in their accounts. The money was never returned to me. So think for yourself. Not only does the card for some reason not work outside the Russian Federation, it does not connect to apple pay, the service goes out for almost 30 thousand rubles a year, so the bank also blindly robs customers! This is the worst bank I've ever had.
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19
2
June 27, 2023
In Spain, you cannot pay with a card, it is not linked to PayPal. in May, the application did not work. A personal manager began to cost $ 200, it was free. In Moscow, they say that everything should work in Europe.
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4
November 17, 2023
Your exchange rate does not correspond to the present, and because of this, I went into a big minus. I will no longer replenish wallets through your terminals.
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4
November 19
A convenient bank, the staff is polite.
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1
April 15
I waited half an hour for an answer, and they didn't hear me until the end. M. I recommend that the bank recruit more employees
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3
September 9, 2022
The service is poor, I came at 10 a.m. I waited, and they went to lunch from 12 to 13 o'clock.
They say the central office, but no big deal.
The consultants cannot explain clearly.
Some specialists sit stupidly on the phone for half an hour after the client. Banking specialists are not qualified, they are learning by themselves. If you want to work with such a person, you probably won't have a future.
These people have been sitting for what an hour, this is only part of the people who are waiting, and who are on the street cannot convey their condition in words.
The specialists are talking to each other, but there are no attendants.
There are no operators in sight!!!!
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9
February 14
The best bank
Especially the Dordoi Plaza
Employees 🔥🔥🔥🔥
Number 1 KR 🇰🇬
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8
July 17, 2023
The bank is terrible, the service is at 0 level, it feels like it was created only to torment its customers, I do not recommend it. I hope a normal bank will appear and this worst bank will disappear
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6
May 4
The word "nightmare" does not fully describe the whole situation. Wild queues, stuffiness, lack of professionalism...
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1
November 25, 2022
If there are good employees, the service in the legal department is terrible. 1. With different tasks, you need to take different queues, who is from the 1st to the 4th window, who is from the 2nd to the 5th. It's a mess. 2. There is no electronic queue. 3. While the customer goes to the cashier, the employee does not take the next queue or somewhere else. As a result, the lottery lasts from 1.5 to 2.5 hours in the queue.
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5
1
July 31
The best bank in the Kyrgyz Republic today
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January 6, 2023
In Sokuluk, there is constantly no money in the terminal, and even today there was a joke, the Kyrgyzstan Bank terminal. And for some reason, only 3000 thousand can be removed, and for every 1000 you took 1% off, You write to them and call them, They say this is not our terminal, and like you were shooting in dolores. And I was shooting catfish.
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4
December 16, 2022
I do not recommend this bank! Incompetent employees, the commission is frantic, they do not call back, there is never money in ATMs and often they do not work, in a word, if you want to save time, do not contact this bank the bottom is full
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4
April 21
An unpleasant bank. In fact, they do not answer questions either on social networks or in offices. A copy of the Sberbank sample of zero. They are guided by their terminology and consider internal rules above laws and common sense.
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1
June 11, 2023
I have been unable to transfer funds to the card for several days. At the same time, the bank's employees cannot solve the problem
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3
August 31
With VTB, return the transfers!
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February 13
Mykty Bank dordoy plaza mbank is the best 👍🏻👍🏻👍🏻👍🏻
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3