Мебельная лавка
Directions
Kamiennaja Gorka
1.74 km
Kamiennahorskaja, 14
340 m
3 reviews
July 12
Disgusting service and communication of the seller-director of the furniture store. Initially, we ordered one model of a sofa without a corner, made an application, but later decided to take a model with an angle. As a result, after visiting the store and choosing a model, the seller clarified that we can change the final application for another sofa after thinking about it and calling by phone. I took a photo of a model of a corner sofa that was in the store. As a result, we decided to take this model with only the left corner. It was clearly stated on the phone, we order a sofa with a left corner. On Viber, a paper about the application came with the indication "you are sitting on the left corner" and it is written so. The application was confirmed. Additionally, a little later, to confirm that we correctly chose another sofa model, I initially sent a photo of the sofa model (they had a model with the letter g in the cabin). They did not offer to sign the contract, they said it was enough, we are sending it for production. OK! As a result, after 3 weeks the sofa arrives, in a relatively short time, of course, thanks to the manufacturer, everything was brought in, unpacked, began to be assembled and as a result I see that the sofa is made with the letter "g" right-hand side. The collectors, attention, had no documents on hand, neither the contract nor the act of acceptance and transfer, while half the cost of the goods was paid in cash when transferring with a receipt for receipt of funds. After talking with my husband, moving the sofa back and forth, we definitely realized that we need the left corner, which we ordered. I write to the manager on Viber that this is the situation, they ordered the left one, the sofa came with the letter "g", how is it? They answer, you ordered and approved one. To my explanations that, as a buyer, the left is on the left, and the right is on the right, and 95% of furniture manufacturers work on the same principle, they replied: read the correspondence - everything is done correctly. No apologies, no explanations to the client - nothing! What is the result? As a result, they accused me of lying that I probably lied on the phone when I claimed the type of corner, and that the sofa did not fit us and I'm looking for an excuse to bring it back! Dear seller IP Kurandova T B, according to the law, I can return the sofa to you within 2 weeks, although we liked it, if not for the corner, we would definitely have left it, because of your unprofessionalism, we lost time. If you have technical specifications in the location of the corner that differ from most furniture manufacturers, attach a model outline to the client, a picture, and attach it to the order form, confirming with the client's signature after approval, and do not prove your case. This is extremely incompetent and stupid. When I come to the office, I say, can we somehow decide whether to redo or order a new one that we need? the seller replied, we do not know if you will agree to do more production. Did you get anything wrong there? Are you aware that by law you cannot refuse a service to a client? I could have written an application for a replacement and you would have replaced it for me anyway. Incompetence crossed all the lines, my husband naturally said, we are urgently returning and there are no replacements and purchases in this store. If you value your time, pass it by. If you buy from them, check everything from top to bottom!!!
See original · Русский
June 17
We ordered a sofa. The sellers are very polite and attentive, they paid the advance, signed the contract, and began to wait. 2 months have passed, we called - it's ready, come pay and we'll make the delivery. We arrived, decided to immediately inspect before paying and immediately identified a defect - the color of the end of the armrests and legs are not the color that we ordered. Those who do not check the product . Okay, we waited 2 months, we'll wait 2 weeks until they take us to Gomel to the manufacturer and replace these parts. After 2 weeks we arrived again , we looked around everything seems to be OK. After delivery and assembly, the sofa stank of glue for another month very much. Then we noticed that the corners on the sofa were pulled back, I attach a photo. We thought that they would deal with time, but no. They contacted the store, forwarded the application to the manufacturer, and two weeks later they called, two more weeks later they took it back to Gomel for elimination, and two more weeks later they returned it. If you are ready to wait, then there is no problem, the sofa is good by design, but consider what may be.
See original · Русский
November 11, 2023
Sellers give incorrect information, as if there is no consistency with the furniture manufacturer. Or such manufacturers who make furniture as in their instructions, and at the same time do not coordinate the nuances with the buyer. Sellers say that they make sofas of any shape and size. Don't believe it!! Orders are accepted, and then, as it turns out. And there may be problems with the delivery time. One star only for the courtesy of these sellers . And the cost is lower than that of competitors.
See original · Русский