The choice for this store fell out in an unusual way.We live nearby and the store has been in existence for more than one year, we decided not to be a one-day store.
The most important thing is the attitude towards the customer, everyone listened, everything was explained, there is no feeling that the product is being imposed or delayed.We communicated with Elena from the moment of consultation to installation, and we always received a professional answer and advice to all our tricky and stupid questions.I want to note that our working hours did not allow us to get into working hours and she always went to a meeting and stayed late to receive.
An artist, a bricklayer, and an installer reported to us on the progress of work at each stage.
This is how the service should be.Thank you, it was a pleasure.The only thing I don't want to say in this area is that we will turn to it.But we will advise you for sure
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1
Татьяна Бутевич
Level 4 Local Expert
December 12, 2024
I am writing a review for the second time 🙌
I thought to keep silent about this situation , but she repeated the call , decided to say it anyway ! We ordered a monument for the Pope ♥️A very important and intimate moment for us !
Our manager Elena, whom we turned to on the recommendation of our friends, did everything perfectly at all stages, starting from the first meeting, accompanied by a very prompt solution to all current issues!!! I always remember with gratitude Nazar , the head of the sales department , who is clear , competent , competent and very pleasant to communicate with !!! Dear business owners, you have reliable and professional employees in this field!!! And, what is very important in this matter, having empathy for the client!!! BUT 3 meetings with an employee Oksana , if I'm not mistaken , she's a deputy . The directors made an indelible impression 🙈 The first time I thought , well , maybe I didn 't get enough sleep 😂 The second time I also thought that something had happened , but the third time when we addressed the problem , as we had a lamp installed , and it turned out to be defective and constantly opened in the wind , and accordingly The candle goes out in the wind , I realized that this is just such an employee - incompetent , aggressive towards customers , emotionally unstable , angry , etc!!! What does she do in your company? Did someone hire her to scare away all the customers? So she does it professionally!! If lna is good at counting numbers , let her count in her closet !!! DON 'T LET HER SEE THE CUSTOMERS !!! After all, someone will just keep silent and leave ... !!! Thank God Elena and Nazar solved the issue , as always clearly and promptly !!! Thank you very much for your difficult, but very important and valuable work!
Sincerely and sincerely, Tatiana
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1
Сан Р.
Level 4 Local Expert
September 5, 2024
I want to leave a review to the ritual store "Memory in stone" on Kazimirov street 37.
We ordered a monument and landscaping. Consultant Elena, an excellent specialist, gave excellent advice, helped determine the choice of literally everything from a stone to a font. Thank you very much.
The installers did their job efficiently.
I recommend.