Международный банк Таджикистана, главный офис
28 reviews
December 26, 2024
It is impossible to get help in solving the problem - they offered to take a screenshot in telegram, which accepts messages only from premium users, then they offered to call their support number, which simply ends the call after transferring to the operator. In the chat, I asked to call the manager, after that the chat was simply completed...
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1
October 11, 2024
Never use this bank!
They blocked the card, left a phone number that does not answer 24/7!
I stayed at the gas station in the evening without money, without gasoline, with nothing to pay for the hotel, they respond in the chat once a day - after 5-6 hours. We are ready to unlock the card only in a few days!
Do whatever you want!
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7
October 23, 2024
The advantages are the bot in the telegram, the support is there. The convenient OSON currency purchase application. Cons - there was a failure when receiving cash at an ATM - another 20% was withdrawn from the top. They don't want to investigate IBT, they write - he agreed to a percentage. They just don't want or can't work in such situations.
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2
July 20, 2024
I have been using this bank's card for a long time and everything is fine: a good exchange rate and everything is in Russian, which is very convenient.
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September 18, 2024
Russian russians always complain that employees do not know Russian , but they should know it ? After all, when a Tajik goes to Sberbank, he does not whine that a Russian does not know his language) The Russians have already been squeezed from all sides
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3
9
March 7, 2024
1) Outgoing SWIFT is not provided in the bank
2) The mobile banking app barely works, there is no regular online banking. In mobile, there are "technical works" every now and then during which one or the other function does not work.
3) SMS messages for making purchases are not consistently received. The bank refers to technical work and asks to register in a telegram bot, which is almost impossible to do without help in their office due to the inadequacy of this bot. To the question when those will end. works and SMS messages will start coming, they reply "we can't answer". To the question "how long has it been out of service?" they answer "we don't know, more than a month" (January 2024).
When calling technical support, the operator could not understand what 3D-Secure is (the basic technology of any bank for online payment) and the language barrier has nothing to do with it. To many questions, the operator's answer is the same in the spirit of "unfortunately, I do not know this information."
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7
2
December 31, 2024
I can't pay with this card at all, I just don't receive an SMS to confirm the payment. Support is not answering the phone. It turns out that I shouldn't have bought this card for a lot of money.
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November 8, 2024
Terrible service! It is impossible to solve the problem! They don't take the tubes from the bank! The chat with the bank is not relevant, there is no point. The issue is not being resolved. The money does not come to the card!
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2
March 27, 2024
The bank is just great! Especially the operational work of the Call Center. I contacted this bank several times and the operator, whether Mikhail or Mehrob, solved my problem and gave me detailed instructions on how to solve
the problem, both in chat and by phone. Please thank them on my behalf and the whole Call Center too!!!
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4
January 3, 2024
A good bank. Polite staff, solved the problem quickly. I do not understand the criticism from migrants from the Russian Federation. "They don't know Russian..." etc. You are a guest in this country and you must know the language of this country if you are going to come. No one owes you anything here!
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5
16
June 13, 2024
I won't say for the office itself because I've never been there. But the bank itself is excellent, it helps out a lot with payments abroad.
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March 18, 2024
When you withdraw money from the bonkamat, you will be careful., the place is 200samony 10 bills . The staff pays zero attention.The statements are only in Tajik, it's a pity. We have been waiting for the answer for the second month
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1
December 15, 2023
constant clarification of where the money is, constant technical work, refusals when paying with a card, technical support responds for several hours and all the time convinces that everything is fine. And what's good when it's not clear where the money goes and the cards don't work often.
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7
1
July 19, 2023
Poorly educated bank employees. They speak Russian poorly, they don't speak English. They do not consult on the phone, only in the Telegram chat. They are poorly versed in banking services. I have been trying to refund money for an erroneous payment for 4 months now, and all 4 months they ask me stupid questions in 2-3 circles, they don't even understand that Visa is doing this and Visa itself makes a decision to refund the payment
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10
3
December 11, 2023
Money was stolen from my card, I wrote an application for a refund and... then the bank employees completely ignored me.
I wouldn't be surprised if IBT leaked my data and helped steal this money.
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8
4
September 9, 2023
Polite attentive service (or we were lucky), it is more expensive to make a currency card than in other banks, but they do it quickly. A good currency exchange point.
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2
1
July 3, 2023
The support service is something unusual. It is missing from the word altogether. They respond 4-5 hours per request. The issues are not being resolved. They unsubscribe just to unsubscribe. Pay attention to your customer focus
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10
1
December 13, 2022
SMS authentication has been working for two weeks. First, they send a request to the mobile operator, then close the appeal, with the answer that everything is fixed. In fact, I can't use the app or make payments.: SMS messages are not coming from the bank. There is no technical support.
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7
1
April 23, 2023
The best bank in Tajikistan, modern, competent service, fast card issuance
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1
6
August 24, 2022
Today, SMS messages about opening two cards came to my phone number. I live in Russia. I do not have accounts in this bank and do not plan to. I ask the bank's employees to check the information and respond properly!
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3
2
June 9, 2023
Disgusting service and slow-witted staff. They request documents that are not on the site. I do not recommend it
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5
1
July 2, 2023
Super everything is fine
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August 30, 2021
The bank does not fulfill its functions to customers, only empty promises and complete incompetence!
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6
1
August 26, 2020
Pleasant atmosphere, fast service and less bureaucracy. Recommend...
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3
1
July 25, 2020
If there are any problems with the bank, it will never be solved, because the call center is inactive, and the responding employees bury their heads in the sand and evade answers.
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10
2
March 7, 2022
The best)
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2
4
January 7, 2020
Cool bank
Cool guys
They have cool cards!
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2
5
January 25, 2021
A great bank.
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4
5