Everything seems to be fine, but when the driver is distracted by the phone on the road, and this happens on trips with Express and not only, I always make comments, drivers do not like it, the last trip is no exception 17.09 Mogilev-Minsk (the driver corresponded on the phone during the trip - did not talk, but wrote and was driving- a true specialist, therefore, a request to the head, do not transport firewood, but people.There are no other questions - comfortable cars, clean and tidy, affordable fare - this attracts, I recommend
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Марина В.
Level 2 Local Expert
July 16
Negative feedback about the Minsk Express company.
A few days before, seats were booked from Minsk to Mogilev, an hour before departure, the dispatcher called to confirm the reservation, we did not hear the call, and called back two minutes later (although we also could not get through to the company for a long time), to which we were told that we had already been removed from the reservation, and there were no seats on the minibus anymoreDespite the fact that we live outside the city and I already have a taxi to take us to the bus stop where we were supposed to take a minibus. The dispatcher who took off the flight is not at her workplace at all: she does not know how to talk to people, refused to introduce herself, raised her voice and communicated very rudely. After that, I contacted the deputy.Director Eduard Nikolaevich, asked him to clarify the situation. Deputy.The director promised to call back in 40 minutes. There was no call back from him, which again proves an irresponsible attitude towards people and work. Our call was made on 07/16/2024, at 15.08 they were removed from the flight, although the landing should have been from the stop at 16.17. The services of this carrier were constantly used, the dispatcher sees this, and for her own reasons she took off the flight, hurrying..The mood was very spoiled ...
I ask the management to sort out this situation!!!
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Катерина Лисова
Level 2 Local Expert
November 4
The drivers have become repulsive! Everything used to be fine, now they are recruiting such boors. Due to the fact that the driver did not want to leave at 15:00 as expected, but earlier, he started calling for a minute 10, when I was already approaching, whether you are eating or not, we are already standing. I went into the minibus to ask to open the trunk and pay the fare, and began to talk in a language form. Last time there was a driver who refused to put a suitcase in the trunk, I had to hold the suitcase all the way to Mogilev so that it would not be thrown around the cabin. There is no desire to travel with Grandexpress. Where do they recruit such drivers?