Modus Ceramica
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Поздравляем с покупкой нового жилья! Мы в MODUS CERAMICA понимаем, как важно сделать дом уютным и стильным, поэтому предлагаем вам эксклюзив...
December 23, 16:15
У нас хорошие новости: ваш тайный Санта решил начать раздавать подарки раньше!
Только до 29 декабря по промокоду SANTA2025 действует эксклюз...
December 23, 16:10
All news (17)
Address
Business hours
Closed until 10:00 AM
Directions
Maskowskaja
2.91 km
Shyrokaja
173 m
Features
Credit card payment
Wi-Fi
Parking
Delivery
Pickup points
Pattern :tree, marble, onyx, mosaic, parquet, floristry, geometry, plain, stone, concrete, patchwork, abstraction, textile, design, metal, watercolour, brick, monocolor, inscriptions, ornament, monogram
Country:India, Russia, Spain
Petfriendly:allowed with all animals
Payment method:prepayment, cash, payment by card, installment, online, payment by credit card
Information verified by owner
16 reviews
December 21
Good evening. We bought tiles and plumbing fixtures at the salon on the Logoi tract. I would like to express my special gratitude to the designer, Egor, who not only did his job professionally, advised competently, but also suggested what would be better in our case, as well as personally joined the order process, helped with valuable advice and guided the choice, we were very satisfied, and we still want to to say a big thank you to the other guys, the driver and the loader who worked with us that day, the guys did well, and to the loader, a special thank you, his work is invaluable, this is such a difficult physical exertion, to lift everything without an elevator to the 5th floor, everything is done, beautifully, neatly and like yourselfLow bow to the guys
See original · Русский
June 18
15.06 we visited this salon, as it is located near the house. There was a need to purchase tiles for the bathroom, toilet and kitchen of 40 sq. m. We turned to a consultant girl, a blonde with a square. She did not introduce herself by name. She showed extreme disinterest in us as clients. We even felt some kind of negative attitude. She didn't ask about our budget. I immediately began to offer, one might say impose, tiles of the most expensive segment. And she was even somehow outraged that we did not come with a specific tile already selected. Let's walk around the salon ourselves, look at the rich assortment. She saw that we were standing at other stands, and just walked past, pretending not to notice us.
As a result, a week later we went to another salon of a fundamentally different network on the other side of the city and purchased tiles where consultants are very responsive and customer-oriented. And they advised and helped to pick up and drew a wonderful project. Although the tiles of these collections were the same in this salon. In this case, the work of consultants solves everything, as it turned out.
See original · Русский
August 9, 2023
According to personal impressions, the customer orientation of the company ends at the moment when you have decided on the tile and paid for the order. All that's next (i.e. delivery and exchange of defective tiles) is how the stars will converge, how the card will fall, and the customer is clearly not a priority here.
I ordered three types of tiles in July. The order was paid in full, because everything was in stock. We agreed on the delivery date. They brought it, gave it a day to check. We checked everything in the allotted time, found chips, glaze, and then immediately contacted the complaint department about replacing the tiles. The department requested photos of both the defective tile itself and the boxes in which it arrived, so that they would bring us a tile from the same batch to replace it, so that the shades would not differ. A great approach, you might think. That's what I thought, but it wasn't there. Apparently, the warehouse (or whoever they have there is engaged in shipments) did not care about the complaint department and the customer in the end. Because in the end, they brought us a defective tile for one type again + a tile from another batch (!) for another type. Question: are you okay there, no? For whom were the photos taken by the client and the notes made by the complaint department? How could you not check the batches if there is a special mark about it??
Okay, okay. Once doesn't count, does it? The attempt to replace No. 2 looked like this: it turned out that for a part of the tile, the batch that was brought in delivery No. 1 was no longer available. As a result, another batch was shipped as a replacement, which differed in hue (it seems like the difference is minimal and in my case it does not seem to be critical, but it is also unpleasant). And again, the tile arrived almost completely defective and broken.
Of course, I am very glad if the Modus Ceramics company is doing so well that they can afford to ride from Fanipol, where they have a warehouse, to Minsk back and forth many, many times to deliver/pick up low-quality/broken tiles, but maybe it's time to check it in advance and Should I deliver it carefully? Due to the exchanges, at least repair work is idle and nerves and time are wasted. It doesn't make you a good name. And I, in turn, cannot advise you with a clear conscience. In the meantime, I take out the popcorn and wait for delivery No. 3 and place bets on what percentage of marriage you will bring this time and what else you can "surprise".
See original · Русский
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